HP EliteBook 8770w Maintenance And Service Manual
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HP EliteBook 8770w Maintenance And Service Manual

Mobile workstation
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HP EliteBook 8770w Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP EliteBook 8770w

  • Page 1 HP EliteBook 8770w Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Top ............................... 7 TouchPad ..........................7 Lights ........................... 8 Buttons and fingerprint reader (select models only) ............9 Keys ........................... 10 Front ..............................11 Right ..............................12 Left ..............................
  • Page 6 Computer feet ........................42 Battery ..........................42 SIM ............................ 43 Service access cover ......................43 Primary hard drive ......................45 Secondary hard drive ......................47 Smart Card reader ......................49 Bluetooth module ....................... 50 WLAN module ........................51 WWAN module ........................53 RTC battery ........................
  • Page 7 DVD±RW SuperMulti Double-Layer Drive specifications ..............115 DVD-ROM Drive specifications ......................116 7 Backup and recovery ..........................117 Creating recovery media with HP Recovery Disc Creator ..............118 Creating recovery media ....................118 Backing up your information ......................118 Performing a system recovery ......................119 Using the Windows recovery tools ...................
  • Page 8 viii...

  • Page 9: Product Description

    2 WWAN antenna and cables) ● Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) Memory...
  • Page 10 Category Description Supports the following configurations: ● 2048 MB total system memory (2048 × 1) ● 4096 MB total system memory (4096 × 1) ● 4096 MB total system memory (2048 × 2) ● 8192 MB total system memory (8192 × 1) ●...
  • Page 11 Integrated wireless wide area network (WWAN) options by way of the following wireless modules: (not available on computer models with Dream Color displays) ● HP hs2340 HSPA+ Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mobile Broadband Module WWAN antennas (2) built into display assembly (worldwide, 5-band) Support for “no WWAN”...
  • Page 12 HP 230W Advanced Docking Station ● HP USB 2.0 Docking Station ● HP Essential USB 2.0 Port Replicator ● HP LAN and USB Travel Hub Keyboard/pointing 36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick...
  • Page 13 ● 8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only) ● Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast Charge) ● Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life...
  • Page 14 Category Description Web-only support: ● Windows XP Professional 64 (select models only) ● Windows XP Professional 32 (select models only) ● Windows 7 Ultimate 64 (select models only) ● Windows 7 Ultimate 32 (select models only) ● Windows 7 Enterprise 64 (select models only) ●...

  • Page 15: External Component Identification

    External component identification TouchPad Component Description Left pointing stick button Can be used with the pointing stick and functions like the left button on an external mouse. Center pointing stick button Can be used with the pointing stick and functions like the center button on an external mouse.

  • Page 16: Lights

    Lights Component Description ● TouchPad on/off light Off: The TouchPad is on. ● Amber: The TouchPad is off. Caps lock light On: Caps lock is on. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ●...

  • Page 17: Buttons And Fingerprint Reader (Select Models Only)

    ● Windows 7—Select Start > Control Panel > System and Security > Power Options. ● Or refer to the HP Notebook Reference Guide. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in coMBination with the key. Function keys Execute frequently used system functions when pressed in coMBination with the key. Executes frequently used system functions when pressed in coMBination with a function key or the key.

  • Page 19: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference Guide.

  • Page 20: Right

    Connects an optional USB device. The USB 2.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. For more information about USB devices, see the HP Notebook Reference Guide. USB 2.0 port Connects optional USB devices.

  • Page 21: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance.

  • Page 22: Display

    Records video and captures still photographs. To use the webcam, select Start > All Programs > Communication and Chat > HP Webcam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 23: Rear

    Rear Component Description RJ-11 (modem) jack Connects a modem cable. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Power connector Connects an AC adapter.

