HP PAVILION DV6 Maintenance And Service Manual
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HP PAVILION DV6 Maintenance And Service Manual

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See also: Maintenance and Service Manual , User Manual
HP Pavilion dv6 Entertainment PC
Maintenance and Service Guide
Document Part Number: 575976-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.

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Summary of Contents for HP PAVILION DV6

  • Page 1 HP Pavilion dv6 Entertainment PC Maintenance and Service Guide Document Part Number: 575976-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting...
  • Page 2 Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4: Table Of Contents

    Product description External component identification Top components ..............2–1 Display components .
  • Page 5 Power button board ............. . . 4–22 Speaker assembly .
  • Page 6 Backup and Recovery Recovering system information ............8–1 Creating recovery discs .

  • Page 7: Product Description

    Chipset Graphics Maintenance and Service GuideMaintenance and Service Guide Description HP Pavilion dv6 Entertainment PC Intel® CoreT™ i7 mobile processor: i7-820-QM, 1.73 GHz, SC turbo up to 3.06 GHz i7-720-QM, 1.6 GHz, SC turbo up to 2.8 GHz Northbridge: Intel PM55 (Discrete models)
  • Page 8 ■ 1024-MB total system memory (1024 × 1) Supports all Serial ATA (SATA) 9.5-mm, 6.35-cm (2.50-inch) hard drives Supports up to 2 hard drives Support for HP ProtectSmart Hard Drive Protection Supports the following drives: ■ 500-GB, 7200-rpm ■ 500-GB, 5400-rpm ■...
  • Page 9 Consumer infrared MCX connector for TV antennas (select models only) 2-pin AC power for 90-W AC adapter Expansion port 3 supports the HP Notebook Expansion Base and HP Notebook QuickDock 16-inch full-size keyboard with numeric keypad TouchPad supports 2-way scrolling...
  • Page 10 Category Operating system Serviceability 1–4 Description Preinstalled: Windows 7 End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module MiniCard components Optical drive Maintenance and Service Guide...

  • Page 11: External Component Identification

    Top components Display components Item Component Internal microphones (2) Webcam light Webcam Maintenance and Service Guide External component identification Description Record sound. On: The webcam is in use. Records audio and video and captures still photographs. 2–1...

  • Page 12: Touchpad

    TouchPad Item Component TouchPad light TouchPad* Left TouchPad button* TouchPad on/off button TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view or change device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings. 2–2 Function ■...

  • Page 13: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Item Component Speakers (2) Power button* Volume mute button Volume scroll zone Wireless button Fingerprint reader (select models only) ✎ This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support.

  • Page 14: Keys

    Keys Item Component esc key fn key Windows logo key Windows applications key Integrated numeric keypad keys Function keys 2–4 Function Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key or the esc key.

  • Page 15: Lights

    ■ Blinking: The hard drive or optical drive is being accessed. ■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. On: Caps lock is on.

  • Page 16: Front Components

    ■ Blinking: The hard drive or optical drive is being accessed. ■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. Receives a signal from the remote control.

  • Page 17: Left-Side Components

    Left-side components Item Component External monitor port Expansion port 3 RJ-45 (network) jack HDMI port (select models only) eSATA/USB port (select models only) USB port 1394 port (select models only) Digital Media Slot activity light Digital Media Slot ExpressCard slot Maintenance and Service Guide Function Connects an external VGA monitor or projector.

  • Page 18: Right-Side Components

    Right-side components Item Component Optical drive Optical drive light USB ports (2) TV antenna/cable jack (select models only) RJ-11 (modem) jack (select models only) Security cable slot AC adapter light Power connector 2–8 Function Reads optical discs and, on select models, also writes to optical discs. Blinking: The optical drive is being accessed.

  • Page 19: Bottom Components

    Bottom components Item Component Hard drive bay Vents (7) Battery bay Memory module compartment Battery release latch Maintenance and Service Guide Function Holds the hard drive. Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 20: Illustrated Parts Catalog

    Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service tag. Component Product name Serial number (s/n) Part number/ product number (p/n) Model description Warranty period Maintenance and Service Guide Illustrated parts catalog Description This is the product name affixed to the front of the computer.

