Related Manuals for HP ENVY dv7-7200
Summary of Contents for HP ENVY dv7-7200
- Page 1 HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ......................1 2 External component identification ................... 10 Finding your hardware and software information ............... 10 Display ..........................11 Buttons, speakers, and fingerprint reader .................. 12 Keys ............................. 13 TouchPad ..........................14 Lights ............................ 15 Front ............................. - Page 6 Electrostatic discharge damage ..............43 Packaging and transporting guidelines ........44 Component replacement procedures ..................46 Service tag ......................46 Battery ........................47 Hard drive ......................48 RTC battery ......................52 Optical drive ......................53 Memory module ...................... 55 WLAN module ......................57 Keyboard .......................
- Page 7 7 Backing up, restoring, and recovering ................107 Creating recovery media and backups ................... 107 Creating HP Recovery media .................. 108 Restore and recovery ......................109 Using Windows Refresh for quick and easy recovery ..........110 Remove everything and reinstall Windows ............... 111 Recovering using HP Recovery Manager ..............
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Page 9: Product Description
Product description Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor √ √ Product Name HP ENVY dv7 Notebook PC ● √ Processors AMD® A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ●... - Page 10 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Processors (continued) ● √ Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz;...
- Page 11 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● Processors (continued) √ Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001 ● Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ●...
- Page 12 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Graphics (continued) √ Switchable discrete graphics: ● AMD Radeon HD 7670M and HD7660G dual graphics on computer models equipped with an AMD A10 processor ●...
- Page 13 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● √ √ Panel 17.3-in, light-emitting diode (LED), UWVA, full high-definition (FHD), AntiGlare (1920×1080) display, 3.4- mm; typical brightness: 250 nits ● 17.3-in, LED, SVA, HD, BrightView (1366×768) display;...
- Page 14 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor √ √ Hard drive Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support...
- Page 15 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor √ √ Audio and video HD audio Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED;...
- Page 16 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor √ √ External media HP Multi-Format Digital Media Reader slot with cards push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ●...
- Page 17 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor √ √ Security Security cable lock Fingerprint reader with Digital Persona software support √ Intel/VeriSign support Intel AT-p Ready support √ √ Operating system Preinstalled: ●...
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Page 18: External Component Identification
External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Chapter 2 External component identification... -
Page 19: Display
Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Internal microphones (2) Record sound. HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start >... -
Page 20: Buttons, Speakers, And Fingerprint Reader
Buttons, speakers, and fingerprint reader Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 21: Keys
Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Enables or disables Beats Audio when pressed in combination with the key. -
Page 22: Touchpad
Item Component Description num lock Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is... -
Page 23: Lights
Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. -
Page 24: Front
Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Fingerprint reader light White: The fingerprint was read. ● Amber: The fingerprint was not read. Front Component Description Digital Media slot Supports the following digital card formats: ●... -
Page 25: Left Side
Left side Item Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. External monitor port Connects an external VGA monitor or projector. -
Page 26: Right Side
Right side Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ●... -
Page 27: Rear
Item Component Description Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. -
Page 28: Bottom
Bottom Item Component Description Integrated subwoofer Provides superior bass sound. Battery bay Holds the battery. Battery release latch Releases the service cover, and releases the battery from the battery bay. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. -
Page 29: Illustrated Parts Catalog
Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product. -
Page 30: Computer Major Components
Computer major components Chapter 3 Illustrated parts catalog... - Page 31 Item Component Spare part number 17.3-in, LED display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: FHD, AntiGlare display assembly for use only on computer models equipped with a 698778-001 graphics subsystem with UMA memory HD, BrightView display assembly for use only on computer models equipped with a...
- Page 32 Item Component Spare part number For use only on computer models equipped with an Intel processor in Germany 681980-041 For use only on computer models equipped with an Intel processor in Italy 681980-061 For use only on computer models equipped with an Intel processor in Japan 681980-291 For use only on computer models equipped with an Intel processor in the Netherlands 681980-B31...
- Page 33 Item Component Spare part number For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR 711508-501 GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR 711509-601 GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system...
- Page 34 Item Component Spare part number For use only on computer models equipped with an Intel dual core processor, a 682043-601 graphics subsystem with UMA memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel dual core processor, a 682043-501 graphics subsystem with UMA memory, and the Windows 8 Standard operating system...
- Page 35 Item Component Spare part number Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600- 711903-001 MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600- 680645-001 MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333- 676359-001 MHz FSB, 3.0-MB L3 cache, 35 W)
- Page 36 Item Component Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 (19) Hard drives (2, do not include the primary or secondary hard drive connector cables, hard drive brackets, or screws): For use on all computer models: 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm...
