HP Pavilion 17 Maintenance And Service Manual
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HP Pavilion 17 Maintenance And Service Manual

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HP Pavilion 17 TouchSmart Notebook
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HP Pavilion 17 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion 17

  • Page 1 HP Pavilion 17 TouchSmart Notebook HP Pavilion 17 Notebook PC Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................10 Finding your hardware and software information ................10 Locating hardware ......................10 Display ..............................10 Buttons and speakers ......................... 12 Keys ..............................13 Lights ..............................14 TouchPad ............................
  • Page 8 Power connector cable ...................... 89 Optical drive connector cable .................... 90 PCH heat sink ........................91 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............93 Starting Setup Utility (BIOS) ....................... 93 Updating the BIOS ..........................93 Determining the BIOS version ...................
  • Page 9 Recovering using HP Recovery Manager ................ 100 What you need to know ................... 100 Using the HP Recovery partition ..............100 Using HP Recovery media to recover ............. 101 Changing the computer boot order ..............101 Removing the HP Recovery partition ................102 10 Power cord set requirements ........................

  • Page 11: Product Description

    Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP Pavilion 17 TouchSmart Notebook PC √ √ HP Pavilion 17 Notebook PC Processors √ ● AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz;...
  • Page 12 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Processors (continued) 4th Generation Intel Core √ ● Intel® Core® i7-4702MQ 2.20 GHz processor (SC turbo up to 2.90 GHz; 1600 MHz FSB, 6.0 MB L3 cache, quad core, 37 W) ●...
  • Page 13 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics Internal graphics: √ ● AMD Radeon™ HD 8650G graphics on computer models equipped with an AMD A10-5750M processor ● AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor ●...
  • Page 14 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Switchable graphics: √ ● AMD Radeon HD 8670M with 1 GB of dedicated video memory (128 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz) ●...
  • Page 15 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Internal graphics: √ ● Intel HD Graphics 4600 on computer models equipped with an Intel 4th Generation Core processor ● Intel HD Graphics 4000 on computer models equipped with an Intel 3rd Generation Core processor ●...
  • Page 16 Support for 6.35 cm (2.5 in) hard drives in √ √ 7.0 mm (.28 in) and 9.5 mm (.37 in) thickness Support for Serial ATA Support for HP 3D DriveGuard hard drive protection Support for the following hard drives: ● 1 TB, 5400 rpm, 9.5 mm ●...
  • Page 17 Combo Adapter Antenna support for 802.11a/b/g/n - Multiple-Input and Multiple-Output (MIMO) support 2x2 External media cards HP 2 in-1 multiformat Digital Media √ √ Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital...
  • Page 18 Support for Windows 8 modern trackpad Power requirements Support for the following AC adapters: √ √ ● 90 W HP Smart AC adapter (PFC, 4.5 mm) ● 65 W HP Smart AC adapter (non- PFC, 4.5 mm) Support for the following batteries: √...
  • Page 19 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Operating system Preinstalled: √ √ ● Windows 8.1 Standard ● Windows 8 Standard ● FreeDOS Serviceability End user replaceable parts: √ √ ● AC adapter ●...

  • Page 20: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager in the left column.
  • Page 21 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app. Display...

  • Page 22: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Keys

    Keys Item Component Description Reveals system information when pressed in combination with the key. Reveals system information when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen.

  • Page 24: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 25: Touchpad

    TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 26 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 27: Right Side

    Right side Item Component Description Optical drive Reads and writes to an optical disc. Optical drive eject button Releases the disc tray. USB 2.0 port Connects an optional USB device. RJ-45 (network) jack Connects a network cable. ● AC adapter light White: The AC adapter is connected and the battery is charged.

  • Page 28: Bottom

    Bottom Item Component Description Battery bay Holds the battery. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 29 ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

