HP ZBook 17 Service Manual
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HP ZBook 17 Service Manual

Mobile workstation
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HP ZBook 17 Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP ZBook 17

  • Page 1 HP ZBook 17 Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................8 Top ............................8 TouchPad ......................... 8 Lights ........................9 Buttons and speakers ....................10 Keys ........................12 Front ............................. 14 Right ............................ 15 Left ............................16 Rear .............................
  • Page 8 4 Removal and replacement procedures preliminary requirements ........41 Tools required ........................41 Service considerations ......................41 Plastic parts ......................41 Cables and and pointing stick connectors ..............41 Drive handling ......................42 Grounding guidelines ......................42 Electrostatic discharge damage ................. 42 Packaging and transporting guidelines ............
  • Page 9 ExpressCard assembly ..................... 91 Smart Card reader ....................92 Audio/USB board ....................93 Processor heat sink ....................95 Processor ....................... 98 Graphics board fan/heat sink assembly ..............100 Graphics board ....................103 Power connector cable ..................105 System board ....................... 106 7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 .....
  • Page 10 Entering MultiBoot Express preferences ............. 124 Using HP PC Hardware Diagnostics (UEFI) (select models only) ..........124 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ......124 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ....... 126 Starting Computer Setup .......................
  • Page 11 Using the Windows recovery tools ................147 Using f11 recovery tools (select models only) ............148 Using Windows 7 operating system media .............. 148 13 Backup and Recovery in SUSE Linux ................150 Creating backups ......................... 150 Creating restore media ......................150 Backing up your information ....................

  • Page 13: Product Description

    LED, WVA, with or without webcam Display assembly, 43.9 cm (17.3 in), Full High Definition (FHD), 1920x1080, Anti-Glare (AG), ● RGB, LED, UVWA Dream Color 2 with or without webcam (not available with HP Mobile Broadband) Memory 4 customer-accessible/upgradable memory module slots...
  • Page 14 Category Description Supports dual-channel memory Supports up to 32,768 MB of system RAM DDR3L 1600-MHz PC3-12800 SODIMMs Supports the following configurations: 2048 MB total system memory (2048 × 1) ● 4096 MB total system memory (2048 × 2) ● 4096 MB total system memory (4096 × 1) ●...
  • Page 15 Category Description Supports the following Serial ATA (SATA) drives: 1 TB, 5400 rpm ● 750 GB, 7200 rpm ● 500 GB, 7200 rpm ● 500 GB, 7200 rpm, self-encrypting drive (SED) ● 500 GB, 5400 rpm, self encrypting drive (SED, FIPS-140-2) ●...
  • Page 16 Support for “no WLAN” option Integrated wireless wide area network (WWAN) options by way of the following wireless modules: (not available on computer models with Dream Color displays) HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module ●...
  • Page 17 ● 8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only) ● Supports 9-cell, 6.6 Ah (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP ● Fast Charge) Supports 9-cell 8.85 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life ●...
  • Page 18 Category Description Security Integrated fingerprint reader Integrated Smart Card reader Preboot authentication (password, Smart Card) Supports security lock Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock Operating system Preinstalled operating systems: Windows 8 Professional 64 ● Windows 8 Professional 64 Product Key (DPK) with Windows 7 Professional 64 image (not ●...
  • Page 19 Category Description Web-only support: Windows 8 Enterprise 64 ● Windows 8.1 Professional 64 ● Windows 8.1 Enterprise 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Chinese Markets 64 ● Win 8.1 Professional 32 ● Win 8.1 Professional 64 ●...

  • Page 20: External Component Identification

    External component identification TouchPad Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. Touchpad on/off button Turns the Touchpad on and off. Touchpad zone Moves the pointer and selects or activates items on the screen.

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) ● or Suspend state (Linux). Off: The computer is off. ● Caps lock light On: Caps lock is on. TouchPad light Amber: The TouchPad is off.

  • Page 22: Buttons And Speakers

    Buttons and speakers Chapter 2 External component identification...
  • Page 23 Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep (Windows)/Suspend (Linux). When the computer is in the Sleep state, press the button ●...

  • Page 24: Keys

    Keys Component Description Displays system information when pressed in combination with the key. NOTE: Windows models only. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or the key. Windows 8: Windows button NOTE: Windows models only.
  • Page 25 Component Description num lk Windows 8: Turns the embedded numeric keypad on and off when pressed in combination with the key. Alternates between the navigational and numeric functions on the integrated numeric keypad. Windows 7 and Linux: Alternates between the navigational and numeric functions on the integrated numeric keypad.

