HP LW350UA#ABA Maintenance And Service Manual
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HP LW350UA#ABA Maintenance And Service Manual

HP LW350UA#ABA Maintenance And Service Manual

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HP Pavilion G6 Notebook PC

Maintenance and Service Guide

SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.

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Summary of Contents for HP LW350UA#ABA

  • Page 1: Maintenance And Service Guide

    HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
  • Page 2 ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Top ............................... 7 TouchPad ..........................7 Lights ........................... 8 Button ..........................9 Keys ........................... 10 Front ..............................11 Right side ............................12 Left side .............................. 13 Display ..............................
  • Page 6 Packaging and transporting guidelines ..........36 Workstation guidelines ..............36 Equipment guidelines ............... 37 Component replacement procedures ....................38 Serial number ........................38 Computer feet ........................39 Battery ..........................40 Service access cover ......................41 Hard drive .......................... 42 Optical drive ........................44 WLAN module ........................
  • Page 7 Updating the BIOS ..........................87 Determining the BIOS version ................... 87 Downloading a BIOS update ..................... 87 7 Backup and recovery ............................ 89 Restore ............................... 90 Creating restore media ........................90 Performing a system restore ......................91 Restoring using the dedicated recovery partition (select models only) ......91 Restoring using the restore media ..................
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Product description Category Description Intel® 2nd Intel® Previous Generation Generation Discrete Discrete HP Pavilion G6 Notebook PC √ √ √ √ √ Processors Intel® Core™ i7-2620M processor (2.7 √ √ GHz, SC turbo up to 3.40 GHz, 4 MB L3), Dual 35 W Intel Core i5-2540M processor (2.6 GHz, √...
  • Page 10 Category Description Intel® 2nd Intel® Previous Generation Generation Discrete Discrete Intel Pentium B940 (2.0 GHz, 2M), Dual √ √ 35W TDP AMD E350 (1.6GHz, 1MB L2, 1066 √ MHz,), Dual 18W AMD Phenom™ II N970 (2.2 GHz, 2 MB √ L2, 1333 MHz, 3.6 GT/s –...
  • Page 11 Category Description Intel® 2nd Intel® Previous Generation Generation Discrete Discrete ATI Radeon HD 6470M with 1 GB of √ √ dedicated video memory (128Mx16 DDR3, 900 MHz x 4 PCs) AMD Radeon HD 6620M √ AMD Radeon HD 6520M √ AMD Radeon HD 6480M √...
  • Page 12 Category Description Intel® 2nd Intel® Previous Generation Generation Discrete Discrete ● 500 GB, 7200 rpm √ √ √ √ √ ● 500 GB, 5400 rpm √ √ √ √ √ Supports the following 7 mm, 6.3-cm (2.5 in) SATA hard drives: ●...
  • Page 13 Category Description Intel® 2nd Intel® Previous Generation Generation Discrete Discrete Atheros AR9285 802.11b/g/n 1x1 WiFi √ √ √ √ √ Adapter Ralink 5390GN 802.11b/g/n 1x1 WiFi √ √ √ √ Adapter Broadcom 4313 802.11b/g/n 1x1 WiFi and √ √ √ √...
  • Page 14 Category Description Intel® 2nd Intel® Previous Generation Generation Discrete Discrete 90-W AC Smart adapter with localized √ √ cable plug support Security Kensington Security Lock √ √ √ √ √ Intel AT-p Ready Operating Preinstalled: system Windows 7® Home Premium (64 bit) √...

  • Page 15: External Component Identification

    External component identification TouchPad Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off. Left TouchPad button Functions like the left button on an external mouse TouchPad zone...

  • Page 16: Lights

    Lights Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light On: The computer is on. ●...

  • Page 17: Button

    Button Component Description ● Power button When the computer is off, press the power button to turn on the computer. ● When the computer is on, press the power button briefly to initiate Sleep mode. ● When the computer is in Sleep mode, press the power button briefly to exit Sleep mode.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with the Displays system information when pressed in combination with the Windows logo key Displays the Windows Start menu Windows applications key Displays a shortcut menu for items beneath the pointer Action keys Execute frequently used system functions Chapter 2 External component identification...

  • Page 19: Front

    Front Component Description Speakers (2) Produce sound ENWW Front...

