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HP Pavilion dv4-5000 User Manual

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Summary of Contents for HP Pavilion dv4-5000

  • Page 1 User Guide...
  • Page 2 Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to Company under license. Intel is a be bound by the terms of the HP End User trademark of Intel Corporation in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Starting right ..............................1 Best practices ............................2 Fun things to do ............................ 2 More HP resources ..........................3 2 Getting to know your computer ........................4 Finding your hardware and software information ................. 4 Front ..............................4 Right side .............................
  • Page 6 Connecting to a wired network ......................20 4 Enjoying entertainment features ......................... 21 Using the webcam ..........................23 Using audio ............................23 Connecting speakers ......................23 Connecting headphones ....................23 Connecting a microphone ....................23 Using Beats Audio ......................24 Accessing Beats Audio Control Panel ...............
  • Page 7 Running on battery power ........................41 Removing a user-replaceable battery ................41 Finding battery information ....................42 Conserving battery power ....................42 Identifying low battery levels ....................42 Storing a user-replaceable battery ..................43 Disposing of a user-replaceable battery ................43 Replacing a user-replaceable battery ................
  • Page 8 Using passwords ..........................66 Setting Windows passwords ....................67 Setting Setup Utility (BIOS) passwords ................67 Using Internet security software ......................68 Using antivirus software ..................... 68 Using firewall software ....................... 68 Installing software updates ......................... 69 Installing Windows security updates .................. 69 Installing HP and third-party software updates ..............
  • Page 9 Changing the computer boot order ........... 82 12 Specifications .............................. 83 Input power ............................83 Operating environment ........................84 13 Troubleshooting and support ........................85 Troubleshooting ..........................86 Disc drive problems ......................86 Wireless connection problems ................... 86 Cannot connect to a WLAN ................87 Cannot connect to a preferred network .............

  • Page 11: Starting Right

    Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn best practices after setup, fun things to do with your computer, and where to go to get more HP resources.

  • Page 12: Best Practices

    Best practices To protect your smart investment, after you set up and register the computer, we recommend the following steps: ● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a network on page ●...

  • Page 13: More Hp Resources

    North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Front Component Description...

  • Page 15: Right Side

    Right side Component Description Optical drive Reads and writes (select models only) to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is idle. Optical drive eject button Releases the disc tray. ●...
  • Page 16 Component Description ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. (10) Security cable slot Attaches an optional security cable to the computer.

  • Page 17: Left Side

    Left side Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. External monitor port Connects an external VGA monitor or projector.

  • Page 18: Display

    Display Component Description Internal microphones (2) Record sound. HP TrueVision HD Webcam Records video, captures still photographs, allows you to video conference and chat online using streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam Webcam light On: The webcam is in use.

  • Page 19: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 20: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 21: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Enables or disables Beats Audio when pressed in combination with the key.

  • Page 23: Bottom

    Bottom Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay and opens the service door. Integrated subwoofer Provides superior bass sound. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 24: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Service label—Provides important information, including the following: Component Product name Serial number Product part number Warranty period...

  • Page 25: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

  • Page 26: Connecting To A Wireless Network

    Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.

  • Page 27: Using Hp Connection Manager (Select Models Only)

    Using HP Connection Manager (select models only) HP Connection Manager provides a central location for managing your wireless devices and an interface for sending and receiving SMS (text) messages. HP Connection Manager allows you to manage the following devices: ● Wireless local area network (WLAN)/Wi-Fi ●...

  • Page 28: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●...

  • Page 29: Connecting To A Wlan

    Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off.

  • Page 30: Connecting To A Wired Network

    Connecting to a wired network Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 network cable.

  • Page 31: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or connect external devices, including speakers, headphones, monitor, projector, TV, and, on select models, high-definition devices. Here are some of the entertainment features on your computer.
  • Page 32 Component Description Webcam light On: The webcam is in use. Speakers (2) Produce sound. USB 2.0 port Connects an optional USB device. For details about different types of USB ports, see Using a USB device on page Optical drive Reads and writes (select models only) to an optical disc.

