Ricoh SP 5200S Operating Instructions Manual
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Ricoh SP 5200S Operating Instructions Manual

Troubleshooting
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Download this manual See also: Operating Instructions Manual
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety
Information in "Manuals and Safety Information for This Machine" before using the machine.
1
When the Machine Does Not Operate As Wanted
2
Troubleshooting When Using the Copy/Document Server Function
3
Troubleshooting When Using the Facsimile Function
4
Troubleshooting When Using the Printer Function
5
Troubleshooting When Using the Scanner Function
6
Clearing Misfeeds
7
Appendix

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh SP 5200S

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy/Document Server Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Clearing Misfeeds Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "Manuals and Safety Information for This Machine"...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................4 Notice..................................7 Important.................................7 How to Read This Manual..........................8 Symbols................................8 Machine Types...............................8 Notes................................9 Names of Major Items...........................9 List of Options..............................9 Model-Specific Information..........................10 1. When the Machine Does Not Operate As Wanted Indicators................................11 Panel Tone................................12 Checking Machine Status and Settings......................13 When an Indicator to the Right of a Function Key Is Lit.................16 When You Have Problems Operating the Machine..................18 Messages Displayed When Changing the On-screen Language............23...
  • Page 4 Error Report (E-mail)............................69 Server-Generated Error E-mail........................69 4. Troubleshooting When Using the Printer Function Messages Displayed When Installing the Printer Driver................71 Windows XP Professional or Windows Server 2003/2003 R2.............71 Windows XP Home Edition.........................72 Windows Vista.............................72 Windows 7..............................73 Windows Server 2008..........................74 Windows Server 2008 R2..........................75 If USB Connection Fails...........................76 Messages Displayed When Using the Printer Function.................77 Status Messages............................77...
  • Page 5 Locating Jammed Paper..........................125 When A1 is displayed..........................127 When A2 is displayed..........................128 When B is displayed..........................128 When C is displayed..........................131 When P is displayed..........................133 When R is displayed (Type 3 Only)......................135 When Y1 - Y3 is displayed........................136 When Z1 - Z2 is displayed........................137 Removing Jammed Staples...........................141 7.

  • Page 6: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before you use this machine. Refer to the manuals that are relevant to what you want to do with the machine. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. ®...
  • Page 7 Facsimile Reference Explains Facsimile functions and operations. Printer Reference Explains Printer functions and operations. Scanner Reference Explains Scanner functions and operations. Network and System Settings Reference Explains how to connect the machine to a network and how to configure and operate the machine in a network environment.
  • Page 8 • App2Me Start Guide • The following software products are referred to using general names: Product name General name DeskTopBinder Lite and DeskTopBinder Professional * DeskTopBinder SmartDeviceMonitor for Client 2 SmartDeviceMonitor for Client *1 Optional...

  • Page 9: Notice

    Notice Important In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. For good copy quality, the manufacturer recommends that you use genuine toner from the manufacturer. The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

  • Page 10: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

  • Page 11: Notes

    Notes Contents of this manual are subject to change without prior notice. Some illustrations in this manual might be slightly different from the machine. Certain options might not be available in some countries. For details, please contact your local dealer. Depending on which country you are in, certain units may be optional.

  • Page 12: Model-Specific Information

    Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CFE052 The following information is region-specific.

  • Page 13: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures.

  • Page 14: Panel Tone

    1. When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Causes Single short beep Panel/screen input A control panel or screen key was...

  • Page 15: Checking Machine Status And Settings

    Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Print Cart.] Displays the amount of remaining toner. • [No Staples] Displays whether there are staples remaining or not.
  • Page 16 1. When the Machine Does Not Operate As Wanted Machine Address Info You can check the following items under [Machine Address Info]: • [Fax No.] Displays the machine's fax number. • [H.323 Own Fax No.] Displays the machine's alias telephone number. •...
  • Page 17 Checking Machine Status and Settings Press each tab, and then check the contents. After checking the information, press [Exit]. The previous screen returns. • [No Staples], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear on the [Maintenance Info] tab only when these errors occur. •...

