HP 6000 Service Manual page 69

Symptom Call Center:
Suggestions
Punctured display.
Vertical crack near
center of display.
Scratched display
glass.
Local area of dark
or light discoloration
visible when display
is on.
Hard disk
Hard disk never Check the power source.
spins.
Remove and reinsert the
hard drive. Check the
connector.
Hard disk makes Back up the drive
clunking or immediately.
scratching noise.
Was the computer or drive
dropped?
Hard disk makes Back up the drive
buzzing or whining immediately.
noise.
Check for alternate noise
sources, such as a PCMCIA
drive or fan.
If a keystroke causes the
sound to change, it may be
from the power supply PCA.
Files are corrupted. Run the VirusScan program.
Check the disk surface by
running Scandisk (Windows
95/98) or by using the Tools
tab in the disk's Properties
sheet (Windows 2000).
Test the hard disk drive with
the e-Diagtools diagnostics.
Use the Recovery CD to
restore original factory
software.
Drive capacity is Check the disk surface by
less than normal. running Scandisk (Windows
95/98) or by using the Tools
tab in the disk's Properties
sheet (Windows 2000).
Check partitions using FDISK
(Windows 95/98) or Control
Panel, Administrative Tools,
Computer Management
under Storage (Windows
2000).
HP Omnibook 6000/6100
Repair Center: Repair Center:
Likely Causes Comments
Declared to be caused by
customer abuse.
Usually caused by Declared to be caused by
closing display with customer abuse.
pencil-sized object on
keyboard.
Declared to be caused by
customer abuse.
Caused by excessive Declared to be caused by
pressure applied to an customer abuse.
area on the screen.
Hard drive or If the drive case is damaged,
connector. the drive may not operate
properly.
Motherboard.
Hard drive. Check the computer and
drive for evidence of
customer abuse.
Depends on the
source of the noise.
Use the suggestions shown
at left.
Hard drive. Use the suggestions shown
at left.
Recreate the Hibernate
partition, then partition and
format the disk.
Troubleshooting and Diagnostics 3-9