  • Page 26: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. Chapter 2 External component identification...

  • Page 27: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. To access the user guides in...

  • Page 28: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 29: Rear

    Rear Component Description RJ-45 (network) jack Connects a network cable. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 30: Display

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 31: Bottom

    Bottom Component Description Battery release latch Releases the battery. Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. NOTE: Select Windows models only. Docking connector Connects an optional docking device. Accessory battery connector Connects an optional accessory battery.
  • Page 32 HP Support Assistant. To access HP Support Assistant in Windows 8, on the Start screen, select the HP Support Assistant app. To access Help and Support in Windows 7, select Start >...

  • Page 33: Service Tag And Pcid Label

    Service tag and PCID label Service tag IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.

  • Page 34: Pcid Label

    Item Component Description Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.

  • Page 35: Windows 8 Models

    Windows 8 models Non Windows 8 models Service tag and PCID label...

  • Page 36: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 37 Item Description Spare part number Display Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in 735369-001 models with a webcam Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in 735368-001 models without a webcam NOTE: Display components on page 28...
  • Page 38 128 GB 737343-001 ● 32 GB 737342-001 ● (12) WWAN module: HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 (13) WLAN module Intel Centrino Advanced-N 6205, 802.11a/b/g/n WLAN module...
  • Page 39 Item Description Spare part number For use in models with the NVIDIA Quadro K610M graphics card 735375-001 (20) Processor heat sink For use only with computer models equipped with dual-core processors 735371-001 For use only with computer models equipped with quad-core processors 735372-001 (21) Battery...

  • Page 40: Display Components

    Display components Item Description Spare part number Display bezel For use in models with a webcam 733633-001 For use in models without a webcam 735589-001 Display panel cable (includes webcam module cable) 740714-001 (Cable Kit) Display Hinge Kit, includes: 733634-001 Chapter 3 Illustrated parts catalog...
  • Page 41 Item Description Spare part number (3a) Left and right hinges (3b) Clutch cover Brackets (not illustrated) Webcam module 734295-001 Microphone module (not illustrated) 735370-001 Raw display panel 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA 735366-001 43.9 cm (17.3 in), FHD, anti-glare, LED, WVA 735367-001 Raw panel support kit, includes: 735590-001...

  • Page 42: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 733637-001 Rear cover, right Rear cover, left Fingerprint reader bracket SD card reader insert ExpressCard insert Fingerprint reader insert (not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 43: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 740714-001 Display/webcam cable LVDS board cable Power cable Cable Kit...

  • Page 44: Bracket Kit

    Bracket Kit Item Description Spare part number Bracket Kit 737734-001 Security lock/power connector bracket RJ-45 bracket Fingerprint reader bracket Chapter 3 Illustrated parts catalog...

  • Page 45: Mass Storage Devices

    Mass storage devices Item Description Spare part number Solid-state drive SSD: 256 GB, Self-Encrypting drive (SED) 737346-001 ● 180 GB 737345-001 ● 128 GB 737344-001 ● mSATA SSD: 128 GB 737343-001 ● 32 GB 737342-001 ● (2a) Hard drive bracket 734280-001 NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part...
  • Page 46 Item Description Spare part number 500 GB, 7200-rpm, SED (Self-Encrypting Drive), 7 mm 703268-001 500 GB, 5400-rpm, FIPS, 7 mm 730946-001 320 GB, 7200-rpm, 2.5-in 603783-001 Optical drive (includes bezel, bracket, and screws) Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001 DVD±RW SuperMulti Double-Layer Drive 735599-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive...

  • Page 47: Miscellaneous Parts

    Miscellaneous parts Description Spare part number HP USB laser mouse 674318-001 Cable lock for use on the docking station 575921-001 AC Adapter 200W PFC Slim AC Smart Adapter 693708-001 230W PFC Slim AC Smart Adapter 693706-001 Power cord (3 conductor, black,1.83 m):...