  • Page 18: When An Indicator To The Right Of A Function Key Is Lit

    1. When the Machine Does Not Operate As Wanted When an Indicator to the Right of a Function Key Is Lit When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel. CCT002 If an error occurs in the function you are using, check the message that appears on the control panel, and see "Messages Displayed"...
  • Page 19 When an Indicator to the Right of a Function Key Is Lit Problem Causes Solutions The machine is unable to A network error has • Check the displayed message, connect to the network. occurred. and then take an appropriate action. See "Messages Displayed"...

  • Page 20: When You Have Problems Operating The Machine

    1. When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. • When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord.
  • Page 21 When You Have Problems Operating the Machine Problem Causes Solutions The display is off. The operation switch is Turn on the operation switch. turned off. Nothing happens when the The main power switch is Check the cable is securely plugged operation switch is turned turned off.
  • Page 22 1. When the Machine Does Not Operate As Wanted Problem Causes Solutions The Authentication screen Basic Authentication, Enter your login user name and user appears. Windows Authentication, password. See "When the LDAP Authentication or Authentication Screen is Displayed", Integration Server About This Machine.
  • Page 23 When You Have Problems Operating the Machine Problem Causes Solutions Original images are printed You may have loaded the Load paper correctly. Load paper into on the reverse side of the paper incorrectly. the paper tray with the print side down. paper.
  • Page 24 1. When the Machine Does Not Operate As Wanted Problem Causes Solutions Cannot print in duplex You have selected a paper In [Tray Paper Settings], select a paper mode. type that cannot be used for type that can be used for duplex print. duplex print.

  • Page 25: Messages Displayed When Changing The On-Screen Language

    When You Have Problems Operating the Machine Problem Causes Solutions Cannot use Web Image When print volume limits are • For details about specifying print Monitor to print documents specified, users cannot print volume limits, contact your stored in Document Server. beyond their print volume administrator.
  • Page 26 1. When the Machine Does Not Operate As Wanted Message Solutions "Download Error E04" Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative. "Power off on" "Download Error E05" Turn off the main power switch, and then back on again.
  • Page 27 When You Have Problems Operating the Machine Message Solutions "Reboot After Card Insert Turn off the main power switch, and then back on again. If the error E32" occurs again, contact your sales or service representative. "No Valid Data E33" The data in the SD card may be invalid.

  • Page 28: Adjusting The Image Density

    1. When the Machine Does Not Operate As Wanted Adjusting the Image Density • Maximized settings may produce smudged printouts. Press the [User Tools/Counter] key. CCS003 Press [Maintenance]. Press [Adjust Image Density].
  • Page 29 Adjusting the Image Density Adjust the image density by pressing [Lighter] or [Darker]. You can specify the image density in the range from -3 to +3. Increasing the value makes the printouts darker and decreasing the value makes the printouts lighter.

  • Page 30: Adjusting Printing Position

    1. When the Machine Does Not Operate As Wanted Adjusting Printing Position You can adjust the printing position for trays 2-4. Press the [User Tools/Counter] key. CCS003 Press [Maintenance]. Press [Adjust Print Position].
  • Page 31 Adjusting Printing Position Press [Print Test Sheet]. Press [Start Printing]. Confirm the position of the image on the test sheet, and then adjust the registration value. Use this sheet to confirm the current print position.
  • Page 32 1. When the Machine Does Not Operate As Wanted Select the tray you want to adjust. Press [ ] or [ ] to specify the vertical position. You can specify the printing position between -5.0 mm to 5.0 mm in increments of 0.1 mm. Press [ ] or [ ] to specify the horizontal position.

  • Page 33: Troubleshooting When Using The Copy/Document Server Function

    2. Troubleshooting When Using the Copy/Document Server Function This chapter describes likely causes of and possible solutions for Copier and Document Server function problems. Messages Displayed When Using the Copy/ Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions. •...
  • Page 34 2. Troubleshooting When Using the Copy/Document Server Function Message Causes Solutions "Exceeded the maximum The number of pages the Contact your administrator. number of sheets that can be user is permitted to copy has used. Copying will be been exceeded. stopped."...
  • Page 35 Messages Displayed When Using the Copy/Document Server Function Message Causes Solutions "Stapling capacity The number of sheets per set Check the stapler capacity. See exceeded." is over the staple capacity. "Finisher (Type 3 Only)", About This Machine. "The selected file(s) You have tried to delete files Files can be deleted by the person who contained file(s) without...