  • Page 21: Computer Major Components

    Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...
  • Page 22 Item Description 15.6-inch display assembly (includes wireless antenna transceivers and cables) ✎ See Display assembly components on page 3-9 for more information on display assembly spare part numbers. BrightView display assembly with webcam and 2 microphones for use in white computers BrightView display assembly with webcam and 2 microphones for use in black computers Power button board (includes cable) For use in computers with discrete graphics subsystems...
  • Page 23 Item Description Denmark, Finland, Norway, and Sweden France French Canada Germany Greece Hungary For International use Israel Italy Japan Latin America Portugal Russia Saudi Arabia South Korea Spain Taiwan Thailand Turkey The United Kingdom The United States Keyboard, Espresso Black, molded keyboard characters (includes keyboard cable) Belgium The Czech Republic Denmark, Finland, Norway, and Sweden...
  • Page 24 Item Description Switzerland Taiwan Thailand Turkey The United Kingdom The United States Keyboard, Espresso Black, textured keyboard characters (includes keyboard cable) for use in the United States Speaker assembly (includes left and right speakers and cable) For use in all countries and regions except India For use only in India Top cover (includes speakers, TouchPad and cable, LED board and cable, and switch cover) For use only with white computer models not equipped with a fingerprint reader...
  • Page 25 Item Description 6-cell, 55-Wh, 2.55-Ah Li-ion battery 6-cell, 47-Wh, 2.2-Ah Li-ion battery 3-cell, 47-Wh, 4.4-Ah Li-ion battery (17) Optical drive (includes bezel and bracket) ■ DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe ■ Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive (18) TV tuner module ✎...
  • Page 26 Item Description ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,...
  • Page 27 Item Description ■ For use in Andorra, Antigua and Barbuda, Argentina, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, the People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Pakistan, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and...

  • Page 28: Display Assembly Components

    Display assembly components BrightView panel Item Description Display bezel Display Hinge Kit (includes right and left hinges and display panel cable) Webcam/microphone module Display panel Display panel (LED) cable Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable) For use in white computers For use in black computers Display inverter (not illustrated)

  • Page 29: Mass Storage Devices

    Mass storage devices Item Description Hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators): ■ 500-GB, 7200-rpm ■ 500-GB, 5400-rpm ■ 320-GB, 7200-rpm ■ 320-GB, 5400-rpm ■ 250-GB, 7200-rpm ■ 250-GB, 5400-rpm Hard Drive Hardware Kit (not illustrated, includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) Optical drive (includes bezel and bracket)

  • Page 30: Plastics Kit

    Plastics Kit Item Description Plastics Kit ExpressCard door Hard drive port bezel cover Memory module compartment cover Maintenance and Service Guide Spare part number 5979162-001 3–1 1...

  • Page 31: Cable Kit

    Cable Kit Item Description Cable Kit, includes: TV tuner cable Modem module cable (includes RJ-11 jack) 3–12 Spare part number 512832-001 Maintenance and Service Guide...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Description AC adapter: 120-W AC adapter Wired headset with volume control Wireless laser mouse (includes infrared transceiver) Power cords: For use in Argentina For use in Australia and New Zealand For use in Belgium, Bulgaria, the Czech Republic, Finland, France, Germany, Greece, Hungary, Iceland, the Netherlands, northwest Africa, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, and Turkey For use in the Asia/Pacific region, French Canada, Latin America, Thailand, and the United...