  • Page 20: Right Side

    Right side Component Description Optical drive Plays optical discs, such as CDs, DVDs, and Blu-ray discs Optical drive light Green: The optical drive is being accessed. Optical drive button Ejects the media tray of the optical drive. USB port Connects an optional USB device ●...

  • Page 21: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector Vents (2) Enable airflow to cool internal components NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22 Component Description Digital Media Slot Supports the following optional digital card formats: ● MultiMedia Card (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card ● Hard drive light White: The hard drive is being accessed.

  • Page 23: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs) Webcam light On: The webcam is in use. Webcam Records video and captures still photographs To use the webcam, select Start > All Programs > Cyberlink YouCam.

  • Page 24: Bottom

    Bottom Component Description Battery bay Holds the battery Vents (5) Enable airflow to cool internal components NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog ENWW...

  • Page 27: Description Spare Part Number

    Item Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED), BrightView (1366 x 768) display assembly: NOTE: For more information on the display assembly internal component spare part information, See Display assembly components on page ● For use in Charcoal Grey computer models 639512-001 ●...
  • Page 28 Item Description Spare part number (11 & System board (includes replacement thermal material): ● For use in Intel HM55 UMA computer models 639521-001 ● For use in Intel HM65 UMA computer models 639522-001 ● For use in Intel HM55 discrete, 512 M, computer models 639523-001 ●...
  • Page 29 Item Description Spare part number ● Phenom II P960 (1.8 GHz, 2 MB L2, 1066 MHz, 3.6GT/s – Quad 25 W 634689-001 ● Phenom II N870 (2.3 GHz, 1.5 MB L2, 1333 MHz, 3.6GT/s –Triple 35 W 635495-001 ● Phenom II P860 (2.0 GHz, 1.5 MB L2, 1066 MHz, 3.6GT/s –Triple 25 W 634688-001 ●...

  • Page 30: Gb, 5400 Rpm 634250-001

    Item Description Spare part number ● Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, 593530–001 Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia,...

  • Page 31: Gb, 7200 Rpm 634925-001

    Item Description Spare part number ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 634638-001 Supports the following 7.0 mm, 6.35 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm 634862-001 ● 250 GB, 7200 rpm 634861-001 ●...

  • Page 32: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezel 639509-001 Webcam module 640880-0011 39.6-cm (15.6-in) high-definition, BrightView LED display panel 641663-001 Display hinges 639511-001 Display hinge covers 640887-001 Display cable 639510-001 Wireless antenna (includes wireless antenna transceivers and cable) 639499-001 Display back cover (includes logo): ●...
  • Page 33 Item Description Spare part number ● For use in Pacific Blue computer models 639503-001 ● For use in Pearl Pink computer models 639504-001 ● For use in Ocean Drive computer models 639505-001 ● For use in Luminous Rose computer models 639506-001 ●...

  • Page 34: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives: ● 750 GB, 5400 rpm 634250-001 ● 640 GB, 5400 rpm 603785-001 ● 500 GB, 7200 rpm 634925-001 ●...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters ● 65-W AC adapter 609939-001 ● 90-W AC adapter 620656-001 Power cord, AC, 3 wire, black, 1.83-m 490371-001 TouchPad button board 640885-001 Screw kit 640879-001 ● Phillips 2.0 x 2.0 (pan-head) screw ●...

  • Page 36: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001 Power cord, AC, 3 wire, black, 1.83-m 640886-001 Optical drive board 580101-001 Atheros AR9285 802.11a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands 581096-001 2 GB memory module, 1066 MHz, DDR3 593127-001...
  • Page 37 Spare part number Description 625823-001 Intel Core™ i3-380M processor (2.53 GHz, 3 MB L3), Dual 35 W 625831-001 Intel Pentium P6200 processor (2.13 GHz, 3 MB L3), Dual 35 W 630703-001 Ralink 5390GN 802.11b/g/n 1x1 WiFi Adapter 630705-001 Ralink 5390BC8 802.11b/g/n 1x1 WiFi and Bluetooth 3.0+HS Combo Adapter 631252-001 Intel Core™...
  • Page 38 Spare part number Description 639506-001 Display back cover (includes logo) for use in Luminous Rose computer models 639507-001 Display back cover (includes logo) for use in Sweet Purple computer models 639508-001 Display back cover (includes logo) for use in Butter Gold computer models 639509-001 Display bezel 639510-001...
  • Page 39 Spare part number Description 639532-001 Top cover (includes TouchPad board) for use in Charcoal Grey computer models 639533-001 Top cover (includes TouchPad board) for use in Sonoma Red computer models 639534-001 Top cover (includes TouchPad board) for use in Pacific Blue computer models 639535-001 Top cover (includes TouchPad board) for use in Pearl Pink computer models 639569-001...
  • Page 40 Spare part number Description 646738 System board (includes replacement thermal material) for use in E350 UMA computer models 647217 System board (includes replacement thermal material) for use in 6470M 512MB computer models 647218 System board (includes replacement thermal material) for use in 6470M 1GB computer models 647219 System board (includes replacement thermal material) for use in UMA computer models 649288...