  • Page 36: When You Cannot Make Clear Copies

    2. Troubleshooting When Using the Copy/Document Server Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Causes Solutions Copies appear dirty. Image density is too high. Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference.
  • Page 37 When You Cannot Make Clear Copies Problem Causes Solutions The same copy area is dirty • The original that has On the control panel, press whenever making copies. already been printed is [Generation Copy], and then begin scanned. copying. • Original Type is set to [Text / Photo], and an original with text and photographs that can...
  • Page 38 2. Troubleshooting When Using the Copy/Document Server Function Problem Causes Solutions Images appear only The paper is damp. Use paper that has been stored in the partially. recommended temperature and humidity conditions. For details about the proper way to store it, see "Paper Storage", About This Machine.
  • Page 39 When You Cannot Make Clear Copies Problem Causes Solutions The image on the back side Missing patches and • Do not install the machine in of duplex copies has mottled smudges are caused by areas that are susceptible to low blank patches or is moisture leaking from the temperatures.

  • Page 40: When You Cannot Make Copies As Wanted

    2. Troubleshooting When Using the Copy/Document Server Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unsatisfactory copy results. Basic Problem Causes Solutions Misfeeds occur frequently. The number of sheets loaded Fan the sheets thoroughly before exceeds the capacity of the loading them.
  • Page 41 When You Cannot Make Copies As Wanted Problem Causes Solutions Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have already been copied or printed onto by another machine. Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly before loading them.
  • Page 42 2. Troubleshooting When Using the Copy/Document Server Function Problem Causes Solutions You cannot combine several Selected functions cannot be Check the combination of functions, functions. used together. and then make the settings again. See "Function Compatibility", Copy and Document Server Reference. When sorting, the pages are The memory became full in In [Copier / Document Server...
  • Page 43 When You Cannot Make Copies As Wanted Edit Problem Causes Solutions In "Erase Border", "Erase You have entered a wide Make the margin width narrower. You Centre", or "Erase Centre / erased margin. can adjust it between 2 99 mm (0.1 Border"...
  • Page 44 2. Troubleshooting When Using the Copy/Document Server Function Combine Problem Causes Solutions Copies made with the You have selected a setting In [Copier / Document Server "Booklet" or "Magazine" ("Open to Left" or "Open to Features], under [Edit], set function cannot be folded Right") that does not match [Orientation: Booklet, Magazine] into a book correctly.
  • Page 45 When You Cannot Make Copies As Wanted Problem Causes Solutions Cannot print in duplex You have selected a paper In [Tray Paper Settings], select a paper mode. type that cannot be used for type that can be used for duplex print. duplex copying.
  • Page 46 2. Troubleshooting When Using the Copy/Document Server Function Problem Causes Solutions You cannot find out what is You may not be able to You can switch the Select File screen stored in a file. ascertain the contents of a between [List] and [Thumbnails] file simply from the file display to check the contents of the file.

  • Page 47: When Memory Is Full

    When You Cannot Make Copies As Wanted When Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory. Message Causes Solutions "Memory is full. nn originals The scanned originals Press [Print] to copy scanned originals have been scanned.
  • Page 48 2. Troubleshooting When Using the Copy/Document Server Function...

  • Page 49: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume This section describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. On Hook Mode Heard when [On Hook] is pressed.
  • Page 50 3. Troubleshooting When Using the Facsimile Function Press [Adjust Sound Volume]. Press [Lower] or [Louder] to adjust the volume, and then press [OK]. You can hear the actual volume by pressing [Check]. If you press [Cancel], the volume setting is canceled. The screen returns to that of step 4. You can set the volume level to between 0 and 7.