  • Page 33: Sequential Part Number Listing

    Sequential part number listing Spare part number 371693-001 Wired headset with volume control 430958-001 Wireless laser mouse (includes infrared transceiver) 449729-001 RTC battery 463953-001 120-W AC adapter 464793-002 ExpressCard module 465540-001 Full-function remote control 465541-001 Full-function remote control with teletext 482899-001 ATSC/NTSC/QAM hybrid TV tuner module ✎...
  • Page 34 Spare part number 490371-D61 Power cord for use in India 504593-003 Broadcom 4312 802.11b/g WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States 504593-004 Broadcom 4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas,...
  • Page 35 Spare part number 512836-001 Audio/infrared board for use in computers with discrete graphics subsystems (includes cable) 516498-001 Screw Kit 516499-001 Rubber Feet Kit 516855-001 USB board for use in computers with discrete graphics subsystems 516915-001 Battery, 3-cell, 47-Wh, 4.4-Ah Li-ion 517863-001 Keyboard, Moonlight White, molded keyboard characters for use in the United States (includes keyboard cable)
  • Page 36 Spare part number 517864-171 Keyboard, Moonlight White, textured keyboard characters for use in Saudi Arabia (includes keyboard cable) 518108-001 Top cover for use only with white computer models not equipped with a fingerprint reader (includes speaker, TouchPad and cable, LED board and cable, and switch cover) 518434-001 Broadcom 4322 AGN 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S.
  • Page 37 Spare part number 518965-221 Keyboard, Espresso Black, molded keyboard characters for use in the Czech Republic (includes keyboard cable) 518965-251 Keyboard, Espresso Black, molded keyboard characters for use in Russia (includes keyboard cable) 518965-281 Keyboard, Espresso Black, molded keyboard characters for use in Thailand (includes keyboard cable) 518965-291 Keyboard, Espresso Black, molded keyboard characters for use in Japan (includes keyboard cable)
  • Page 38 Spare part number 570228-161 Keyboard, Espresso Black, textured keyboard characters for use in Latin America (includes keyboard cable) 570228-171 Keyboard, Espresso Black, textured keyboard characters for use in Saudi Arabia (includes keyboard cable) 570228-211 Keyboard, Espresso Black, textured keyboard characters for use in Hungary (includes keyboard cable) 570228-221 Keyboard, Espresso Black, textured keyboard characters for use in the Czech Republic (includes...
  • Page 39 Spare part number 572507-001 Intel 512AN, 802.11a/g/n WLAN HMC for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,...

  • Page 40: Removal And Replacement Procedures

    Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ■ Phillips P0 and P1 screwdrivers ■ Torx T8 screwdriver ■ Service considerations Ä CAUTION: The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Grounding Guidelines

    Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Workstation Guidelines

    The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray...
  • Page 43 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ■ minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 73 screws including captive screws, in 9 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 45: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 516499-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description 12-cell, 95-Wh, 8.8 Ah Li-ion battery 6-cell, 55-Wh, 2.55-Ah Li-ion battery 6-cell, 47-Wh, 2.2-Ah Li-ion battery...

  • Page 46: Webcam/Microphone Module

    To install the battery, insert the rear edge of the battery into the battery bay and pivot the front edge of the battery downward until it is seated. The battery release latch automatically locks the battery into place. Webcam/microphone module ✎...
  • Page 47 Removal and replacement procedures 4. Release the display bezel top edge 3 from the display enclosure. 5. Release the webcam/microphone module 1 from the display enclosure as far as the webcam/microphone module cable allows. 6. Disconnect the webcam/microphone module cable 2 from the webcam/microphone module. 7.

  • Page 48: Optical Drive

    Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive Before removing the optical drive, follow these steps: 1.

  • Page 49: Memory Module

    Reverse this procedure to reassemble and install the optical drive. Memory module Description 4096-MB, 1066 MHz DDR-3 DIMM 2048-MB, 1066 MHz DDR-3 DIMM 1024-MB, 1066 MHz DDR-3 DIMM Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 5. Spread the retaining tabs 1 on each side of the memory module to release the memory module. (The edge of the module opposite the slot rises away from the computer.) ✎ If necessary, use a non-conductive pointed tool to spread the retaining tabs. 6.

  • Page 51: Tv Tuner Module

    TV tuner module ✎ The TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is included in the Cable Kit, spare part number 512832-001. ✎ The TV tuner external antenna cables are available using spare part numbers 482900-001 (with F-PAL jack) and 482900-002 (with PAL jack).

