Table of Contents
Troubleshooting
Related Manuals for HP 430239-001
Summary of Contents for HP 430239-001
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Page 1: Getting Started
Getting Started HP Compaq Notebook PC Document Part Number: 430239-001 January 2007 This guide explains how to set up your hardware and software, and begin using the computer in Windows ® Enhanced for Accessibility... - Page 2 Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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Page 3: Table Of Contents
1 First-time setup Identify required hardware ......1–1 Set up the computer ......1–3 Step 1: Insert the battery . - Page 4 Contents 3 Troubleshooting Troubleshooting resources ......3–1 Quick troubleshooting ......3–2 The computer is unable to start up.
- Page 5 C Backup and recovery Safeguard your data ......C–1 Back up the system......C–2 Back up specific files or folders .
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Page 6: First-Time Setup
First-time setup Identify required hardware To set up the computer for the first time, you will need the computer, AC adapter, power cord, and the battery. ✎ Components included with the computer may vary by region and by model. Getting Started 1–1... - Page 7 First-time setup Component Battery HP Smart AC Adapter ✎ Use only the included AC adapter or one approved for this computer. ✎ Unless you use dial-up networking, the modem cable is optional for setup. 1–2 Power cord Modem cable (optional for setup)
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Page 8: Set Up The Computer
Set up the computer To set up the computer, you will 1. Insert the battery into the computer. 2. Connect the computer to external power. ✎ The battery begins to charge. 3. Turn on the computer. 4. Set up the software. 5. -
Page 9: Step 1: Insert The Battery
First-time setup Step 1: Insert the battery To insert a battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery 1 into the battery bay until it is seated. The battery release latches 2 automatically lock the battery into place. -
Page 10: Step 2: Connect The Computer To External Power
Step 2: Connect the computer to external power ✎ Power cords and AC outlets vary in appearance by region and country. To connect the computer to external AC power: 1. Plug the AC adapter into the power connector 1 on the computer. - Page 11 First-time setup When the computer receives AC power, the battery begins to charge and the battery light (on the front of the computer) is turned on. When the battery is fully charged, the battery light is turned off. Leave the computer connected to external power until the battery is fully charged and the battery light is turned off.
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Page 12: Step 3: Turn On The Computer
First-time setup Step 3: Turn on the computer To turn on the computer: 1. Slide the display release latch 1 to the right to release the display. 2. Raise the display 2. Getting Started 1–7... - Page 13 First-time setup 3. Press the power button 1. The power light next to the power button 2 and the power light on the front of the computer 3 are turned on, and you are prompted to begin software setup. 1–8 Getting Started...
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Page 14: Step 4: Set Up The Software
Step 4: Set up the software After the computer is turned on, it will go through a brief software setup. Follow the on-screen instructions to set up the software. Note the following: ■ After you respond to the setup prompt, you must complete the entire setup process without interruption. -
Page 15: Step 5: Create Recovery Discs (Recommended)
(recommended) After setting up the computer for the first time, you can create a set of recovery discs of your full factory image using HP Backup and Recovery Manager. The recovery discs are used to start up (boot) the computer and restore the operating system and software programs to factory settings in case of system failure or instability. -
Page 16: Next Steps
Install additional hardware and software Identify and install hardware To see a list of hardware installed on the computer: 1. Select Start > Computer > System properties. 2. In the left pane, click Device Manager. ✎ Windows includes the User Account Control feature to improve the security of your computer. -
Page 17: Locate And Install Software
Next steps Locate and install software The computer includes software that may be ■ Preinstalled on your hard drive. To see a list of the ready-to-use software preinstalled on the computer: 1. Select Start > All Programs. 2. Double-click the program you want to open. ■... -
Page 18: Protect The Computer
For more information about computer viruses, type Search field in Help and Support. Protect your system files The HP Backup and Recovery Manager provides several ways to back up the system and to recover optimal system functionality. Refer to Appendix C, information. -
Page 19: Protect Your Privacy
Next steps Protect your privacy When you use the computer for e-mail, network, or Internet access, it is possible for unauthorized persons to obtain information about you or the computer. To optimize the privacy protection features included with the computer: ■... -
Page 20: Use The Computer Safely
The Safety and Comfort Guide also provides important electrical and mechanical safety information. This guide is available on the Web at http://www.hp.com/ergo document, select Start > Help and Support > User Guides. Getting Started and in Help and Support. - Page 21 AC adapter or battery provided by HP, or a compatible AC adapter or battery purchased as an accessory from HP should be used with the computer. For more safety and regulatory information, and for battery disposal information, refer to Regulatory, Safety and Environmental Notices located in Help and Support.