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Page 37: Display Assembly Subcomponents
Item Component Spare part number Intel Centrino Advanced-N 6235 WLAN module for use only on computer models 670290-001 equipped with an Intel processor in Japan (23) Service cover (includes speaker grilles and front rubber feet) 681989-001 Display assembly subcomponents Item Component Spare part number Display bezel... -
Page 38: Mass Storage Devices
Item Component Spare part number Display panel cable for use only on computer models equipped with an FHD 681972-001 display assembly and a graphics subsystem with UMA memory Antenna Kit (includes left and right wireless antenna cables and transceivers) 681968-001 Display speakers (include speaker cables) 681994-001 Display enclosure... - Page 39 Item Component Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 7200-rpm, 9.5-mm 641672-001 320-GB, 5400-rpm, 9.5-mm 622643-001 750-GB, 7200-rpm, 9.5-mm, for use only on computer models equipped with an 684506-001 Intel processor Hard Drive Hardware Kit, includes:...
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Page 40: Miscellaneous Parts
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire) 693711-001 120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor 693709-001 (PFC, 3-wire) 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor 693712-001 (PFC, 3-wire) -
Page 41: Sequential Part Number Listing
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use only on computer models equipped with an Intel processor in Australia (3- pin, black, 1.83-m) 490371-021 Power cord for use only on computer models equipped with an Intel processor in Europe (3-... - Page 42 Spare part number Description 634925-001 500-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 681976-001.
- Page 43 Spare part number Description 676521-001 1-TB, 5400-rpm hard hard for use on all computer models (SATA, 12.7-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 681976-001.
- Page 44 Spare part number Description 681991-001 17.3-in, LED, FHD, AntiGlare display panel 681992-001 Screw Kit 681993-001 Display Screw Kit (includes display bezel screw covers) 681994-001 Display speakers 681995-001 Front speakers 681996-001 Subwoofer 681997-001 160-GB solid-state drive for use on all computer models 681999-501 System board for use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8...
- Page 45 Spare part number Description 682043-501 System board for use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 682043-601 System board for use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement thermal material) 682045-001...
- Page 46 Spare part number Description 691415-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter for use on all computer models 693702-001 Display enclosure 693709-001 120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor (PFC, 3-wire) 693710-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC/V, EM, 3-wire) 693711-001...
- Page 47 Spare part number Description 698781-291 Keyboard without backlight for use only on computer models equipped with an Intel processor in Japan (includes keyboard cable) 698781-AB1 Keyboard without backlight for use only on computer models equipped with an Intel processor in Taiwan (includes keyboard cable) 698781-AD1 Keyboard without backlight for use only on computer models equipped with an Intel processor in South Korea (includes keyboard cable)
- Page 48 Spare part number Description 699338-001 17.3-in, LED, FHD, AntiGlare display assembly in natural silver finish for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) 700627-001 Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W;...
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Page 49: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 50: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 51: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. -
Page 52: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 53 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 54: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 76 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. -
Page 55: Battery
Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 56: Hard Drive
Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive bracket, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 681976-001. Description Spare part number For use on all computer models: 1-TB, 5400-rpm, 9.5-mm 676521-001... - Page 57 Remove the service cover (3). The service cover is available using spare part number 682088-001. Disconnect the primary hard drive connector cable (1) from the system board. Remove the two Phillips PM2.5×5.5 screws (2) that secure the primary hard drive to the computer. Use the tab to slide the primary hard drive (3) to the left, and then remove the primary hard drive.
- Page 58 Release the secondary hard drive connector cable from the clips (2) and routing channel built into the base enclosure. Remove the two Phillips PM2.5×8.5 screws (3) that secure the secondary hard drive to the computer. Use the tab to slide the secondary hard drive (4) to the left, and then remove the secondary hard drive.
- Page 59 If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, primary hard drive connector cable, and secondary hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 681976-001.
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Page 60: Rtc Battery
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 682091-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 61: Optical Drive
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive 681983-001 Blu-ray Disc R/RW with SuperMulti Drive 681984-001 DVD±RW Double-Layer with SuperMulti Drive 681982-001 Before removing the optical drive, follow these steps: Turn off the computer. - Page 62 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel.
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Page 63: Memory Module
Remove the two Phillips PM2.0×3.6 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001... - Page 64 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. Chapter 4 Removal and replacement procedures...
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Page 65: Wlan Module
WLAN module Description Spare part number For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6230 WLAN module 670691-001... - Page 66 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 67: Keyboard
Keyboard Description Spare part number Keyboard with backlight (includes backlight cable and keyboard cable): In midnight black finish: For use only on computer models equipped with an Intel processor in Belgium 698782-A41 For use only on computer models equipped with an Intel processor in the Czech Republic 698782-FL1 and Slovakia For use only on computer models equipped with an Intel processor in Denmark, Finland,... - Page 68 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
- Page 69 Press on the back of the keyboard through the opening in the optical drive bay until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest.
