Ricoh DDP70E-92 User Manual
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Ricoh DDP70E-92 User Manual

Ricoh DDP70E-92 User Manual

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User's Guide
© 2007 Ricoh Americas Corporation
5 Dedrick Place
West Caldwell, NJ 07006
August 2007
338550-003C

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Summary of Contents for Ricoh DDP70E-92

  • Page 1 User’s Guide © 2007 Ricoh Americas Corporation 5 Dedrick Place West Caldwell, NJ 07006 August 2007 338550-003C...
  • Page 2 © 2007 Ricoh Americas Corporation. All rights reserved. No part of this document may be reproduced without the expressed permission of Ricoh Americas Corporation. The material in this document is for informational purposes and is subject to change without notice. Ricoh Americas Corporation assumes no responsibility for errors or omissions in this document.
  • Page 3 Our company, as a partner in the Energy Star Program, considers that this product satisfies the appropriate standard covered in this program. NOTE The 70 and 92 PPM printers come with the power management mode enabled and will go into a “Sleep” mode after 7 minutes (70 PPM) or 15 minutes (92 PPM) if there is no printing or communications with the printer.
  • Page 4 Revisions Revision Page No. (Contents) Date Original Release - ECO-1772 February 2006 Page B-2: Corrected Controller processor speed to 800 MHz (Egret 3R); February 2007 Add rev history page, copyright page; Page 5-1, add "Network Problems" to bulleted list Page i, Updated Energy Star page to add Power March 2007 Management feature.

  • Page 5: Table Of Contents

    Table of Contents Introduction About This Manual............vi Audience .
  • Page 6 Loading Paper in Tray 2 or 3 ..........3-7 Loading Paper into the MBT .
  • Page 7 Paper ..............4-30 When Loading .
  • Page 8 Appendix B. Printer Specifications What This Appendix Contains ..........B-1 Specifications .

  • Page 9: Introduction

    Introduction About This Manual This manual provides easy access to the information you need to operate the 70 PPM or 92 PPM (Pages Per Minute) laser printer. NOTE This User’s Guide is intended to be viewed online. When viewing it online, use the bookmarks and page reference links for easy navigation throughout the document.

  • Page 10: Manual Conventions

    Manual Conventions The following conventions are used in this manual: Bold and Italics are used sparingly for emphasis. Information you enter: Looks Like This. Key Names (or Labels): Look Like This. System messages: Look Like This. Variable user information: Looks Like This. Pay particular attention to Notes, Cautions, and Warnings.

  • Page 11: Chapter 1. Printer Overview

    Chapter 1 Printer Overview What This Chapter Provides This chapter describes the parts and functions of the printer. Printer Features I/O Configurations Operator Control Panel Printer Views Printer Overview...

  • Page 12: Printer Features

    Printer Features The printers are high-speed, shared-use laser printers for a production printing environment. They incorporate a wide variety of features: High-Speed and High-Quality Printing. Print speed is up to 70 or 92 pages per minute (ppm), A4/Letter (Simplex) depending on the printer model. The printing output is at a resolution of 600 dots per inch (dpi), assuring razor-sharp graphic and text output, even at very small point sizes.

  • Page 13: I/O Configurations

    Supports a wide-range of media types (copier, bond, letterhead, special application, recycled, overhead transparencies, labels) and sizes. See “Paper” on page 2-2 for more information. Printer Language Support. Optional PostScript Level III (Adobe) printer language. Optional IPDS printer language PCL5e and PCL XL printer language. TIFF and PDF printer language Network.

  • Page 14: Operator Control Panel

    Operator Control Panel The Operator Control Panel (OCP) is your physical interface to the printer's features and functions. From the control panel, you can monitor the printer's operating status and configure the specific printer functions. See Chapter 2 for detailed information about the OCP. Printer Overview...

  • Page 15: External View Of The Printer

    External View of the Printer 6. Operator Control 5. Toner Supply Cover Panel 16. Upper Tray 14. Toner Collector Bottle Cover 4. Multi-bypass Tray 11. Elevator Tray 1. Power Switch 3. Vertical Path Cover 10. Switch Back Cover (Not Shown) 2.

  • Page 16: Internal View Of The Printer

    Internal View of the Printer 3. Drum Unit 1. Toner Hopper Unit 2. Drum Center Lock 4. Fuser Latch 6. Developer Duct 5. Fuser Unit 7. TH Handle Component Description Toner Hopper Unit Install the toner bottle here. Drum Center Lock Holds the drum in place.

  • Page 17: Chapter 2. Operator Control Panel

    Chapter 2 Operator Control Panel What This Chapter Provides This chapter contains information on the following topics. OCP Description Menu Structure Using the Menu Screens Passwords Operator Control Panel...

  • Page 18: Ocp Description

    OCP Description The Operator Control Panel (OCP) is a touch panel display that you use to set up print options and monitor job and printer status. It is also used by the Network Administrator to configure the printer and by the Service Technician to perform maintenance on the printer.