  • Page 30: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 31 HP Pavilion 17 TouchSmart Notebook models 17.3 in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED display assembly for HP Pavilion 17 Notebook models. This display assembly is spared at the subcomponent level only. For more display assembly spare part...
  • Page 32 In sparkling black and silver finish for use on all computer models 720684-001 Power button board (includes cable) For use with HP Pavilion 17 Notebook computer models only 720673-001 For use with HP Pavilion 17 TouchSmart Notebook computer models only 749969-001 Chapter 3 Illustrated parts catalog...
  • Page 33 720672-001 board cable) System board (includes replacement thermal material): HP Pavilion 17 Notebook computer models For use only on computer models equipped with the AMD A76M chipset, a graphics 737131-501 subsystem with 2 GB of discrete memory, and the Windows 8 Standard...
  • Page 34 729843-001 processor, a graphics subsystem with UMA memory, and the FreeDOS operating system HP Pavilion 17 TouchSmart Notebook computer models For use only on computer models equipped with the AMD A76M chipset, a graphics 749966-001 subsystem with UMA memory, and the FreeDOS operating system...
  • Page 35 Item Component Spare part number For use only on computer models equipped with the AMD A76M chipset, a graphics 749966-501 subsystem with UMA memory, and the Windows 8.1 Standard operating system For use only on computer models equipped with the AMD A76M chipset, a graphics 749967-001 subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with the AMD A76M chipset, a graphics...
  • Page 36 Item Component Spare part number AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB 713550-001 L2 cache, DDR3, dual core, 35 W) AMD A6-4400M 2.70 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 1.0 MB 683047-001 L2 cache, DDR3, dual core, 35 W) AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz;...
  • Page 37 RJ-45 cover) For use only on HP Pavilion 17 Notebook computer models 720665-001 For use only on HP Pavilion 17 TouchSmart Notebook computer models 753890-001 Rubber Kit (not illustrated, includes front and rear rubber feet and display bezel 720677-001...

  • Page 38: Display Assembly Subcomponents

    Service cover 720675-001 Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP Pavilion 17 Notebook non-touch screen models only. The HP Pavilion 17 TouchSmart Notebook models are spared at the display assembly only. Chapter 3 Illustrated parts catalog...
  • Page 39 Item Component Spare part number Display bezel 720666-001 17.3 in (43.94 cm), BrightView, HD, LED, display panel 720676-001 Display hinges (includes left and right hinges and hinge brackets) 720669-001 Webcam/microphone module (includes double-sided adhesive) 719845-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 720659-001 Display panel cable (includes webcam/microphone module cable) 720667-001...

  • Page 40: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket or hard drive connector cable): 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (supported for use on computer models equipped with 669300-001 Intel processors and supported for use on computer models equipped with AMD processors with Windows 8.0)

  • Page 41: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65 W HP Smart AC adapter (non-PFC, 4.5 mm) for use on all computer models 710412-001 90 W HP Smart AC adapter (PFC, 4.5 mm) for use on all computer models 710413-001 Power cord (3 pin, black, 1.83 m):...
  • Page 42 DDR3, quad core, 35 W; includes replacement thermal material) 710412-001 65 W HP Smart AC adapter (non-PFC, 4.5 mm) for use on all computer models 710413-001 90 W HP Smart AC adapter (PFC, 4.5 mm) for use on all computer models 710416-001 6 cell, 47 Wh, 2.20 Ah, Li-ion battery...
  • Page 43 Intel Core i3-3130M 2.60 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 35 W; includes replacement thermal material) 713255-001 System board for use only on HP Pavilion 17 Notebook computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system (includes replacement thermal material)
  • Page 44 Thermal Material Kit (includes thermal replacement material) 720459-001 System board for use only on HP Pavilion 17 Notebook computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2 GB of discrete memory, and the FreeDOS operating system (includes thermal replacement material)
  • Page 45 DVD±RW Double Layer SuperMulti Drive 720672-001 TouchPad button board (includes TouchPad board cable and TouchPad button board cable) 720673-001 Power button board for use with HP Pavilion 17 Notebook computer models only (includes cable) 720674-001 RJ-45/USB board (includes cable) 720675-001...
  • Page 46 Spare part number Description 720691-001 System board for use only on HP Pavilion 17 Notebook computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system (includes thermal replacement material) 720691-501 System board for use only on HP Pavilion 17 Notebook computer models equipped with the AMD...
  • Page 47 (includes thermal replacement material) 726633-001 System board for use only on HP Pavilion 17 Notebook computer models equipped with an AMD A6-5200 processor, a graphics subsystem with UMA memory, and the FreeDOS operating system...
  • Page 48 Top cover in mineral black finish for use on all computer models (includes TouchPad) 735080-001 System board for use only on HP Pavilion 17 Notebook computer models equipped with the Intel HM86 chipset, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS...
  • Page 49 Intel HM86 Express chipset, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system 749985-501 System board for use only on HP Pavilion 17 TouchSmart Notebook models equipped with the Intel HM86 Express chipset, a graphics subsystem with 1 GB of discrete memory, and the Windows 8.1 Standard operating system...
  • Page 50 Spare part number Description 758897-001 System board for use only on HP Pavilion 17 TouchSmart Notebook computer models equipped with an AMD A4-5000 processor, a graphics subsystem with UMA memory, and the FreeDOS operating system (includes thermal replacement material) 758897-501 System board for use only on HP Pavilion 17 TouchSmart Notebook computer models equipped with an AMD A4-5000 processor, a graphics subsystem with UMA memory, and the Windows 8.1...

