HP Pavilion dm3 Entertainment Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. PAVILION DM3
  6. Maintenance and service manual
HP Pavilion dm3 Entertainment Maintenance And Service Manual

HP Pavilion dm3 Entertainment Maintenance And Service Manual

Hp pavilion dm3 entertainment pc
Hide thumbs Also See for Pavilion dm3 Entertainment:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
HP Pavilion dm3 Entertainment PC
Maintenance and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for HP Pavilion dm3 Entertainment

Summary of Contents for HP Pavilion dm3 Entertainment

  • Page 1 HP Pavilion dm3 Entertainment PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................5 Top components ........................5 Display components ....................5 Keys ........................6 Lights ........................7 TouchPad components ....................8 Front components ........................9 Left-side components ......................... 9 Right-side components ......................
  • Page 6 Packaging and transporting guidelines ........31 Workstation guidelines .............. 31 Equipment guidelines ..............32 Component replacement procedures ..................33 Serial number label ....................33 Computer feet ......................35 Battery ........................36 SIM ........................37 Hard drive ......................38 WWAN module ..................... 41 WLAN module ......................
  • Page 7 6 Specifications ........................83 Computer specifications ......................83 13.3-inch display specifications ....................84 Hard drive specifications ......................85 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ........... 86 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ......... 87 7 Backup and recovery ...................... 88 Creating recovery discs ......................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion dm3 Entertainment PC Processors AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache) AMD Athlon™ II Neo Dual-Core Processor K325 (1.3GHz, 2M L2 cache) AMD Turion™ II Neo Dual-Core Mobile Processor K625 (1.5GHz, 2M L2 cache)
  • Page 10 Description Hard drives Supports 9.5-mm, 6.35-cm (2.5-inch) hard drives ● Serial ATA (SATA) ● ● HP ProtectSmart Hard Drive Protection Customer-accessible 640-GB, 5400-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 160-GB, 7200-rpm Support for 128-GB SSD in single HDD configurations Optical drives Supports only external optical drives 12.7-mm tray load...
  • Page 11 Category Description External media card Digital Media Slot, supporting the following optional digital card formats: MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Memory Stick (MS) ● Memory Stick Pro (MSP) ●...
  • Page 12 Category Description Windows 7 Premium (64-bit) ● Windows 7 Professional (32-bit) ● ● Windows 7 Professional (64-bit) Microsoft® Office preinstalled on: Windows 7 Home Basic (32-bit and 64-bit) ● Windows 7 Home Premium (32-bit and 64-bit) ● Windows 7 Professional (32-bit and 64-bit) ●...

  • Page 13: External Component Identification

    External component identification Top components Display components Item Component Function Internal microphones (2) Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. Top components...

  • Page 14: Keys

    Keys Item Component Function Displays system information when pressed in combination with the key. Action keys Execute frequently used system functions. num lk Enables/disables the embedded numeric keypad when pressed in combination with the key. Embedded numeric keypad keys When the keypad has been enabled, the keys can be used like the keys on an external numeric keypad.

  • Page 15: Lights

    Lights Item Component Description Caps lock light On: Caps lock is on. Mute light On: Computer sound is off. Num lk light On: The embedded numeric keypad is enabled or num lock is on for an optional external numeric keypad. Top components...

  • Page 16: Touchpad Components

    TouchPad components Item Component Function TouchPad light White: TouchPad is enabled. ● Amber: TouchPad is disabled. ● TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. TouchPad off indicator To turn the TouchPad zone on and off, quickly double- tap the TouchPad off indicator.

  • Page 17: Front Components

    Drive light White: The hard drive is being accessed. ● ● Blinking: The hard drive or an optional external optical drive is being accessed. Amber: HP ProtectSmart has temporarily parked ● the drive. Left-side components Item Component Function Power connector Connects an AC adapter.

  • Page 18: Right-Side Components

    Item Component Function HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. USB ports (2) Connect optional USB devices. NOTE: Select models can be configured with an optional external USB optical disc drive. For more information, refer to the printed Quick Setup poster.
  • Page 19 Item Component Function Power switch When the computer is off, slide the power switch ● to turn on the computer. When the computer is on, briefly slide the power ● switch to exit Sleep. When the computer is in the Sleep state, briefly ●...