  • Page 19: Menu Structure

    Menu Structure The OCP menu is structured as shown in the following flowcharts. Each box in the chart represents an OCP display screen. Use this flowchart to assist you in setting print job options. Main Menu Jobs Menu Finisher Menu Reports Menu Printer Menu Setup Menu...
  • Page 20 Printer Menu Paper Default Options PostScript Test Print Source Output (More Options) • Wait Timeout • Upper Tray • Print Errors • Duplex-Always • Elevator Tray • Best Fit • LPD Queuing • Job Timeout Continued on • Auto Proof •...
  • Page 21 Paper Source Default Paper Size Paper Type Paper Color (More Options) Select Paper Select Paper Source • AutoSelect Source • MBT • 1 • HCF • 2 Paper Color • 3 Settings • Plain • Bond • Color • Recycled •...
  • Page 22 Setup Menu Service System Consumables Language • Contrast Password Password • English • Volume • Deutsch • Français • Español Continued on page 2-7 Developer Mix Drum Unit Fuser Web • Exhaust • Supply Service menu items are for Service Technicians only and are not discussed in this manual. Operator Control Panel...
  • Page 23 System Password Software Exit Jam Network Reset Parallel Recovery (More Options) Ack Pulse Capture to Mode Width File • Compatible • Bi-Directional Gateway IP Address Subnet Mask Boot Method HTTP Port Address • DHCP • STATIC public Country Energy Energy Calendar Password Emulation...
  • Page 24 Finisher Menu Short Stacking Decurler • 5 • AutoSelect • 6 • Enable • 7 • Disable • 8 Available when the Container Stacker is installed. Operator Control Panel...

  • Page 25: Using The Menu Screens

    Using the Menu Screens The menus are accessed via the touch panel. Each OCP screen consists of icons that you use to make selections. The icons that are used through the OCP screens are shown below. Examples of the OCP screens are shown on the following pages.. Icon or Name Function...

  • Page 26: Main Menu

    Main Menu 1.The Main Menu screen is shown below. A description of the elements that make up the screen follows. Status Bar Ready Help Current Screen Information Printer Menu Reports Menu Setup Menu Finisher Menu Sample Jobs Menu Pause/Offline Icon Function Touch to open Main Menu Help.

  • Page 27: Information

    Information When you select Information from Main Menu, this screen is displayed. You use it to confirm about printer settings and consumables described as below. Printer Displays information about the engine and controller software revision, error counts, and the current paper type and source settings. Consumables Displays the status of the consumables: Toner, Developer Mix., Drum, and Fuser Web.

  • Page 28: Printer Menu

    Printer Menu When you select Printer from the Main Menu, this screen is displayed. You use the Printer Menu to gain access to the printing options described in the table below. Paper Source Default Defines the default paper tray. Use this when the paper source is not designated by a host command.
  • Page 29 Tray Adjust The print position can be adjusted vertically and horizontally using the Tray Adjust option. When printing in duplex mode, you can set different tray adjust values for the front side and back side of the paper. See “Setting the Tray Adjust Values”...
  • Page 30 Best Fit Can be set to enable or disable. When enabled, if the requested paper size is not present in any tray, the printer will select the closest available paper size and scale the image to fit. Best Fit works in conjunction with the Best Fit Mode option in the System Menu.

  • Page 31: Setup Menu

    Setup Menu When you select Setup from the Main Menu, this screen is displayed. Use it to gain access to the Setup option screens that are described in the table below. Volume The volume of the OCP touch pad can be adjusted within a range of 0 to 5. The factory default is 3.
  • Page 32 Country Code Select the appropriate country code used in international phone numbers. A complete list is available in your telephone book or on the Internet. Country Code is not necessarily related to language. The default setting is 1. Energy Save Mode Can be set to enable or disable.

  • Page 33: Reports Menu

    Reports Menu When you select Reports from the Main Menu, this screen is displayed. You use it to print the reports described below. Status Touch to print a status report and return to the Main Menu. The status report shows the current configuration of the printer and printer usage information. Demo Touch to print a demo report and return to the Main Menu.

  • Page 34: Finisher Menu For The Container Stacker

    Finisher Menu for the Container Stacker When you have the optional Container Stacker installed and you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Container Stacker options. For additional information on the Container Stacker, refer to the Container Stacker User’s Guide.

  • Page 35: Jobs Menu

    Jobs Menu When you select Jobs icon from the Main Menu, this screen is displayed. You use the Jobs Menu to cancel print jobs in the printer. Job-01 1/3-12 ““ 16:02 P Job-02 0/1-1 ““ 16:03 P List of Jobs Scroll Bar Text-fil 0/1-1...

  • Page 36: Passwords

    Passwords Passwords provide security to restrict access to system parameters and certain printer maintenance functions. Two types of passwords are available with your printer: a system password and a service password. The system password is used by your System Administrator and provides access to the system parameters.

  • Page 37: Chapter 3. Paper Handling

    Chapter 3 Paper Handling What This Chapter Provides This chapter contains information on the following topics. Paper Weights Unacceptable Paper Storing Paper Paper Sizes, Types, and Trays Loading Paper Setting Custom Paper Size Values Setting Tray Adjust Values Setting the Default Paper Source Setting the Paper Type Setting the Paper Weight Setting the Paper Color...

  • Page 38: Paper

    Paper To obtain good print quality, use the recommended paper and properly position it in the correct trays. For the desired paper orientation, see the labels on the trays. Refer to Appendix C for detailed information about paper specifications and printing on special print media.

  • Page 39: Storing Paper

    Carbon paper Paper with paper fasteners, ribbons, tape, etc., attached Heavily textured paper Label stock with exposed backing sheets Storing Paper Store the paper properly to avoid print quality problems and paper jams. Store paper horizontally, in a flat, dry location to avoid wrinkling, bending, curling, etc.

