HP 730399-001 User Manual
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HP 730399-001 User Manual

HP 730399-001 User Manual

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  • Page 1 User Guide...
  • Page 2 HP End User Not all features are available in all editions Hewlett-Packard Company under license.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Starting right ..............................1 Revert to the familiar Start screen (select models only) ............... 1 Visit the HP Apps Store ........................1 Best practices ............................1 Fun things to do ............................ 2 More HP resources ..........................3 2 Getting to know your computer ........................
  • Page 6 Connecting to a local area network (LAN) ................. 21 4 Enjoying entertainment features ......................... 22 Multimedia features ..........................22 Using the webcam ..........................24 Using audio ............................24 Connecting speakers ......................24 Connecting headphones ....................24 Connecting a microphone ....................24 Testing your audio features ....................
  • Page 7 Shutting down (turning off) the computer ................... 46 7 Maintaining your computer .......................... 48 Improving performance ........................48 Using HP 3D DriveGuard (select models only) ..............48 Identifying HP 3D DriveGuard status ..............48 Using Disk Defragmenter ....................49 Using Disk Cleanup ......................49 Adding or replacing memory modules ................
  • Page 8 Backing up your software applications and information ..............58 Using an optional security cable lock ....................58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............59 Starting Setup Utility (BIOS) ....................... 59 Updating the BIOS ..........................59 Determining the BIOS version ...................
  • Page 9 Index ................................... 71...

  • Page 11: Starting Right

    Revert to the familiar Start screen (select models only) HP Quick Start gives you the option to use the familiar Start menu from the Windows desktop. Quick Start functions like the traditional Windows Start menu and enables you to conveniently open files and programs using the Windows desktop.

  • Page 12: Fun Things To Do

    Fun things to do ● You know that you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV or gaming console? For more information, see Connecting video devices using an HDMI cable on page ●...

  • Page 13: More Hp Resources

    HP Support Assistant app. Select My computer, and then select User guides. – Or – Go to http://www.hp.com/ergo. ● Worldwide support Online chat with an HP technician ● To get support in your language, go to Email support http://welcome.hp.com/country/us/en/ ● Support telephone numbers wwcontact_us.html.
  • Page 14 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.

  • Page 15: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer.

  • Page 16: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page...

  • Page 17: Left Side

    NOTE: For disc compatibility information, navigate to the Help and Support webpage (see More HP resources on page Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button Releases the disc tray.
  • Page 18 Component Description USB 3.0 ports (2) Connect optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). To insert: Hold the card, label side up, with connectors facing the slot and push in the card until it is firmly seated.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Display...

  • Page 20: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 21: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

  • Page 24: Bottom

    Bottom Component Description Battery lock Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (8) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 26 Component Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 27: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 28: Sharing Data And Drives And Accessing Software

    To use operating system controls: From the Start screen, type n, and then select Settings. Type network and sharing in the search box, and then select Network and Sharing Center. For more information, from the Start screen, type h, and then select Help and Support. Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer.

  • Page 29: Using An Internet Service Provider

    NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.

  • Page 30: Protecting Your Wlan

    NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network. Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access.

  • Page 31: Using Bluetooth Wireless Devices (Select Models Only)

    NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ●...

  • Page 32: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones.
  • Page 33 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 34: Using The Webcam

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 35: Using Video

    To check the recording functions on your computer, follow these steps: From the Start screen, type s, and then select Sound Recorder. Click Start Recording and speak into the microphone. Save the file to your desktop. Open a multimedia program and play the recording. To confirm or change the audio settings on your computer, follow these steps: From the Start screen, type c, and then select Control Panel from the list of applications.

  • Page 36: Connecting Video Devices Using A Vga Cable

    Connecting video devices using a VGA cable To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port or adapter. To connect a monitor or projector: Connect the VGA cable from the monitor or projector to the VGA port or adapter on the computer as shown.

  • Page 37: Connecting Video Devices Using An Hdmi Cable

    Connecting video devices using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. Connect one end of the HDMI cable to the HDMI port on the computer.

  • Page 38: Setting Up Hdmi Audio

    From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. On the Playback tab, click Speakers / HP. Click Set Default, and then click OK. Connecting video devices wirelessly (select models only)

  • Page 39: Navigating The Screen

    Navigating the screen You can navigate the computer screen in several ways: ● Touch gestures ● Keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports on the computer.

