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HP Laptop User Giude

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  • Page 1 User Guide...
  • Page 2 Company under license. Intel is a be bound by the terms of the HP End User trademark of Intel Corporation in the U.S. License Agreement (EULA). If you do not and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    1 Starting right ..............................1 Best practices ............................1 Fun things to do ............................ 2 More HP resources ..........................3 2 Getting to know your computer ........................4 Finding your hardware and software information ................. 4 Locating hardware ....................... 4 Locating software .........................
  • Page 6 Using Bluetooth wireless devices ..................23 Connecting to a wired network ......................24 Connecting to a local area network (LAN) ................. 24 4 Enjoying entertainment features ......................... 25 Using the webcam ..........................26 Sharing media and data between devices ..................26 Finding more information ....................
  • Page 7 Resolving a low battery level when the computer cannot exit Hibernation ..57 Running on external AC power ......................58 Troubleshooting power problems ..................59 HP CoolSense (select models only) ....................60 Refreshing your software content with Intel Smart Connect Technology (select models only) ..61...
  • Page 8 Inserting and removing a digital storage card ..................66 8 Maintaining your computer .......................... 67 Improving performance ........................67 Using HP 3D DriveGuard (select models only) ..............67 Using Disk Defragmenter ....................67 Using Disk Cleanup ......................68 Updating programs and drivers ......................69 Cleaning your computer ........................
  • Page 9 Remove everything and reinstall Windows ................ 84 Recovering using HP Recovery Manager ................85 What you need to know ..................85 Using the HP Recovery partition to recover a minimized image (select models only) ...................... 86 Using HP Recovery media to recover ............... 86 Changing the computer boot order ..............

  • Page 11: Starting Right

    This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after setup, fun things to do with your computer, and where to find additional HP resources. Best practices To get the most out of your smart investment, after you set up and register the computer, we recommend the following steps: ●...

  • Page 12: Fun Things To Do

    Fun things to do ● You know that you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV or gaming console? For more information, see Using video on page ●...

  • Page 13: More Hp Resources

    *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, select Device Manager. A list displays all the devices installed in your computer.

  • Page 15: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.
  • Page 16 Component Description Power connector Connects an AC adapter. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Chapter 2 Getting to know your computer...

  • Page 17: Left Side

    Left side Component Description ● RJ-45 (network) jack lights (2) White: The computer is connected to a network. ● Amber: The computer is connected to a network and activity is occurring on the network. RJ-45 (network) jack Connects a network cable. HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio...
  • Page 18 Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, Using HP 3D DriveGuard (select models only) on page ●...

  • Page 19: Display

    Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound.

  • Page 20: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports gestures.

  • Page 21: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power to preserve your work.
  • Page 22 Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. Chapter 2 Getting to know your computer...

  • Page 23: Buttons, Speakers, And Antennas

    Buttons, speakers, and antennas Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
  • Page 24 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.

  • Page 25: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 26: Bottom

    Bottom Components Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 27: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are located on the bottom of your computer or in other easily accessible locations. ● Service label—Provides important information, including the following: NOTE: Your label may look slightly different from the illustration in this section.
  • Page 28 ● Wireless certification label or labels—Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer.

  • Page 29: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 30: Using The Wireless Button

    Using the wireless button The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.

  • Page 31: Using Operating System Controls

    Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: From the Start screen, type n, and then select Settings. Type network and sharing in the search box, and then select Network and Sharing Center.

  • Page 32: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●...

  • Page 33: Connecting To A Wlan

    Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, from the Start screen, type h, and then select Help and Support. Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on.

  • Page 34: Connecting To A Wired Network

    Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem connection, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.

  • Page 35: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and...

  • Page 36: Using The Webcam

    Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and colleagues, next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take still photos.

  • Page 37: Using Smedio 360 Suite

    From the Start screen, select the sMedio 360 Suite app. – or – From the Start screen, type s, and then select sMedio 360 Suite for HP from the list of apps. Using sMedio 360 TrueSync To migrate and synchronize data between two computers, the computers must be on the same home group network.

  • Page 38: Using Smedio 360 Truelink

    Using sMedio 360 TrueLink+ Download the sMedio 360 TrueLink+ free app to your phone to wirelessly share, photos, videos, and music between your Android 4.0 smart phone and your computer. Your phone must be on the same home group network as your computer. For help in connecting the phone to your home group network, see the phone manufacturer's instructions.