  • Page 48: Sequential Part Number Listing

    Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part Description number flag 491683-001 Power cord for use in North America (3 conductor, black,1.83 m) Power cord for use in Australia (3 conductor, black,1.83 m) 491683-011 491683-031 Power cord for use in Singapore and the United Kingdom (3 conductor, black,1.83 m)
  • Page 49 Intel Centrino Advanced-N 6205, 802.11a/b/g/n WLAN module 703267-001 Hard drive, 500-GB, 7200-rpm, 7 mm 703268-001 Hard drive, 500-GB, 7200-rpm, SED, 7 mm 704030-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704031-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 708455-001 Battery, 8-cell, Li-ion, 2.8 Ah (75 WHr) 708456-001 Battery, 8-cell, Li-ion, 2.8 Ah (83 WHr)
  • Page 50 Spare part Description number flag 733641-001 Base enclosure (includes latches) 733688-001 Keyboard for use in the United States (includes pointing stick and cables) 733688-031 Keyboard for use in The United Kingdom and Singapore (includes pointing stick and cables) 733688-041 Keyboard for use in Germany (includes pointing stick and cables) 733688-051 Keyboard for use in France (includes pointing stick and cables) 733688-061...
  • Page 51 Spare part Description number flag 733688-FL1 Keyboard for use in Czechoslovakia (includes pointing stick and cables) 733688-FP1 Keyboard for use in Northwest Africa (includes pointing stick and cables) 734280-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 734295-001 Webcam module with microphone 734300-001 RTC battery...
  • Page 52 Spare part Description number flag 735602-001 Optical drive, DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and screws) 737330-002 Intel Core i7-4600M processor, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 37W 737342-001 32-GB Solid-state drive, mSATA 737343-001 128-GB Solid-state drive, mSATA 737344-001...

  • Page 53: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● 5.0 mm hex socket driver ●...

  • Page 54: Drive Handling

    all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile components that must be handled with care.

  • Page 55: Packaging And Transporting Guidelines

    CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you area ready to install them. Use nonmagnetic tools. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 56: Workstation Guidelines

    Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive ● foam. Use transporters and pointing stick conveyors made of antistatic belts and roller bushings. Be sure ● that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
  • Page 57 Nonconductive foam ● Conductive tabletop workstations with ground and pointing stick cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Non conductive plastic bags, tubes, or boxes ●...

  • Page 58: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures This chapter provides removal and replacement procedures.

  • Page 59: Sim

    Rotate the battery at an angle (2), and then remove the battery from the computer (3).. Install the battery by inserting it into the battery bay until you hear a click. A SIM slot is located in the battery bay. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 60: Service Door

    To remove a SIM, press in on the SIM, and then remove it from the slot. ▲ Install the SIM by inserting it into the SIM slot until you hear a click. Service door Description Spare part number Service door 733635-001 Before removing the service door, follow these steps: Shut down the computer.

  • Page 61: Hard Drives, Primary And Secondary

    Slide the service door release latch to the left again (3), slide the service door forward (4), and then lift to remove the service door (5). NOTE: If you do not want to use the optional screw, you can store it inside the service door. Reverse this procedure to install the service door.
  • Page 62 Before removing the primary hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 63: Solid-State Drive (Ssd) - Msata

    Separate the bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Solid-state drive (SSD) – mSATA Description Spare part number 128 GB 737343-001 32 GB 737342-001 Before removing the solid-state drive module, follow these steps: Shut down the computer.

  • Page 64: Wlan Module

    Slide the drive away to remove it from the socket (2). Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001 Intel Centrino Advanced-N 6235 670292-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001 CAUTION: The WLAN module and the WWAN module are not interchangeable.
  • Page 65 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 46). Remove the service door (see Service door on page 48).

  • Page 66: Wwan Module

    WWAN module Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 CAUTION: The WWAN module and the WLAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 67: Rtc Battery

    Remove the WWAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WWAN module. RTC battery Description Spare part number RTC battery 734300-001 Before removing the RTC battery, follow these steps: Shut down the computer.
  • Page 68 Remove the battery (see Battery on page 46). Remove the service door (see Service door on page 48). Remove the RTC battery: Disconnect the RTC battery cable (1) from the system board and remove the RTC battery (2). ▲ NOTE: You may need to remove some double-sided adhesive.

