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HP ENVY 17 Maintenance And Service Manual

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See also: Maintenance and Service Manual , Reference Manual
HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
HP ENVY TouchSmart 17 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ENVY 17

  • Page 1 HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 5 Display ..............................5 Buttons, speakers, and fingerprint reader .................... 6 Keys ..............................7 Lights ..............................8 TouchPad ............................. 9 Left side .............................. 10 Right side ............................11 Bottom ..............................
  • Page 8 Rear speakers ........................84 Power button board ......................86 TouchPad module ......................87 7 Windows 7 - Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) ......89 Starting Setup Utility (BIOS) ....................... 89 Updating the BIOS ..........................89 Determining the BIOS version ...................
  • Page 9 Restoring specific files ....................... 97 Restoring specific files using Windows Backup and Restore ......97 Recovering the original system using HP Recovery Manager ........... 97 What you need to know ..................97 Recovering using HP Recovery partition (select models only) ......98 Recovering using the recovery media ...............

  • Page 11: Product Description

    Product description Category Description Product Name HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC ● Processors Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) ●...
  • Page 12 Category Description Supports up to 16-GB of system RAM in the following configurations: ● 4096-MB total system memory (2048×2) ● 4096-MB total system memory (4096×1) ● 6144-MB total system memory (2048×1 + 4096×1) ● 8192-MB total system memory (4096×2) ● 8192-MB total system memory (8192×1) ●...
  • Page 13 Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG, 1280×720 by 30 frames per second) Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 14 Category Description Power requirements Supports the following HP AC adapters: ● 65W (4.5mm connector) (select models only) ● 65W EM (4.5mm connector) (select models only) ● 90W (4.5mm connector) (select models only) ● 90W EM (4.5mm connector) (select models only) ●...

  • Page 15: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound.

  • Page 16: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description ● Power button When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 18: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 19: Touchpad

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad...

  • Page 20: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents (2) Enable airflow to cool internal components.

  • Page 21: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select it and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 22: Bottom

    Off: The computer is using DC power. Power connector Connects an AC adapter. Bottom Component Description HP Triple Bass Reflex Subwoofer Provides superior bass sound. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 23 Component Description Speakers (2) Produce sound. Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 24: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details. Computer major components...
  • Page 26 Chapter 3 Illustrated parts catalog...
  • Page 27 United States (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability (includes keyboard cable...
  • Page 28 For use in the United States 736685-001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly, but without Leap Motion capability (includes keyboard cable and backlight cable):...
  • Page 29 For use in the United States 720244-001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly (includes keyboard cable and pointing stick cable): For use in the United States...
  • Page 30 Base enclosure: For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736476-001 with Leap Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models...
  • Page 31 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non- TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720247-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive...

  • Page 32: Display Assembly Subcomponents

    (26) Service cover: For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254-001 equipped with a non-TouchScreen display assembly Display assembly subcomponents Item...
  • Page 33 Item Component Spare part number Left and right hinge covers 720238-001 Display enclosure (includes 2 rubber screw covers): 720223-001 Display assembly subcomponents...

  • Page 34: Mass Storage Devices

    Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720247-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive...

  • Page 35: Miscellaneous Parts

    90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) 710414-001 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 65-W AC adapter (non-PFC, S, 3-wire, 4.5-mm) 710412-001 HP HDMI to VGA adapter 701943-001 Power cord (3-pin, black, 1.83-m):...
  • Page 36 720222-001 WLAN antenna 720223-001 Display enclosure for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720225-001 Base enclosure for use only on computer models equipped with a non-TouchScreen display assembly...
  • Page 37 Power connector cable for use only on computer models equipped with a graphics subsystem with UMA memory 720242-001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly in the United States (includes keyboard cable and pointing stick cable)
  • Page 38 Czech Republic (includes keyboard cable and backlight cable) 720245-001 Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in the United States (includes keyboard cable and backlight cable) 720245-DB1...
  • Page 39 17.3-in, BV, HD, LED display panel for use only on computer models equipped with a non- TouchScreen display assembly 720258-001 Rubber Feet Kit for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720259-001...
  • Page 40 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap Motion capability 736476-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability 736478-001 17.3-in, AG, FHD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17...
  • Page 41 TouchScreen display assembly and with Leap Motion capability (includes replacement thermal material) 736483-001 Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability 736685-001...
  • Page 42 Spare part number Description 736685-DB1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in Canada (includes keyboard cable and backlight cable)

  • Page 43: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 45: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 47: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer...