  • Page 52: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 53: Hard Drive

    Hard drive ✎ The hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and 4 rubber isolators. Description 500-GB, 7200-rpm hard drive 500-GB, 5400-rpm hard drive 320-GB, 7200-rpm hard drive 320-GB, 5400-rpm hard drive 250-GB, 7200-rpm hard drive 250-GB, 5400-rpm hard drive Hard Drive Hardware Kit (includes left and right bracket rails, connector cable, Mylar...
  • Page 54 4. Use the Mylar tab 1 to lift the hard drive up, and then slide it to the left 2 to release it from the hard drive bay. 5. Disconnect the hard drive cable 3 from the system board. 6. Remove the hard drive from the hard drive bay. 7.

  • Page 55: Wlan Module

    WLAN module Description Broadcom 4312 802.11b/g WLAN module: ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islnds, and the United States ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African...
  • Page 56 Description ■ For use in Andorra, Antigua and Barbuda, Argentina, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, the People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Pakistan, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago,...

  • Page 57: Switch Cover And Keyboard

    Remove the WLAN module: Ä CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.
  • Page 58 4. Remove the battery (see Remove the switch cover and keyboard: 1. Turn the computer upside down, with the front toward you. 2. Remove the following screws: a. Two Phillips PM2.5×7.0 screws 1 that secure the switch cover to the computer b.

  • Page 59: Maintenance And Service Guide

    Removal and replacement procedures 5. Move the switch cover back so it rests on the display. 6. Remove the three silver Phillips PM2.0×3.0 screws that secure the keyboard to the computer. 4–20 Maintenance and Service Guide...
  • Page 60 Removal and replacement procedures 7. Lift the rear edge 1 of the keyboard. 8. Slide the keyboard 2 back until the keyboard connector on the system board is accessible. 9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the cable 2 from the system board.

  • Page 61: Power Button Board

    11. Disconnect the LED board cable 1 from the low insertion force (LIF) connector on the system board. 12. Disconnect the power button board cable 2 from the LIF connector on the system board. 13. Remove the switch cover. Reverse this procedure to install the switch cover and keyboard. Power button board Description Power button board for use in computers with discrete graphics subsystems (includes...

  • Page 62: Speaker Assembly

    Remove the power button board: 1. Turn the switch cover upside down with the front toward you. 2. Remove the Phillips PM2.5×4.0 screw 1 that secures the power button board to the switch cover. 3. Remove the power button board 2 and cable. Reverse this procedure to install the power button board.

  • Page 63: Display Assembly

    5. Remove the speaker assembly 4. Reverse this procedure to install the speaker assembly. Display assembly Description 15.6-inch BrightView display assembly with webcam and 2 microphones for use in white computers 15.6-inch BrightView display assembly with webcam and 2 microphones for use in black computers Before removing the display assembly, follow these steps: 1.
  • Page 64 Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. Remove the four Phillips PM2.5×6.5 screws 1 that secure the display assembly to the computer. 4.
  • Page 65 7. If it is necessary to replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: Two rubber screw covers on the display bezel bottom edge 1. Two Phillips PM2.5×6.5 screws 2. The display rubber screw covers are included in the Display Rubber Kit, spare part number 512361-001.
  • Page 66 Removal and replacement procedures 10. If it is necessary to replace the display inverter, release the display inverter 1 as far from the display enclosure as the display panel cable and backlight cable allow. 11. Disconnect the display panel cable 2 and the backlight cable 3 from the display inverter. 12.
  • Page 67 13. If it is necessary to replace the display panel, remove the two Phillips PM2.5×5.0 screws 1 from the top corners and the six Phillips PM2.5×5.0 screws 2 from the display hinges. 14. Flex the bottom 1 of the display panel and release the display hinges. Disconnect the display LED cable 2 from the display panel cable.
  • Page 68 15. If it is necessary to replace the display hinges, remove the two Phillips PM2.0×3.0 screws 1 that secure each display hinge to the display panel. 16. Remove the display hinges 2. The display hinges are available in the Display Hinge Kit, spare part number 574556-001.