  • Page 51: Messages Displayed When Using The Facsimile Function

    Messages Displayed When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section describes the machine's main messages. If other messages appear, follow their instructions. Message Causes Solutions "Authentication has failed." The entered login user name Contact the user administrator. or login password is not correct.
  • Page 52 3. Troubleshooting When Using the Facsimile Function Message Causes Solutions "Check whether there are Registering of user name is • In [Facsimile Features], under any network problems." rejected by SIP server. [Initial Settings], select [SIP Settings], and then check that "SIP [13-17] Server IP Address"...
  • Page 53 Messages Displayed When Using the Facsimile Function Message Causes Solutions "Check whether there are In [Effective Protocol], the IP • In [System Settings], under any network problems." address is not enabled, or an [Interface Settings], select incorrect IP address has been [Effective Protocol], and then [13-25] registered.
  • Page 54 3. Troubleshooting When Using the Facsimile Function Message Causes Solutions "Check whether there are The DNS server, SMTP • In [System Settings], under any network problems." server, or folder specified for [Interface Settings], check that the transfer to was not found, or DNS server is correctly [14-01] the destination for Internet...
  • Page 55 Messages Displayed When Using the Facsimile Function Message Causes Solutions "Check whether there are E-mail transmission was • In [System Settings], under [File any network problems." refused by SMTP Transfer], select [SMTP authentication, POP before Authentication], [POP before [14-09] SMTP authentication, or login SMTP], or [Fax E-mail Account], authentication of the and then check that "User Name"...
  • Page 56 3. Troubleshooting When Using the Facsimile Function Message Causes Solutions "Check whether there are No POP3/IMAP4 server • In [System Settings], under [File any network problems." address is programmed. Transfer], select [POP3 / IMAP4 Settings], and then check that [15-01] "Server Name"...
  • Page 57 Messages Displayed When Using the Facsimile Function Message Causes Solutions "Check whether there are Cannot find the DNS server • In [System Settings], under any network problems." or POP3/IMAP4 server. [Interface Settings], check that the IP address of the DNS Server is [15-11] correctly programmed.
  • Page 58 3. Troubleshooting When Using the Facsimile Function Message Causes Solutions "Check whether there are Cannot log in to the POP3/ • In [System Settings], under [File any network problems." IMAP4 server. Transfer], select [Fax E-mail Account], and then check that [15-12] "User Name"...
  • Page 59 Messages Displayed When Using the Facsimile Function Message Causes Solutions "Exceeded time limit for A network error has occurred • Try the operation once more. If LDAP server search. Check and connection has failed. the message is still shown, the the server status."...
  • Page 60 3. Troubleshooting When Using the Facsimile Function Message Causes Solutions "Remove the paper from Internal Tray 1 is full. Remove the paper. If the other tray is Internal Tray 1." also full, the tray name shown on the screen changes. Remove paper from the tray indicated on the display.
  • Page 61 Messages Displayed When Using the Facsimile Function [Facsimile] key no longer lights. For details about how to do this, see "Parameter Settings", Facsimile Reference. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter. •...

  • Page 62: When You Cannot Send Or Receive Fax Messages As Wanted

    3. Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. Transmission/Reception Problem Causes Solutions Both transmission and The modular cord may be Make sure the modular cord is reception are impossible.
  • Page 63 When You Cannot Send or Receive Fax Messages As Wanted Problem Causes Solutions LAN-Fax Driver does not The entered login user Check your login user name, login work. name, login password, or password, or driver encryption key, driver encryption key is and then enter them correctly.
  • Page 64 3. Troubleshooting When Using the Facsimile Function Problem Causes Solutions While pressing [Manual E- The machine is receiving an After the e-mail is received, press mail RX], "Cannot receive E- on-demand e-mail message [Manual E-mail RX], and then try mails currently." appears (e-mail inquiry from the again.
  • Page 65 When You Cannot Send or Receive Fax Messages As Wanted Problem Causes Solutions Misfeeds occur frequently. The paper is wrinkled or has Use recommended paper only and be been folded/creased. sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types"...
  • Page 66 3. Troubleshooting When Using the Facsimile Function Problem Causes Solutions Edges of sheets are creased. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine. Edges of sheets are creased. You are using non- Use recommended paper.
  • Page 67 When You Cannot Send or Receive Fax Messages As Wanted Problem Causes Solutions The image on the back side Missing patches and • Do not install the machine in of duplex copies has mottled smudges are caused by areas that are susceptible to low blank patches or is moisture leaking from the temperature.