  • Page 49: Battery

    Battery Description Spare part number 6-cell, 62WHr 32.8AH Li-ion battery 710417-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Service Cover

    Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254-001 equipped with a non-TouchScreen display assembly Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 51: Hard Drive

    Hard drive Description Spare part number 1.5 TB 5400-RPM SATA RAW 9.5 mm 747375-001 1-TB, 5400-RPM 676521-001 1-TB, 5400-RPM hybrid 731999-001 750-GB, 5400-RPM 634250-001 750-GB, 5400-RPM hybrid 732001-001 500-GB, 5400-RPM 683802-001 500-GB, 5400-RPM hybrid 732000-001 Before removing the primary hard drive or secondary hard drive (select models only), follow these steps: Shut down the computer.
  • Page 52 Use the tab to remove the hard drive from the hard drive bay (3). Remove the secondary hard drive (select models only): Disconnect the hard drive cable from the system board (1), and then remove it (2). Use the tab to remove the hard drive from the hard drive bay (3). Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Memory Modules

    If it is necessary to disassemble the primary or secondary hard drive: Disconnect the hard drive connector cable (1) from the hard drive. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive.

  • Page 54: Wlan Module

    Remove the battery (see Battery on page 39). Remove the service cover (see Service cover on page 40). Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) CAUTION: To prevent damage to the memory module, hold it by the edges only.
  • Page 55 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

  • Page 56: Optical Drive

    Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non- TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720247-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive...
  • Page 57 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two screws (1) that secure the optical drive bracket to the optical drive. Component replacement procedures...
  • Page 58 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 59: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 60: Display Panel

    Display panel NOTE: The TouchScreen display assembly is spared as a whole unit assembly only. The non- TouchScreen display is spared at the subcomponent level only. Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 Remove the display bezel (4). The display bezel is available using spare part number 720227-001. Remove the display hinge covers (1),1 screw per hinge. Component replacement procedures...
  • Page 62 Remove the 6 display panel screws (2 on the top and 6 on the bottom). NOTE: Remove any tabs or tape adhering to the display panel. Support the display panel as you lean the panel forward (1), and then release the support strip (2) that secures the display panel connector.
  • Page 63 Remove the 4 screws securing the hinge brackets to the panel (1), and then remove the panel (2). Reverse this procedure to install the display panel. Component replacement procedures...

  • Page 64: Rtc Battery

    RTC battery Description Spare part number RTC battery 651948-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Base Enclosure

    Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with 736476-001 Leap Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models...
  • Page 66 Remove the base enclosure: Turn the computer face down, and remove the rubber feet (1) and the 2 screws (2). Remove 10 2.5x4-MM screws (1), and then remove 4 screws from the left and right sides of the base enclosure (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Remove 3 2x5-MM screws around the memory module area. Remove 3 2x3-MM screws from the optical drive bay, and then remove 5 2x3-MM screws from the hard drive bays. Component replacement procedures...
  • Page 68 Remove 3 1.5x2-MM screws from the battery bay. Disconnect the subwoofer cable (1), the optical drive cable (2), and the front speaker cable (3) from the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Front Speakers

    Remove the base enclosure. NOTE: Use a thin, non-conductive tool to remove the base enclosure. Front speakers Description Spare part number Front speaker Kit (includes left and right speakers and cable) 720262-001 Before removing the front speakers, follow these steps: Shut down the computer.