  • Page 20: Bottom Components

    Bottom components Item Component Function Subscriber identity module (SIM) slot (select models Located inside the battery bay. only) Battery bay Holds the battery and contains the SIM slot. NOTE: The battery is preinstalled in the battery bay at the factory. Battery release latch Releases the battery from the battery bay.
  • Page 21 Item Component Function Memory module compartment Contains the memory module slot (2 slots on select models) and a wireless LAN module. NOTE: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 22: Wireless Antennas

    Wireless antennas NOTE: Your computer may look slightly different from the illustration in this section Item Component Function WWAN antennas (2)*(select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN).

  • Page 23: Additional Hardware Components

    Additional hardware components Item Component Function Power cord* Connects the AC adapter. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by region or country. Additional hardware components...

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Serial number label When ordering parts or requesting information, provide the computer serial number and model description provided on the serial number label. (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
  • Page 25 Serial number label...

  • Page 26: Computer Major Components

    Computer major components Item Description Spare part number Display assembly 33.8-cm (13.3-in) HD Brightview (1366x768) IMR/MA 600823-001 33.8-cm (13.3-in) HD Brightview (1366x768) IMR/MA WWAN 618438-001 Chapter 3 Illustrated parts catalog...
  • Page 27 Item Description Spare part number Display assembly internal components (not illustrated): Display bezel 600824-001 Display hinges 589629-001 33.8-cm (13.3-in) HD LED Brightview 5.2mm 588160-001 33.8-cm 913.3-in) HD LED Brightview WWAN 618439-001 Keyboard (includes keyboard cable) For use in the United States 605630-001 For use in the United Kingdom 605630-031...
  • Page 28 Item Description Spare part number 581186-001 Discrete 581187-001 USB/Power switch board (with cable) 611212-001 Power and RJ-45 connector and cable 611214-001 (10) System board (includes embedded processor and replacement thermal) AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache) UMA 600818-001 AMD Athlon™...

  • Page 29: Plastics Kit

    Plastics kit Item Description Spare part number Plastics Kit 605181-001 Hard drive bay access cover Memory module compartment cover (includes 2 captive screws, secured with C-clips) Plastics kit...

  • Page 30: Cable Kit

    Cable kit Item Description Spare part number Cable kit 611214-001 Power DC cable RJ-45 cable Lid sensor cable LED board with cable Chapter 3 Illustrated parts catalog...

  • Page 31: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive (includes hard drive bracket and Mylar cover) 320GB 7200RPM 600827-001 500GB 7200RPM 600828-001 640G 5400RPM 605631-001 250GB, 7200RPM 580680-001 160GB,INTERNAL, 7200RPM 581181-001 SSD 128GB 600829-001 Mass storage devices...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapter 609936-001 Power cords: For use in Australia 490371-011 For use in Brazil 490371-201 For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa 490371-021 For use in India 490371-D61 For use in Italy 490371-061...

  • Page 33: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa (excluding South Africa) 490371-031 Power cord for use in the United Kingdom and Singapore 490371-061 Power cord for use in Italy 490371-081...
  • Page 34 Spare part Description number 598859-001 2048-MB memory module (PC3, 1066-MHz) 599092-001 1024-MB memory module (PC3, 1066-MHz) 600370-002 WLAN b/g/n + Bluetooth HMC Combo Matador 600818-001 System board equipped with UMA graphics subsystem and AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache);...
  • Page 35 Spare part Description number 605630-221 Keyboard for use in the Czech Republic (includes cable and 2 retention clips) 605630-251 Keyboard for use in Russia (includes cable and 2 retention clips) 605630-281 Keyboard for use in Thailand (includes cable and 2 retention clips) 605630-291 Keyboard for use in Japan (includes cable and 2 retention clips) 605630-A41...

  • Page 36: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver ● Service considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 56 screws, in 6 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
  • Page 42 Chapter 4 Removal and replacement procedures...