  • Page 69: Top Cover

    Top cover ✎ The top cover spare parts kit includes the following: speakers, TouchPad and cable, LED board and cable, and switch cover. Description Top cover for use only with black computer models equipped with a fingerprint reader Top cover for use only with black computer models not equipped with a fingerprint reader Top cover for use only with white computer models not equipped with a fingerprint reader...
  • Page 70 4. Turn the computer right-side up, with the front toward you. 5. Disconnect the following cables from the system board: a. TouchPad cable 1 ✎ On computer models equipped with a standard display assembly, this cable connects to a ZIF connector on the system board.

  • Page 71: Bluetooth Module

    8. Lift the rear edge 1 of the top cover until it rests at an angle. 9. Remove the top cover 2 by lifting it straight up. Reverse this procedure to install the top cover. Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 579161-001.

  • Page 72: Modem Module

    Remove the Bluetooth module: 1. Remove the Phillips PM2.0x3.0 screw 1 that secures the Bluetooth module to the top cover. 2. Release the Bluetooth module 2 as far from the top cover as the Bluetooth module cable allows. 3. Disconnect the Bluetooth module cable 3 from the Bluetooth module. 4.

  • Page 73: Audio/Infrared Board

    f. Top cover (see “Top cover” on page Remove the modem module: 1. Disconnect the modem module cable 1 from the modem module. 2. Remove the two Phillips PM2.5×3.0 screws 2 that secure the modem module to the system board. 3.

  • Page 74: Usb Board

    Remove the audio/infrared board: 1. Disconnect the audio/infrared board cable 1 from the LIF connector on the system board. 2. Remove the one Phillips PM2.5×3.0 screw 2. 3. Release the clip 3 built into the base enclosure that secures the audio/infrared board. 4.

  • Page 75: Power Connector Cable

    Remove the USB board: 1. Disconnect the USB board cable 1 from the LIF connector on the system board. 2. Remove the Phillips PM2.5×6.5 screw 2 that secures the USB board to the base enclosure. 3. Remove the USB board 3 from the base enclosure. Reverse this procedure to install the USB board.

  • Page 76: System Board

    1. Remove the power connector cable 1 from the clips and routing channel built into the base enclosure. 2. Remove the Phillips PM2.5×6.5 screw 2 that secures the power connector and bracket to the base enclosure. 3. Remove the power connector bracket 3 by pulling it straight up 4. Reverse this procedure to install the power connector cable.
  • Page 77 Memory module (see ■ WLAN module (see “WLAN module” on page ■ Modem module (see “Modem module” on page ■ Fan/heat sink assembly (see ■ Processor (see “Processor” on page ■ Remove the system board: 1. Disconnect the modem module cable 1 from the modem module. 2.

  • Page 78: Modem Module Cable

    3. Remove the Phillips PM2.5×6.5 screw 1 that secures the system board to the base enclosure. 4. Lift up on the right side of the system board until it is at approximately a 45-degree angle 2. 5. Remove the system board by sliding it to the right out of the base enclosure 3. Reverse this procedure to install the system board.

  • Page 79: Fan/Heat Sink Assembly

    Reverse this procedure to install the modem module cable. Fan/heat sink assembly ✎ The fan/heat sink assembly spare kit includes replacement thermal material. Description For use only with computer models equipped with graphics subsystems with discrete memory ✎ To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer.
  • Page 80 1. Turn the system board upside down, with the expansion port and external monitor port toward you. 2. Disconnect the fan cable 1 from the system board. 3. Loosen the seven Phillips captive screws 2 through 8 that secure the fan/heat sink assembly to the system board.