  • Page 69: Optical Drive

    Optical drive NOTE: The upgrade bay supports both optical drives and hard drives. If you switch from a hard drive to an optical drive in the upgrade bay, you will need to remove four additional screws that secure the hard drive carrier. NOTE: All optical drive spare part kits include bezel, bracket, and screws.
  • Page 70 Remove the optical drive (3). If it is necessary to replace the optical drive bracket: Position the optical drive with the rear toward you. Remove the two Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 71: Upgrade Bay Hard Drive

    Upgrade bay hard drive Description Spare part number Optical drives: Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001 DVD±RW SuperMulti Double-Layer Drive 735602-001 DVD-ROM Drive 735601-001 Hard drives/Solid-state drives: 750 GB, 7200-rpm, 2.5-in 633252-001 256-GB Solid-state drive (SSD), Self-encrypting drive (SED) 737346-001 Before removing the upgrade bay hard drive, follow these steps:...
  • Page 72 Loosen the captive Phillips screw (2) that secures the upgrade bay hard drive carrier to the computer, and then insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive tab access (3) and press the tab to the left to release the upgrade bay hard drive carrier from the computer (4).
  • Page 73 Remove the hard drive (3). Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard drive carrier. Component replacement procedures...

  • Page 74: Expansion Memory Module

    Expansion memory module NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Primary memory slots are located under the keyboard. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated. Description Spare part number 8192 MB memory module (PC3L-12800, 1600 MHz, DDR3)

  • Page 75: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard 733688-xx1 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 76 Loosen the two Phillips captive screws that secure the keyboard to the computer. Position the computer on its side with the display open at a 90 degree angle. A hole in the optical drive bay provides access to the back of the keyboard. Insert a tool or a finger through the hole in the optical drive bay and push to disengage the keyboard.

  • Page 77: Primary Memory Module

    Position the computer right-side up and open it as far as possible. Lift the top of the keyboard, and then place the keyboard upside down on the palm rest. Disconnect the keyboard cable (1) and the pointing stick/backlight cable (2) from the system board.
  • Page 78 Description Spare part number 8192 MB memory module (PC3L-12800, 1600 MHz, DDR3) 693374-001 4096 MB memory module (PC3L-12800, 1600 MHz, DDR3) 691740-001 Before removing a primary memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 80 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 46). Remove the display bezel: Position the computer upright and open it as far as possible. Remove the screw covers (1) and the two Phillips PM2.0x7.0 screws (2) that secure the display bezel to the display enclosure.

  • Page 81: Webcam Module

    Webcam module Description Spare part number Webcam module with microphone 734295-001 Microphone module 735370-001 Before removing the webcam module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 82: Display Panel

    Display panel Description Spare part number Raw display panel, 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA 735366-001 Raw display panel, 43.9 cm (17.3 in), FHD, anti-glare, LED, WVA 735367-001 Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Lift the tape that covers the connector on the back of display panel (1), and then disconnect the display panel cable (2). Remove the eight Phillips PM2.0×3.0 screws (1) that secure the panel to the hinges. Slide the display panel up and out of the hinges (2). To replace the remaining display components, you must remove the display from the computer.

  • Page 84: Top Cover

    Top cover Description Spare part number Top cover 735587-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 85 Remove the four Torx T8M2.5x5.0 screws inside the battery bay (1) and the three Torx T8M2.5x5.0 screws in the optical drive/upgrade drive bay (2). Position the computer upright and open it as far as possible. Disconnect the following cables: (1) Function board ●...
  • Page 86 Remove the top cover from the base enclosure (2). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 733638-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 88 Remove the speaker assembly (3). Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Multifunction Board

    Multifunction board Description Spare part number Multifunction board (includes LED light pipe) 733639-001 Before removing the multifunction board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 90 Lift the multifunction board cable to disengage the adhesive that secures it to the top of the top cover. Position the top cover upside down with the front toward you. Remove the Phillips PM2.0x3.0 screw (1) that secures the multifunction board to the top cover. Slide the cable through the slot in top cover (2).

  • Page 91: Touchpad

    Remove the board/cable assembly from the top cover (3). Reverse this procedure to install the multifunction board. Touchpad Description Spare part number Touchpad (includes cable) spared with top cover Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 92: Fingerprint Reader

    Remove the TouchPad: Position the top cover upside down with the front toward you. Disconnect the cable from TouchPad (1), and then lift the cable to disengage the adhesive that secures the cable to the TouchPad bracket (2). Remove the three Phillips PM2.0×3.0 screws (3) that secure the TouchPad to the top cover. Lift the TouchPad straight up and off the top cover (4).
  • Page 93 Remove the service door (see Service door on page 48). Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59). Remove the keyboard (see Keyboard on page 63).