  • Page 41: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are needed to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

  • Page 42: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 43: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 45: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 47: Computer Feet

    Computer feet Description Spare part number Rubber Feet Kit 639572-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. ENWW Component replacement procedures...

  • Page 48: Battery

    Battery Description Spare part number 6 cell, 2.20 Ah, 47 Wh 593553-001 6 cell, 2.55 Ah, 55 Wh 593554-001 Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.

  • Page 49: Service Access Cover

    Service access cover Description Spare part number Plastics Kit (contains only the service access cover) 640889-001 Before removing the service access cover, remove the battery (see Battery on page Position the computer upside down, with the front toward you. Loosen the two Phillips 4.0 x 2.0 captive screws (1) that secure the service access cover to the computer.

  • Page 50: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Spare part number Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives:...
  • Page 51 To replace the hard drive bracket, remove the four Phillips 3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. Pull the bracket (2) straight up to remove it from the hard drive. To replace the hard drive adapter, remove the Phillips panhead 2.0 x 2.0 screw (1), and then disconnect the adapter from the system board at the outside edge (2).

  • Page 52: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe* 639570-001 Blu-ray Disc ROM with LightScribe* DVD±R/RW SuperMulti Double-Layer Drive 639571-001 NOTE: *Select models only.
  • Page 53 Remove the optical drive bracket (2). Reverse the above procedure to reassemble and install the optical drive. ENWW Component replacement procedures...

  • Page 54: Wlan Module

    WLAN module Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam, 580101-001 Puerto Rico, the United States, and the US Virgin Islands Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, 593530-001 Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia...
  • Page 55 Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 56: Memory Module

    Memory module Description Spare part number 4 GB PC3 10600 1333 MHz shared 621569-001 2 GB PC3 10600 MHz 581096-001 1 GB PC3 10600 1333 MHz shared 639738-001 Before removing the memory module, remove the following components: Battery (see Battery on page Service access cover (see Service access cover on page Remove the memory module:...

  • Page 57: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes mounting adhesive) 449137-001 Before removing the RTC battery, remove the following components: Battery (see Battery on page Service access cover (see Service access cover on page Remove the RTC battery: Use a sharp, nonconductive tool to release the clip (1) that secures the battery to the system board.

  • Page 58: Keyboard

    Keyboard Description Spare part number For use in the United States, Black 640892-001 For use in French Canada, Black 640892-121 For use in the United States, Pink 651083-001 For use in French Canada, Pink 651083-121 Before removing the keyboard, remove the following components: Battery (see Battery on page Service access cover (see...
  • Page 59 Remove the keyboard (4). Reverse this procedure to install the keyboard. ENWW Component replacement procedures...

  • Page 60: Top Cover

    Top cover Description Spare part number For use in Ocean Drive computer models 639527-001 For use in Luminous Rose computer models 639528-001 For use in Sweet Purple computer models 639529-001 For use in Butter Gold computer models 639530-001 For use in Pewter computer models 639531-001 For use in Charcoal Grey computer models 639532-001...
  • Page 61 Release the three zero insertion force (ZIF) connectors (1) to which the ZIF cables are attached and disconnect the USB cable (2), TouchPad cable (3), and power button cable (4) from the system board. Remove the six Phillips 4.0 x 2.5 screws that secure the top cover to the computer. Close the computer and turn it upside down, with the front toward you.
  • Page 62 Remove the three Phillips 3.0 x 2.0 screws in the battery bay, two Phillips 3.0 x 2.0 screws in the optical drive bay, and ten Phillips 6.0 x 2.5 on the base enclosure. NOTE: The four screws along the front edge also serve to secure the speakers inside the base enclosure.
  • Page 63 Reverse this procedure to install the top cover. ENWW Component replacement procedures...

