Page 1 HP 14 Notebook PC HP 14 TouchSmart Notebook PC Compaq 14 Notebook PC Compaq 14 TouchSmart Notebook PC HP 240 G2 Notebook PC HP 245 G2 Notebook PC Maintenance and Service Guide...
Page 2 The information contained herein is subject to drive to install the Windows 7 software and change without notice. The only warranties for take full advantage of Windows 7 functionality. HP products and services are set forth in the http://windows.microsoft.com/en-us/ express warranty statements accompanying windows7/get-know-windows-7 for details.
Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 4 Safety warning notice...
Page 5: Table Of Contents
Intel Bay Trail chipset models ..........................4 AMD models ................................7 2 External component identification ....................... 11 Right side ................................11 Left side ................................12 Front ..................................13 Display ................................. 14 Top ..................................15 TouchPad ............................15 Lights ..............................16 Button ..............................17 Keys ..............................18 Bottom .................................
Page 6 RTC battery ............................90 Hard drive connector ......................... 91 Weight ............................... 92 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 ..........93 Starting Setup Utility (BIOS) ..........................93 Updating the BIOS ..............................93 Determining the BIOS version ......................93 Downloading a BIOS update ......................
Page 7 Restore and recovery ............................108 Recovering using HP Recovery Manager ..................109 What you need to know ....................109 Using the HP Recovery partition (select models only) ..........109 Using HP Recovery media to recover ................110 Changing the computer boot order ................110 Removing the HP Recovery partition .....................
Page 8 Restoring specific files ........................114 Restoring specific files using Windows Backup and Restore ........114 Recovering the original system using HP Recovery Manager ............114 What you need to know ....................114 Recovering using HP Recovery partition (select models only) ........115 Recovering using the recovery media ................
Page 9: Product Description
Product description Intel HM76 Express Chipset models Category Description Non-touch ; Non-touch; Touch; Touch; discrete discrete Product name HP 14 Notebook PC √ √ √ √ HP 14 TouchSmart Notebook PC √ √ √ √ Compaq 14 Notebook PC √...
Page 10 HD audio √ √ √ √ Dual speakers √ √ √ √ HP TrueVision HD webcam (fixed, no tilt with activity LED, √ √ √ √ 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √...
Page 11 Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter ● QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter External HP Multi-Format Digital Media Reader √ √ √ √ media card Support SD/SDHC/SDXC...
Page 12: Intel Bay Trail Chipset Models
Intel Celeron N2810 processor (2.0-GHz, 1-MB cache, 7.5 W) √ √ Chipset Bay Trail √ √ Graphics UMA graphics: √ √ Intel HD graphics Panel 35.6-cm (14.0-in), high-definition (HD), light-emitting diode (LED), SVA √ √ BrightView (1366×768) display; typical brightness: 200 nits Chapter 1 Product description...
Page 13 √ √ HD audio √ √ Dual speakers √ √ HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by √ √ 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √ Intel Bay Trail chipset models...
Page 14 Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter ● QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter External media HP Multi-Format Digital Media Reader √ √ card Support SD/SDHC/SDXC Push-Push Insertion/Removal...
Page 15: Amd Models
Non-touch; Non-touch; Touch; Touch; discrete discrete Product name HP 14 Notebook PC √ √ √ √ HP 14 TouchSmart Notebook PC √ √ √ √ Compaq 14 Notebook PC √ √ √ √ Compaq 14 TouchSmart Notebook PC √ √...
Page 16 AMD Radeon HD 8280 Graphics (E2-3800) √ √ AMD Radeon HD 8210 Graphics (E1-2100) √ √ Panel 35.6-cm (14.0-in), high-definition (HD), light-emitting diode √ √ √ √ (LED), SVA BrightView (1366×768) display; typical brightness: 200 nits Touchscreen, 35.6-cm (14.0-in), high-definition (HD), light- √...