  • Page 40: Paper Sizes, Paper Types, And Printer Input Trays

    Paper Sizes, Paper Types, and Printer Input Trays The following tables show which paper sizes and types can be used with the printer's input trays. The paper size is shown in both millimeters and inches. The term SEF indicates the paper is being fed into the printer short edge first and the term LEF indicates the paper is being fed into the printer long edge first.

  • Page 41: Loading Paper

    Loading Paper Load paper into the trays according to the instructions that follow. See “Loading Special Media” on page 3-12 for directions on loading prepunched and preprinted paper, as well as tab stock. Paper can be loaded while a print job is running, except into the tray that is currently in use.
  • Page 42 3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (special), B5, A5, LGR, LGL, LTR, B4, A3, and A4. If the paper size you need is not listed, set the sensor plate to triangle (the first position).

  • Page 43: Loading Paper In Tray 2 Or 3

    Loading Paper in Tray 2 or 3 1. Open the tray. 2. Adjust the size guide to the proper size. The available sizes are marked on the bottom of the tray. 3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (special), B5, A5, LGR, LGL, LTR, B4, A3, and A4.
  • Page 44 4. Place the paper into the tray. NOTE The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the tray. 5. Close the tray. 6. If you set the sensor plate to triangle in Step 3, select the paper size from the OCP by making the following selections: Printer / Paper Source / Paper Size / tray # / paper size 7.

  • Page 45: Loading Paper Into The Mbt

    Loading Paper into the MBT 1. Open the MBT by pulling it by the handle. 2. Adjust the size guide to the proper size. The paper size positions are marked on the bottom of the tray and on the top of the size guide. Paper Handling...
  • Page 46 3. Push down the paper tray. 4. Set the paper onto the tray. 3-10 Paper Handling...

  • Page 47: Loading Paper Into The Hcf

    Loading Paper into the HCF WARNING! The table inside the HCF automatically descends when you open the door of the HCF. Do not allow anything to be caught between the table and the bottom of the HCF. 1. Open the door of the HCF by pulling it by the handle. The table inside the HCF automatically moves to its lowermost position and stops.

  • Page 48: Loading Special Media

    Loading Special Media Pre-punched Paper Load pre-punched paper as indicated in the following diagrams. Refer to Appendix C for more information about using pre-punched paper. Table 0-1. Simplex Printing (Single-sided) Loading into Paper Size Orientation Tray 1 - 3 MBT or HCF Portrait and Letter/A4 Landscape...
  • Page 49 Table 0-2. Duplex Printing (Double-sided) Loading into Paper Size Orientation Tray 1 - 3 MBT or HCF Portrait and Landscape Letter/A4 (Long Edge Bind) Portrait Ledger/A3 (Short Edge Bind) Landscape Ledger/A3 (Short Edge Bind) Portrait and Landscape Ledger/A3 (Long Edge Bind) Portrait Letter/A4 (Short Edge Bind)

  • Page 50: Loading Pre-Printed Paper

    Loading Pre-printed Paper Load pre-printed paper as indicated in the following table. Refer to Appendix C more details about using pre-printed paper. Loading Into Print Paper Type Mode Tray 1 - 3 MBT/HCF Simplex Front side down Front side up Paper up to 9 in.

  • Page 51: Loading Tab Stock

    Loading Tab Stock 1. Load tab stock as shown in the illustration below. Bottom NOTE Avoid bending the tabs or the corners of the tab dividers as this will increase the likelihood of a jam occurring during the printing process. If a jam does occur, refer to page 4-25 for instructions on jam recovery.

  • Page 52: Setting The Custom Paper Size Values

    Setting the Custom Paper Size Values If the paper size you have selected is a custom size you must set the paper size using the OCP. First, follow the steps for loading paper into the desired tray, then perform these steps. 1.

  • Page 53: Setting The Default Paper Source

    Setting the Default Paper Source The Default Paper Source feature is used when the paper source is not specified in the job. 1. To set the Default Paper Source make the following selections from the OCP: Printer / Paper Source / Default / Tray # or AutoSelect / Setting the Paper Type The Paper Type feature is used when the type of paper being used is anything other than Plain.

  • Page 54: Ordered Sets

    Ordered Sets Using the OCP or the WEB you can define an ordered set by specifying the number of pages (12 max.) in the set and the paper source tray(s) that contain the ordered set pages. The printer will support input tray cascading for ordered sets based on paper size and media type NOTE The printer can support only one ordered set size at a time;...

  • Page 55: Define The Ordered Sets

    Define the Ordered Sets 1. From the OCP make the following selections: Printer / Paper Source / / Ordered Sets The Ordered Sets and Size screen will be displayed. 2. Select the tray(s) and the number of pages in the set. 3.
  • Page 56 3-20 Paper Handling...

  • Page 57: Chapter 4. Care And Maintenance

    Chapter 4 Care and Maintenance What This Chapter Provides This chapter contains the following information: Replacing Consumables Clearing Paper Jams Cleaning the Printer Handling and Storing Consumables Care and Maintenance...

  • Page 58: Replacing Consumables

    Replacing Consumables When a consumable needs to be replaced, the printer stops printing and displays an error message indicating which consumable should be replaced. The following table shows the life expectancy of each consumable. Consumable Average Life Expectancy Toner 36,000 images (5% coverage Developer Mix 480,000 images (600,000 drum rotations) Drum Unit...

