Guarantee; Local Customer Support And Service - Accu-Chek Active User Manual

9.3 Guarantee

The statutory guarantee provisions governing the sale of consumer
goods in the country of purchase shall prevail.
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9.4 Local customer support and service

Customer support and service
Customer support:
If you have any questions on how to use your monitor, if any of the
results you obtain seem implausible, or if you suspect the monitor
has a fault, please contact your customer support centre. See the
next Chapter for addresses.
Service:
Please note that any repair, adjustment, or other change of the
monitor must only be performed properly by persons who have been
authorised by Roche Diagnostics. If you suspect that the monitor
has a fault, please start by contacting your Roche Diagnostics
customer support centre. Our staff will attempt to identify and solve
your problem over the phone. Some problems, however, cannot be
solved over the phone, in which case you will be asked to send your
Accu-Chek Active monitor together with the test strips you used
and (if applicable) the completed warranty card to your local Roche
Diagnostics represen tative.
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