  • Page 33: Using The Webcam

    Using the webcam Your computer has an integrated webcam, a powerful social networking tool, that allows you to communicate up close with friends and colleagues next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take still photos.

  • Page 34: Using Beats Audio

    Using Beats Audio Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Accessing Beats Audio Control Panel Beats Audio Control Panel allows you to view and manually control audio and bass settings. To open Beats Audio Control Panel, select Start >...

  • Page 35: Using Video

    Using video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer, without needing to access a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.

  • Page 36: Connecting An Hdmi Tv Or Monitor

    Connecting an HDMI TV or monitor To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To connect a high-definition TV or monitor to your computer: Connect one end of the HDMI cable to the HDMI port on the computer.

  • Page 37: Configuring Audio Settings (With Hdmi Tv)

    Configuring audio settings (with HDMI TV) HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click Playback devices.

  • Page 38: Using The Keyboard And Pointing Devices

    Using the keyboard and pointing devices Your computer allows easy on-screen navigation. In addition to the keyboard, a TouchPad allows you to perform on-screen functions. Your computer may also have an integrated numeric keypad. Select models also have special action keys or hot key functions to perform routine tasks simply. In addition to the pointing devices, such as a TouchPad, included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.

  • Page 39: Using The Keyboard

    Using the keyboard The keyboard allows you to type and the action keys and hot keys allow you to perform specific functions. For more details about the keyboard keys, see Keys on page NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section.
  • Page 40 Icon Description Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Decreases speaker volume incrementally as long as you hold down the key.

  • Page 41: Using The Touchpad

    Using the TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 42: Navigating

    Navigating To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Chapter 5 Using the keyboard and pointing devices...

  • Page 43: Using Touchpad Gestures

    Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: Select Start >...

  • Page 44: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed.

  • Page 45: Rotating

    Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock.

  • Page 46: Managing Power

    Managing power Your computer can operate on either battery power or external AC power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation.

  • Page 47: Using Sleep Or Hibernation

    Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. NOTE: For select models, Intel Rapid Start Technology (RST) is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. ● Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press any key, activate the TouchPad, or press the power button briefly.

  • Page 48: Initiating And Exiting Sleep

    Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a specific period of inactivity, depending on whether the computer is running on battery power or on external power. Power settings and timeouts can be changed using Power Options in Windows Control Panel. With the computer on, you can initiate Sleep in any of the following ways: ●...

  • Page 49: Initiating And Exiting Hibernation

    Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a specific period of inactivity, depending on whether the computer is running on battery power or on external power, or when the battery reaches a critical battery level. Power settings and timeouts can be changed in Windows Control Panel.

  • Page 50: Using The Power Meter

    Using the power meter The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the Power Meter icon, at the far right of the taskbar. ●...

  • Page 51: Running On Battery Power

    Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. If the computer has a charged battery installed and the AC adapter is disconnected from the computer, the computer automatically switches to battery power and the display brightness decreases to conserve battery life.

  • Page 52: Finding Battery Information

    Finding battery information Help and Support provides the following tools and information about the battery: ● Battery Check tool in Help and Support to test battery performance ● Information on calibration, power management, and proper care and storage to maximize battery life ●...

  • Page 53: Storing A User-Replaceable Battery

    Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately in a cool, dry place to prolong the battery charge.

  • Page 54: Running On External Ac Power

    Running on external AC power For information on connecting to AC power, see the Setup Instructions provided in the computer box. The computer does not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking/expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

  • Page 55: Refreshing Your Software Content With Intel Smart Connect Technology (Select Models Only)

    Refreshing your software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. Smart Connect then updates the content for certain open applications and reinitiates Sleep.

  • Page 56: Managing And Sharing Information

    Managing and sharing information Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your computer's software and operating system, as well as provides storage for all of your personal files. Some computers also have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu- ray Disc (BD), to play and record audio and video.

