HP Laptop User Manual
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HP Laptop User Manual

HP Laptop User Manual

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Summary of Contents for HP Laptop

  • Page 1 User Guide...
  • Page 2 Company under license. Intel is a be bound by the terms of the HP End User To obtain the latest information in this trademark of Intel Corporation in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Configuring a wireless router ................20 Protecting your WLAN ..................20 Connecting to a WLAN ..................21 Using HP Mobile Broadband (select models only) ............21 Inserting and removing a SIM ................22 Using GPS (select models only) ..................23 Using Bluetooth wireless devices ..................
  • Page 6 4 Navigating using the keyboard, touch gestures and pointing devices ........... 26 Using pointing devices ........................26 Setting pointing device preferences ................... 26 Using the pointing stick ...................... 26 Using the TouchPad ......................26 Turning the TouchPad off and on ..............27 Using TouchPad gestures .................
  • Page 7 6 Power management ............................41 Shutting down the computer ....................... 41 Setting power options ......................... 42 Using power-saving states ....................42 Intel Rapid Start Technology (select models only) ..........42 Initiating and exiting Sleep ................43 Enabling and exiting user-initiated Hibernation ..........43 Setting password protection on wakeup ............
  • Page 8 Improving hard drive performance ..................70 Using Disk Defragmenter .................. 70 Using Disk Cleanup ................... 71 Using HP 3D DriveGuard (select models only) ..............71 Identifying HP 3D DriveGuard status ..............71 Managing power with a parked hard drive ............72 Using HP 3D DriveGuard software ..............
  • Page 9 Using antivirus software ........................84 Using firewall software ........................84 Installing critical security updates ....................... 85 Using HP ProtectTools Security Manager (select models only) ............85 Installing an optional security cable ....................85 Using the fingerprint reader (select models only) ................86 Locating the fingerprint reader ...................
  • Page 10 12 Computer Setup (BIOS) and Advanced System Diagnostics ..............97 Using Computer Setup ........................97 Starting Computer Setup ....................97 Navigating and selecting in Computer Setup ..............97 Restoring factory settings in Computer Setup ..............98 Updating the BIOS ......................99 Determining the BIOS version ................

  • Page 11: Welcome

    Welcome After you set up and register the computer, it is important to take the following steps: ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows logo key on your keyboard.

  • Page 12: Finding Information

    Regulatory and safety information ● To access this guide, from the Start screen, select the Battery disposal information HP Support Assistant app, select My computer, and then select User guides. ● Safety & Comfort Guide Proper workstation setup, posture, health, and work habits ●...
  • Page 13 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Component Description Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select models Functions like the left button on an external mouse.

  • Page 15: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Component Description ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Caps lock light On: Caps lock is on. ● Power light On: The computer is on.

  • Page 16: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component Description TouchPad on/off button Turns the TouchPad on and off. ● Power button When the computer is off, press the button to turn on the computer.

  • Page 17: Keys

    Keys NOTE: Your computer may look slightly different from the illustration in this section. Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk...

  • Page 18: Front

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Speakers (2) Produce SRS Premium Sound or SRS Premium Sound PRO (select models only). One of the speakers is on the bottom of the computer, and it cannot be seen from the front of the computer.

  • Page 19: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.
  • Page 20 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 21: Left

    USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. HP ExpressCard slot or smart card reader Supports optional ExpressCards or smart cards. (depending on configuration) Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital (SD).

  • Page 22: Rear

    Rear NOTE: Your computer may look slightly different from the illustration in this section. Component Description RJ-11 (modem) jack Connects a modem cable. External monitor port Connects an external VGA monitor or projector. RJ-45 (network) jack Connects a network cable. Chapter 2 Getting to know your computer...

  • Page 23: Display

    Display NOTE: Refer to the illustration that most closely matches your computer. Component Description Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer.
  • Page 24 To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.
  • Page 25 To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 26: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 27 Component Description Bluetooth compartment Supports a Bluetooth device. Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 28: Connecting To A Network

    ● HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.

  • Page 29: Using Operating System Controls

    Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: From the Start screen, type n, and then select Settings. Type network and sharing in the search box, and then select Network and Sharing Center.

  • Page 30: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●...

  • Page 31: Connecting To A Wlan

    HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a cellular phone network operator.