  • Page 68: When Memory Is Full

    3. Troubleshooting When Using the Facsimile Function Problem Causes Solutions The following functions are This function is made Contact your administrator. not available: Forwarding, unavailable by the Store File in the Information enhanced security function. Box, routing e-mail received via SMTP. Cannot print JPEG format Only JFIF files are printable.

  • Page 69: If An Error Report Is Printed

    If an Error Report Is Printed If an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.

  • Page 70: Turning Off The Main Power / In The Event Of Power Failure

    3. Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure The following notes concern power failure and turning off the machine. • When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord.

  • Page 71: When An Error Occurs Using Internet Fax

    When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.
  • Page 72 3. Troubleshooting When Using the Facsimile Function...

  • Page 73: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run.

  • Page 74: Windows Xp Home Edition

    4. Troubleshooting When Using the Printer Function • Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference. • The PCL6 printer driver is installed in the language of your operating system. Windows XP Home Edition This section describes the procedure under Windows XP Home Edition.

  • Page 75: Windows 7

    Messages Displayed When Installing the Printer Driver Click [Hardware and Sound]. Click [Printers]. Click [Add a printer]. Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is as follows: •...

  • Page 76: Windows Server 2008

    4. Troubleshooting When Using the Printer Function • PCL 6 32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1" 64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1" • PostScript 3 32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1" 64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1" If the installer starts, click [Cancel] to quit. Specify a port. • Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference.

  • Page 77: Windows Server 2008 R2

    Messages Displayed When Installing the Printer Driver • Available ports vary according to your Windows operating system or the type of interface. For details, see "Confirming the Connection Method", Printer Reference. • The PCL6 printer driver is installed in the language of your operating system. Windows Server 2008 R2 This section describes the procedure under Windows Server 2008 R2.

  • Page 78: If Usb Connection Fails

    4. Troubleshooting When Using the Printer Function If USB Connection Fails This section describes how to troubleshoot a problem related to USB connections. Problem Causes Solutions The machine is not The USB cable is not Disconnect the USB cable, and then automatically recognized.

  • Page 79: Messages Displayed When Using The Printer Function

    Messages Displayed When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions. Status Messages This section describes the machine status messages. Message Status "Hex Dump Mode"...

  • Page 80: Messages Displayed On The Control Panel When Using The Printer Function

    4. Troubleshooting When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. • Before turning the main power switch off, see "Turning On/Off the Power", About This Machine. Message Causes Solutions...
  • Page 81 Messages Displayed When Using the Printer Function Message Causes Solutions "Hardware Problem: HDD" An error has occurred in the Turn off the main power switch, and hard disk. then back on again. If the message appears again, contact your service representative.
  • Page 82 4. Troubleshooting When Using the Printer Function Message Causes Solutions "Paper size and type are The printer driver settings are Check that the printer driver settings mismatched. Select another incorrect or the tray does not are correct, and then load paper of the tray from the following and contain paper of the size or size selected in the printer driver into...

  • Page 83: Other Messages

    Messages Displayed When Using the Printer Function Message Causes Solutions "Updating the destination The destination list is being Wait until the message disappears. Do list... Please wait. Specified updated from the network not switch off the power while this destination(s) or sender's using Web Image Monitor.
  • Page 84 4. Troubleshooting When Using the Printer Function Message Causes Solutions "99: Error" This data cannot be printed. Check that the data is valid. For details The specified data is either about the kinds of data supported by corrupt or not supported by the Direct printing function from the Direct printing function removable memory devices, see...
  • Page 85 Messages Displayed When Using the Printer Function Message Causes Solutions "Compressed Data Error." The printer detected corrupt • Check the connection between compressed data. the computer and the printer. • Check that the program you used to compress the data is functioning correctly.
  • Page 86 4. Troubleshooting When Using the Printer Function Message Causes Solutions "Exceeded max. number of While printing a Sample Delete unneeded files stored in the files to print for temporary / Print, Locked Print, Hold machine. stored jobs." Print, or Stored Print file, the maximum file capacity was exceeded.
  • Page 87 Messages Displayed When Using the Printer Function Message Causes Solutions "HDD is full." When printing with the Delete unneeded forms or fonts PostScript 3 printer driver, registered in the machine. the hard disk capacity for fonts and forms has been exceeded.
  • Page 88 4. Troubleshooting When Using the Printer Function Message Causes Solutions "Insufficient Memory" A memory allocation error PCL 5e occurred. • On the printer driver's [Print Quality] tab, select a lower resolution in the "Resolution" area. • In [Printer Features], under [System], set [Memory Usage] to [Font Priority].
  • Page 89 Messages Displayed When Using the Printer Function Message Causes Solutions "Memory Retrieval Error" A memory allocation error Turn off the main power switch, and occurred. then back on again. If the message appears again, replace the RAM. "No response from the A timeout occurred while Check the status of the server.
  • Page 90 4. Troubleshooting When Using the Printer Function Message Causes Solutions "Staple has been cancelled." Stapling printing was Check the paper orientation, paper canceled. quantity, print orientation, and staple position. Certain settings can produce print results that might not be as expected.
  • Page 91 Messages Displayed When Using the Printer Function • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", Printer Reference.
  • Page 92 4. Troubleshooting When Using the Printer Function Press the desired job list, and then press [Details]. A detailed error log appears.

