You Cannot Connect To The Extender - NETGEAR EX6200 User Manual

d. Log in to the router and check the attached devices on the Attached Devices or
similar screen.
e. Add any MAC addresses that begin with 02:0F:B5 to your router's MAC filter table.
7. Question. My router security is WEP, and I entered the wrong passphrase or security key
on the extender. I cannot access the extender anymore. What can I do?
Answer. The extender cannot detect whether the WEP passphrase is correct. If you
entered the wrong passphrase, your WiFi device cannot get the IP address from the
extender. You must reset the extender to the factory defaults to get the IP address back.
8. Question. Is seamless roaming supported? During a VoIP call, when I move to a different
location, the call is dropped. What should I do?
Answer. No, the extender does not support seamless roaming. You might notice
performance issues if your WiFi device (laptop, smartphone, or tablet) connects to a
different WiFi network. For example, you might connect to the extender WiFi network,
begin a call, and then move to the location of your existing WiFi network. Your WiFi
device automatically connects to the network in your current location, which takes a few
seconds and might cause your call to be dropped. To prevent this situation, decide which
WiFi network you want to use for your VoIP call, and stay within the range of that network.

You Cannot Connect to the Extender

If you have trouble connecting to the extender, determine what prevents you from
connecting:
• Make sure that you use the correct user name and password to log in:
- User name. admin
- Password. password
• If your browser displays an error page, include http:// in the address field of your browser
by typing http://www.mywifiext.net.
• If you already set up the extender but can no longer connect to it over WiFi, check if the
Link Rate LED is off or red. For more information, see
the Extender and the WiFi Router
• If you cannot get a WiFi connection working, you can use an Ethernet cable to connect
your computer to the extender. For more information, see
Ethernet and Use Smart Setup
AC1200 WiFi Range Extender
on page 118.
on page 27.
FAQs and Troubleshooting
116
Improve the Connection Between
Access the Extender over