  • Page 32: Inserting And Removing A Sim

    Inserting and removing a SIM on page For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. For additional information, see the HP website at http://www.hp.com/go/mobilebroadband...

  • Page 33: Using Gps (Select Models Only)

    Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. For more information, see the HP GPS and Location software Help. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ●...

  • Page 34: Using A Modem

    Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 35: Connecting A Country- Or Region-Specific Modem Cable Adapter

    Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region. To use the modem and the modem cable outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter.

  • Page 36: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).

  • Page 37: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad gestures Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or a combination of the two.

  • Page 38: Tapping

    Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving up, down, or sideways on a page or image.

  • Page 39: Pinching/Zooming

    Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.

  • Page 40: 2-Finger Click (Select Models Only)

    2-finger click (select models only) 2-finger click allows you to make menu selections for an object on the screen. ● Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents.

  • Page 41: Right-Edge Swipe

    Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Swipe your finger gently from the right edge to display the charms. Top-edge swipe The top-edge swipe allows you to open apps available from the Start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.

  • Page 42: Left-Edge Swipe

    Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. Using the keyboard The keyboard and mouse allow you to type items, scroll and to perform the same functions as using touch gestures.

  • Page 43: Identifying The Hot Keys

    Shortcut Description Returns you to the Start screen from an open app or the Windows desktop. Pressing the key again returns you to the previous screen. Opens the charms. Opens the Windows desktop. Switches between open apps. NOTE: Continue to press this key combination until the app you want opens.

  • Page 44: Using Keypads

    Hot key combination Description fn+f4 Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information on the computer using the external VGA video standard.

  • Page 45: Turning The Embedded Numeric Keypad On And Off

    Component Description Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. num lk Turns the embedded numeric keypad on and off when pressed in combination with the key.

  • Page 46: Multimedia

    Media keys Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

  • Page 47: Adjusting The Volume

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 48: Video

    HP ProtectTools Administrative Console. For more information, see the Face Recognition software Help. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. For details about using the webcam, refer to the help for the app.

  • Page 49: Displayport (Select Models Only)

    To connect a VGA display device to the external monitor port: Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. Press fn+f4 to alternate the screen image between 4 display states: ●...

  • Page 50: Intel Wireless Display (Select Models Only)

    To connect a video or audio device to the DisplayPort: Connect one end of the DisplayPort cable to the DisplayPort port on the computer. Connect the other end of the cable to the video device. Press fn+f4 to alternate the computer screen image between 4 display states: ●...

  • Page 51: Power Management

    Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to see both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 52: Setting Power Options

    Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.

  • Page 53: Initiating And Exiting Sleep

    Initiating and exiting Sleep With the computer on, you can initiate Sleep in any of the following ways: ● Briefly press the power button. ● From the Start screen, point to the right side of the screen. When the charms list opens, click Settings, click the Power icon, and then click Sleep.

  • Page 54: Setting Password Protection On Wakeup

    To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors.

  • Page 55: Finding Additional Battery Information

    Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, from the Start screen, select the HP Support Assistant app, and then select Battery and performance. ● Battery Check tool to test battery performance ●...

  • Page 56: Identifying Low Battery Levels

    Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 57: Conserving Battery Power

    If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 58: Using External Ac Power

    WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the computer box.

  • Page 59: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: NOTE: The following instructions apply to computers with user-replaceable batteries.

  • Page 60: External Cards And Devices

    External cards and devices Using Media Card Reader cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see Getting to know your computer on page...

  • Page 61: Using Expresscards (Select Models Only)

    Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using ExpressCards (select models only) An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot. ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA).

  • Page 62: Inserting An Expresscard

    Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use.

  • Page 63: Removing An Expresscard

    Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. Save your information and close all programs associated with the ExpressCard. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions.

  • Page 64: Inserting A Smart Card

    Inserting a smart card Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card ▲...

  • Page 65: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.

  • Page 66: Connecting A 1394 Device

    Connecting a 1394 device CAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect the device. ▲ To connect a 1394 device to the computer, connect the 1394 cable for the device to the 1394 port.

  • Page 67: Connecting An Esata Device

    Connecting an eSATA device CAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connect the device. ▲ To connect an eSATA device to the computer, connect the eSATA cable for the device to the eSATA port.