  • Page 24: Bottom

    Bottom Component Description Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Battery release latch Releases the battery. Accessory battery connector Connects an optional accessory battery. Docking connector Connects an optional docking device.
  • Page 25 Component Description Speakers (2) Produce sound. NOTE: To use the SRS Premium Sound software, select Start > All Programs > SRS Premium Sound. (10) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam 688736-001 (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without...
  • Page 28 Item Description Spare part number Without backlight, for use in Latin America 688737-161 With backlight, for use in Latin America 688738-161 Without backlight, for international use 688737-B31 With backlight, for international use 688738-B31 Without backlight, for use in Northwest Africa 688737-FP1 Without backlight, for use in Norway 688737-091...
  • Page 29 Item Description Spare part number 2 GB — 2048 MB memory module (PC3-12800, 1600 MHz, DDR3) 652792-001 4 GB — 4096 MB memory module (PC3-12800, 1600 MHz, DDR3) 641369-001 8 GB — 8192 MB memory module (PC3-12800, 1600 MHz, DDR3) 670034-001 Fan/heat sink assembly (includes replacement thermal material): 653629-001...
  • Page 30 Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001 Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 698588-001 Broadcom 802.11a/b/g/n 2x2WiFi Adapter 669832-001 (17) WWAN module: HP un 2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2340 HSPA+ Mobile Broadband Module 668969-001 (18) Speaker assembly 652540-001 (19) Audio/USB 2.0 board...
  • Page 31 Item Description Spare part number Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in) solid-state drive for primary and secondary storage: NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 642774-001.

  • Page 32: Display Components

    Display components Item Description Spare part number Display bezel Display bezel 688763-001 Webcam module 688752-001 Display Display panel, 43.9 cm (17.3 in), FHD AG WVA 691224-001 Display panel, 43.9 cm (17.3 in), HD+ AG WVA 691223-001 Chapter 3 Illustrated parts catalog...
  • Page 33 Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with 688736–001 webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without...

  • Page 34: Mass Storage Devices

    Mass storage devices Item Description Spare part number 7.0 mm (0.28 in), 9.5 mm (0.37 in), or 12.7 mm (0.5 in) hard drive: NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001. ●...
  • Page 35 Item Description Spare part number DVD-ROM Drive 688769-001 6.35 cm (2.50 in) Solid-state drive (includes bracket): ● 256 GB solid-state drive Self-Encrypting drive (SED) 688767-001 ● 128 GB solid-state drive 688766-001 ● 160 GB solid-state drive 688768-001 ● 180 GB solid-state drive 700373-001 ●...

  • Page 36: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC Adapter 230W PFC Slim AC Smart Adapter 693706-001 200W PFC Slim AC Smart Adapter 693708-001 230W PFC AC Smart Adapter 693714-001 Power cord (3 conductor, black,1.83 m): For use in Argentina 491683-D01 For use in Australia 491683-011 For use in Brazil 491683-202...

  • Page 37: Sequential Part Number Listing

    Hard drive, 750GB 7200–RPM SATA 634087-001 Battery, 9-cell, Li-ion, 3.0 Ah (100 WHr) 634089-001 Battery, 9-cell, Li-ion, 2.2 Ah (73 WHr) 634400-001 WWAN, HP un2430 EV-DO/HSPA Mobile Broadband Module 634862-001 Hard drive, 320 GB, 7200-rpm SATA Sequential part number listing...
  • Page 38 Card cover, and Express Card slot cover) 655547-001 Upgrade bay hard drive 655792-001 Bluetooth module, HP Integrated Module with Bluetooth 4.0+ ENH Data Rate Wireless Technology NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable.
  • Page 39 AMD graphics subsystems (includes replacement thermal material) 688735-001 Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) 688736-001 Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with...
  • Page 40 Spare part Description number 688737-171 Keyboard without backlight for use in Saudi Arabia (includes keyboard cable, pointing stick and pointing stick cable) 688737-201 Keyboard without backlight for use in Brazil (includes keyboard cable, pointing stick and pointing stick cable) 688737-211 Keyboard without backlight for use in Hungary (includes keyboard cable, pointing stick and pointing stick cable) 688737-251...
  • Page 41 Spare part Description number 688738-031 Keyboard with backlight for use in the United Kingdom (includes keyboard cable, pointing stick and pointing stick cable) 688738-041 Keyboard with backlight for use in Germany (includes keyboard cable, pointing stick and pointing stick cable) 688738-051 Keyboard with backlight for use in France (includes keyboard cable, pointing stick and pointing stick cable)
  • Page 42 Spare part Description number 688746-001 System board for use with computer models equipped with Intel quad-core processors in all countries and regions except the People's Republic of China (includes replacement thermal material) 688747-001 Top cover (includes TouchPad) 688749-001 Power button board 688752-001 Webcam module with microphone 688760-001...
  • Page 43 Spare part Description number 693714-001 AC adapter, 230 W PFC AC Smart adapter 696435-001 Fan/graphics board heat sink assembly, for use only with computer models equipped with NVIDIA Quadro graphics subsystems (includes replacement thermal material) 696901-001 Application board 698410-001 Service access door 699467-001 Service access door (RCTO) 700373-001...

