Troubleshooting Checks - Accu-Chek Compact Plus Owner's Booklet

Understanding Control Test Results (continued)
If a control test result is not within the acceptable range on your test drum container, here are some things
you can do to solve the problem:

Troubleshooting Checks

1.
Check the Use By dates on the test drum container
and control solution bottle.
2.
Make sure the caps were tight on the test drum
container and control solution bottle.
3.
Make sure the test drum has not been in the meter
more than 90 days.
4.
Make sure you followed all the testing steps.
5.
If none of the above apply...
Chapter 2: Control Testing
Action
Replace control solution or test drums that have expired, or
control solution you opened more than three months ago.
If either has been open for a while, replace the test drum or
control solution.
If the drum symbol (with or without the bottle symbol) is
flashing, the test drum has been in the meter more than 90
days or the drum door has been opened and closed so the
90-day timer is not valid. Replace the test drum.
Re-read Running a Control Test and test again or ask your
healthcare provider for help.
Repeat the control test with a new test strip. If the result
still is not within the acceptable range, contact the
ACCU-CHEK Customer Care Service Center at
1-800-858-8072.
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ACCU-CHEK Customer Care Service Center 1-800-858-8072