  • Page 68: Using Optional External Drives

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: ●...

  • Page 69: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 70: Intel Smart Response Technology (Select Models Only)

    SRT. Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes. NOTE: HP does not support SRT with self-encrypting drives (SEDs). Removing or replacing the service door CAUTION: To prevent information loss or an unresponsive system: Save your work and shut down the computer before adding or replacing a memory module or hard drive.

  • Page 71: Removing The Service Door

    Removing the service door Remove the service door to access the memory module slot, hard drive, regulatory label, and other components. To remove the service door: Remove the battery (see Inserting or removing the battery on page 46). With the battery bay toward you, slide the service door release latch (1) to the left, remove the screw (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service door.

  • Page 72: Replacing The Service Door

    Replacing the service door Replace the service door after accessing the memory module slot, hard drive, regulatory label, and other components. To replace the service door: Tilt down the service door to align the front edge of the service door near the front edge of the computer (1).

  • Page 73: Removing The Hard Drive

    Removing the hard drive To remove the hard drive for the EliteBook: NOTE: The smart card reader is located on top of the hard drive. Because of this, you must first move the smart card reader out of the way before you can access the hard drive. Save your work and shut down the computer.
  • Page 74 Use the plastic tab to lift the connector side of the hard drive up at an angle (3) and remove the drive (4) from the computer. To remove the hard drive for the ProBook: Save your work and shut down the computer. Disconnect AC power and external devices connected to the computer.

  • Page 75: Installing A Hard Drive

    Installing a hard drive To install the hard drive for the EliteBook: Insert the hard drive into the hard drive bay at an angle (1), and then lay the hard drive flat in the hard drive bay (2). Pull the plastic tab (3) toward the center of the computer to engage the hard drive with the connector.

  • Page 76: Replacing A Drive In The Upgrade Bay

    To install the hard drive for the ProBook: Insert the hard drive into the hard drive bay at an angle (1), and then lay the hard drive flat in the hard drive bay (2). Pull the plastic tab (3) toward the center of the computer to engage the hard drive with the connector.
  • Page 77 Remove the hard drive screws from the upgrade bay. Loosen the upgrade bay screw (1). Using a flat-bladed screwdriver, gently push the tab to release the hard drive (2). Remove the hard drive from the upgrade bay (3). Using hard drives...

  • Page 78: Replacing An Optical Drive

    To install a hard drive in the upgrade bay: Insert the hard drive (1) into the upgrade bay, and then tighten the upgrade bay screw (2). Replace the hard drive screws. Replace the service door (see Replacing the service door on page 62).
  • Page 79 To remove an optical drive from the upgrade bay: Save your work. Shut down the computer and close the display. Disconnect all external hardware devices connected to the computer. Unplug the power cord from the AC outlet. Turn the computer upside down on a flat surface, with the upgrade bay toward you. Remove the battery (see Inserting or removing the battery on page 46).

  • Page 80: Improving Hard Drive Performance

    You may want to set it to run during the night or at another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 81: Using Disk Cleanup

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.

  • Page 82: Managing Power With A Parked Hard Drive

    From the Icon in system tray row, click Show. Click OK. Managing power with a parked hard drive If HP 3D DriveGuard has parked the drive, the computer will behave in the following ways: ● The computer will not shut down.

  • Page 83: Identifying The Installed Optical Drive

    Identifying the installed optical drive From the Start screen, type e, click File Explorer, and select Computer. ▲ A list of all the devices installed in your computer, including your optical drive, is displayed. Inserting an optical disc Tray-load Turn on the computer. Press the release button (1) on the drive bezel to release the disc tray.

  • Page 84: Removing An Optical Disc

    Removing an optical disc Tray-load There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops.

  • Page 85: When The Disc Tray Fails To Open Normally

    When the disc tray fails to open normally Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.

  • Page 86: Sharing Optical Drives

    Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network.

  • Page 87: Security

    Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to the HP website at http://www.hpshopping.com. NOTE: If a webcam is installed or connected to the computer, and if the Face Recognition program is installed, you can set the security level for Face Recognition to balance the ease of use and the difficulty of breaching the security of the computer.

  • Page 88: Using Passwords

    ● Windows passwords are set only in the Windows operating system. ● If you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.