  • Page 51: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 52: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 53 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 54: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 55 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 56: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer...

  • Page 57: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 58: Optical Drive

    Optical drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number DVD±RW Double Layer SuperMulti Drive 720671-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: Hard Drive

    Remove the optical drive (3). Reverse this procedure to install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001.
  • Page 60 Remove the hard drive: Remove the two Phillips PM2.5×5.75 screws (1) that secure the hard drive to the computer. Disconnect the hard drive connector cable (2) from the system board. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay. Remove the hard drive (2).
  • Page 61 Reverse this procedure to install the hard drive. Component replacement procedures...

  • Page 62: Wlan Module

    WLAN module Description Spare part number Qualcomm Atheros QCA9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use on all 733476-001 computer models Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all 690020-001 computer models Realtek RTL8188EE 802.11b/g/n WiFi Adapter for use on all computer models...
  • Page 63 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 64: Memory Module

    Memory module Description Spare part number 8 GB (PC3L, 12800, 1600 MHz) 693374-001 4 GB (PC3L, 12800, 1600 MHz) 691740-001 2 GB (PC3L, 12800, 1600 MHz) 691739-001 NOTE: Before adding new memory, make sure you update the computer to the latest BIOS. Refer Updating the BIOS on page Before removing a memory module, follow these steps: Turn off the computer.

  • Page 65: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 66: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number In black finish for use on all computer 720670-A41 In black finish for use on all 720670-B31 models in Belgium computer models Internationally In black finish for use only on computer 720670-261 In black finish for use only on...
  • Page 67 For use in country/region Spare part number In white finish for use on all computer 724535-051 In white finish for use on all 724535-BA1 models in France computer models the Adriatic Region In white finish for use on all computer 724535-041 In white finish for use on all 724535-071...
  • Page 68 Remove the keyboard: Remove the two Phillips PM2.5×7.0 screws that secure the keyboard to the computer. Partially open the computer. Rest and secure the computer on its left side. Insert a thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 69 Lift the rear edge of the keyboard until it rests at an angle. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard ribbon cable is attached, and then disconnect the keyboard ribbon cable (3) from the system board.

  • Page 70: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number In flyer red finish for use on all computer models 720681-001 In goji berry finish for use on all computer models 748414-001 In hazel berry finish for use on all computer models 748413-001 In mineral black finish for use on all computer models 733516-001...
  • Page 71 Remove the 15 Phillips PM2.5×7.0 screws that secure the top cover to the computer. Remove the six Phillips PM2.0×3.0 screws that secure the top cover to the computer. Turn the computer right side up with the front toward you. Open the computer. Release the ZIF connector (1) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board.
  • Page 72 Release the ZIF connector (2) to which the TouchPad button board ribbon cable is attached, and then disconnect the TouchPad button board ribbon cable from the system board. Remove the three Phillips PM2.5×7.0 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides detach from the computer.

  • Page 73: Power Button Board

    Power button board (includes cable) For use only with HP Pavilion 17 Notebook computer models 720673-001 For use only with HP Pavilion 17 TouchSmart Notebook computer models 749969-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 720672-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Display Assembly

    Display assembly NOTE: The HP Pavilion 17 TouchSmart Notebook models are spared at the display assembly only. For removal procedures for the HP Pavilion 17 Notebook non-touch screen models display assembly subcomponents, see Display assembly subcomponents on page Component Spare part number 17.3 in (43.94 cm) display assembly, HD+, WLED, BrightView, AG, SVA, LED TouchSmart...
  • Page 76 Release the wireless antenna cables from the clips built into the base enclosure (3). Remove the four Phillips PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure. Remove the display assembly (2) from the computer. Reverse this procedure to reassemble and install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 77: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP Pavilion 17 Notebook non-touch screen models only. For removal procedures for an HP Pavilion 17 TouchSmart Notebook model display assembly; see Display assembly on page Component Spare part number...
  • Page 78 Release the wireless antenna cables from the clips built into the base enclosure (3). Remove the four Phillips PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure. Remove the display assembly (2) from the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 720677-001. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 80 Remove the display bezel (4). If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.) Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
  • Page 81 If it is necessary to replace the display panel: Remove the six Phillips PM2.5×4.5 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 82 If it is necessary to replace the display hinges: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). If it is necessary to replace the display panel cable: Release the webcam/microphone module cable from the adhesive (1) attached to the display enclosure.

