HP PAVILION 1100 Service Manual page 71

Symptom Call Center:
Suggestions
Local area of dark
or light discoloration
visible when display
is on.
External display Check connections.
does not work.
Press Fn+F5 several times.
Try display on another
computer.
Hard disk
Hard disk never Check power source.
spins.
Remove and reinstall hard
drive. Check connector.
Hard disk makes Back up disk immediately.
clunking or
Was notebook or drive
scratching noise.
dropped?
Hard disk makes Back up disk immediately.
buzzing or whining
Check hard disk installation.
noise.
Check for alternate noise
sources, such as PCMCIA
drive or fan.
Files corrupted. Run virus scan program.
Check hard disk using Tools
tab in disk's Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use Recovery CDs to
reformat hard disk and
reinstall factory software.
Disk capacity less Check hard disk using Tools
than normal. tab in disk's Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use Recovery CDs to
reformat hard disk and
reinstall factory software.
Disk's reported Hard disk allocates
capacity is less approximately 20 MB to
than actual size diagnostic software. This
space is unavailable for other
uses, and not included in
hard disk capacity reported
by Windows.
Floppy drive
General problems. No response from floppy
drive.
3-10 Troubleshooting and Diagnostics
Repair Center: Repair Center:
Likely Causes Comments
Caused by excessive Declared to be caused by
pressure applied to customer abuse.
area on screen.
External display.
Motherboard.
Hard drive or If drive case is damaged,
connector. drive may not operate
properly.
Motherboard.
Hard drive. Check notebook and drive for
evidence of customer abuse.
Depends on noise
source.
Hard drive.
Floppy drive. Make sure floppy drive is
installed and connected
Motherboard.
correctly.
Service Manual