  • Page 59: Adding Toner

    Adding Toner 1. Open the Toner Supply Cover. Toner Supply Cover Toner Hopper Unit 2. Make sure that the mouth of the toner bottle is closed. Shake the toner bottle up and down about six times, then turn the toner bottle upside down and shake it again.
  • Page 60 3. Peel the toner seal film. NOTE Before peeling the toner seal film, make sure that the projection of the toner bottle cap is located at the click point. If it is not, turn the bottle cap counterclockwise to move the projection to the click point as shown in the figure below, and then peel the seal film.
  • Page 61 5. Hold the top of the bottle and tap the side to transfer the toner into the Toner Hopper Unit. 6. When the toner bottle is empty, turn it back in a half circle and take it out. Empty Toner Bottle 180°...

  • Page 62: Replacing The Toner Collector Bottle

    Replacing the Toner Collector Bottle When the OCP displays the message Toner Bottle Full, replace the Toner Collector Bottle with a new empty bottle. 1. Open the Toner Collector Bottle Cover and the Inner Cover. (The Toner Cover Door is located at the right side of the printer next to the MBT.) 2.

  • Page 63: Replacing The Developer Mix

    6. Dispose of the full toner bottle properly. WARNING! Waste materials should be disposed of or incinerated under conditions which meet all federal, state and local environmental regulations. Since regulations may vary from one region to another, check with the agency that governs waste disposal in your area for proper procedures.
  • Page 64 4. Lock the empty developer bottle by turning the developer bottle cap about 160 degrees in the direction shown below. 160° CAUTION Hold the developer bottle when you turn the cap so that the bottle is not turned together with the cap. 5.

  • Page 65: Supplying The Developer Mix

    Supplying the Developer Mix Be sure to use only the developer mix that is specified for the printer. Using developer that is not specified for the printer may degrade print quality or cause damage to the printer. Refer to the table below to determine the correct developer mix for your printer. Developer Mix Printer Model Part Number...
  • Page 66 4. Lock the bottle in place by turning the developer bottle cap about 160 degrees in the direction shown below. ° CAUTION Hold the developer bottle when you turn the cap so that the bottle is not turned together with the cap. 5.
  • Page 67 7. Place the duct cap back on the developer duct. 8. Clean any spilled developer from the printer. 9. Close the Front Cover. NOTE Save the empty developer bottle for use during the next developer exhaust process. Care and Maintenance 4-11...

  • Page 68: Replacing The Drum Unit

    Replacing the Drum Unit To remove the Drum Unit: CAUTION When handling the drum unit do not touch the green surface of the drum and do not set the unit down with the green surface touching anything. 1. Open the Front Cover of the printer. 2.
  • Page 69 4. Using the grip of the front side of the drum unit, pull it out until the stopper behind the unit catches, then hold the handle and lift the drum unit to remove it. Drum Unit CAUTION When handling the drum unit do not touch the green surface of the drum and do not set the unit down with the green surface in contact with the table.
  • Page 70 To install the new Drum Unit: 1. Align the groove on both sides of the Drum Unit to the Drum Unit Front Guides that are located on the front side of the Console Frame. Push the front grip of the Drum Unit until the Drum Unit is set in the proper position.

  • Page 71: Replacing The Fuser Cleaning Web

    Replacing the Fuser Cleaning Web To remove the Fuser Unit: 1. Open the Front Cover of the printer. WARNING! The Fuser Unit is very hot. Do not touch any parts of the Fuser Unit except those parts which are used to replace the Fuser Cleaning Web. Do Not open the Fuser Unit and Tray 1 at the same time.
  • Page 72 3. Open the Web Holder Plate as shown below. Web Holder Plate 4. Pull the handle up and use it to lift the Fuser Cleaning Web out of the Fuser Unit. Handle Fuser Cleaning Web Fuser Unit 4-16 Care and Maintenance...

  • Page 73: Replacing Staples

    To install the new Fuser Cleaning Web: 1. Slide the Fuser Cleaning Web into the slots of the Fuser Unit and lock it into place by pushing down the handle. Handle Slot Slot 2. Close the Web Holder Plate and push the Fuser Unit back in. 3.

  • Page 74: Clearing Paper Jams

    Clearing Paper Jams This section addresses printer paper jams only. If a paper jam occurs in the finisher, refer to your option-specific finisher user’s guide. The location of a paper jam is displayed on the OCP. When clearing a paper jam, remove paper that is located in the Vertical Path Cover area first, then clear the remaining paper as indicated on the OCP display..

  • Page 75: Switch Back Area

    Switch Back Area Follow the steps below to clear paper from the Switch Back Area. 1. Open the Finisher Cover and the Tab. Finisher Cover 2. Open the Switch Back Cover. NOTE The Switch Back Cover is located on the left side of the printer, but is accessed from inside of the Finisher.
  • Page 76 3. Turn the Fuser Unit Handle to the RELEASE position and rotate the purple knob in the direction shown below to remove the jammed paper. NOTE The jammed paper may come out of the slot below the cover. Fuser Unit Handle Knob Slot...

