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Technical support
The College will establish a Notebook Helpdesk Centre (NHC).
If you are experiencing
problems with your notebook, your first step is to troubleshoot the problem yourself. More
often than not, you will be able to resolve most software issues. A troubleshooting section for a
range of common computer problems can be found at the end of this manual.
If you experience persistent hardware or software issues, you must bring the notebook to the
NHC as soon as possible. Please note:
There must be no attempt to repair the notebook
as this will void the manufacturer's
warranty. This includes using a screwdriver to remove
or alter parts.
If a problem cannot be fixed within a set period of time by the NHC, the notebook will be re-
imaged and returned to its default settings. It will be your responsibility to ensure a backup of
all data has been done prior to the re-imaging process.
The NHC hours are 8.30 am till 10.am on school days and lunch times.
There are no
provisions for support after College hours. The NHC will be closed on weekends, public
holidays and school holidays.
You will not be permitted to attend the NHC after class bells have sounded without the
permission of your teacher.
Please note: The NHC is NOT responsible for backing up any student work. This must be
carried out by you at regular intervals and before bringing a notebook in for servicing.
Students who attend the service centre during class time MUST have the teacher‟s written
consent in the appropriate page in the diary.
Battery life
The notebook is capable of lasting a normal College day on battery power alone. The power
supply must remain at home in a safe place.
You will need to
recharge your notebook
overnight, every night, ready for the new College day.
There will be NO provision for recharging the notebook at the College. This is an OH&S issue.
Backup / recovery
Students will at all times be responsible for the backing up of all data on the notebook.
Parents/caregivers should consider organising a reliable backup storage system at home for
personal data. This could be an external hard drive or DVD drive. Flash drives / USB sticks
are not a reliable backup method, but rather a transfer device to move data from one source to
another.
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