  • Page 44: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● 5.0 mm hex socket driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 45: Cables And And Pointing Stick Connectors

    Cables and and pointing stick connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 46: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 47: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick containers or packaging.

  • Page 48: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground and pointing stick cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 49: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 98 screws and screw locks that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 50: Computer Feet

    Computer feet The computer feet (not illustrated) are adhesive-backed rubber pads. The feet are included in the base enclosure spare part kit, spare part number 688765-001. The rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number...

  • Page 51: Sim

    Before removing the SIM, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 52 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 42). Remove the service access cover: Position the computer upside down on a flat surface, with the front toward you. Slide the service cover release latch to the right (1), and remove the single security screw (2), if it has been installed.

  • Page 53: Primary Hard Drive

    Primary hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001. Description Spare part number 750 GB, 7200-rpm SATA hard drive 633252-001 500 GB, 7200-rpm SATA hard drive 634925-001 320 GB, 7200-rpm SATA hard drive 638801-001 500 GB, 7200-rpm SATA SED hard drive 634862-001...
  • Page 54 Lift the Smart Card reader to the upright position (2). Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer. Grasp the tab on the hard drive and slide the hard drive (2) to disconnect it from the system board.

  • Page 55: Secondary Hard Drive

    Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Secondary hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.
  • Page 56 Remove the secondary hard drive: Position the computer with the front toward you. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer. Grasp the tab and slide the hard drive (2) to the right. Lift the hard drive up to remove it from the hard drive bay (3).

  • Page 57: Smart Card Reader

    Smart Card reader Description Spare part number Smart Card reader (with cable) 688742-001 Smart Card reader cover 652546-001 Before removing the Smart Card reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Bluetooth Module

    Slide the Smart Card reader back toward the hinges on the Smart Card reader cover, and remove the Smart Card reader board (2). Reverse this procedure to reassemble and install the Smart Card reader. Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001.

  • Page 59: Wlan Module

    Remove the Bluetooth module: Remove the Bluetooth module cover. Gently pry the Bluetooth module away from the adhesive in the base enclosure and lift the Bluetooth module (1). Disconnect the Bluetooth module from the Bluetooth cable (2), and remove the module. Reverse this procedure to install the Bluetooth module.
  • Page 60 Description Spare part number Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 698588-001 Broadcom 802.11a/b/g/n 2x2WiFi Adapter 669832-001 CAUTION: The WLAN module and the WWAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 61: Wwan Module

    WWAN module Description Spare part number HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2340 HSPA+ Mobile Broadband Module 668969-001 CAUTION: The WWAN module and the WLAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 62: Rtc Battery

    RTC battery Description Spare part number RTC battery 651948-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 63 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 64 Remove the optical drive bracket (2). If it is necessary to remove the optical drive bezel: Insert the end of a paper clip into the release access hole (1) in the optical drive bezel. Press in gently until the tray is released. Firmly pull outward on the open tray (2) until the optical drive slides out.

  • Page 65: Upgrade Bay Hard Drive

    Firmly pull outward on the bezel to remove the bezel from the optical drive tray. Reverse this procedure to reassemble and install the optical drive. Upgrade bay hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.

  • Page 66: Primary Memory Module

    Remove the four Phillips PM3.0×3.0 screws that secure the upgrade bay hard drive carrier to the computer. Loosen the 2 Phillips captive screws (1) that secure the hard drive to the carrier. Insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive tab access (2) and press the tab to the left to release the upgrade bay hard drive from the computer.
  • Page 67 A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots (primary memory slots). When adding or replacing memory modules, slot 1 must be populated before slot 2 is populated. A computer having a system board with spare part number 688746-001 or 690035-001 has four memory slots (expansion memory slots) (on the bottom of the computer) and the primary memory slots (under the keyboard).