  • Page 70: Optical Drive Connector Board

    Remove the front speakers: Turn the computer, with the front edge toward you. Remove 4 screws (1). Disengage the cables, and then remove the front speakers (2). Reverse this procedure to install the speakers. Optical drive connector board NOTE: The optical drive connector board and cable are included in the optical drive spare part kit. See x for optical drive spare part kit information.

  • Page 71: Subwoofer

    Remove the optical drive (see Optical drive on page 46). Remove the base enclosure (see Base enclosure on page 55). Remove the optical drive connector board: Remove the screw (1), and then lift the optical drive connector board (2) to remove it. ▲...
  • Page 72 Remove the optical drive (see Optical drive on page 46). Remove the base enclosure (see Base enclosure on page 55). Remove the subwoofer: ▲ Disconnect the subwoofer cable (1), remove the 3 screws (2), and then remove the subwoofer (3) and 3 rubber grommets (4). Reverse this procedure to install the subwoofer.

  • Page 73: Display Hinges And Top Cover

    720238-001 For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 736483-001 equipped with a non-TouchScreen display assembly with Leap Motion capability For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models...
  • Page 74 Remove the display hinge covers: Disengage the WLAN cable (1) and the display cable (2), and then disconnect the webcam cable (3). Remove the 3 6.5-MM screws on the left side (5) and the 4 6.5-MM screws on the right side (5) that secure the hinges to the display panel.

  • Page 75: Display Panel Cable

    Display panel cable Description Spare part number Display panel cable 720229-001 Before removing the display panel cable: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: Webcamera/Microphone Module

    Webcamera/microphone module Description Spare part numbers Webcamera/microphone module 720273-001 Webcamera/microphone module cable 720229-001 Before removing the webcamera/microphone module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 77: Wlan Antenna Cables

    Reverse this procedure to install the webcamera/microphone module. WLAN antenna cables Description Spare part numbers WLAN antenna cables 720222-001 Before removing the antenna cables: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 78 ▲ Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the left and right sides of the hinge. Reverse this procedure to install the WLAN antenna cables. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Usb Board

    USB board Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 724142-001 For use only on computer models with Leap Motion capability 741074-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251-001 Before removing the USB board, follow these steps: Shut down the computer.
  • Page 80 Remove the USB board and cables: Disconnect the USB board cable (1) disconnect the ZIF connector for the ribbon cable (2) from the top cover, and then disengage the cable (3) from the channels. Remove the screws securing the USB board (4). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Fingerprint Reader Board

    Disengage the audio cable (1), disconnect the board (2), and then remove the USB board (3). Reverse this procedure to install the USB board and cables. Fingerprint reader board Description Spare part number Fingerprint reader board 720236-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer.

  • Page 82: Leap Motion Module

    Remove the optical drive (see Optical drive on page 46). Remove the base enclosure (see Base enclosure on page 55). Remove the fingerprint reader board and cable: Disconnect the cable (1) that secures the fingerprint reader to the top cover. Release the top cover shield (2) and (3), and then remove the fingerprint reader board.

  • Page 83: Power Connector Cable

    Remove the base enclosure (see Base enclosure on page 55). Remove the USB board (see USB board on page 69). Remove the fingerprint reader module (see Fingerprint reader board on page 71). Remove the Leap Motion module: Disconnect the Leap Motion module cable (1) from the system board. Remove the two Phillips PM1.5×2.5 screws (2) that secure the Leap Motion module to the top cover.

  • Page 84: Fan

    Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 85 Before removing the fan: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 86: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics 736481-601 subsystem with 4-GB of discrete memory, and the Windows 8 Professional operating system for use only on computer models equipped Leap Motion capability Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics 736481-501...
  • Page 87 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 39). Remove the display panel (see Display panel on page 50).

  • Page 88: Heat Sink

    Lift the system board (1) , and then remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink Description Spare part number For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia 720233-001 N14P-GT (GeForce 750M) graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia...