  • Page 94: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 733636-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 95 Lift the bottom (cable side) of the board up, and then pull the board out from under the tabs that secure it in place (4). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 96: Display Assembly

    Display assembly You can remove the display bezel, webcam, and display panel without removing the entire display from the computer on models with standard displays (not DreamColor or touchscreen displays). See Display bezel on page Webcam module on page 69, and Display panel on page 70 earlier in this chapter for more information.
  • Page 97 Remove the WLAN and WWAN antenna cables from the routing channel built into the bottom of the base enclosure. Position the computer upright and open as far as possible. Pull the WLAN and WWAN antenna cables through the hole in the upper right of the base enclosure.
  • Page 98 Remove the four Torx T8M2.5x3.0 screws (1) that secure the clutch cover to the computer, and then lift the cover from the computer (2). NOTE: The clutch cover is available using spare part number 733634-001. Remove the two Torx T8M2.5x7.0 screws that secure the display panel to the computer. Position the computer upright and open as far as possible.
  • Page 99 Disconnect the display cable from the system board (4). Remove the two Torx T8M2.5x7.0 screws (1) that secure the display panel to the computer, and then lift the display panel off the computer (2). Component replacement procedures...
  • Page 100 Remove the six Torx T8M2.5×7.0 screws (1) that secure the panel to the enclosure. NOTE: If tape secures the panel to the enclosure, lift the tape to disengage the panel from the enclosure. Lift the top of the display panel, and then remove the panel from the enclosure (2). If you need to remove the display hinge brackets from the display enclosure: NOTE: Display hinge brackets are available in the Hinge Kit using spare part number...
  • Page 101 If you need to remove the LVDS board from the display enclosure: NOTE: The LVDS board is available using spare part number 741282-001. Disconnect the display cable (1) and the LVDS board cable (2) from the board. Remove the two Phillips PM1.5x3.0 screws (3) that secure the board to the display panel. Lift the LVDS board from the display enclosure (4).
  • Page 102 Remove the cable (2). If you need to remove the antenna cables from the display enclosure: Lift the antennas from the routing paths on the display enclosure (1). Remove the WLAN antennas (2) and WWAN antennas from the enclosure (3). Antenna cables are available in the Raw Panel Support Kit, spare part number 735590-001.

  • Page 103: Expresscard Assembly

    ExpressCard assembly Description Spare part number ExpressCard assembly 737733-001 Before removing the ExpressCard assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 104: Smart Card Reader

    Reverse this procedure to install the ExpressCard assembly. Smart Card reader Description Spare part number Smart Card reader (includes cable) 742159-001 The Smart Card reader is located under the ExpressCard assembly. Before removing the Smart Card reader, follow these steps: Shut down the computer.

  • Page 105: Audio/Usb Board

    Remove the Smart Card reader from the computer (4). Reverse this procedure to install the Smart Card reader. Audio/USB board Description Spare part number Audio/USB board 737732-001 Before removing the audio/USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 106 Remove the audio/USB board: Position the computer upright and open as far as possible. Remove the four Phillips M2.5x4.0 screws (1) that secure the audio/USB board to the base enclosure. Lift up on the left side of the board to disengage it from the system board connector (2). Pull the board up and toward the left to disengage the ports on the right side of the board from the base enclosure, and then remove it from the base enclosure (3).

  • Page 107: Processor Heat Sink

    Processor heat sink Description Spare part number For use only with computer models equipped with quad-core processors 735372-001 For use only with computer models equipped with dual-core processors 735371-001 Before removing the processor heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 108 Remove the heat sink from the base enclosure (2). NOTE: Use the image below that best matches your model. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 109 Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2). Replacement thermal paste and pads are included in the processor heat sink and processor spare part kits. Reverse this procedure to install the processor heat sink. Component replacement procedures...