  • Page 68: Expansion Memory Module

    Reverse this procedure to install a primary memory module. Expansion memory module NOTE: Expansion memory slots are located in a compartment on the bottom of the computer. A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots, which are called primary memory slots in this MSG.
  • Page 69 Remove the expansion memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the expansion memory module slots. Reverse this procedure to install an expansion memory module. Component replacement procedures...

  • Page 70: Keyboard

    Keyboard For use in: Spare part number For use in: Spare part number Keyboard with backlight (includes keyboard cable, pointing stick and pointing stick cable): Belgium 688738-A41 Norway 688738-091 Denmark 688738-081 Russia 688738–251 Finland and Sweden 688738-B71 France 688738-051 Germany 688738-041 South Korea 688738-AD1...
  • Page 71 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 72 Insert a small tool at an angle through the hole in the optical drive bay at an angle to push out the top edge of the keyboard. This gives you access to the back of the keyboard and releases the top edge of the keyboard. NOTE: Make sure that the optical drive or upgrade hard drive have been removed before performing this procedure.

  • Page 73: Fan/Graphics Board Heat Sink Assembly

    Release the pointing stick ZIF connector (3) and lift the cable (4) to release it. Reverse this procedure to install the keyboard. Fan/graphics board heat sink assembly NOTE: The fan/graphics board heat sink assemblies include replacement thermal material. Description Spare part number For use only with computer models equipped with AMD graphics subsystems 688733-001 For use only with computer models equipped with NVIDIA graphics subsystems...
  • Page 74 Remove the service access cover (see Service access cover). Remove the optical drive (see Optical drive on page 54) or upgrade bay hard drive (see Upgrade bay hard drive on page 57). Remove the keyboard (see Keyboard on page 62). Remove the top cover (see Top cover on page Remove the display assembly (see...
  • Page 75 Lift the heat sink/fan assembly (2) straight up to remove it. NOTE: Due to the adhesive quality of the thermal material located between the fan/graphics board heat sink assembly and graphics board components, it may be necessary to move the graphics board heat sink from side to side to detach it from the system board.

  • Page 76: Display Bezel

    Display bezel Description Spare part number Display bezel for use with computer models without a webcam 688763-001 Before removing the display bezel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: Display Panel

    Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure and then remove the bezel. Reverse this procedure to install the display bezel. Display panel Description Spare part number...
  • Page 78 Remove the 1 Phillips screws (3) that secure the display panel brackets to the hinge pipe. Slide the hinge pipe to the right (1) and remove the hinge pipe (2). NOTE: Make sure you pull back the antenna cables when removing the hinge pipe. Remove the display panel.

  • Page 79: Display Panel Cable

    Display panel cable Description Spare part number Display panel cable (select models only) 688761-001 To remove the display panel cable: ▲ Release the adhesive tape that secures the display panel cable to the display panel (1). Disconnect the cable (2), and then remove the cable (3). Hinge brackets Description Spare part number...

  • Page 80: Webcam Module

    ▲ Remove the 4 screws that secure each hinge assembly to the panel (1), and then remove the hinge brackets (2). Webcam module Description Spare part number Webcam module with microphone 688752-001 Before removing the webcam module, follow these steps: Shut down the computer.

  • Page 81: Top Cover

    Remove the webcam module: Lift the WLAN antenna cables (1), and then remove the WWAN antenna cables (2). Remove the webcam cable (1) from the hinges and then disconnect the webcam cable from the display enclosure (2). Remove the webcam module from the display enclosure (3). Reverse this procedure to install the webcam module.
  • Page 82 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 83 Remove the two Phillips M2.5x3 screws in the optical drive/upgrade drive bay (1) and the four Phillips M2.5x3.0 screws inside the battery bay (2). Disconnect the power button board cable (1). Disconnect the TouchPad cable on the left (2) and the right sides (3).
  • Page 84 Grasp the top cover by the hole in the optical disk drive/upgrade drive bay and lift up the front edge of the top cover (1). Remove the top cover from the base enclosure (2). If it is necessary to replace the TouchPad: Lift the adhesive tape (1), lift and release the TouchPad cable from the opening in top cover (2), and then release the TouchPad cable (3).
  • Page 85 Release the TouchPad from the front right side clip (3) and then remove the TouchPad from the top cover. Reverse this procedure to install the top cover and TouchPad. NOTE: In reversing this procedure, make sure that the display latch assembly actuator lines up correctly with the top cover to avoid damaging any components.