  • Page 89: Processor

    Remove the hard drive (see Hard drive on page 41). Remove the RTC battery (see RTC battery (see RTC battery on page 54). Remove the memory modules (see Memory modules on page 43). Remove the WLAN module (see WLAN module on page 44).
  • Page 90 Description Spare part number Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 723521-001 6.0-MB L3 cache, 47 W) Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0- 738201-001 MB L3 cache, 37 W) Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0- 737328-001 MB L3 cache, 37 W)

  • Page 91: Keyboard

    For use in country or region: Spare part number: For use in country or region: Spare part number: Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models (includes keyboard cable and backlight cable): For use in Canada 720245-DB1...
  • Page 92 For use in Latin America 720244-161 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly (includes keyboard cable and pointing stick cable): For use in the United States...
  • Page 93 Remove the base enclosure (see Base enclosure on page 55). Remove the fan (see Fan on page 74). Remove the system board (see System board on page 76). Remove the keyboard: Release the power button board cable. Remove the 4 Phillips PM 2x3 screws (1), and then release the shield from the keyboard (2). Component replacement procedures...

  • Page 94: Rear Speakers

    Remove the 2 Phillips PM 2.5x3 screws securing the keyboard to the top cover (1), slide the keyboard to release it from the tabs, and then remove the keyboard from the top cover (2). Reverse this procedure to install the keyboard. Rear speakers Description Spare part number...
  • Page 95 Remove the optical drive (see Optical drive on page 46). Remove the base enclosure (see Base enclosure on page 55). Remove the fan (see Fan on page 74). Remove the system board (see System board on page 76). Remove the keyboard (see Keyboard on page 81).

  • Page 96: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 720250-001 Before removing the Power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 97: Touchpad Module

    Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720230-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720253-001 equipped with a non-TouchScreen display assembly with Leap Motion capability Before removing the TouchPad button board, follow these steps: Shut down the computer.
  • Page 98 Remove the memory modules (see Memory modules on page 43). Remove the WLAN module (see WLAN module on page 44). Remove the optical drive (see Optical drive on page 46). Remove the base enclosure (see Base enclosure on page 55). Remove the fan (see Fan on page 74).

  • Page 99: Windows 7 - Using Computer Setup (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 100: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 101: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive...

  • Page 102: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current...

  • Page 103: Hard Drive Specifications

    Metric U.S. Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.329) Color tolerance (White)

  • Page 104: Windows 7 - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, you should create recovery discs or a recovery flash drive using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then configures the settings for the default programs.

  • Page 105: Creating The Recovery Media

    Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 106: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 107: Restore And Recovery

    Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 108: Recovering Using Hp Recovery Partition (Select Models Only)

    Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you to restore your system without the need for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working.

  • Page 109: Changing The Computer Boot Order

    Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: Insert the flash drive into a USB port.

  • Page 110: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 111 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...

  • Page 112: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 102 Chapter 11 Recycling...

  • Page 113: Index

    Index Blu-ray Disc ROM with SuperMulti spare part number 27 AC adapter 12 DVD±R/RW Double-Layer spare part numbers 63 spare part numbers 26 Combo Drive display panel AC adapter, spare part numbers removal 46 removal 50 spare part numbers 21, 24, spare part numbers 22, 29 action keys display panel cable 65...
  • Page 114 23 caps lock 8 product description 3 hinge, spare part number 22 hard drive 11 USB 3.0 10, 11 HP Recovery Manager 97 mute 8 power button board power 8, 11 removal 86 integrated numeric keypad, wireless 8...
  • Page 115 98 front 20 vents, identifying 10, 12 recovering the original system 97 rear 17 recovery 97 specifications HP Recovery Manager 97 computer 92 webcam light, identifying 5 recovery discs 94 display 92 webcamera/microphone cable recovery media 94 hard drive 93...
  • Page 116 WLAN antenna spare part number 26 spare part numbers 26 WLAN antennas, identifying 5 WLAN device 14 WLAN label 14 WLAN module removal 44 spare part numbers 3, 21, 26, 30, 44 106 Index...

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