  • Page 43: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 580697-001. There are 4 rubber feet that attach to the base enclosure in the locations shown in the following illustration. Component replacement procedures...

  • Page 44: Battery

    Battery Description Spare part number Battery 6-cell, 2.58-Ah (57-Wh) polymer battery 577093-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 45: Sim

    NOTE: The SIM is provided by the end user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 46: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket, hard drive connector, and Mylar cover. Description Spare part number 250GB,7200RPM 580680-001 320GB,7200RPM 600827-001 500GB,7200RPM 600828-001 640GB,5400RPM 605631-001 160GB,INTERNAL, 7200RPM 581181-001 128GB, SSD 600829-001 Hard Drive Hardware Kit (includes hard drive bracket and hard drive screws) 611218-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 47 Lift the right side (2) of the hard drive cover to detach it from the computer. Remove the two Phillips PM2.0x4.0 screws that secure the hard drive to the computer. Lift up the hard drive tab from the tucked-in position. Pull the tabs to the left to disconnect the hard drive.
  • Page 48 Grasp both tabs and lift straight up to remove it. Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 49: Wwan Module

    WWAN module Description Spare part number UNDP HSPA EVDO Birlion MINICARD WWAN module 531993-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 Remove the two Phillips PM2.5x3.0 screws that secure the WWAN module to the computer. (The WWAN module tilts up.) Remove the WWAN module (3) by pulling it away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion of the WWAN module into the WWAN module slot.

  • Page 51: Wlan Module

    WLAN module Description Spare part number WLAN 802.11b/g/n HLFre Medoc MOW 580101-001 WLAN 802.11b/g/n HLFre Medoc ROW 580101-002 WLAN 802.11 b/g/n Shiraz HMC 593836-001 WLAN b/g/n + Bluetooth HMC Combo Matador 600370-001 WLAN b/g/n (1x1) + Bluetooth HMC Combo Rashi 602992-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 52 Lift the left side of the cover (3) to detach it from the computer. NOTE: The memory/wireless module compartment cover is included in the Plastics Kit, spare part number 605181-001. Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The black WLAN antenna cable is connected to the WLAN module “Main”...
  • Page 53 Remove the WLAN module by pulling it away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the WLAN module slot. Reverse this procedure to install a WLAN module. Component replacement procedures...

  • Page 54: Memory Module

    Memory module Description Spare part number 1-GB 800-MHz DDR2 598856-001 2-GB 800-MHz DDR2 598859-001 4-GB 800-MHz DDR2 599092-001 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 Grasp the edge of the memory module (2), and then pull it out of the memory module slot. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 56: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and 2-sided tape) 611221-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 58: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a cable and 2 retention clips. Country or region Spare part number Country or region Spare part number For use in the United States 605630-001 For use in the United Kingdom 605630-031 For use in Germany 605630-041 For use in France...
  • Page 59 Turn the computer right-side, up and open the display panel to a 90-degree angle. Then position the computer so that the display is its base and the keyboard is in the upright position. On the bottom of the computer, press in on the keyboard release tabs. Return the computer to its upright position.
  • Page 60 Slide the keyboard back until it rests on the switch cover and display. Carefully release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. CAUTION: Take care when releasing the ZIF connector.

  • Page 61: Top Cover

    Top cover NOTE: The top cover spare part kit includes a palm rest, TouchPad and cable, and TouchPad button board and cable. Description Spare part number Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, and top 600830-001 cover bumper pads) Before removing the top cover, follow these steps:...
  • Page 62 Turn the computer right-side up, and disconnect the following cables: Top cover cable (1) from the board TouchPad cable (2) from the board Bluetooth module cable (3) from the board Chapter 4 Removal and replacement procedures...
  • Page 63 Remove the six Phillips PM2.5x6.0 screws from the sheet metal. Lift up on the front edge (1) of the top cover. Pull up on the back edge (2) of the top cover to remove from the unit. Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 64: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 580702-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: Shut down the computer.