  • Page 86: Display Assembly

    Display panel, 43.9 cm (17.3 in), FHD AG LED WVA 691224-001 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP 688736-001 Mobile Broadband) 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP...
  • Page 87 Remove the tape (1) that secures the WLAN and WWAN cables to the system board. (2). Turn the computer right side up, facing you. Feed the WLAN and WWAN cables through the hole next to the keyboard screw (1), and then lift the cable free of the routing areas (2). Disconnect the webcam cable (3).
  • Page 88 Disconnect the display panel cable (1), and then remove the cable (2). NOTE: Make sure all cables are freed from the clips in the routing channel. Turn the unit around, and then remove the Torx M2.5x7.0 screws (1) that secure the display hinges to the base enclosure.

  • Page 89: Power Button Board

    Position the computer with the rear toward you. Lift the rear hinges and remove. Remove the two 6 millimeter Torx screws securing the display panel to the base enclosure (1)`, and then remove the display panel (2). Reverse this procedure to reassemble and to install the display assembly. Power button board Description Spare part number...

  • Page 90: Application Button Board

    Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 91: Fingerprint Reader

    Before removing the application button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 92: Audio/Usb 2.0 Board

    Before removing the fingerprint reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 93 Before removing the Audio/USB 2.0 board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 94: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 652540-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 95: Modem Module

    Gently flex the band on the base enclosure next to the speaker assembly, and remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 652545-001.

  • Page 96: Display (Vga) Port

    Remove the optical drive (see Optical drive on page 54) or upgrade bay hard drive (see Upgrade bay hard drive on page 57). Remove the keyboard (see Keyboard on page 62). Remove the top cover (see Top cover on page 73).
  • Page 97 Remove the keyboard (see Keyboard on page 62). Remove the top cover (see Top cover on page 73). Remove the Smart Card reader (see Smart Card reader on page 49). Remove the Audio/USB 2.0 board (see Audio/USB 2.0 board on page 84).

  • Page 98: Modem Module Cable

    Modem module cable NOTE: The modem module cable is included in the Cable Kit, spare part number 652545-001. Before removing the modem module cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 99: Card Reader/Usb 3.0 Board

    Card reader/USB 3.0 board Description Spare part number Card reader/USB 3.0 board 689283-001 Before removing the card reader/USB 3.0 board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 100: Bluetooth Module Cable

    Bluetooth module cable NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001. Before removing the Bluetooth module cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 101 NOTE: Models that support quad-core processors have four memory slots. Models that support dual-core processors have two memory slots. Description Spare part number For use in all countries and regions except the People's Republic of China: ● For use with computer models equipped with Intel quad-core processors 688746-001 ●...
  • Page 102 ● Primary memory modules (see Primary memory module on page ● Expansion memory modules (see Expansion memory module on page ● Graphics board (see Graphics board on page 104) ● Processor heat sink (see Processor heat sink on page ● Processor (see Processor on page 101)
  • Page 103 Remove the 4 Phillips M2.5x3.0 screws (marked with a triangle icon) that secure the system board to the base enclosure (2), and then remove the short stand off screw (3) and the tall stand off screw (4). Lift up on the right side of the system board (1), and then remove the system board (2) by sliding it out.

  • Page 104: Network Cable And Jack

    Network cable and jack NOTE: The network cable is included in the Cable Kit, spare part number 652545-001. Before removing the network cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 105: Security Lock

    Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 106 Before removing the security lock, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 107: Processor Heat Sink

    Rotate the security lock away from the base enclosure and remove the security lock from the base enclosure (2). Reverse this procedure to install the security lock. Processor heat sink Description Spare part number For use only with computer models equipped with quad-core processors 653629-001 For use only with computer models equipped with dual-core processors 652542-001...
  • Page 108 Remove the processor heat sink: Following the sequence stamped into the processor heat sink, loosen the four Phillips captive screws (1) that secure the processor heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the processor heat sink and the processor, it may be necessary to move the processor heat sink from side to side to detach it from the system board.

  • Page 109: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Next Generation Intel® Core™ processors, (support Intel Turbo Boost Technology) (includes replacement thermal material): i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 680646-001 i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 681283-001...
  • Page 110 Lift the processor (2) straight up and remove it. NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket. Reverse this procedure to install the processor. 102 Chapter 4 Removal and replacement procedures...