  • Page 77: Paper Feed Block Area

    Paper Feed Block Area Follow the steps below to clear paper from the Paper Feed Block area. 1. Open the Front Cover. 2. Turn the TH handle and Fuser handle to the RELEASE position. Fuser Handle TH Handle Care and Maintenance 4-21...
  • Page 78 3. Rotate the purple knobs as shown below to remove any jammed paper. Knobs Paper Guide Tabs 4. Turn the TH handle to the LOCK position. 5. In duplex printing, remove any jammed paper from the Paper Guide Tab. While holding the Paper Guide Tab up, rotate each purple knob as shown below to remove any jammed paper.

  • Page 79: Trays 1, 2, And 3

    Trays 1, 2, and 3 Follow the steps below to clear paper from Trays 1, 2, and 3. Tray 1 WARNING! Do not open Tray 1 if the Fuser Unit is pulled out. The printer may tip over causing personal injury or damage to the printer. 1.

  • Page 80: Multi-Bypass Tray

    Multi-bypass Tray Follow the steps below to clear paper from the MBT. 1. Remove the jammed paper by pulling it out in the direction shown below. 2. Touch on the OCP to clear any error messages. High Capacity Feeder Follow the steps below to clear paper from the optional HCF. WARNING! The table inside the HCF automatically descends when you open the door of the HCF.

  • Page 81: Tab Stock Jam Recovery

    2. Take out the Top Cover and remove any jammed paper. 3. Return the Top Cover to its original position and close the door of the HCF. 4. Touch on the OCP to clear any error messages. Tab Stock Jam Recovery If a jam occurs when the tab stock is in the paper path, follow the steps below to clear the printer and resume your print job.

  • Page 82: Cleaning The Printer

    Cleaning the Printer In order to maintain print quality, thoroughly clean the printer following the instructions below. When cleaning the printer, pay particular attention to the notes and cautions for safe maintenance. CAUTION Power OFF the printer prior to cleaning. Do not use solvent on the printer.

  • Page 83: Cleaning The Inside Of The Printer

    Cleaning the Inside of the Printer 1. Open the Front Cover. 2. Using a dry, lint-free cloth, clean inside the Front Cover by wiping any visible toner away. 3. Close the Front Cover. Cleaning Trays 1, 2 and 3, the MBT, and HCF 1.

  • Page 84: Cleaning The Toner Bottle Joint

    Cleaning the Toner Bottle Joint 1. Open the Toner Supply Cover. 2. Clean inside the Toner Supply Cover by wiping any visible toner away with a dry, lint-free cloth. Toner Supply Cover Toner Hopper Unit 3. Close the Toner Supply Cover. Cleaning the Conveyance Belt Area NOTE When cleaning in the area surrounding the Drum Wrap Sensor, do not...

  • Page 85: Cleaning The Toner Collector Bottle Area

    5. Replace the Drum Unit. 6. Turn the TH Handle to the LOCK position. 7. Clean up any spilled Developer using a dry, lint-free cloth or a vacuum. 8. Close the Front Cover. Cleaning the Toner Collector Bottle Area 1. Turn off the power. NOTE If the power is not turned off prior to removing the Toner Collector Bottle, the counter will be reset.

  • Page 86: Handling And Storing Supplies And Consumables

    Handling and Storing Supplies and Consumables Paper Proper handling and storing of paper are important to optimize the performance of the printer. For best results, follow the instructions below. When Loading Be careful not to damage, crease, or fold paper when handling. Eliminate any damaged paper before loading paper into the tray.

  • Page 87: Toner And Developer

    Toner and Developer Proper handling and storage of the toner bottle and developer bottle are important to optimize printer performance. For best results, follow the instructions below. When Purchasing Use only toner and developer which are specified for the printer. Print quality may be degraded and troubles may occur if using toner and developer that does not meet the specification.
  • Page 88 4-32 Care and Maintenance...

  • Page 89: Chapter 5. Troubleshooting

    Chapter 5 Troubleshooting What This Chapter Provides This contains the following information. Guidelines Flowchart Basic Troubleshooting Tips General Printing Problems Print Quality Problems Duplex Printing Problems Printing Notes OCP Display Messages Printer Limitations Network Problems NOTE The following sections provide troubleshooting guidelines. If you are still unable to resolve a problem, contact your authorized service center.

  • Page 90: Guidelines Flowchart

    Guidelines Flowchart Determine the type of problem. The printer cannot Cannot perform The printer cannot Problem with print be connected to print jobs because be powered on. quality. of a printer error. the host system. Check the device Check the OCP Check if the main Check paper, address definition...

  • Page 91: Basic Troubleshooting Tips

    Basic Troubleshooting Tips The following are some common situations that can cause a variety of problems. Before you look for a specific problem use the tips in this list. Check the power and all cables to the printer. Check the printer OCP for information. If possible, print the Status Page from the Reports menu and verify that the settings match your configuration.

  • Page 92: General Printing Problems

    General Printing Problems If this happens Try this • Check pick rollers and clean area of problem paper source. Paper handling problems • Straighten paper stack of problem paper source. (jams) • Confirm paper size in printer driver, paper tray, and OCP. •...

  • Page 93: Print Quality Problems

    Print Quality Problems If this happens Try this Pages have toner streaks Clean the printer as described in Chapter 4. • Paper does not meet specification. - See “Media Guidelines” on page C-1 • Moisture content is too high. - Replace with newly unwrapped paper. Page is wrinkled or printed •...

  • Page 94: Duplex Printing Problems

    Duplex Printing Problems If this happens Try this Duplex pages print upside Change the Duplex print option (Short Edge or Long Edge Binding) that down specifies how the second image is placed relative to the first image. • Confirm paper weight setting in the OCP. Paper Jam •...