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Page 22: Connect To A Computer Network
Connect to a computer network The computer may have the following networking capabilities: ■ Local area network (LAN) ■ Wireless local area network (WLAN) ■ Bluetooth® If you plan to connect the computer to a home office LAN or WLAN, you must have a router or wireless router. Refer to the documentation included with the router for additional information, or refer to Help and Support for information on networking. -
Page 23: Update Your Software
Next steps Update your software Most software, including the operating system, is updated frequently by the manufacturer or provider. Important updates to the software included with the computer may have been released since the computer left the factory. Some updates may affect the way the computer responds to optional software or external devices. -
Page 24: Turn Off The Computer Correctly
Turn off the computer correctly Whenever possible, turn off the computer by using the standard shutdown procedure: 1. Save your work and close all open programs. 2. Shut down the computer through the operating system by clicking Start, clicking the arrow next to the Lock button, and then clicking Shut Down. -
Page 25: Troubleshooting
Troubleshooting resources If you experience computer problems, follow the troubleshooting steps below: 1. Refer to 2. Access additional information about the computer and Web site links through Help and Support. Select Start > Help and Support. ✎ Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline. -
Page 26: Quick Troubleshooting
Troubleshooting Quick troubleshooting The computer is unable to start up To turn on the computer, press the power button. When the computer is turned on, the power light is turned on. If the computer and the power light are not turned on when you press the power button, adequate power may not be available to the computer. -
Page 27: The Computer Screen Is Blank
The computer screen is blank If the computer is on but the screen is blank, the computer may be in the Sleep state or in Hibernation or may not be set to display the image on the computer screen. Try the suggestions below to resolve the issue: ■... -
Page 28: Software Is Functioning Abnormally
Troubleshooting Software is functioning abnormally If the software becomes unresponsive or responds abnormally, restart the computer by clicking Start, clicking the arrow next to the Lock button, and then clicking Restart. If you cannot restart the computer using this procedure, refer to the next section, ■... -
Page 29: The Computer Is Turned On But Not Responding
The computer is turned on but not responding If the computer is turned on, but not responding to software or keyboard commands, turn off the computer by using the standard shutdown procedure: 1. Save your work and close all open programs. 2. -
Page 30: The Computer Is Unusually Warm
Troubleshooting The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, allow the computer to cool to room temperature. -
Page 31: An External Device Is Not Working
An external device is not working If an external device does not function as expected: ■ Turn on the device as instructed in the device user guide. Some devices may not be powered by the computer, and must be turned on before the computer is turned on. ■... -
Page 32: The Home Wireless Network Connection Is
■ Disconnect and then reconnect all cables, and turn the power off and then back on. ✎ For information on setting up a home wireless network connection, visit (English only). 3–8 http://www.hp.com/go/techcenter/wireless Getting Started... -
Page 33: Help And Support
Help and Support If the preceding questions and solutions did not address your problem, access Help and Support by selecting Start > Help and Support. In addition to providing information about your operating system, Help and Support provides ■ Information about the computer, such as model and serial number, installed software, hardware components, and specifications. -
Page 34: Prepare To Contact Customer Care
Troubleshooting Prepare to contact Customer Care For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■ Product name located on the display or keyboard. ■ Serial number (s/n) listed on the service tag. ❏... -
Page 35: Notebook Tour
Notebook tour ✎ Components included with the computer may vary by region and model. The illustrations in this appendix identify the standard features included on most computer models. Getting Started A–1... -
Page 36: Top Components
Notebook tour Top components Component Power light Power button Info Center button Wireless button Presentation button A–2 Caps lock light Num lock light Volume mute button Volume scroll zone Fingerprint reader Getting Started... -
Page 37: Keys
Keys Component esc key fn key Windows logo key Getting Started Windows applications key Embedded numeric keypad Function keys Notebook tour A–3... -
Page 38: Pointing Devices