  • Page 65: Display Assembly

    Display assembly Description Spare part number 33.8-cm (13.3-in) HD Brightview IMR/MA 600823-001 33.8-cm (13.3-in) HD Brightview IMR/MA WWAN 618438-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Disconnect and remove the camera cable (5) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the display hinge cover (2). Release the hinges by removing the six Phillips PM2.5x5.0 screws 1 that secure it to the base enclosure.
  • Page 67 If it is necessary to replace the display bezel or any of the display assembly internal components: Remove the two rubber screw covers (1) and the two Phillips 2.0×5.0 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top (1), the left and right sides (2), and the bottom (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 68 Remove the panel (2) from the enclosure. If it is necessary to replace the display hinges, remove the six Phillips 2.5x3.0 screws (1), and then slide the hinges (2) outward from the panel. If it is necessary to replace the display panel cable: Turn the display panel upside down, with the bottom edge toward you.
  • Page 69 Disconnect the display panel cable (2) from the connector on the back of the display panel. The display panel cable is available using the spare part number 611216-001. Reverse the procedure to replace the display cable. If it is necessary to replace the webcam, which is spared as 611217-001 and includes the cable: Place the panel enclosure flat on the table with the webcam furthest away from you.
  • Page 70 Lift up on the hinge covers (3). Remove the WLAN (1) and the WWAN (2) antennas from the enclosure. Reverse this procedure to install the wireless antennas. Chapter 4 Removal and replacement procedures...

  • Page 71: Speakers

    Speakers Description Spare part number Speakers (include cables) 611220-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Front Led Board

    Front LED board Description Spare part number Front LED board with cable (part of cables kit) 611214-001 Before removing the fron LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 73: Usb/Power Switch Board

    USB/power switch board Description Spare part number USB/power switch board (includes cable) 611212-001 Before removing the USB/power switch board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Reverse this procedure to install the USB/power switch board. NOTE: When replacing the USB board, make sure that the wireless and power actuators on the board, line up with the wireless and power switches on the base enclosure. Chapter 4 Removal and replacement procedures...

  • Page 75: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache), UMA 600818-001 AMD Athlon™ II Neo Dual-Core Processor K325 (1.3GHz, 2M L2 cache), UMA 600819-001 AMD Turion™...
  • Page 76 Remove the system board: Disconnect the RJ-45 connector (1) from the enclosure. Disconnect the power connector (2) from the enclosure. Remove the five Phillips PM2.5×4.0 screws (1) that secure the system board to the base enclosure. Chapter 4 Removal and replacement procedures...
  • Page 77 Lift up (1) on the right side of the system board, and then pull it to the right (2) to remove the system board from the base enclosure. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 78: Power And Rj-45 Cable

    Power and RJ-45 cable NOTE: The power and RJ-45 cables are included in the Cable Kit, spare part number 611214-001. Before removing the power and RJ-45 cables, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: Fan

    Description Spare part number 611219-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 80 Remove the fan (3). Reverse this procedure to install the fan. Chapter 4 Removal and replacement procedures...

  • Page 81: Heat Sink

    Heat sink NOTE: The processor is soldered onto the system board. Thermal grease has been applied between the heat sink and the processor, chipset, and graphics chipset. Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory 581187-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory 581186-001...
  • Page 82 Remove the heat sink (3). Reverse this procedure to install the heat sink. Chapter 4 Removal and replacement procedures...

  • Page 83: Setup Utility (Bios)

    Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 84: Using Setup Utility

    Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer.

  • Page 85: Display System Information

    Display system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”...

  • Page 86: Exiting Setup Utility

    Exiting Setup Utility You can exit Setup Utility with or without saving changes. To exit Setup Utility and save your changes from the current session: ● If the Setup Utility menus are not visible, press to return to the menu display. Then use the arrow keys to select Exit >...

  • Page 87: System Configuration Menu

    System Configuration menu Select To do this Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. Processor C6 State (select models only) Enable/disable the processor C6 sleep state.

  • Page 88: Diagnostics Menu

    Diagnostics menu Select To do this Primary Hard Disk Self Test Run a comprehensive self-test on the hard drive. NOTE: On models with two hard drives, this menu option is called the Primary Hard Disk Self Test. Secondary Hard Disk Self Test (on select models only) Run a comprehensive self-test on the system memory.

