HP 6000 Service Manual page 70

Symptom Call Center:
Suggestions
Floppy drive
General problems. Make sure floppy drive
module is installed or
connected correctly.
Try using alternate
connection (with or without
floppy cable).
Check settings in BIOS
Setup.
Floppy drive does 3-mode drive is not
not work as 3-mode supported when the drive is
drive. connected to a dock.
Keyboard
Some or all keys do Check settings in BIOS
not work properly. Setup.
PS/2 keyboard and Check devices separately.
mouse with Y-
adapter do not
work.
Pointing stick
General problems. Slide and hold the power
button four seconds to reset
the computer.
Check settings in Control
Panel. Make sure pointing
stick is enabled in Mouse
Properties.
Make sure the pointing stick
is enabled in BIOS Setup.
Special pointing In Mouse Properties, select
stick features not the Synaptics PS/2
working. TouchPad driver. (The driver
is installed from the directory
\hp\Drivers\Touchpad.)
Touch pad
General problems. Slide and hold the power
button four seconds to reset
the computer.
Check settings in Control
Panel. Make sure touch pad
is enabled in Mouse
Properties.
Make sure the touch pad is
enabled in BIOS Setup.
Check pointing stick settings
in Control Panel.
Special touch pad In Mouse Properties, select
features not the Synaptics PS/2
working. TouchPad driver. (The driver
is installed from the directory
\hp\Drivers\Touchpad.)
Click button does
not work.
3-10 Troubleshooting and Diagnostics
Repair Center: Repair Center:
Likely Causes Comments
Floppy drive module
or contacts.
External floppy drive
cable.
Motherboard.
External floppy drive
cable.
Floppy drive module.
Keyboard. Try reinserting the flex cable
in the connector on the
Power supply PCA.
power supply PCA.
Motherboard.
Y-adapter.
PS/2 device.
Motherboard.
Keyboard. Try reinserting the flex cable
in the connector on the
Power supply PCA.
power supply PCA or
Motherboard.
motherboard.
Keyboard assembly.
Power supply PCA.
Motherboard.
Top case.
Power supply PCA.
Motherboard.
Top case.
Motherboard.
Top case.
Motherboard.
HP Omnibook 6000/6100