  • Page 83: System Board

    Thermal Material Kit, spare part number 719864-001. Description Spare part number HP Pavilion 17 Notebook computer models For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem 737131-501...
  • Page 84 Description Spare part number For use only on computer models equipped with an AMD A6-5200 processor, a graphics 726634-501 subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A6-5200 processor, a graphics 726634-001 subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with an AMD A6-5200 processor, a graphics...
  • Page 85 For use only on computer models equipped with an Intel Core i3-3110M processor, a graphics 729843-001 subsystem with UMA memory, and the FreeDOS operating system HP Pavilion 17 TouchSmart Notebook computer models For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem 749966-001...
  • Page 86 Disconnect all external devices from the computer. Remove the battery (see Battery on page 47), and then remove the following components: Optical drive (see Optical drive on page Hard drive (see Hard drive on page WLAN module (see WLAN module on page Keyboard (see Keyboard on page Top cover (see...
  • Page 87 (3) USB board ribbon cable (4) Power connector cable Remove the three Phillips PM2.5×7.0 screws (5) that secure the system board to the base enclosure. Lift the right side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right an angle.

  • Page 88: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) For use on all computer models except those equipped with an AMD A6-5200, AMD A4-5000, or 637193-001 AMD E1-2500 processor For use only on computer models equipped with an AMD A6-5200, AMD A4-5000, or AMD 741976-001 E1-2500 processor Before removing the RTC battery, follow these steps:...
  • Page 89 Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 90: Fan

    Description Spare part number Fan (includes cable) 719860-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 91: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number For use only on computer models equipped with an AMD A10, A8, A6-4400M, or A4 processor 720690-001 and a graphics subsystem with discrete memory For use only on computer models equipped with an AMD A10, A8, or A4 or E1-2500 processor...
  • Page 92 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory.
  • Page 93 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 94 Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 95: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, 713548-001 DDR3, quad core, 35 W) AMD A10-4600M 2.30 GHz processor (turbo up to 3.20 GHz;...

  • Page 96: Speakers

    WLAN module (see WLAN module on page Keyboard (see Keyboard on page Top cover (see Top cover on page System board (see System board on page Fan (see Fan on page Heat sink (see Heat sink on page Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click.
  • Page 97 Disconnect all external devices from the computer. Remove the battery (see Battery on page 47), and then remove the following components: Optical drive (see Optical drive on page Hard drive (see Hard drive on page WLAN module (see WLAN module on page Keyboard (see Keyboard on page Top cover (see...

  • Page 98: Rj-45/Usb Board

    RJ-45/USB board Description Spare part number RJ-45/USB board (includes cable) 720674-001 Before removing the RJ-45/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 99: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 719859-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 100: Optical Drive Connector Cable

    Optical drive connector cable Description Spare part number Optical drive connector cable 720668-001 Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 101: Pch Heat Sink

    PCH heat sink NOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number PCH heat sink 719863-001 Before removing the PCH heat sink, follow these steps: Turn off the computer.
  • Page 102 Remove the PCH heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sink and system board, it may be necessary to move the PCH heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed.

  • Page 103: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 104: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 105: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 106: Specifications

    42.0 cm 16.5 in Depth 26.7 cm 10.5 in Height for HP Pavilion 17 Notebook (front to rear) 2.9 to 3.3 cm 1.2 to 1.3 in Height for HP Pavilion 17 TouchSmart Notebook (front to 3.1 to 3.4 cm 1.2 to 1.5 in...

  • Page 107: Hard Drive Specifications

    Metric U.S. Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1600 × 900 Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 2.00 W Viewing angle ±65°...

  • Page 108: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 109: Restore And Recovery

    Applications Reinstall, and follow the on-screen instructions. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 110: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 111: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 112: Removing The Hp Recovery Partition

    Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition.

  • Page 113: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 114: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 115 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 116: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 106 Chapter 11 Recycling...

  • Page 117: Index

    93 removal 69 Bluetooth label 19 spare part number 29, 34, 67 boot order hard drive display enclosure, spare part changing HP Recovery precautions 42 numbers 29, 34, 38, 67 Manager 101 product description 6 display panel bottom 19...
  • Page 118 Windows computer webcam 10 description 8 models 95 wireless 14 ports HP Recovery Manager 100, 101 external monitor 15 correcting boot problems 101 HDMI 15 HP Recovery media 101 mass storage device monitor 15 creating 98...
  • Page 119 29, 33, 67 supported discs 99 Speaker Kit, spare part number Windows USB flash drive 101 27, 35 File History 99 using HP Recovery media 99 speakers restoring files 99 recovery media location 12 system restore point 98 creating 98...
  • Page 120 wireless light 14 wireless, product description 7 WLAN device 19 WLAN label 19 WLAN module removal 52 spare part numbers 28, 32, 33, 38, 52 workstation guidelines 44 110 Index...

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Pavilion 17 touchsmart

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