  • Page 89: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 90 To download a BIOS update: Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download.

  • Page 91: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 2340 cm 9.06 in 32.6 cm Width 12.83 in Height (front to back) 2.29 to 2.99 mm 0.90 to 1.18 in Weight 1.9 kg 4.19 lbs Input power Operating voltage 16.5 V dc @ 3.5 A - 65 W Operating current 3.5 A or 4.74 A Temperature...

  • Page 92: 13.3-Inch Display Specifications

    13.3-inch display specifications Metric U.S. Dimensions Height 17.8 cm 7.0 in Width 28.4 cm 11.2 in Diagonal 33.6 cm 13.3 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.279 × 0.279 mm Format 1366 ×...

  • Page 93: Hard Drive Specifications

    Hard drive specifications 640-GB* 500-GB* 320-GB* 250-GB* 160-GB* 128-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm 70 mm Weight 105 g 101 g 101 g 101 g 101 g...

  • Page 94: Blu-Ray Rom Dvd±Rw Supermulti Double-Layer Drive Specifications

    Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write BD-ROM, BD-ROM-DL, BD-R, BD- DVD-RAM (Ver.2), DVD+R, DVD- R-DL, BD-RE, BD-RE-DL, DVD- R, CD-R, and CD-ROM ROM, DVD+R, DVD+R-DL, DVD +RW, DVD-R, DVD-R-DL, DVD- RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra,...

  • Page 95: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read Write CD-DA, CD+(E)G, CD-MIDI, CD- CD-R and CD-RW DVD+R, DVD TEXT, CDROM, CD-ROM XA, +RW, DVD-R, DVD-RW, DVD- MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD- EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10,...

  • Page 96: Backup And Recovery

    Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 97: Creating Recovery Discs

    Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 98: Backing Up Your Information

    Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: At regularly scheduled times ●...

  • Page 99: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 100: Restore To A Previous Date And Time

    NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 101: Recovering From The Dedicated Recovery Partition (Select Models Only)

    Recovering from the dedicated recovery partition (select models only) NOTE: Computers with an SSD may not have a recovery partition. If the computer does not have a recovery partition, you will not be able to recover using this procedure. Use the discs you created to recover your operating system and software.

  • Page 102: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Chapter 8 Connector pin assignments...

  • Page 103: External Monitor

    External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor...

  • Page 104: Hdmi

    HDMI Signal Signal TMDS data 2+ TMDS clock shield TMDS data 2 shield TMDS clock- TMDS data 2- TMDS data 1+ No connect TMDS data 1 shield DDC clock TMDS data 1- DDC data TMDS data 0+ Ground TMDS data 0 shield +5V power TMDS data 0- Hot plug detect...

  • Page 105: Network)

    RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Universal Serial Bus Signal +5 VDC Data Data + Ground RJ-45 (network)

  • Page 106: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 107: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzlerland Taiwan...

  • Page 108: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 109 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 110 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 111 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 112 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Chapter 10 Recycling...
  • Page 113 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 114: Index

    Index display assembly AC adapter light 9 Cable kit removal 57 AC adapter, spare part contents 22 spare part numbers 24, 27 spare part number 22 numbers 18, 25, 26, 27, 57 action keys 6 cables, service considerations 29 specifications 84 additional hardware 15 caps lock light 7 display components 5...
  • Page 115 Windows applications 6 graphics, product description 1 Windows logo 6 packing guidelines 31 grounding equipment and passwords 78 methods 32 plastic parts 28 LED board with cable Plastics Kit illustrated 22 contents 21 hard drive left-side components 9 spare part number 21, 26 precautions 29 lid sensor cable pointing devices, product...
  • Page 116 WWAN module removal/replacement spare part numbers 26 removal 41 preliminaries 28 static-shielding materials 32 spare part number 20, 25, 41 procedures 33 system board right-side components 10 removal 67 RJ-45 (network) jack 9 spare part numbers 26, 67 RJ-45 cable System Configuration menu 79 illustrated 22 system information 78...

Table of Contents