- Page 70 Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the cable (4) from the system board. Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...
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Page 71: Top Cover
Top cover Description Spare part number In midnight black finish 708009-001 In natural silver finisih 708012-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 72 Remove the top cover: Remove the twelve Phillips PM2.5×8.5 screws that secure the top cover to the computer. Remove the following screws that secure the top cover to the computer: (1) Two Phillips PM2.0×3.0 screws in the optical drive bay (2) Three Phillips PM2.0×2.5 screws in the battery bay (3) Two Phillips PM2.5×4.0 screws in the hard drive bay Turn the computer right side up, with the front toward you.
- Page 73 Release the corresponding ZIF connectors, and then disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Fingerprint reader board cable (4) Front speaker cable Remove the Phillips PM2.5×4.0 screw that secures the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from the base enclosure.
- Page 74 Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base enclosure (3) around the optical drive bay when removing the top cover. Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...
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Page 75: Front Speakers
Front speakers Description Spare part number Front speakers (include speaker cables) 681995-001 Before removing the front speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 76: Power Button Board
Reverse this procedure to install the front speakers. Power button board Description Spare part number Power button board (includes cable) 681985-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 77: Fingerprint Reader Board
Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and bracket) 681975-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. -
Page 78: Touchpad Button Board
Remove the fingerprint reader board: Turn the top cover upside down, with the front toward you. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) Remove the Phillips PM2.5×3.0 screw (2) that secures the fingerprint reader board bracket to the top cover. - Page 79 Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the TouchPad button board: Turn the top cover upside down, with the front toward you. Release the TouchPad button board ZIF connector (1) to which the TouchPad button board cable is connected, and then disconnect the cable (2) from the TouchPad button board.
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Page 80: Solid-State Drive
Slide the TouchPad button board bracket (3) up and away from the top cover until the tabs (4) on the front edge of the bracket disengage from the slots (5) on the top cover. Reverse this procedure to install the TouchPad button board. Solid-state drive Description Spare part number... -
Page 81: Usb Board
Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the solid-state drive: Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into the solid-state drive slot. - Page 82 Disconnect all external devices from the computer. Remove the battery (see Battery on page 47), and then remove the following components: Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the USB board:...
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Page 83: Power Connector Cable
Power connector cable Description Spare part number For use only on computer models equipped with an AMD processor 681973-001 For use only on computer models equipped with an Intel processor 681974-001 Before removing the power connector cable, follow these steps: Turn off the computer. - Page 84 Release the power connector (4) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...
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Page 85: System Board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor 682220-501 For use only on computer models equipped with an Intel quad core processor, the NVIDIAR 682040-601 GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system... - Page 86 Description Spare part number For use only on computer models equipped with an Intel quad core processor, the NVIDIAR 681999-501 GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel dual core processor, the NVIDIAR 682000-601 GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system...
- Page 87 ● Fan/heat sink assembly (see Fan/heat sink assembly on page ● Processor (see Processor on page Remove the system board: Close the computer. Turn the computer upside down, with the front toward you. Disconnect the RTC battery cable (1) from the system board. Disconnect the subwoofer cable (2) from the system board.
- Page 88 Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) Disconnect the USB board cable (1) from the system board. Disconnect the power connector cable (2) from the system board. Remove the four Phillips PM2.5×6.0 screws (1) that secure the system board to the base enclosure.
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Page 89: Fan/Heat Sink Assembly
Lift the right side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the right at angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. - Page 90 Keyboard (see Keyboard on page Top cover (see Top cover on page System board (see System board on page Remove the fan/heat sink assembly: Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory.
- Page 91 Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four captive Philllips screws (2) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
- Page 92 NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
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Page 93: Processor
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. - Page 94 Description Spare part number Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600- MHz FSB, 702840-001 6.0-MB L3 cache, 45 W) Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz, 1600- MHz FSB, 681283-001 6.0-MB L3 cache, 45 W) Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz;...
- Page 95 Keyboard (see Keyboard on page Top cover (see Top cover on page System board (see System board on page Fan/heat sink assembly (see Fan/heat sink assembly on page Remove the processor: Turn the system board upside down, with the front toward you. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click.