  • Page 81: Processor

    Processor ✎ The processor spare part kit includes replacement thermal material. Description Intel® Core™ 2 Quad processors (12-MB L2 cache, 1066-MHz FSB) i7-820-QM, 1.73 GHz, SC turbo up to 3.06 GHz i7-720-QM, 1.6 GHz, SC turbo up to 2.8 GHz Before removing the processor, follow these steps: 1.
  • Page 82 Removal and replacement procedures Reverse this procedure to install the processor. Maintenance and Service Guide 4–43...

  • Page 83: Setup Utility

    Å WARNING: Only authorized technicians trained by HP must repair this equipment. All troubleshooting and repair procedures are detailed to allow repair at only the subassembly or module level. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modify any printed wiring board. Improper repairs can create a safety hazard.

  • Page 84: Navigating And Selecting In The Setup Utility

    5. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter Your change goes into effect immediately. Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke.

  • Page 85: Exiting The Setup Utility

    The Setup Utility default settings go into effect when the computer restarts. ✎ Your password, security, and language settings are not changed when you restore the factory default settings. Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. To exit the Setup Utility and save your changes from the current session: ■...

  • Page 86: Diagnostics Menu

    Select LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Boot Options Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test 5–4 To do this Enable/disable LAN Power Saving.

  • Page 87: Specifications

    Computer specifications Dimensions Width Depth Height (front to back) Weight Equipped with optical drive, hard drive, and battery Camera adds Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized)

  • Page 88: 15.6-Inch, Hd Brightview Display Specifications

    15.6-inch, HD BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 6–2 Metric U.S. 21.0 cm 8.3 in 35.9 cm 14.1 in 39.5 cm 15.6 in Up to 262,000 500:1 (typical)

  • Page 89: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 90: Blu-Ray Rom Dvd±R/Rw Supermulti Dl Drive Specification

    Blu-ray ROM DVD±R/RW SuperMulti DL Drive specification Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode 6–4...

  • Page 91: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Full stroke Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode System DMA specifications Hardware DMA0...

  • Page 92: System Interrupt Specifications

    System interrupt specifications Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.

  • Page 93: System I/O Address Specifications

    System I/O address specifications I/O address (hex) 000 - 01F 020 - 021 024 - 025 028 - 029 02C - 03D 02E - 02F 030 - 031 034 - 035 038 - 039 03C- 03D 040 - 043 04E-04F 050-053 070-077 081-091...
  • Page 94 I/O address (hex) 0C0-0DF 380-383 384-38E 3B0-3BB 3C0-3DF 400-47F 4D0-4D1 500-53F 600-60F 800-80F 810-817 820-823 D00-FFFF 164E-164F 2000-20FF 3000-3FFF 4000-4FFF 5000-50FF 6000-6FFF 7000-70FF 7000-7FFF 8000-801F 8020-803F 8040-805F 8060-807F 8080-809F 80A0-80BF 80C0-80DF 80E0-80FF 8100-8117 6–8 System function (shipping configuration) Direct memory access controller channel 4-7 Numeric data processor ENE CIR Receiver Programmable interrupt controller...

  • Page 95: System Memory Map Specifications

    System memory map specifications Size 640 KB 128 KB 48 KB 160 KB 64 KB 15 MB 58 MB 58 MB 2 MB 4 GB 64 KB Maintenance and Service Guide Memory address 00000000-0009FFFF 000A0000-000BFFFF 000C0000-000CBFFF 000C8000-000E7FFF 000E8000-000FFFFF 00100000-00FFFFFF 04800000-07FFFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF...

  • Page 96: Screw Listing

    This section provides specification and reference information for the screws used in the computer. Some screws listed in this section are available in the Screw Kit, spare part number 516498-001. Phillips PM2.0×3.0 black screw Color Quantity Black Where used: 2 screws that secure the mounting bracket to the hard drive Maintenance and Service Guide Length Thread...
  • Page 97 Screw listing Where used: One screw that secures the WLAN to the system board Where used: One screw that secures the TV tuner to the system board 7–2 Maintenance and Service Guide...
  • Page 98 Screw listing Where used: One screw that secures the Bluetooth module to the top cover Where used: 4 screws that secure the display hinge to the display panel Maintenance and Service Guide 7–3...