  • Page 64: Power Button Board

    Power button board Description Spare part number Power button board 640884-001 Before removing the power button board, remove the following components: Battery (see Battery on page Service access cover (see Service access cover on page Hard drive (See Hard drive on page Optical drive (see Optical drive on page WLAN module (see...

  • Page 65: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 639573-001 Before removing the speaker assembly, remove the following components: Battery (see Battery on page Service access cover (see Service access cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see...

  • Page 66: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) 640885-001 Before removing the TouchPad button board, remove the following components: Battery (see Battery on page Service access cover (see Service access cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page...

  • Page 67: Usb Board

    USB board Description Spare part number USB board 640883-001 Before removing the USB board, remove the following components: Battery (see Battery on page Service access cover (see Service access cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page...

  • Page 68: Security Cable Lock

    Security cable lock NOTE: The security cable lock is included with the base enclosure, spare part number 639569-001. Before removing the security cable lock, remove the following components: Battery (see Battery on page Service access cover (see Service access cover on page Hard drive (see Hard drive on page Optical drive (see...

  • Page 69: Power Connector

    Power connector Description Spare part number Power connector (includes cable) 640891-001 Before removing the power connector cable, remove the following components: Battery (see Battery on page Service access cover (see Service access cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see...

  • Page 70: Display Assembly

    Display assembly Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) BrightView display assembly: ● For use in Charcoal Grey computer models 639512-001 ● For use in Ocean Drive computer models 639513-001 ● For use in Sonoma Red computer models 639514-001 ●...
  • Page 71 Lift the display panel (4) straight up to remove it. Reverse this procedure to install the display assembly. ENWW Component replacement procedures...
  • Page 72 To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips 4.0 x 2.5 screws The display screw covers are included in the Display Rubber Kit, spare part number 640882-001.
  • Page 73 To replace the webcam module (select models only), lift the webcam module as far from the display enclosure as the webcam module cable allows. Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam module (2). The webcam module is available using spare part number 640880-001. Reverse this procedure to install the webcam module.
  • Page 74 Remove the display hinge covers (2). The display hinge covers are available using spare part number 640887-001. Reverse this procedure to install the display hinge covers. To replace the display panel, remove five Phillips 4.0 x 2.5 screws (1) that secure the display panel to the display enclosure.
  • Page 75 To replace the display hinges, remove the two Phillips PM 3.0 x 2.0 screws (1) that secure each hinge to the display panel. Remove the display hinges (2) from the display panel. The display hinges are available using spare part number 639511-001. Reverse this procedure to install the display hinges.
  • Page 76 To remove the display cable from the display panel, lift the tape (1), and disconnect the cable (2). Then, gently peel the cable away from the display panel (3). Reverse this procedure to install the display panel. Chapter 4 Removal and replacement procedures ENWW...

  • Page 77: System Board

    System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description Spare part number For use in Intel HM55 UMA computer models 639521-001 For use in Intel HM65 UMA computer models 639522-001 For use in Intel HM55 discrete, 512 MB, computer models 639523-001...
  • Page 78 Move the optical drive connector board (2) to the right, and then lift it up to disconnect it from the system board. Reverse this procedure to install the optical drive connector board. Remove the three Phillips 3.0 x 2.0 screws (1) that secure the system board to the computer. Chapter 4 Removal and replacement procedures ENWW...
  • Page 79 Lift the system board (2) from the right edge and pull it away from the base enclosure at an angle. For AMD computer models, see the following image. For Intel computer models, see the following image. ENWW Component replacement procedures...
  • Page 80 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Fan/heat sink assembly (see Fan/heat sink assembly on page ● Processor (see Processor on page Reverse the disassembly procedure to install the system board.