  • Page 57: Using A Usb Device

    Using a USB device Most computers have more than one USB port, because this versatile interface allows you to connect numerous kinds of external devices to your computer, such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. Your computer may have more than one type of USB port.

  • Page 58: Removing A Usb Device

    Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device. CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure to safely remove the USB device.

  • Page 59: Inserting And Removing A Digital Storage Card

    Inserting and removing a digital storage card To insert a digital storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. Hold the card label-side up, with the connectors facing the computer. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.

  • Page 60: Using Optical Drives

    Using optical drives An optical disc drive uses laser light to read or store large amounts of information. Some drives can only read information, but others can also write (burn) information onto a blank disc. Use these tips for best performance of your optical drive: ●...

  • Page 61: Inserting An Optical Disc

    such a BD movie release is inserted in the drive. Follow the on-screen instructions to install the update. ● If lines appear on the display when viewing a BD, they may be caused by interference from the wireless network. To resolve the issue, close any open applications and turn off your wireless feature.

  • Page 62: Removing An Optical Disc

    Removing an optical disc There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops.

  • Page 63: Sharing Drives On The Network

    Sharing drives on the network You can access software and data and install applications by sharing drives connected to another computer in your network. NOTE: Some discs, such as DVD movies and games, may be copy-protected and therefore unusable through DVD or CD drive sharing. To share on the same network: From the computer you are sharing, select Start >...

  • Page 64: Maintaining Your Computer

    Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. Your computer is an important tool for work, research, entertainment, and connecting to people. This chapter provides information on improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory.

  • Page 65: Improving Performance

    Improving performance Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as Disk Defragmenter and Disk Cleanup, as well as installing larger drives and adding more memory, you can drastically improve the performance of your computer. Handling drives Observe these precautions when handling drives: ●...

  • Page 66: Replacing A Hard Drive

    Replacing a hard drive CAUTION: Drives are fragile computer components that must be handled with care. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes. See Handling drives on page 55 for specific precautions when handling drives.
  • Page 67 Using the cable tab (1), carefully lift up and disconnect the hard drive cable from the computer, and then pull the cable out from the routing clips (2). Using a small Phillips screwdriver, remove the 2 hard drive mounting screws (1), and corresponding screw mounting hardware (2).

  • Page 68: Using Hp 3D Driveguard (Select Models Only)

    Disconnect the hard drive cable adapter (3) from the hard drive. To install a hard drive, reverse this procedure. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ●...

  • Page 69: Using Disk Defragmenter

    Using Disk Defragmenter As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on the hard drive so that the system can run more efficiently.

  • Page 70: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work. When your memory isn’t big enough to hold all your work easily, like a desk overflowing with work, your productivity slows down.
  • Page 71 Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 72 Replace the service door. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Chapter 8 Maintaining your computer...

  • Page 73: Updating Programs And Drivers

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions because if you don't, you won't know what you're missing! Updates can fix issues and bring new features and options to your computer. Technology is always changing and updating programs and drivers allows your computer to run the latest technology available.

  • Page 74: Traveling With Your Computer

    Traveling with your computer Taking your computer with you on a trip might seem to overload some people and to others it is a “must have” to stay connected. Whichever category you fall in, if you have to travel with your computer here are some things to keep in mind before and during your travel to keep your equipment safe.

  • Page 75: Securing Your Computer And Information

    Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.

  • Page 76: Locating Your Security Software

    Locating your security software HP Security Assistant provides a starting location for you to quickly access a collection of security software applications that are organized by task. Instead of searching for each application through the Start menu and Control Panel, HP Security Assistant allows you to access the applications for the following security tasks: ●...

  • Page 77: Setting Windows Passwords

    Setting Windows passwords Password Function User password Protects access to a Windows user account. You may also set up your computer to require the user password to exit Sleep or Hibernation. See Setting password protection on wakeup on page 39 for more information.

  • Page 78: Using Internet Security Software

    Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer.