  • Page 99: Phillips Pm2.0×3.0 Silver Screw

    Phillips PM2.0×3.0 silver screw Color Quantity Silver Where used: 3 screws that secure the keyboard to the computer 7–4 Length Thread 3.0 mm 2.0 mm Head diameter 5.0 mm Maintenance and Service Guide...

  • Page 100: Phillips Pm2.5×3.0 Screw

    Phillips PM2.5×3.0 screw Color Quantity Black Where used: 2 screws that secure the modem to the system board Where used: One screw that secures the audio/infrared board to the system board Maintenance and Service Guide Length Thread 3.0 mm 2.5 mm Head diameter 5.0 mm 7–5...

  • Page 101: Phillips Pm2.5×4.0 Screw

    Phillips PM2.5×4.0 screw Color Quantity Black Where used: One screw that secures the top cover to the computer Where used: 4 screws that secure the top cover to the computer 7–6 Length Thread 4.0 mm 2.5 mm Head diameter 5.0 mm Maintenance and Service Guide...
  • Page 102 Screw listing Where used: 4 screws that secures the speaker assembly to the computer Where used: One screw that secures the power button board to the switch cover Maintenance and Service Guide 7–7...
  • Page 103 Screw listing Where used: 3 screws, located inside the battery bay, that secure the switch cover to the computer 7–8 Maintenance and Service Guide...

  • Page 104: Phillips Pm2.5×5.0 Screw

    Phillips PM2.5×5.0 screw Color Quantity Black Where used: 8 screws that secure the display panel to the display enclosure Maintenance and Service Guide Length Thread 5.0 mm 2.5 mm Head diameter 5.0 mm 7–9...

  • Page 105: Phillips Pm2.5×6.5 Screw

    Phillips PM2.5×6.5 screw Color Quantity Black Where used: One screw that secures the optical drive to the computer Where used: 9 screws that secure the top cover to the bottom of the computer 7–10 Length Thread 6.5 mm 2.5 mm Head diameter 5.0 mm Maintenance and Service Guide...
  • Page 106 Screw listing Where used: One screw that secures the USB connector to the base enclosure Where used: One screw that secures the power connector and bracket to the base enclosure Where used: 2 screws that secure the switch cover to the computer Maintenance and Service Guide 7–1 1...
  • Page 107 Screw listing Where used: 3 screws that secure the keyboard to the computer Where used: One screw that secures the system board to the base enclosure Where used: 4 screws that secure the display assembly to the computer 7–12 Maintenance and Service Guide...
  • Page 108 Screw listing Where used: 2 screws that secure the hinge bracket to the display Maintenance and Service Guide 7–13...

  • Page 109: Phillips Pm3.0×3.5 Screw

    Phillips PM3.0×3.5 screw Color Quantity Black Where used: 4 screws that secure the hard drive brackets to the rail 7–14 Length Thread 3.5 mm 3.0 mm Head diameter 5.0 mm Maintenance and Service Guide...

  • Page 110: Phillips Pm2.5X5.5 Captive Screw

    Phillips PM2.5x5.5 captive screw Color Quantity Black Where used: 2 captive screws that secure the hard drive cover to the computer (screws are secured by C-clips) Maintenance and Service Guide Length Thread 5.5 mm 2.5 mm Head diameter 5.0 mm 7–15...
  • Page 111 Screw listing Where used: 4 captive screws that secure the fan/heat sink to the system board (screws are secured by C-clips) 7–16 Maintenance and Service Guide...

  • Page 112: Phillips Pm2.5×7.0 Screw

    Phillips PM2.5×7.0 screw Color Quantity Black Where used: One screw that secures the top cover to the computer as well as the speaker to the system board Maintenance and Service Guide Length Thread 7.0 mm 2.5 mm Head diameter 5.0 mm 7–17...

