HP 6000 Service Manual page 71

Symptom Call Center:
Suggestions
Audio
No sound is Increase sound volume
audible. (Fn+UP and software
controls).
Check settings in BIOS
Setup.
Check whether sound is
enabled (audio-off button and
software controls).
Check for sound resource
conflicts in Device Manager.
Sound does not Check settings in BIOS
record. Setup.
Check software controls.
Test audio with e-Diagtools
diagnostics.
Serial/Parallel/USB
General problems. Check connections.
Check settings in BIOS
Setup.
Check settings in Control
Panel.
Test ports with e-Diagtools
diagnostics.
For USB: check for latest
versions of drivers.
Modem
General problems. In Control Panel, open
Modems (Windows 95 or 98)
or Phone And Modem
Options (Windows 2000).
Make sure the parity, speed,
word length, and stop bits
match on sending and
receiving modems.
Open the hardware Device
Manager. If the modem is
disabled, try to enable it. If it
has a conflict, try disabling
another device.
Use an analog telephone line
(2, 3, or 4 wires), not a PBX
or digital line. In a hotel, ask
for a data line.
Try disabling error correction
and data compression.
HP Omnibook 6000/6100
Repair Center: Repair Center:
Likely Causes Comments
Top case. Check operation using
headphones or external
Volume PCA
speakers (volume PCA).
Motherboard.
Display interface Check operation using
PCA. external microphone (volume
PCA).
Volume PCA.
Motherboard.
Motherboard. Use loop-back connector
when testing serial or parallel
port—see page 3-19.
Mini-PCI card #1
(OB 6000).
Mini-PCI card #2
(OB 6100)
Mini-PCI panel.
Motherboard.
Troubleshooting and Diagnostics 3-11