  • Page 39: Using Audio

    To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.

  • Page 40: Checking The Sound

    Checking the sound To check the audio functions on your computer, follow these steps: From the Start screen, type c, and then select Control Panel from the list of applications. Select Hardware and Sound, and then select Sound. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and then select Test.

  • Page 41: Connecting An Hdmi Device

    Connecting an HDMI device NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. Connect one end of the HDMI cable to the HDMI port on the computer.

  • Page 42: Connecting A Thunderbolt Displayport Device

    To return the audio stream to the computer speakers: From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. On the Playback tab, select Speakers and Headphones. Select Set Default, and then select OK.

  • Page 43: Using Intel Wireless Display And Wireless Music (Select Models Only)

    NOTE: Adjust the screen resolution of the external device, especially if you choose the “Extend” option. From the Start screen, type c, and then select Control Panel from the list of applications. Select Appearance and Personalization. Under Display, select Adjust screen resolution.

  • Page 44: Navigating Using Touch Gestures, Pointing Devices And The Keyboard

    Navigating using touch gestures, pointing devices and the keyboard Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on the touch screen. NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports on the computer.

  • Page 45: Using The Touchpad

    Using the TouchPad The TouchPad allows you to navigate the computer with simple finger movements. You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. From the Start screen, type c to display the Apps list. Select Control Panel, and then select Hardware and Sound.

  • Page 46: Using Touchpad Gestures

    Using TouchPad gestures A TouchPad allows you to control the pointer on the screen using your fingers. TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on a external mouse. NOTE: TouchPad gestures are not supported in all apps. To view a demonstration of each gesture: From the Start screen, type c to display the Apps list.

  • Page 47: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/stretching Pinching and stretching allow you to zoom in or out on images or text. ●...

  • Page 48: Rotating (Select Models Only)

    Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, and then anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

  • Page 49: Flicking (Select Models Only)

    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps.

  • Page 50: Top-Edge Swipe

    Top-edge swipe The top-edge swipe allows you to access All Apps available from the Start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the top edge to display available apps. Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly.

  • Page 51: Using Touch Screen Gestures

    Using touch screen gestures A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and mouse. One-finger slide The one-finger slide is most often used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object.

  • Page 52: Tapping

    Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. NOTE: Press and hold your finger on an object to open a help screen that provides information about the object.

  • Page 53: Pinching/Stretching

    Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the screen and then move your fingers together. ● Zoom in by placing two fingers together on the screen and then move your fingers apart. Rotating (select models only) Rotating allows you to turn items such as photos.

  • Page 54: Edge Swipes

    Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the display bezel onto the screen to display the charms.

  • Page 55: Top-Edge Swipe And Bottom-Edge Swipe

    Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer. Gently swipe your finger from the top edge or the bottom edge of the display bezel onto the screen.

  • Page 56: Keyboard Backlight

    Keyboard backlight The keyboard backlight feature, turned on at the factory, lights up the keyboard. ▲ To turn the keyboard backlight feature off or on, press f5. NOTE: When this feature is on, the light on the key is on. Chapter 5 Navigating using touch gestures, pointing devices and the keyboard...

  • Page 57: Using The Keyboard And Mouse

    Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions .
  • Page 58 Icon Description Turns the keyboard backlight feature off or on. NOTE: To conserve battery power, turn off this feature. Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD.

  • Page 59: Using Windows 8 Shortcut Keys

    Using Windows 8 shortcut keys Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you with Windows 8 functions. Press the Windows logo key in combination with the appropriate key to perform the action. For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and Support.

  • Page 60: Using The Hot Keys

    Using the hot keys A hot key is a combination of the key and either the key or the key. To use a hot key: Briefly press the key, and then briefly press the second key of the combination. ▲ Function Hot key Description...

  • Page 61: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation.

  • Page 62: Initiating Sleep And Hibernation

    Initiating Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation. ● Sleep–The Sleep state is automatically initiated after a period of inactivity when running on battery power or on external power. Your work is saved to memory, allowing you to resume your work very quickly.

  • Page 63: Enabling And Exiting User-Initiated Hibernation

    When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before the computer will return to the screen. Enabling and exiting user-initiated Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options:...

