Troubleshooting; Getting Help - HP PERSONAL MEDIA DRIVE User Manual

Troubleshooting

Microsoft updates
Make sure you have the latest Microsoft operating
system service packs and other Windows updates
installed on your system before you try to troubleshoot
a drive problem. These service packs are issued to fix
bugs, add drivers, and enhance the security features
of your system. See http://support.microsoft.com for
details about how to install service packs and
Windows updates in your system. Contact Microsoft
Customer Service for information about obtaining
these system enhancements if you don't have Internet
access.
Drive does not appear on my PC
Try the following solutions in the order listed:
1 Check to see if the drive is on. The power LED on
the front of the drive and the light on the power
adapter should be lit.
2 Make sure the power adapter is securely plugged
into the drive and into a power outlet. If the drive is
plugged into a power strip, try plugging it directly
into the wall outlet.
3 Check that the USB cable is securely and properly
connected to the drive and the USB connector on
the PC.
4 While the PC is turned on, unplug the USB
cable. Wait 10 seconds and then reconnect
the USB cable.
5 See if the PC is recognizing the USB port you are
using by checking in the Device Manager window.
See the documentation that came with your PC for
more information.
I got a message that I have a
high-speed device connected to
a low-speed port (Windows XP)
This is normal. Windows XP displays a message that
you have connected your USB 2.0 drive to a USB 1.1
port. You will not have the high-speed capabilities that
you would have using a USB 2.0 port.
I'm having data transfer
performance problems with my
USB 2.0 adapter card
Your HP Personal Media Drive runs as fast as the host
adapter card allows (up to the maximum burst rate of
480 MB per second). If you are having performance
issues, make sure that the USB 2.0 card drivers are
the most current available and are installed properly.
Software does not work or has
stopped working
Reinstall the software. See "Installing Drivers and
Software from the Installation CD" on page 4.
Write Cache Enable Does Not Stay
Enabled
For protection of your data, Write Cache Enable is
turned off with the HP Personal Media Drive. For more
information, go to http://www.hp.com/support
Administrator privilege for installing
software
Depending on your operating system, you may need
to be logged on as the Administrator to install
software. See the Windows Help files or the
documentation that came with your PC.

Getting Help

For additional help with your drive, its installation,
and the software, contact one of the following:
Web support
•
For the latest updates and information about
your HP Personal Media Drive, you can go to the
HP Support Web site at:
http://www.hp.com/support
Other support
•
For technical support numbers and warranty
information, refer to the warranty and support
documentation that came with this drive.
•
Refer to the Help menu in the Sonic Backup MyPC
software program for more information about the
software.
HP Personal Media Drive User's Guide
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