  • Page 95: Printing Notes

    Printing Notes Paper jams (e.g. E134) may occur at the Switch Back Station, when using thick (stiff) paper. Banding may occur when printing half tones. This happens when paper enters the fuser unit or exits the regist rollers. Print position may gradually shift backward on the page when printing on thick paper.

  • Page 96: Ocp Display Messages

    OCP Display Messages The OCP displays the printer status with 1- to 2-line messages. There are three types of messages: status, warning, and error messages. The following table lists the messages in alphabetical order. Each message is explained and a corrective action is given when applicable.
  • Page 97 Message Description Corrective Action Passwords are for use by System Contact your System Administrator for Enter new password again Administrators and Service additional information. Technicians only. You must provide the service Contact your System Administrator if Enter service password password to gain access to the you need access to menu items that selected menu item.
  • Page 98 Message Description Corrective Action The wrong paper size is loaded in the Load the MBT with the requested Load xx E090 multi-bypass tray. paper size. Network Load Failed Network connection error. Check the Ethernet cable of the NIC. Open Stacker Full The output tray is full.
  • Page 99 Message Description Corrective Action Paper in Stacker x Paper jam in stacker. x is the stacker Remove the jammed paper. Remove Paper number. Paper in Stacker x Top Paper jam in stacker. x is the stacker Remove the jammed paper. Remove Paper number.
  • Page 100 Message Description Corrective Action Paper Jam HCF Paper jam before IS path 5. Remove the jammed paper. Remove Paper E190 Paper Jam HCF Paper jam on IS path 5. Remove the jammed paper. Remove Paper E192 Paper Jam Input Station Paper jam on IS path 1.
  • Page 101 Message Description Corrective Action Paper Jam Stacker x Paper jam in stacker. x is the stacker Remove the jammed paper. Remove Paper number. Paper Jam Stacker x Top Paper jam in stacker. x is the stacker Remove the jammed paper. Remove Paper number.
  • Page 102 Message Description Corrective Action The printer has printed more than Contact your authorized Service PM Counter Exceeded 400,000 pages. Service maintenance Technician. is required. Be aware that preventative service The printer has printed more than PM Counter Warning maintenance is required at 400K 390,000 pages.
  • Page 103 Message Description Corrective Action Toner Out The toner supply is empty Supply toner. Supply Toner E011 Tray 1 Open Self-explanatory. Close the tray. Close Tray E020 Tray 1, 2, or 3 Open Self-explanatory. Close the tray. Tray 1, 2, or 3 The wrong paper size is loaded in the Load the specified tray with the Load xxx...

  • Page 104: Printer Limitations

    Printer Limitations The following types of paper are printed from the MBT only with PCL. Transparency Pre-punched Transparency Label The following paper types will print simplex even if duplex is specified. Transparency Pre-punched Transparency Label Tab Stock Duplex printing cannot occur when the paper source is the MBT. The printer does not staple a single page job.
  • Page 105 When stapling and upper tray are both specified, the job will be delivered stapled in the elevator tray. When offset printing and upper tray are both specified, the job is delivered to the Upper Tray with no offset. When stapling and offset are both specified, the job is delivered stapled with no offset.

  • Page 106: Network Problems

    Network Problems The following lists some common causes and solutions for network problems. If you suspect printing problems are network related, contact your System Administrator. 1. Is the Ethernet cable broken or otherwise abnormal? Change the Ethernet cable. 2. Is the host interface running normally? Test printing using a different host.

  • Page 107: Chapter 6. Web Utilities

    Chapter 6 Web Utilities Features The Web Utilities give you the power to access the printer through the Internet or your company’s Intranet. You can use the Web Utilities to perform many functions, including the following: Check the status of: Trays Finisher Consumables...

  • Page 108: Web Site Layout

    Web Site Layout The general layout of each Web Page (except the Home Page) is the same. There is a menu bar on the left side of the page, and another one at the top of the page. Use the menu bars to select the desired utility.

  • Page 109: Using The Web Utilities

    Using the Web Utilities 1. Start your Internet browser application. 2. To display the Home Page, enter the IP address or DNS name of the printer. (See your System Administrator for this information, or print a Configuration Report using the printer Operator Control Panel.) You can make a selection from the Home Page or wait 15 seconds for the Printer Status page to be automatically displayed.
  • Page 110 3. The Printer Status page displays the status of the print engine, paper trays, finisher, and consumables. The following Printer Status page illustrates a 70 ppm printer with the Container Stacker and High Capacity Feeder installed. Note that only options that are installed on your system will be displayed on this page.

  • Page 111: Appendix A. Safety Information

    Appendix A Safety Information General For the safety of the personnel and the product, operate the equipment according to the instructions in this user’s guide. The manufacturer will not be responsible for any problems or damage that arise from improper use. Electrical specifications and safety regulations differ from country to country.
  • Page 112 Safety Information...

  • Page 113: Certifications

    Certifications FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 114: Declaration Of Conformity For Safety/Emi

    Declaration of Conformity for Safety/EMI The Printer, Finisher, High Capacity Feeder, and Container Stacker conform to the directives and standards shown below. For further information or to request a copy of the Declaration of Conformity, contact your Distributor. 70/92 ppm 1.