  • Page 64: Using The Power Meter And Power Settings

    Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, on the Windows desktop, point over the power meter icon.

  • Page 65: Selecting A Power Plan

    To change the power plan, from the Start screen, type power, select Settings, and then select Power Options. The following power plans are available: ● HP Recommended (recommended). Automatically balances performance with energy consumption on capable hardware. ● Power saver. Saves power by reducing system performance and screen brightness where possible.

  • Page 66: Running On Battery Power

    Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app from the Start screen, and then select Battery and performance. Conserving battery power Tips for conserving battery power and maximizing battery life: ●...

  • Page 67: Identifying Low Battery Levels

    ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, follow these steps: Connect the AC adapter to the computer and to external power.

  • Page 68: Running On External Ac Power

    To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are onboard aircraft.

  • Page 69: Troubleshooting Power Problems

    Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: Shut down the computer.

  • Page 70: Hp Coolsense (Select Models Only)

    When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer may be higher than it would be with HP CoolSense on.

  • Page 71: Refreshing Your Software Content With Intel Smart Connect Technology (Select Models Only)

    Refreshing your software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. Smart Connect then updates the content for certain open applications and reinitiates Sleep.

  • Page 72: Shutting Down (Turning Off) The Computer

    Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 73: Managing And Sharing Information

    Managing and sharing information Drives are digital storage devices that help you store, manage, share, and access information. Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for all of your personal files. Some computers have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu-ray Disc (BD).

  • Page 74: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section.

  • Page 75: Removing A Usb Device

    Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device. CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure to safely remove the USB device.

  • Page 76: Inserting And Removing A Digital Storage Card

    Inserting and removing a digital storage card To insert a digital storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. Hold the card label-side up, with the connectors facing the computer. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.

  • Page 77: Maintaining Your Computer

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.

  • Page 78: Using Disk Cleanup

    Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 79: Updating Programs And Drivers

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.

  • Page 80: Cleaning Your Computer

    Cleaning your computer Cleaning your computer and external devices helps keep them in good working condition. If you don't clean your computer, dust and dirt particles can build up. CAUTION: Avoid using the following cleaning products to clean your computer: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer.

  • Page 81: Traveling With Or Shipping Your Computer

    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦...

  • Page 82: Securing Your Computer And Information

    Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

  • Page 83: Setting Windows Passwords

    ● Change your passwords at least every three months. ● An ideal password is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords, from the Start screen, type h, and then select Help and Support.

  • Page 84: Tpm Embedded Security Device (Select Models Only)

    To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. Use the arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts.

  • Page 85: Using Antivirus Software

    Any data that does not meet those criteria is blocked. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see Updating...

  • Page 86: Installing Hp And Third-Party Software Updates

    Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications when they become available.

  • Page 87: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 88: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 89: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 90: 11 Backing Up, Restoring, And Recovering

    11 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 91: Creating Recovery Media And Backups

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 92: Creating Hp Recovery Media

    Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.

  • Page 93: Restore And Recovery

    Remove everything and reinstall Windows on page ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 94: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 95: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 96: Using The Hp Recovery Partition To Recover A Minimized Image (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 97: Changing The Computer Boot Order

    Select the optical drive or USB flash drive you want to boot from. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT:...

  • Page 98: 12 Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 99: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 100: 13 Electrostatic Discharge

    13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 101: Index

    9 personal files 81 left side 7 hard drive light 8 software and information 76 right side 5 hard drive, HP 3D DriveGuard 67 backups 80 top 10 HDMI bass settings hot key 50 computer reset 81, 83, 84...
  • Page 102 85 Intel Wireless Display 33 Disk Cleanup 68 USB flash drive 86 Intel Wireless Music 33 Disk Defragmenter 67 using HP Recovery media 82 internal display switch, microphone jack, identifying 5 recovery media identifying 9 microphone, connecting 29 creating 82...
  • Page 103 reset system restore point computer 83, 84 creating 81 vents, identifying 16 steps 84 restoring 83 video 30 restore, Windows File History 83 right-edge swipe 44 testing an AC adapter 59 webcam RJ-45 (network) jack, identifying Thunderbolt DisplayPort identifying 9 connecting 32 using 26 RJ-45 (network) lights,...

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