  • Page 111: Fan/Heat Sink

    Fan/Heat sink ▲ Remove the 4 screws securing the fan/heat sink (1), and then remove the fan/heat sink (2). NOTE: Make sure the fan cable is disconnected from the system board. NOTE: This diagram shows a view of of the processor (1) the paste (2), the board components (3), and the pads (4).

  • Page 112: Graphics Board

    Graphics board NOTE: The graphics board spare part kit includes replacement thermal material. Description Spare part number AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support) 689279-001 NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory 689282-001 NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory 689281-001...

  • Page 113: Fan

    Lift the right edge of the graphics board until it rests at an angle and remove (2). Reverse this procedure to install the graphics board. Description Spare part number 688762-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 114 Remove the fan (2). Reverse this procedure to install the fan into the fan/graphics board heat sink assembly. 106 Chapter 4 Removal and replacement procedures...

  • Page 115: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 116 To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 117: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 118: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your Web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 119: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 120: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 41.70 cm 16.40 in Depth 27.20 cm 10.70 in Height (front to back) 3.70 cm to 4.30 cm 1.47 in to 1.68 in Weight 3.60 kg 7.96 lbs Input power Operating voltage 19.5 V dc @ 4.74 A – 120 W Operating current 4.74 A Temperature...

  • Page 121: 43.9 Cm (17.3 In) Wva Display Specifications

    43.9 cm (17.3 in) WVA display specifications Metric U.S. Dimensions Width 24.4 cm 9.65 in Depth 38.1 cm 15.0 in Diagonal 43.9 cm 17.3 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 180 nits (typical) Backlight Character display 80 ×...

  • Page 122: Blu-Ray R/Re Dvd±Rw Supermulti Double-Layer Drive Specifications

    Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R- DVD-RAM (Ver.2), DVD+R, DVD-R, DL, BD-RE, BD-RE-DL, DVD-ROM, CD-R, and CD-ROM DVD+R, DVD+R-DL, DVD+RW, DVD- R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R,...

  • Page 123: Dvd±Rw Supermulti Double-Layer Drive Specifications

    Applicable disc Read: Write: 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec 1X BD-ROM 4,500 KB/sec 1X BD-R read 4,500 KB/sec 1X BD-RE read...

  • Page 124: Dvd-Rom Drive Specifications

    Applicable disc Read: Write: 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD (Photo cD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R,...

  • Page 125: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 126: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.

  • Page 127: Performing A System Recovery

    NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).

  • Page 128: Using F11 Recovery Tools

    You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the HP Recovery partition are not listed. For additional information, see the Using a Windows 7 operating system DVD (purchased separately) section.

  • Page 129: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 130: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 131 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 132: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 124 Chapter 9 Recycling...

  • Page 133: Index

    Index Symbols/Numerics Bluetooth module computer specifications 112 1394 port, identifying 13 removal 50 connector, power 15 spare part number 30, 50 connector, service Bluetooth module cable considerations 37 AC adapter, spare part numbers removal 92 CRT board 28, 34, 35 Bluetooth module compartment spare part number 25, 33 accessory battery connector,...
  • Page 134 spare part number 23, 27, 34, removal 62 graphics board spare part numbers 19, 31, specifications 116 removal 104 32, 33, 62 DVD±RW and CD-RW SuperMulti spare part numbers 21, 34, keypad, integrated numeric 10 Double-Layer combo Drive keys precautions 37 graphics, product description 1 esc 10 specifications 115...
  • Page 135 model name 1 eSATA 13 ports 4 modem module eSATA/USB 2.0 combo 13 power requirements 4 product description 3 external monitor 12 processors 1 removal 87 product description 4 product name 1 spare part number 21, 29, 87 USB 2.0 12, 13 security 5 modem module cable USB charging 12...
  • Page 136 security cable 13 TouchPad on/off light, identifying WWAN antenna and cables spare part number 25 Smart Card transporting guidelines 39 WWAN antennas, identifying 14 spare part number 33 WWAN module Smart Card cover removal 53 upgrade bay spare part number 30 spare part numbers 22, 29, identifying 12 Smart Card reader...

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