  • Page 110: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7 processors (include replacement thermal material): i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 57W 735099-002 i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 47W 723523-002...
  • Page 111 Lift the processor (2) straight up and remove it. NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 112: Graphics Board Fan/Heat Sink Assembly

    Graphics board fan/heat sink assembly NOTE: The graphics board fan/heat sink assemblies include replacement thermal material. Description Spare part number Fan/heat sink assembly for use in models with the NVIDIA Quadro K5100M graphics card 735373-001 Fan/heat sink assembly for use in models with the NVIDIA Quadro K4100M or K3100M graphics 735374-001 card Fan/heat sink assembly for use in models with the NVIDIA Quadro K610M graphics card...
  • Page 113 Lift the heat sink/fan assembly (3) straight up to remove it. Component replacement procedures...
  • Page 114 Use the image below that matches your computer’s thermal pad configuration. The thermal material must be thoroughly cleaned from the surfaces of the graphics board heat sink and the graphics board each time the graphics board heat sink is removed: Thermal material is used on the system board component closer to the fan (1) and the heat sink that services it (2), as well as on the graphics board (3) and various locations on the graphics board heat sink section (4) that services it.

  • Page 115: Graphics Board

    Reverse this procedure to install the graphics board fan/heat sink assembly. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material. Description Spare part number NVIDIA Quadro K5100M, 8 GB dedicated GDDR5 video memory 728555-001 NVIDIA Quadro K4100M, 4 GB dedicated GDDR5 video memory 728556-001 NVIDIA Quadro K3100M, 4 GB dedicated GDDR5 video memory 728557-001...
  • Page 116 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 46). Remove the service door (see Service door on page 48).

  • Page 117: Power Connector Cable

    Power connector cable Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 118: System Board

    Remove the power connector cable from the base enclosure (6). Reverse this procedure to install the power connector cable. System board NOTE: All system board spare part kits include replacement thermal material. NOTE: Models that support quad-core processors have four memory slots. Models that support dual- core processors have two memory slots.
  • Page 119 Remove the service door (see Service door on page 48). Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59). Remove the keyboard (see Keyboard on page 63).
  • Page 120 Remove the Torx T8M2.5x4.0 screw that secures the bracket over the RJ-45 connector (2), and then lift the bracket off the connector (3). The RJ-45 connector bracket is available in the Bracket Kit using spare part number 737734-001. The right rear plastic cover is available in the Plastics Kit using spare part number 733637-001. Disconnect the power connector cable (1) and the speaker cable (2) from the system board.
  • Page 121 Lift up on the left side of the system board (4), and then pull the system board up and to the left to remove it. CAUTION: The system board consists of very narrow areas. When lifting to remove it, be careful not to stress or bind and damage those narrow areas.

  • Page 122: Computer Setup (Bios), Multiboot, And System Diagnostics In Windows 8

    Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 123: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 124: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 125: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 126: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 127: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 128: Entering Multiboot Express Preferences

    Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. BIOS Management—You can update or rollback the version of the BIOS on the system. Do not ●...
  • Page 129 To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.

  • Page 130: Computer Setup (Bios), Multiboot, And Uefi In Windows 7

    Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 131: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 132: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 133: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 134: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 135: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 136: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
  • Page 137 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Using HP PC Hardware Diagnostics (UEFI) (select models only)

  • Page 138: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 139: Using Computer Setup

    Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. To select a menu or a menu item, use the key and the keyboard arrow keys and then ●...

  • Page 140: Restoring Default Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 141: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
  • Page 142 Memory test—This test analyzes the physical condition of the memory modules. If it reports an ● error, replace the memory modules immediately. Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. ● If the battery fails the test, contact support to report the issue and purchase a replacement battery. System Tune-Up—This group of additional tests checks your computer to make sure that the main ●...

  • Page 143: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Width 41.60 cm 16.37 in 27.20 cm Depth 10.70 in Height (front to back) 3.40 cm to 4.00 cm 1.33 in to 1.57 in Weight 3.48 kg 7.67 lbs Input power Operating voltage 19.5 V dc @ 4.74 A –...

  • Page 144: Cm (17.3 In) Hd+ Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 43.9 cm (17.3 in) HD+ display specifications Metric U.S.

  • Page 145: Hard Drive Specifications

    Metric U.S. Total power consumption 7.0 W max Viewing angle Hard drive specifications 1 TB* 500 GB* Dimensions Height 9.5 mm 9.5 mm or 7 mm Width 7.0 mm 7.0 mm Weight 101 g 101 g Interface type SATA SATA Transfer rate 100 MB/sec 100 MB/sec...

