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Troubleshooting
Using the indicator lights (LEDs) to Diagnose Problems
The LEDs are useful aides for finding possible problem causes.
Power LED
The Power LED does not light up.
STEP
1
Make sure that the NP126 is plugged in to an appropriate power source.
2
Check that the NP126 and the power source are both turned on and device is receiving sufficient power.
3
Turn the NP126 off and on.
4
If the error persists, you may have a hardware problem. In this case, you should contact technical support.
Web Configuration
I cannot access the web configuration pages.
STEP
Make sure you are using the correct IP address of the NP126. You can check the IP address of the device
1
from the Network Setup configuration page or find the DHCP-assigned IP address from your router if it is
running in Repeater mode.
Your computer's and the NP126's IP addresses must be on the same subnet for LAN access. You can
2
check the subnet in use by the router on the Network Setup page.
If you are still not able to access the web configuration pages, reset the router to the factory default settings
by pressing the reset button for ten seconds and then releasing it. When the Power LED begins to blink, the
3
defaults have been restored and the NP126 restarts. Navigate to 192.168.40.1 in your web browser and
enter "admin" (without the quotes) as the username and password.
The web configuration does not display properly.
STEP
Delete the temporary web files and log in again. In Internet Explorer, click Tools, Internet Options and
1
then click the Delete Files ... button. When a Delete Files window displays, select Delete all offline
content and click OK. (Steps may vary depending on the version of your Internet browser.)
CORRECTIVE ACTION
Login Username and Password
I forgot my login username and/or password.
STEP
Press the Reset button for 3 seconds, and then release it. When the Power LED begins to blink, the defaults
have been restored and the NP126 restarts.
1
You can now login with the factory default username and password "admin" (without the quotes)
It is highly recommended to change the default username and password. Make sure you store the username
2
and password in a safe place.
S CORRECTIVE ACT
WLAN Interface
I cannot access the NP126 from the WLAN or ping any computer on the WLAN.
STEP
1
Check the WiFi LED on the front of the unit and verify the WLAN is enabled as per the LED Indicator section.
If you are using a static IP address for the WLAN connection, make sure that the IP address and the subnet
2
mask of the NP126 and your computer(s) are on the same subnet. You can check the router's configuration
from the Network Setup page.
TE CORREC
NetComm Wireless NP126 User Guide
27
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www.netcommwireless.com
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