  • Page 89: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.
  • Page 90 Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and then press enter. When prompted, type a password. When prompted, type the new password again to confirm. To save your changes and exit Computer Setup, click the Save icon and then follow the on- screen instructions.

  • Page 91: Entering A Bios Administrator Password

    Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Managing a Computer Setup DriveLock password CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable,...

  • Page 92: Entering A Drivelock Password

    To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation field, and then press enter. NOTE: The DriveLock confirmation is case sensitive. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 93: Removing Drivelock Protection

    Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup. Use a pointing device or the arrow keys to select Security >...

  • Page 94: Removing Automatic Drivelock Protection

    Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 95: Installing Critical Security Updates

    Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP ProtectTools software Help.

  • Page 96: Using The Fingerprint Reader (Select Models Only)

    Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account with a password on the computer. This account allows you to log on to your computer with a swipe of a designated finger.

  • Page 97: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
  • Page 98 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 99: Cleaning Your Computer

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 100: Cleaning Procedures

    To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions.

  • Page 101: Using Softpaq Download Manager

    SoftPaq Download Manager. To download SoftPaqs: ▲ From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq Download Manager. Follow the instructions to download SoftPaqs. NOTE: If prompted by User Account Control, click Yes.

  • Page 102: 11 Backup And Recovery

    For detailed instructions, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 103: Performing A System Recovery

    Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 104: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition. From the Start screen, type c, and then select Computer. NOTE:...

  • Page 105: Using Windows 8 Operating System Media (Purchased Separately)

    Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 106: Remove Everything And Reinstall Windows

    Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select apps.

  • Page 107: Computer Setup (Bios) And Advanced System Diagnostics

    12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 108: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 109: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 110 BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type e, and then click File Explorer. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 111: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 112: 13 Support

    13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ●...

  • Page 113: Labels

    Circuit Card Identifier) of the SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module service label (select models only)—Provides the serial number of the HP Mobile Broadband Module. This label is located under the service door.

  • Page 114: 14 Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 115: Appendix A Traveling With The Computer

    “FRAGILE.” ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments.

  • Page 116: Appendix B Troubleshooting

    If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ●...

  • Page 117: The Computer Screen Is Blank

    The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display.

  • Page 118: An External Device Is Not Working

    An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ●...
  • Page 119 Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.

  • Page 120: The Computer Does Not Detect The Optical Drive

    The computer does not detect the optical drive If your operating system does not detect an installed device, the device driver software may be missing or corrupted. Remove any discs from the optical drive. From the Start screen, type c, select Control Panel, and then click System and Security. Click Devices and Printers, and then click Device Manager.

  • Page 121: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion

    The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive. ●...

  • Page 122: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface of the component. ● If you remove a component, place it in an electrostatic-safe container. If you need more information about static electricity or assistance with component removal or installation, contact HP support. 112 Appendix C Electrostatic discharge...

  • Page 123: Index

    Index Symbols/Numerics battery, replacing 46 connecting to a WLAN 21 1394 cable, connecting 56 BIOS connector, docking 58 1394 devices determining version 99 connector, power 11 connecting 56 downloading an update 99 conservation, power 47 defined 55 updating 99 corporate WLAN connection 21 removing 56 Bluetooth device 18, 23 critical battery level 42...
  • Page 124 34 Windows logo 7 configuring 51 using 33 defined 51 hot keys, media 36 labels inserting 52 HP 3D DriveGuard 71 Bluetooth 103 removing 53 HP Mobile Broadband, disabled HP Mobile Broadband removing insert 52 Module 103 ExpressCard slot 11...
  • Page 125 num lk key, identifying 35 recovery partition 94 security cable 9, 10 num lock light 5 recycle num lock, external keypad 35 computer 96 smart card refresh 95 defined 53 regulatory information inserting 54 operating environment 104 regulatory label 103 removing 54 optical disc wireless certification labels...
  • Page 126 upgrade bay wireless controls replacing a hard drive 66 button 18 replacing an optical drive 68 operating system 18 upgrade bay, identifying 11 wireless light 5, 18 USB 3.0 port 11 wireless network (WLAN) USB cable, connecting 55 connecting 21 USB devices corporate WLAN connection connecting 55...

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