  • Page 115: Declaration Of Conformity For Rohs

    Declaration of Conformity for RoHS The Printer, Finisher, High Capacity Feeder, and Container Stacker conform to the directives and standards shown below. For further information or to request a copy of the Declaration of Conformity, contact your Distributor. 70/92 ppm 1.

  • Page 116: When Installing And Relocating The Printer

    When Installing and Relocating the Printer Power Specifications Printer Rated Rated Rated Current Model Voltage Frequency 70 ppm 200-240V 50/60 Hz 92 ppm 200-240 50/60 Power Cords WARNING! Connect the power plug only to a properly rated power outlet. Otherwise, a fire or shock hazard may result.
  • Page 117 If your printer produces smoke, excessive heat, unusual noises or odors, or if any liquid is spilled into the printer, immediately switch off and unplug the printer. If the power cord is broken or insulated wires are exposed, be sure to get them replaced.

  • Page 118: Positioning The Printer Safely

    Positioning the Printer Safely To prevent the risk of electric shocks and personal injury, fire, and printer damage: Switch off the printer before connecting the interface cable or optional accessory. CAUTION Do not place the printer near heaters or volatile, flammable, or combustible materials.

  • Page 119: Operating Precautions

    Operating Precautions Take care not to allow ties, sleeves, shirts and long hair to be caught in the printer while operating. Be careful not to touch the hazardous parts near the caution labels. Be sure to avoid accidentally powering on the printer or pressing switches on the operator’s panel while operating the printer.

  • Page 120: Care Of Printer Supplies

    Care of Printer Supplies Store the paper, toner, and other supplies in a place free from direct sunlight and away from any heating apparatus. Keep them in a dry, cool, clean environment. Store paper that has been removed from its wrapper, but not loaded into the drawer, in a sealed, plastic bag in a cool, dark place.

  • Page 121: Appendix B. Printer Specifications

    Appendix B Printer Specifications What This Appendix Contains This appendix contains specification information pertaining to the following topics. Base Printer I/O Configurations Consumables Printer Specifications...
  • Page 122 Specifications Base Printer Design and specifications are subject to change without notice. Item Specification Imaging Method Electro-Photography Exposure System Semiconductor 2 laser beam (laser diode) scanning Image Resolution 600 x 600 dots per inch (dpi) Less than 240 seconds after deep sleep mode at Warm-up Time room ambient 68 F (20...

  • Page 123: I/O Configurations

    I/O Configurations Options are end-user installable with a screwdriver. Only one daughter card can be installed in each slot at the same time. Port Type IEEE 1284C parallel port Standard Ethernet ---10/100/1000 Base T Consumables The expected life of consumables follows. Consumable Life Expectancy Toner (900 g bottle)
  • Page 124 Printer Specifications...

  • Page 125: Appendix C. Paper Specifications

    Appendix C Paper Specifications Media Guidelines Several types of media can be used in the printer, provided they meet certain guidelines. This appendix provides criteria for purchasing print media. You will also find guidelines for printing on special print media. General Media Recommendations Use high-quality xerographic paper for printing applications.
  • Page 126 Paper Specifications Characteristics Recommendation Paper Grade No. 1 or No. 4 Xerographic (Note 1) Fiber Composition 100% chemical wood pulp Color White or pastel color Ash Content 18% maximum (Notes 2 and 4) Kaolin or china clay (aluminosilicate) or calcium carbonate. Tita- Filler nium dioxide or magnesium silicate may be added to improve brightness.

  • Page 127: Paper Weight

    Paper Weight Paper weight (also referred to as basis weight) for the U.S. market is measured as the weight in pounds of a ream of paper in the basic size for that grade of paper. The basic size differs between the various grades of paper. For cross reference information of basis weight for different paper types, see the table below.

  • Page 128: Paper Composition

    Paper Composition Use paper made from 100% chemical wood pulp. Paper that contains mechanically- pulped wood or cotton is not recommended due to natural impurities, such as CaCO that can contaminate the surface of the photoconductor, thereby decreasing the life of the photoconductor and/or the fuser.

  • Page 129: Paper Smoothness

    Paper Smoothness Paper smoothness affects print quality and paper handling. Paper should not have a rough texture. A rough texture provides poor toner adhesion, particularly in “black fill” areas. Neither should the paper be too smooth, as this can also affect toner adhesion. Paper that is too smooth has inadequate friction and can cause paper handling difficulties.

  • Page 130: Paper Curl

    Paper Curl Paper curl is a very significant factor in printer performance. It can affect the printer in the following ways: Paper jam, paper skew and ability to be picked up Paper stacking uniformly in the output stacker Paper wrinkles through the heat roller (fuser). Nearly all paper has curl or a tendency to curl.

  • Page 131: Recycled Paper

    Recycled Paper Recycled paper is made from used paper. The used paper is dissolved into fibers and then mixed with new paper fibers. However, various kinds of low-grade used paper (such as newspapers and magazines) are added to high-grade old paper. The paper manufacturer must have a high level of expertise and exercise strict controls regarding the use of used paper in recycled paper production.

  • Page 132: Special Media

    Special Media The printer can use special media that has been designed and treated for xerographic use. Preprinted paper Prepunched paper Index paper Adhesive labels Perforated paper Tab paper Transparencies It is recommended that a small sample (500 to 1000 sheets) of the special paper be tested before production quantities are purchased.