Page 17 HD audio √ √ √ √ Dual speakers √ √ √ √ HP TrueVision HD webcam (fixed, no tilt with activity LED, √ √ √ √ 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √...
Page 18 Category Description Non-touch; Non-touch; Touch; Touch; discrete discrete Power 65-W Smart AC adapter; for use in all countries except China and √ √ requirements India) 65-W EM Smart AC adapter; for use in China and India only) √ √ √ √...
Page 19: External Component Identification
External component identification Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Page 20: Left Side
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 External component identification...
Page 21: Front
Component Description NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information.
Page 22: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 External component identification...
Page 23: Top
TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
Page 24: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth®...
Page 25: Button
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Page 26: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the spacebaror the key. Windows key Windows 8: Returns you to the Start screen from an open app or the Windows desktop.
Page 27: Bottom
Bottom Component Description Battery lock and unlock latch Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Page 28 Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.
Page 29: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
Page 30 Component Serial number Product number Warranty period Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...
Page 31: Illustrated Parts Catalog
Illustrated parts catalog Computer major components Computer major components...
Page 32 Item Component Spare part number Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page For use in HP 14 models: ● Black 747246-001 ● White 747247-001 ● 747248-001 ●...
Page 33 Item Component Spare part number ● For use in Latin America 747285-161 For use in gray HP 14 or Compaq 14 models: ● For use in the United States 749781-001 ● For use in Latin America 749781-161 For use in gray HP 14 models: ●...
Page 34 Item Component Spare part number ● UMA graphics, Intel HM86 chipset, Windows 8 Professional 747260-601 ● Discrete graphics, Intel HM86 chipset, without Windows 8 747261-001 ● Discrete graphics, Intel HM86 chipset, Windows 8 Standard 747261-501 ● Discrete graphics, Intel HM86 chipset, Windows 8 Professional 747261-601 ●...
Page 35 1-GB, 5400-rpm, 2.5-in 676521-005 750-GB, 5400-rpm, 2.5-in 634250-005 500-GB, 5400-rpm, 7.0-mm (for use only in HP 14 and Compaq 14 models) 683802-005 500-GB, 5400-rpm, 2.5-in (for use only in HP 240 models) 669299-005 320-GB, 5400-rpm, 2.5-in (for use only in HP 240 models)
Page 36: Display Assembly Subcomponents
747255-001 NOTE: Included in the Plastics Kit. Display assembly subcomponents Item Component Spare part number Display bezel (includes Mylar screw covers): For use with HP 14 models 747237-001 For use with Compaq 14 models 747238-001 Chapter 3 Illustrated parts catalog...
Page 37: Mass Storage Devices
1-GB, 5400-rpm, 2.5-in 676521-005 750-GB, 5400-rpm, 2.5-in 634250-005 500-GB, 5400-rpm, 7.0-mm (for use only in HP 14 and Compaq 14 models) 683802-005 500-GB, 5400-rpm, 2.5-in (for use only in HP 240 models) 669299-005 320-GB, 5400-rpm, 2.5-in (for use only in HP 240 models)
Page 38: Plastics Kit
Optical drive cover (for use in models without an optical drive) Rubber Kit Component Spare part number Rubber Kit for use in HP 14 and Compaq 14 models 747256-001 Rubber Kit for use in HP 240 models 749021-001 Rubber Kit for use in HP 245 models...
Page 39: Cable Kit
Cable Kit Item Component Spare part number Cable Kit, includes: 750337-001 Power button board cable Card reader cable USB cable Power connector cable Optical drive cable Cable Kit...
Page 40: Miscellaneous Parts
HP Smart AC adapter: For use with computer models equipped with discrete graphics: ● 90-W PFC HP Smart AC adapter (for use in all countries except China and India) 710413-001 ● 90-W PFC EM HP Smart AC adapter (for use in China and India only)
Page 41: Sequential Part Number Listing
Intel Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 683802-005 500-GB, 5400-rpm, 7.0-mm SATA hard drive (for use only in HP 14 and Compaq 14 models; does not include cable or bracket) 690020-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter...
