Troubleshooting Your Notebook; Display Problems - HP Compaq Notebook Startup Manual

Troubleshooting Your Notebook

Troubleshooting and Maintenance
Troubleshooting Your Notebook
This chapter contains solutions to a few basic problems you might have with your
notebook. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
• For a more complete list of troubleshooting suggestions, see the troubleshooting
chapter in the Reference Guide on the Documentation Library CD included with
your notebook.
• Use the Windows troubleshooters (select Start > Help and Support).
• Select the question mark One-Touch button located at the top of the keyboard.
• See the Microsoft Windows manual shipped with the notebook.
• For customer service, refer to the Worldwide Telephone Numbers booklet to
contact an authorized dealer, reseller, or service provider.

Display problems

If the notebook is on, but the screen is blank
• Move the mouse or tap the TouchPad. This will wake the display if it is in
Display-off mode.
• If the notebook is cold, allow it to warm up.
If the screen is difficult to read
• Try setting the display resolution to its default setting of 1024 × 768 or higher,
depending on your model (select Start > Control Panel > Appearance and
Themes > Display).
• Try adjusting the size of the desktop icons and labels.
If an external display does not work
• Check the connections.
• The external monitor may not be detected. In the BIOS Setup utility, try setting
Video Display Device to Both in the System Devices menu.
• If you're using a TV connected to the S-Video port, you must activate the TV.
28 Startup Guide