  • Page 113: Phillips Pm2.5×14.0 Captive Screw

    Phillips PM2.5×14.0 captive screw Color Quantity Black Where used: 3 captive screws that secure the memory module compartment cover to the computer (screws are secured by C-clips) 7–18 Length Thread 14.0 mm 2.5 mm Head diameter 5.0 mm Maintenance and Service Guide...
  • Page 114 Screw listing Where used: 3 captive screws that secure the fan/heat sink to the system board (screws are secured by C-clips) Maintenance and Service Guide 7–19...

  • Page 115: Backup And Recovery

    Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 116: Backing Up Your Information

    If necessary, you can exit the program before you have finished creating the recovery discs. The next time you ■ open Recovery Manager, you will be prompted to continue the disc creation process. To create a set of recovery discs: 1.

  • Page 117: Using System Restore Points

    ✎ The backup process may take over an hour, depending on the file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. ✎...

  • Page 118: Performing A Recovery

    Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (an entire drive backup) as soon as you set up your computer.

  • Page 119: Connector Pin Assignments

    1394 Audio-in (microphone) Maintenance and Service Guide Connector pin assignments Signal Power Ground TPB- TPB+ TPA- TPA+ Signal Audio signal in Audio signal in Ground 9–1...

  • Page 120: Audio-Out (Headphone)

    Audio-out (headphone) 9–2 Signal Audio out, left channel Audio out, right channel Ground Maintenance and Service Guide...

  • Page 121: External Monitor

    External monitor Maintenance and Service Guide Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 9–3...

  • Page 122: Hdmi

    HDMI 9–4 Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield...

  • Page 123: Modem)

    RJ-11 (modem) RJ-45 (network) Maintenance and Service Guide Signal Unused Ring Unused Unused Unused Signal Transmit + Transmit Receive + Unused Unused Receive - Unused Unused 9–5...

  • Page 124: Universal Serial Bus

    Universal Serial Bus 9–6 Signal +5 VDC Data - Data + Ground Maintenance and Service Guide...

  • Page 125: Power Cord Set Requirements

    The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 126: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 127: Recycling

    ✎ Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at This section provides disassembly instructions for the display assembly.
  • Page 128 Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
  • Page 129 Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.
  • Page 130 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.
  • Page 131 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.
  • Page 132 Recycling 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.
  • Page 133 1394 pin assignments 9–1 AC adapter, spare part number 3–14 administrator password 5–3 antenna components 1–2 spare part number 3–3 audio board, spare part number 3–5 audio, product description 1–2 audio/infrared board removal 4–35 spare part number 4–34 audio-in jack location 2–6 pin assignments 9–1 9–3...
  • Page 134 display components 2–1 display enclosure, spare part number 3–10 display hinge covers, spare part number 3–3 Display Hinge Kit, spare part number 3–9 display inverter, spare part number 3–10 display nameplate, spare part number 3–3 display panel 3–9 display panel cable, disconnecting 4–24 display panel, spare part number 3–9 Display Rubber Kit, spare part number 3–10 Display Screw Kit, spare part number 3–10...
  • Page 135 Main menu 5–3 mass storage devices, spare part numbers 3–11 memory map specifications 6–9 memory module product description 1–2 removal 4–10 spare part numbers 3–6 memory module compartment cover, spare part number 3–5 microphone location 2–1 product description 1–2 microphone jack location 2–6 pin assignments 9–1 model name 3–1...
  • Page 136 security 1–3 serviceability 1–4 TV tuner 1–3 webcam 1–2 wireless 1–2 product name 1–1 3–1 4–5 recovery from the dedicated recovery partition 8–4 from the recovery discs 8–4 procedure 8–4 program or driver 8–1 recovery discs 8–4 recovery partition 8–4 recycling battery 11–1 display 11–1...
  • Page 137 location 2–7 2–8 pin assignments 9–6 user replaceable parts 1–4 using system restore points 8–3 vents 2–9 volume down light 2–5 volume mute button 2–3 volume mute light 2–5 volume up light 2–5 warranty period 3–1 4–5 webcam location 2–1 product description 1–2 spare part number 3–9 webcam light 2–1...

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