Notebook tour Pointing devices Component Pointing stick Left pointing stick button A–4 Right pointing stick button Getting Started... -
Page 39: Wireless Antennae (Select Models Only
Notebook tour Wireless antennae (select models only) On select computer models, at least 2 wireless antennae send and receive wireless device signals. These antennae are not visible from the outside of the computer. For wireless regulatory notices pertaining to your region, refer to the Regulatory, Safety and Environmental Notices located in Help and Support. -
Page 40: Front Components
Notebook tour Front components Component Wireless light Power light Battery light Rear components Component RJ-45 (network) jack A–6 Drive light Display release latch Security cable slot Getting Started... -
Page 41: Right-Side Components
Right-side components Depending on model, features may vary. Refer to one of the illustrations below. Component PC Card slot (select models only) 1394 port Audio-out (headphone) jack Audio-in (microphone) jack USB port Getting Started External monitor port Vent Docking connector Smart card reader (select models only) Notebook tour... -
Page 42: Left-Side Components
Notebook tour Left-side components Component Power connector RJ-11(modem) jack Powered USB port (select models only) A–8 Vent Optical drive Optical drive light Getting Started... -
Page 43: Bottom Components
Bottom components Component Speaker Memory module compartment Vents (3) Battery release latches (2) Battery bay Getting Started Hard drive bay Business card holder Mini Card compartment Bluetooth® compartment Notebook tour A–9... -
Page 44: B Connect To The Internet From Your Home
Connect to the Internet The computer includes hardware and software that allows you to connect to the Internet. Before you can access the Internet, you must ■ Choose an Internet service provider (ISP). ■ Choose the type of Internet connection you want, such as broadband, wireless, or dial-up, and connect the hardware. -
Page 45: Use The New Connection Wizard
Connect to the Internet from your home Use the New Connection Wizard You can use the New Connection Wizard to connect to the Internet ■ If you already have an account with an ISP. ■ If you have a disc from an ISP. ■... -
Page 46: Choose The Type Of Internet Connection
A wireless network set up at home requires a wireless router (purchased separately). To learn about setting up wireless access, visit http://www.hp.com/go/techcenter/wireless ■ Dial-up: You can access the Internet by dialing into a service provider using a modem cable connected to the RJ-11 (modem) jack. -
Page 47: C Backup And Recovery
✎ HP installed drivers, utilities, and programs can be copied to a CD or to a DVD using the HP Backup and Recovery Manager. ✎ Formatted DVD±RW and DVD±RW double-layer discs are not compatible with HP Backup and Recovery Manager. -
Page 48: Back Up The System
This process will take several minutes, depending on the file size and the speed of the computer. To back up specific files or folders: 1. Select Start > All Programs > HP Backup & Recovery > HP Backup and Recovery Manager. The HP Backup and Recovery Manager opens. -
Page 49: Back Up The Entire Hard Drive
To back up the entire hard drive: 1. Select Start > All Programs > HP Backup & Recovery > HP Backup and Recovery Manager. The HP Backup and Recovery Manager opens. -
Page 50: Back Up Modifications Made To The System
Subsequent recovery points make a copy of changes made after that time. HP recommends that you create recovery points ■ Before you add or extensively modify software or hardware. ■... -
Page 51: Schedule Backups
To create and schedule a system recovery point: 1. Select Start > All Programs > HP Backup & Recovery > HP Backup and Recovery Manager. 2. Click Next. 3. Click Back up to protect system settings and important data files, and then click Next. -
Page 52: Recover The System
Backup and recovery Recover the system HP Backup and Recovery Manager analyzes the hard drive and creates a dedicated hard drive recovery partition on the hard drive large enough to store a copy of the full factory image. You choose whether you want to store that copy on the recovery partition, on another drive, or on external recovery discs. -
Page 53: Create Recovery Discs (Highly Recommended
After setting up the computer for the first time, you can create a set of recovery discs of the full factory image, using Recovery Media Creator in the HP Backup and Recovery Manager. The recovery discs are used to start up (boot) the computer and recover the operating system and software to factory settings in case of system failure or instability. - Page 54 Backup and recovery To create a set of recovery discs: 1. Select Start > All Programs > HP Backup & Recovery > HP Backup and Recovery Manager. 2. Click Next. 3. Click Create factory software recovery CDs or DVDs to recover the system (highly recommended), and then click Next.