  • Page 40: Tapping

    NOTE: TouchPad gestures are not supported in all apps, and only common gestures are documented in this guide. More gestures are available when you choose to view a demonstration of each gesture. To view a demonstration of each gesture: From the Start screen, type c, select Control Panel, and then select Hardware and Sound. Select Touch Pad.

  • Page 41: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom in or out on images or text. ●...

  • Page 42: Edge Swipes

    Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Swipe your finger gently from the right edge to reveal the charms. Top-edge swipe The top-edge swipe allows you to access All apps available on the Start screen.

  • Page 43: Left-Edge Swipe

    Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge of the TouchPad to switch between them quickly. Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers.

  • Page 44: Tapping

    Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. Chapter 5 Navigating the screen...

  • Page 45: Scrolling

    Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and then drag them in an up, down, left, or right motion. Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. ●...

  • Page 46: Right-Edge Swipe

    Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms. Left-edge swipe The left-edge swipe reveals your open apps so that you can switch to them quickly.

  • Page 47: Top-Edge Swipe And Bottom-Edge Swipe

    To use an action key function, press and hold the key. The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 59 Using the keyboard and mouse...

  • Page 48: Using Microsoft Windows 8 Shortcut Keys

    instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. To activate the assigned function after you have disabled the action key feature, you must press the key in combination with the appropriate action key. CAUTION: Use extreme care when making changes in Setup Utility.

  • Page 49: Using The Hot Keys

    Shortcut Description Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the key again returns you to the previous screen. Reveals the charms. Opens the Windows desktop. Turns Autorotate on or off (select models only). Opens the All Apps screen.

  • Page 50: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation.

  • Page 51: Manually Initiating And Exiting Sleep

    Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: ● Close the display. ● From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep. To exit Sleep: ●...

  • Page 52: Using The Power Meter And Power Settings

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Finding Battery Information

    To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.

  • Page 54: Resolving A Low Battery Level

    User guides. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is...

  • Page 55: Running On External Ac Power

    HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery. Running on external AC power For information on connecting to AC power, refer to the Setup Instructions poster provided in the computer box.

  • Page 56: Hp Coolsense

    When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer may be higher than it would be with HP CoolSense on.
  • Page 57 Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ●...

  • Page 58: Maintaining Your Computer

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection.

  • Page 59: Using Disk Defragmenter

    Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 60: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work. When your memory isn’t big enough to hold all your work easily, like a desk overflowing with work, your productivity slows down.
  • Page 61 Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 62: Updating Programs And Drivers

    Turn on the computer. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.

  • Page 63: Cleaning Procedures

    ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

  • Page 64: Traveling With Or Shipping Your Computer

    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦...

  • Page 65: Securing Your Computer And Information

    Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

  • Page 66: Setting Windows Passwords

    Setting Windows passwords Password Function User password Protects access to a Windows user account. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Setting Setup Utility (BIOS) passwords Password Function ●...

  • Page 67: Using Antivirus Software

    Updating programs and drivers on page Installing critical security updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/go/contactHP. At this location, you can also register to receive automatic update notifications when they become available.

  • Page 68: Securing Your Wireless Network

    If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently...

  • Page 69: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 70: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 71: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive...

  • Page 72: 10 Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 73: Creating Hp Recovery Media

    Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 74: Restore And Recovery

    Remove everything and reinstall Windows on page ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 75: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 76: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 77: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 78: Removing The Hp Recovery Partition

    Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option, the Windows option to remove everything and reinstall Windows, or the HP Recovery Manager option.

  • Page 79: 11 Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 80: 12 Electrostatic Discharge

    12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
  • Page 81 TouchPad 10 identifying 13 power 12 hard drive increase screen brightness 38 right TouchPad 10 HP 3D DriveGuard 48 next track or section 38 identifying 14 play, pause, resume 38 hard drive light, identifying 6 caps lock light, identifying 11...
  • Page 82 66 Internet connection setup 19 replacing 50 USB flash drive 67 Internet security software, using memory module service door, using HP Recovery media 63 removing 50 recovery media microphone, connecting 24 creating 63 minimized image creating using HP Recovery...
  • Page 83 Setup Utility (BIOS) passwords WLAN device 16, 18 unresponsive system 47 WLAN label 16 Setup Utility (BIOS), using 59 USB 2.0 ports, identifying 6, 23 shipping the computer 54 USB 3.0 ports identifying 8, 23 zooming touch screen gesture 35 shutdown 47 using external AC power 45 zooming TouchPad gesture 31...

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