  • Page 133: Ink Recommendations

    Ink Recommendations Ink used in preprinting should be non-volatile and oily. Ink suitable for pre-printing is cured by: Ultraviolet or heat (cured for 1 day) Oxidative polymerization (cured for 7 days) Ink cured by heat (Tinplate Ink) Before using preprinted forms, make sure the ink is completely cured to prevent it from transferring to the printer’s rollers and contaminating the internal printer mechanism.

  • Page 134: Prepunched Paper

    Prepunched Paper Prepunched paper should be flat and without deformation. Do not use paper with ragged or damaged hole edges. Any paper pieces resulting from the punching operation and paper dust should be removed before using. Use prepunched paper with holes that conform to the following specifications: Maximum of four holes.

  • Page 135: Adhesive Labels

    Adhesive Labels An adhesive label is paper with a pressure-sensitive adhesive backing. Label stock consists of three components: the top or face sheet, the adhesive, and the liner or carrier sheet, sometimes referred to as the backing. Note the following points about label stock: When exposed to the heat of the fuser, the label stock should not curl significantly, and the adhesive should remain stable so that it does not release any...

  • Page 136: Adhesive Label Configuration

    Adhesive Label Configuration The illustration on the left shows label stock with space between the individual labels. This can cause paper jams and/or labels to peel off during the printing process. The illustration on the right shows the recommended label stock without spaces between the individual labels.

  • Page 137: Adhesive Label Specifications

    Adhesive Label Specifications Use the following specifications when purchasing label stock. Characteristics Recommendation Total Basis Weight 32 lb. (160 g/m ) (includes face sheet, Notes 2 and 4 adhesive, and carrier) Caliper 5.7 mils (145 µm) maximum (includes face Notes 1, 2, and 4 sheet, adhesive, and carrier) Face Stock Smoothness (Sheffield) 100-200 Sheffield units...

  • Page 138: Perforated Paper

    Perforated Paper A perforation is a series of holes punched through the paper to aid in the separation of one piece from another. Perforated paper can cause jams, misfeeds, and even printer damage. The following guidelines should be used when ordering perforated paper: Perforations should be free from any burrs and paper dust to avoid multiple feed, contamination, or paper jam problems.

  • Page 139: Tab Stock

    Do not print within a 5 mm area around the perforations. 5 mm (0.2 in) 5 mm (0.2 in) Tab Stock The following sizes and weights of tab stock are supported. Tab Cut Paper Size Paper Weight 3-cut A4/Letter 90 lb./110 lb. 5-cut A4/Letter 90 lb./110 lb.

  • Page 140: Printing Guidelines

    Printing Guidelines Printable Area Printable area means the area of the page on which you can print. Print quality can degrade when printing outside the following print area: The printable area is 6 mm (0.24 in) from the top, 8 mm (0.31 in) from the bottom, and 5 mm (0.2 in) from the left and right sides of the paper.

  • Page 141: Proper Paper Handling

    Proper Paper Handling Paper is easily affected by storage conditions such as temperature and humidity. If the proper moisture content of the paper is not maintained, the paper may become deformed and cause paper jams. Take the following precautions to avoid paper problems: 1.

  • Page 142: Check Paper Quality

    Check Paper Quality Carefully examine the paper when unwrapping or before loading into the tray. Discard paper with creases, tears, dog-eared corners, curled edges, wavy edges, or tight edges as it may cause paper jams or paper skewing. C-18 Paper Specifications...

  • Page 143: Loading Paper

    Loading Paper 1. Do not pick up or hold too much paper at one time. For example, when loading 1000 sheets of paper, load them 200-250 sheets at a time. 2. Gently place the paper vertically in the tray. Do not slide the paper into the tray. Check to see that paper is correctly loaded.
  • Page 144 C-20 Paper Specifications...
  • Page 145 Glossary Numbers 10/100/1000 BaseT. IEEE 802.3 specification, using unshielded twisted pair wiring and running at 10/100/1000 Mbps. ANSI. American National Standards Institute. The coordinating body for voluntary standards groups within the United States. ANSI is a member of the International Organization for Standardization (ISO).
  • Page 146 Control Code. A type of PCL language command. An ASCII character that initiates a printer function. Controller. The board that controls the engine. Contains firmware, I/O connectors, RAM, and the main CPU. CPI. Characters Per Inch. CPU. Central Processing Unit. Data.
  • Page 147 Face down. Printed pages that exit the printer printed side down. Face up. Printed pages that exit the printer printed side up. Factory Defaults. Printer settings applied when the printer is manufactured. HCF. High Capacity Feeder. HDD. Hard Disk Drive. IEEE.
  • Page 148 OCP. Operator Control Panel. Operating System. Software that controls the execution of programs. Orientation. Position of the print on the page. In Portrait orientation, the print runs from the top to bottom margins across the narrow width of a sheet of paper. In Land- scape orientation, the print runs from the left to right margins along the length of a sheet of paper.
  • Page 149 RAM. Random Access Memory. A type of internal memory that stores data temporarily. ROM. Read-only Memory. A type of internal memory that is used to store programs and data vital to the printer's basic operation permanently. SCSI. Small Computer System Interface. Serial interface.
  • Page 150 Virtual printer. A logical printer definition within the physical printer. To the network server and workstations, each virtual printer appears as a single physical printer. VMS. Digital Equipment Corporation (DEC) operating system. VPT. Virtual Printer Technology. The virtual printer feature of a printer that allows it to appear as multiple printers to other network workstations.

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