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Page 55: Perform A Recovery
Initiating a recovery in Windows To initiate a recovery in Windows: 1. Back up all personal files. 2. Select Start > All Programs > HP Backup & Recovery > HP Backup and Recovery Manager. 3. Click Next. 4. Click Recover important files or the entire system, and then click Next. -
Page 56: Recovery Partition
Backup and recovery Initiating a recovery from the hard drive recovery partition To initiate a recovery from the hard drive recovery partition: 1. Back up all personal files. 2. Restart the computer, and then press operating system loads. 3. Click a recovery option, and then click Next. 4. -
Page 57: Operating Environment
The following sections provide information on the computer operating environment specifications and power specifications. Operating environment The operating environment information in the following table may be helpful if you plan to use or transport the computer in extreme environments. Factor Temperature Operating (not writing to optical disc) Operating (writing to optical disc) -
Page 58: Rated Input Power
DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this HP computer. The computer is capable of accepting DC power within the following specifications. - Page 59 1394 port, identifying A–7 AC adapter connecting 1–5 identifying 1–2 altitude specifications D–1 antennae, wireless A–5 antivirus software 3–4 audio-in (microphone) jack, identifying A–7 audio-out (headphone) jack, identifying A–7 battery charging 1–6 identifying 1–2 inserting 1–4 battery bay, identifying A–9 battery light identifying A–6 on, off 1–6...
- Page 60 Index computer turn off 2–9 turn on 1–7 computer viruses 3–4 connect the computer to external power 1–5 connecting to a computer network 2–7 connectors docking A–7 power A–8 cord, power connecting 1–5 identifying 1–2 Customer Care 3–9 data, safeguarding C–1 devices, external, troubleshooting 3–7 display release latch,...
- Page 61 keys embedded numeric keypad A–3 A–3 A–3 function A–3 Windows applications A–3 Windows logo A–3 labels, service tag 3–10 LAN (local area network) 2–7 latches battery release A–9 display release A–6 left pointing stick button, identifying A–4 lights battery 1–6 caps lock A–2 drive A–6 num lock A–2...
- Page 62 Index ports 1394 A–7 external monitor A–7 USB A–7 power running the computer on battery 1–6 turning on computer 1–8 3–2 power button, identifying A–2 power connector 1–5 identifying A–8 power cord connecting 1–5 identifying 1–2 power lights identifying A–2 on, off 1–8 power surge 2–4 Presentation button,...
- Page 63 traveling with computer environmental specifications D–2 troubleshooting display problems 3–3 external device problems 3–7 overheating problems 3–6 resources 3–1 Sleep or Hibernation problems 3–3 software problems 3–4 virus problems 3–4 wireless network problems 3–8 turn off computer 2–9 turn on computer 1–7 update, software 2–8 USB ports, identifying A–7 A–8...