  • Page 81: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly includes replacement thermal material. Description Spare part number For use in AMD UMA computer models 640896-001 For use in Intel UMA computer models 641024-001 For use in Intel discrete computer models 641025-001 Before removing the fan/heat sink assembly, remove the following components: Battery (see Battery on page...
  • Page 82 Remove the fan/heat sink assembly (4) by lifting it straight up. NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors. Turn the system board right-side up, with the front toward you. Disconnect the fan cable from the system board (1). Remove the Phillips 3.0 x 2.0 screw (2) that secures the fan/heat sink assembly to the system board.
  • Page 83 Remove the fan/heat sink assembly (4) by lifting straight up. Each time the fan/heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2), from the fan/heat sink assembly at locations (3) and (5), and from the processor (4).
  • Page 84 After applying fresh thermal paste to the components, reverse the above procedure to install the fan/ heat sink assembly. Chapter 4 Removal and replacement procedures ENWW...

  • Page 85: Processor

    Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel Core™ i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3), Dual 35 W 631252-001 Intel Core™ i5-2540M processor (2.6 GHz,SC turbo up to 3.3 GHz, 3 MB L3), Dual 35 W 631255-001 Intel Core™...

  • Page 86: Keyboard

    Keyboard (see Keyboard on page Top cover (see Top cover on page USB board (see USB board on page Display assembly (see Display assembly on page Power connector (see Power connector on page System board (see System board on page Fan/heat sink assembly (see Fan/heat sink assembly on page Remove the processor:...

  • Page 87: Specifications

    Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.5 A Temperature...

  • Page 88: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 ×...

  • Page 89: Hard Drive Specifications

    Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* 250 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g 101 g...

  • Page 90: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM...

  • Page 91: Blu-Ray Disc Rom And Dvd±R/Rw Supermulti Double-Layer Drive Specifications

    Blu-ray Disc ROM and DVD±R/RW SuperMulti Double- Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM...
  • Page 92 Chapter 5 Specifications ENWW...

  • Page 93: Setup Utility (Bios)

    Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 94: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or and f6.

  • Page 95: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 96 Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

  • Page 97: Backup And Recovery

    Backup and recovery ● Restore ● Creating restore media ● Performing a system restore ● Backing up and recovering your information Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed. This chapter provides information on the following topics: ●...

  • Page 98: Restore

    Restore In the event of hard drive failure, to restore your system to its factory image you will need a set of recovery discs or a recovery flash drive that you can create using HP Recovery Manager. HP recommends that you use this software to create either a set of recovery discs or a recovery flash drive immediately after software setup.

  • Page 99: Performing A System Restore

    Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore needs to be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail.
  • Page 100 Press at system bootup. Select the optical drive or the flash drive. Follow the on-screen instructions. Chapter 7 Backup and recovery ENWW...

  • Page 101: Changing The Computer Boot Order

    Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash drive: Insert the flash drive into a USB port.

  • Page 102: Using Windows Backup And Restore

    To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+fn+prt To copy the entire screen, press fn+prt Open a word-processing document, and then select Edit > Paste. The screen image is added to the document.

  • Page 103: Using Windows System Restore Points

    Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.
  • Page 104 Chapter 7 Backup and recovery ENWW...

  • Page 105: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 106: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 107: Recycling

    Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 108 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the inside edges of the bezel on the left side (1), the top and bottom (2), and the right side (3) until the bezel disengages from the display assembly.
  • Page 109 Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. ENWW Display 101...
  • Page 110 Turn the display panel assembly upside down and remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 111 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. ENWW Display 103...
  • Page 112 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 113: Index

    Index Blu-ray ROM and DVD±R/RW digital media slot, identifying AC adapter light, identifying 12 SuperMulti Double-Layer Drive MultiMedia Card (MMC) 14 AC adapter, spare part numbers spare part number 26 Secure Digital (SD) Memory buttons Card 14 action keys, identifying 10 left TouchPad 7 diskette drive, precautions 34 antenna...
  • Page 114 DVD±RW and CD-RW SuperMulti optical drive board Double-Layer Combo Drive jacks spare part number 19 precautions 34 audio-in (microphone) 13 spare part numbers 26, 44 audio-out (headphone) 13 packing guidelines 36 specifications 82 RJ-45 (network) 13 plastic parts 33 pointing device, product electrostatic discharge 35 keyboard description 5...
  • Page 115 security 6 speaker assembly webcam, identifying 15 serviceability 6 removal 57 Windows applications key, spare part number 19, 57 identifying 10 specifications Windows logo key, identifying 10 recovering from the dedicated Blu-ray Disc ROM and DVD±R/ wireless antenna recovery partition 91 RW SuperMulti Double-Layer removal 67 recovering from the recovery...
  • Page 116 108 Index ENWW...

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