Page 42 Optical drive connector 747245-001 Hinges (left and right) 747246-001 Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen, for use in for use in HP 14 black modelsBlack 747247-001 Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen, for use in HP 14 white models 747248-001 Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen, for use in HP branded red models...
Page 43 Plastics Kit (includes service door and optical drive cover (for use in models without an optical drive) 747256-001 Rubber Kit for use in HP 14 and Compaq 14 models 747257-001 Raw display panel for use in HP 14 and Compaq 14 models 747259-001 Speakers (includes left and right speakers and cable) 747260-001...
Page 44 System board for use only with computer models with Windows 8 Standard and equipped with an AMD E1-2100 processor and discrete graphics (includes replacement thermal materials) 747282-001 Top cover with keyboard for use in black HP 14 models in the United States 747282-161 Top cover with keyboard for use in black HP 14 models in Latin America...
Page 45 Display bezel for use with HP 240 and HP 245 models 749781-001 Top cover with keyboard for use in gray HP 14 or Compaq 14 models in the United States 749781-161 Top cover with keyboard for use in gray HP 14 or Compaq 14 models in Latin America...
Page 46 System board for use only with computer models with Windows 8 Standard and equipped with an AMD A6-5200 processor and UMA graphics (includes replacement thermal materials) 753184-001 Rubber Kit for use in HP 245 models Chapter 3 Illustrated parts catalog...
Page 47: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Page 48: Drive Handling
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 49: Packaging And Transporting Guidelines
700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box...
Page 50 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...
Page 51: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001 Before disassembling the computer, follow these steps: Shut down the computer.
Page 52: Display Subcomponents (Bezel, Webcam, Panel)
Description Spare part number Raw display panel for use in HP 14 and Compaq 14 models 747257-001 Raw display panel for use in HP 240 models and HP 245 models 749035-001...
Page 53 Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
Page 54 Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). To remove the display panel: Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel and hinges forward to gain access to the hinge screws (2).
Page 55 Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the hinges, and then rotate the display panel onto the keyboard (2). Component replacement procedures...
Page 56 On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
Page 57: Service Door
Service door NOTE: The service door is available in the Plastics Kit. Description Spare part number Plastics Kit 747255-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 58: Optical Drive
Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 747250-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 59 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
Page 60: Wlan Module
WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-001 Atheros AR9485 802.11b/g/n WiFi Adapter for use in Brazil 712639-201 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001...
Page 61 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Page 62: Memory Module
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 63: Top Cover/Keyboard
For use in the United States 747285-001 ● For use in Latin America 747285-161 Top cover with keyboard for use in gray HP 14 or Compaq 14 models: ● For use in the United States 749781-001 ● For use in Latin America...
Page 64 Description Spare part number Top cover with keyboard for use in black HP 240 and HP 245 models: ● For use in the United States 749036-001 ● For use in Thailand 749036-281 ● For use in Taiwan 749036-AB1 ● For use in South Korea...
Page 65 (2): Keyboard cable (3): Touchpad cable Remove the 14 Phillips PM2.5×6.0 screws that secure the top cover to the computer. Position the computer upright with the front toward you, and then open the computer. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure.
Page 66 Remove the top cover (2). Reverse this procedure to install the top cover/keyboard. Note the antenna routing path on the bottom of the computer when reassembling the computer. Chapter 4 Removal and replacement procedures...
Page 67: Power Button Board
Power button board Description Spare part number Power button board (includes cable) 747251-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 68 TouchPad button board Description Spare part number TouchPad button board (includes cable) 747253-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 69: Display Assembly
Description Spare part number Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen, for use in for use in HP 14 black models 747246-001 Black Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen, for use in HP 14 white models 747247-001 Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen, for use in HP branded red models...