  • Page 146: Blu-Ray R/Re Dvd±Rw Supermulti Double-Layer Drive Specifications

    Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, DVD-RAM (Ver.2), DVD+R, DVD-R, CD- BD-RE, BD-RE-DL, DVD-ROM, DVD+R, R, CD-RW, DVD-R, DVD+RW, DVD+R DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DL, DVD-RW, DVD-R DL, BD-R, BD-R DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, BD-RE, BD-RE DL CD-ROM (mode 1 and mode 2), CD-...

  • Page 147: Blu-Ray Rom Dvd±Rw Supermulti Double-Layer Drive Specifications

    Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 148: Dvd±Rw Supermulti Double-Layer Drive Specifications

    DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE DVD+R, DVD+RW, DVD-R, DVD-RW, CD, CD-I, CD-I Bridge (Photo cD, Video DVD-RAM, DVD+R DL, DVD-R DL CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 149: Dvd-Rom Drive Specifications

    DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD (Photo cD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD- RW, DVD+R, DVD+RW, DVD-RAM Access time...

  • Page 150: 11 Backup And Recovery In Windows 8

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
  • Page 151 Note the following when backing up: Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ●...

  • Page 152: Performing A System Recovery

    Select Reset your PC, and follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
  • Page 153 CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

  • Page 154: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 155: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 156: 12 Backup And Recovery In Windows 7

    12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 157: Guidelines

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 158: Performing A System Recovery

    basis to maintain a reasonably current backup. You should also create Windows system repair media (select models only) which can be used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

  • Page 159: Using The Windows Recovery Tools

    Using the Windows recovery tools Using the Windows recovery tools, you can: Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools ● NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support.

  • Page 160: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 161 Click Next. Select Install now. Follow the on-screen instructions. After the installation is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Performing a system recovery...

  • Page 162: 13 Backup And Recovery In Suse Linux

    Creating restore media You can create an HP Factory Image, using an installed or an external DVD±RW optical drive or a USB drive. The HP Factory Image can be used to perform system recovery in the event of a system failure.

  • Page 163: Backing Up Your Information

    Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: At regularly scheduled times ●...

  • Page 164: Remove Everything And Reinstall Sled

    To restore the computer from the recovery disc, follow these steps: If possible, back up all personal files. Insert the HP Factory Image into the optical drive or insert the USB disk on key into the USB port, and restart the computer.
  • Page 165 The following options are available: Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves ● user data. Restore Factory System—This option restores the system back to the original factory state. User ●...

  • Page 166: 14 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 167 Fingerprint Sensor; press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 168: Non-Volatile Memory Usage

    Code is updated when the writing data to this accessible) (keyboard, system BIOS is updated. memory and is available mouse, & on the HP website. battery Writing data to this management). ROM in an inappropriate manner can render the PC non- functional.
  • Page 169 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed Reader Flash fingerprint ProtectTools Security application can make templates. Manager.

  • Page 170: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 171: 15 Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 172: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 173: 16 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 174: Index

    Index Blu-ray Disc ROM with SuperMulti computer reset 142, 152 AC adapter 17 DVD±R/RW DL Drive Computer Setup AC adapter, spare part numbers specifications 135 navigating and selecting 111, 35, 37 Blu-ray R/RE DVD±RW SuperMulti 119, 127 AC adapter/battery light 14 Double-Layer Drive restoring default settings 111, accessory battery connector,...
  • Page 175 TouchPad 9 ExpressCard assembly spare part number 28, 37 webcam 18 removal 91 HP Recovery Disc Creator, using wireless 9 spare part number 40, 91 LVDS board cable, illustrated 31 ExpressCard insert, illustrated 30 HP Recovery partition ExpressCard slot 16...
  • Page 176 mouse power requirements, product recovery tools, Windows 147 spare part number 35, 37 description 5 recovery, system 146 multifunction board processor recycle removal 77 product description 1 computer 142 spare part number 25, 37, 77 removal 98 refresh 142 mylar screw covers, spare part spare pare numbers 37, 39 removal/replacement number 29...
  • Page 177 SLED TouchPad WLAN antenna and cables, spare remove everything and reinstall buttons 8 part number 29 option 152 removal 79 WLAN antennas, identifying 18 slots spare part number 79 WLAN module ExpressCard 16 TouchPad light, identifying 9 removal 52 security cable 16 TouchPad zone spare part numbers 26, 37, identifying 8...

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