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Page 96: Card Reader Board
Card Reader board Description Spare part number Card Reader board (includes cable) 681988-001 Before removing the Card Reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 97: Subwoofer
Subwoofer Description Spare part number Subwoofer (includes subwoofer cable, front speaker passthrough cable, and 2 rubber isolators) 681996-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 98: Optical Drive Connector Cable
Remove the subwoofer (2). NOTE: The subwoofer includes four rubber isolators (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical drive spare part kit. See Optical drive on page 53 for optical drive spare part number information. - Page 99 Remove the optical drive connector cable: Release the optical drive connector cable (1) from the clips and routing channel built into the base enclosure. Remove the two Phillips PM2.0×4.0 screws (2) that secure the optical drive connector cable to the base enclosure. Remove the optical drive connector (3).
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Page 100: Display Assembly
Display assembly NOTE: The display assembly spare part kit includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable. Description Spare part number For use on all computer models: FHD, AntiGlare display assembly for use only on computer models equipped with a graphics 698778-001 subsystem with UMA memory HD, BrightView display assembly for use only on computer models equipped with a graphics... - Page 101 Release the wireless antenna cables (4) from the clips (5) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
- Page 102 Remove the display bezel (6). The display bezel is available using spare part number 698775-001. If it is necessary to replace the display panel: Disconnect the logo light cable (1). Release the display panel cable from the clip (2) built into the display enclosure. Chapter 4 Removal and replacement procedures...
- Page 103 Remove the six Phillips PM2.0×6.0 screws (1) that secure the display panel to the display enclosure. Lift the top edge of the display panel (2) until the webcamera/microphone module connector is accessible. Disconnect the webcamera/microphone module cable (3) from the webcamera/ microphone module.
- Page 104 Disconnect the display panel cable (5) from the display panel. The display panel cable is available using the following spare part numbers: ● 682226-001—Display panel cable for use only on computer models equipped with an Intel processor, an FHD display assembly, and a graphics subsystem with discrete memory ●...
- Page 105 Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682045-001. If it is necessary to replace the hinges: Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the display panel. Remove the display hinges (2) from the display panel.
- Page 106 If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display enclosure. Remove the wireless antenna cables and transceivers (3).
- Page 107 Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 681994-001. Reverse this procedure to install the display assembly. Component replacement procedures...
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Page 108: Using Setup Utility (Bios) And System Diagnostics
Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. -
Page 109: Downloading A Bios Update
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. -
Page 110: Using System Diagnostics
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. -
Page 111: Specifications
Specifications Computer specifications Metric U.S. Dimensions Width 41.6 cm 16.38 in Depth 27.4 cm 10.79 in Height (front to back) 3.15 to 3.52 cm 1.24 to 1.39 in Weight Dual hard drive 3.15 kg 6.95 lb Single hard drive 3.27 kg 7.21 lb Input power Operating voltage and current... - Page 112 Metric U.S. Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Chapter 6 Specifications...
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Page 113: 17.3-Inch Display Specifications
17.3-inch display specifications Metric U.S. Dimensions Height 23.3 cm 9.17 in Width 39.8 cm 15.67 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical: UWVA, FHD, AntiGlare) or 200 nits (typical: SVA, HD, BrightView) Pixel resolution Pitch... -
Page 114: Hard Drive Specifications
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Dimensions Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight... -
Page 115: Backing Up, Restoring, And Recovering
Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. -
Page 116: Creating Hp Recovery Media
Creating HP Recovery media on page 108. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). -
Page 117: Restore And Recovery
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. -
Page 118: Using Windows Refresh For Quick And Easy Recovery
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 111. -
Page 119: Remove Everything And Reinstall Windows
Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. -
Page 120: What You Need To Know
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ●... -
Page 121: Using Hp Recovery Media To Recover
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. If possible, back up all personal files. -
Page 122: Power Cord Set Requirements
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 123: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan... -
Page 124: Recycling
Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. -
Page 125: Index
Index buttons display AC adapter light 18 optical drive eject button 18 components 11 AC adapter, spare part numbers power 12 specifications 105 32, 38 TouchPad 14 display assembly Action keys 13 TouchPad on/off 14 removal 92 antenna spare part numbers 23, 38, locations 11 39, 40, 92 cables, service considerations 42... - Page 126 DVD±RW Double-Layer SuperMulti hard drive connector cable webcam 11 Drive illustrated 31 wireless 15 precautions 42 removal 51 removal 53 Hard Drive Hardware Kit mass storage device, precautions spare part number 27, 31, contents 31 35, 53 spare part number 31, 35, 48 memory module hard drive light 18 product description 5...
- Page 127 plastic parts, service solid-state drives 6 removal 89 considerations 41 video 7 spare part number 27, 36, 89 pointing device, product wireless 7 system board description 8 product name 1, 21, 46 removal 77 ports spare part numbers 24, 36, external monitor 17 37, 40, 77 rear component 19...
- Page 128 wireless, product description 7 WLAN module removal 57 spare part number 57 spare part numbers 28, 34, 37, 38 workstation guidelines 44 Index...