Page 70 Remove the battery (see Battery on page 43). Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 52). Remove the following components: ● Service door (see Service door on page ● Top cover (see Top cover/keyboard on page To remove the display assembly: Disengage the adhesive and disconnect the display panel cable (1) from the system board.
Page 71 Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. The Mylar screw covers are included in the Rubber Kit, spare part number 747256-001 for HP 14 and Compaq 14 models, 749021-001 for HP 240 models, and 753184-001 for HP 245 models.
Page 72 Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image.
Page 73 Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) To remove the display panel: Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel (2) onto the computer. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image.
Page 74 On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Remove the panel from the display enclosure. To remove the display hinges: Chapter 4 Removal and replacement procedures...
Page 75 Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). To remove the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) built into the display enclosure. Remove the wireless antenna cables and transceivers (2).
Page 76 To remove the display/webcam cable, release the webcam connector (1), webcam cable (2), and display cable (3) from the routing path built into the display enclosure. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/ microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
Page 77: Usb Board
USB board Description Spare part number USB board (includes cable) 747252-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 78: Hard Drive
1-GB, 5400-rpm, 2.5-in 676521-005 750-GB, 5400-rpm, 2.5-in 634250-005 500-GB, 5400-rpm, 7.0-mm (for use only in HP 14 and Compaq 14 models) 683802-005 500-GB, 5400-rpm, 2.5-in (for use only in HP 240 models) 669299-005 320-GB, 5400-rpm, 2.5-in (for use only in HP 240 models)
Page 79 Disconnect the connector from the hard drive (4). To remove the hard drive bracket, remove the four Phillips PM2.5×3.0 screws (1) that secure the bracket to the hard drive. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...
Page 80: Optical Drive Connector
Optical drive connector Description Spare part number Optical drive connector 747244-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 81: System Board
System board NOTE: The system board spare part kit includes replacement thermal materials. NOTE: Intel models come with removable processors. AMD models come with processors soldered to the system board that cannot be removed or replaced. Description Spare part number System boards for use in models with Intel processors: ●...
Page 82 Description Spare part number ● Windows 8 Standard 747268-501 System board for use only with models with an AMD E1-2100 processor and UMA graphics: ● Without Windows 8 747269-001 ● Windows 8 Standard 747269-501 System board for use only in models with an AMD A4-5000 processor and discrete graphics: ●...
Page 83 Position the computer upright, and then disconnect the following cables from the system board: (2): Speaker cable (3): USB board cable (4): Optical drive connector cable Remove the seven Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the plastic tape from atop the fan (2).
Page 84 Lift the side opposite of the connectors of the system board (3), and then pull the system board away from the connectors to remove it (4). Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...
Page 85: Fan/Heat Sink Assembly
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Models with Intel processors: ● UMA graphics and Intel HM76 chipset 747241-001 ● UMA graphics and an Intel Bay Trail chipset 747243-001 ●...
Page 86 Disconnect the fan cable (1) from the system board. Remove the fan from the clip on the system board (2). Remove the fan (3). Intel processor and UMA graphics (not Bay Trail) Intel processor and discrete graphics (not Bay Trail) Chapter 4 Removal and replacement procedures...
Page 87 Remove the heat sink: Loosen the four Phillips screws that secure the heat sink to the system board (1). Remove the heat sink (2) from the system board. AMD processor and discrete graphics Component replacement procedures...
Page 88 AMD processor and UMA graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part kits. Intel Bay Trail processor and UMA graphics Chapter 4 Removal and replacement procedures...
Page 89 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Intel processor and discrete graphics (not Bay Trail) Component replacement procedures...
Page 90 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Intel processor and UMA graphics (not Bay Trail) ●...
Page 91 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with UMA graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Component replacement procedures...
Page 92: Processor
Reverse this procedure to reassemble and install the fan/heat sink assembly. Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials.
Page 93 Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...
Page 94: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 747116-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 95 Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Component replacement procedures...