  • Page 79: Installing Software Updates

    Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. Installing Windows security updates Updates to the operating system and other software may have become available after the computer left the factory.

  • Page 80: Securing Your Wireless Network

    Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure.

  • Page 81: Using Setup Utility (Bios) And System Diagnostics

    10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 82: Starting Setup Utility (Bios)

    Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Setup Utility (BIOS).

  • Page 83: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 84: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

  • Page 85: 11 Backing Up, Restoring, And Recovering

    11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed.

  • Page 86: Creating Backups

    Creating backups Use HP Recovery Manager to create recovery media immediately after you set up the working computer. As you add hardware and software programs, create system restore points. As you add photos, video, music, and other personal files, create a backup of your system and personal information.

  • Page 87: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 88: Backing Up System And Personal Information

    Backing up system and personal information Your computer has information that is important to you, such as files, emails, and photos, and you want to be able to keep that information even if you download a virus or the system stops working properly.

  • Page 89: Creating A Backup Using Windows Backup And Restore

    ● Number backup discs before inserting them into the optical drive. ● You should back up: ◦ Before adding or changing software or hardware. ◦ Before the computer is repaired or restored. ◦ On a regular schedule to be sure you have recent copies of personal information. ◦...

  • Page 90: Restore And Recovery

    Restore and recovery Restoring to a previous restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer's system to a previous restore point (created at an earlier date and time). To revert the computer to a previous restore point, when the computer was running correctly: Select Start >...

  • Page 91: Recovering The Original System Using Hp Recovery Manager

    Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state. What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the disc provided by the manufacturer.

  • Page 92: Changing The Computer Boot Order

    Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: Insert the flash drive into a USB port.

  • Page 93: 12 Specifications

    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.

  • Page 94: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 95: 13 Troubleshooting And Support

    13 Troubleshooting and support ● Troubleshooting ● Contacting customer support...

  • Page 96: Troubleshooting

    Troubleshooting Disc drive problems If the disc tray fails to open normally, follow these steps: Insert the end of a paper clip into the release access (1) in the front bezel of the drive. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.

  • Page 97: Cannot Connect To A Wlan

    Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer: If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to turn it on.

  • Page 98: Wlan Connection Is Very Weak

    Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly. If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network: Select Start >...

  • Page 99: Audio Problems

    Get the latest version of the WLAN device software and drivers for your computer from the HP website at http://www.hp.com. If the WLAN device you are using was purchased separately, consult the manufacturer's website for the latest software. To get the latest version of the WLAN device software for your computer, follow these steps: Open your Internet browser.

  • Page 100: Resolving A Low Battery Level When No Power Source Is Available

    Resolving a low battery level when no power source is available ● Initiate Hibernation. ● Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, follow these steps: Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to external power.

  • Page 101: Contacting Customer Support

    Contacting customer support If the information provided in this user guide, or in Help and Support does not address your questions, you can contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ●...

  • Page 102: 14 Electrostatic Discharge

    14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 103: Index

    Index Beats Audio hot key 24 AC adapter 6 BIOS deleted files action keys determining version 72 restoring 80 decrease screen brightness downloading an update 73 digital card updating 72 inserting 49 Help and Support 29 Bluetooth device 16 Digital Media Slot, identifying 4 identifying 12 Bluetooth label 14 Disk Cleanup software 59...
  • Page 104 initiated during critical battery wireless certification 14 level 42 WLAN 14 passwords initiating 39 latch, battery release 13 Setup Utility (BIOS) 67 high-definition devices, lights Windows 67 connecting 26, 27 AC adapter 6 pinching TouchPad gesture 34 HP 3D DriveGuard 58 caps lock 10 ports HP and third-party software...
  • Page 105 traveling with the computer 14, wireless controls scrolling TouchPad gesture 34 43, 64 button 16 security cable lock, installing 70 Troubleshooting and support 85 operating system 16 security cable slot, identifying 6 troubleshooting; AC adapter 90 Wireless Assistant software security, wireless 18 troubleshooting;...

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