Page 96: Card Reader Board
Card reader board Description Spare part number Card reader board (includes cable) 747254-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 97: Speakers
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 747259-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 98: Rtc Battery
RTC battery Description Spare part number RTC battery 747132-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 99: Hard Drive Connector
Hard drive connector Description Spare part number Hard drive connector 747240-001 Before removing the hard drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 100: Weight
Weight Before removing the weight, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Page 101: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Page 102: Downloading A Bios Update
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.
Page 103: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Page 104 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8...
Page 105: Using Setup Utility (Bios) And System Diagnostics In Windows 7
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Page 106: Downloading A Bios Update
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Page 107: Using System Diagnostics
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.
Page 108 100 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7...
Page 109: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux
Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
Page 110: Restoring Factory Settings In Computer Setup
Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Page 111: Downloading A Bios Update
Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
Page 112 ● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
Page 113: Specifications
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 14.0-inch display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in...
Page 114: Hard Drive Specifications
1.4 ms 1.5 ms 3 ms 3 ms Average (read/write) 10 ms 11 ms 13 ms 13 ms Maximum 12 ms 14 ms 24 ms 24 ms Logical blocks 1,938,921,461 1,465,149,168 1,048,576,000 625,142,448 Disk rotational speed 5400 rpm 5400 rpm...
Page 115: Backing Up, Restoring, And Recovering In Windows 8
Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Page 116: Restore And Recovery
The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
Page 117: Recovering Using Hp Recovery Manager
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 109.
Page 118: Using Hp Recovery Media To Recover
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Page 119: Backing Up, Restoring, And Recovering In Windows 7
(purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.
Page 120: Creating The Recovery Media
Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 114. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
Page 121: Tips For A Successful Backup
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.
Page 122: Restore And Recovery
Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.
Page 123: Recovering Using Hp Recovery Partition (Select Models Only)
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
Page 124 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. 116 Chapter 10 Backing up, restoring, and recovering in Windows 7...
Page 125: 11 Backup And Recovery In Suse Linux
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.
Page 126 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.
Page 127: 12 Power Cord Set Requirements
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Page 128: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
Page 129 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
Page 130 122 Chapter 12 Power cord set requirements...
Page 131: 13 Statement Of Volatility
The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
Page 132: Non-Volatile Memory Usage
Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
Page 133 Code is updated when the writing data to this accessible) mouse, & system BIOS is updated. memory and is available battery on the HP website. Writing management). data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial...
Page 134: Questions And Answers
Fingerprint Reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates.
Page 135 This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings.
Page 136 128 Chapter 13 Statement of Volatility...
Page 137: 14 Recycling
When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
Page 138 Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. 130 Chapter 14 Recycling...
Page 139 Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
Page 140 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel upright. Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. 132 Chapter 14 Recycling...
Page 141 Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel.
Page 142 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. 134 Chapter 14 Recycling...
Page 143: Index
24 guidelines boot order removing 44, 61 equipment 42 changing 115 spare part numbers 24, 34, 61 grounding 40 changing HP Recovery Manager display assembly subcomponents packaging 41 illustrated 28 transporting 41 bottom 22 removing 44, 61 workstation 41...
Page 144 46, 65, 66 RJ-45 (network) status 12 spare part number 35 spare part number 34 wireless 16 pointing device 3, 6, 9 HP PC Hardware Diagnostics (UEFI) ports downloading 95 mass storage devices external monitor 12 using 95 illustrated 29...
Page 145 USB 3.0 port, identifying 12 recovery 114, 117 connectors 39 USB board discs 107, 110 plastic parts 39 removing 69 HP Recovery Manager 109, 114 service door spare part number 25, 35 media 110 illustrated 30 USB cable options 108...
Page 146 29 removing 67, 68 spare part number 34 wireless certification label 22 wireless light 16 wireless, product description 2, 6, 9 WLAN antennas, identifying 14 WLAN device 22 WLAN label 22 WLAN module illustrated 27 removing 52 spare part number 33...

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