  • Page 93: When You Cannot Print

    When You Cannot Print When You Cannot Print This section describes what to do if printing does not start even after performing a printing operation. Problem Causes Solutions Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
  • Page 94 4. Troubleshooting When Using the Printer Function Problem Causes Solutions Printing does not start. If the machine is using In [System Settings], under [Interface wireless LAN, failure to print Settings], select [Wireless LAN], and might result from a weak then press [Wireless LAN Signal] to wireless signal.

  • Page 95: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print Problem Causes Solutions Data In indicator does not If the Data In indicator does • When the machine is connected light up or flash. not light up or flash even to a computer via a cable, check after the print job starts, the the computer print port settings machine has not received...
  • Page 96 4. Troubleshooting When Using the Printer Function For Windows XP Professional or Windows Server 2003/2003 R2 1. Click the [start] button, and then click [Printers and Faxes]. 2. Click the icon of the machine. On the [File] menu, click [Properties]. 3.

  • Page 97: Network Connection

    When You Cannot Print For Windows Server 2008 R2 1. Click the [Start] button, and then click [Control Panel]. 2. Click [Hardware]. 3. Click [Devices and Printers]. 4. Right click the icon of the machine. On the context menu, click [Printer properties]. 5.

  • Page 98: Other Printing Problems

    4. Troubleshooting When Using the Printer Function Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Causes Solutions The printed image is Settings for thick paper have PCL 5e smudged.
  • Page 99 Other Printing Problems Problem Causes Solutions Images smudge when The specified paper type PCL 5e rubbed. (Toner is not fixed.) and the paper that is On the printer driver's [Paper] actually loaded might be tab, select a proper paper type in different.
  • Page 100 4. Troubleshooting When Using the Printer Function Problem Causes Solutions Lines of garbled or An incorrect printer Select the correct printer driver, and unwanted alphanumeric language might have been then print the file again. characters appear. selected. Images are cut off, or excess You may be using paper Use the same size paper as that is printed.
  • Page 101 Other Printing Problems When paper is not fed properly Problem Causes Solutions Paper is not fed from the When you are using a PCL 5e selected tray. Windows operating system, On the printer driver's [Paper] printer driver settings tab, select the desired input tray in override those settings using the "Input Tray:"...
  • Page 102 4. Troubleshooting When Using the Printer Function Problem Causes Solutions Misfeeds occur frequently. The paper is wrinkled or has • Use recommended paper. For been folded/creased. details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine. • Use paper that has been stored in the recommended temperature and humidity conditions.
  • Page 103 Other Printing Problems Problem Causes Solutions Edges of sheets are creased. You are using non- Use recommended paper. See recommended paper. "Recommended Paper Sizes and Types", About This Machine. Duplex printing is You have loaded thin paper Change the paper. malfunctioning.
  • Page 104 4. Troubleshooting When Using the Printer Function Other printing problems Problem Causes Solutions It takes a long time to "Sleep mode" might be set. The machine requires time to warm up complete a print job. (The machine status after the if it has been in "Sleep mode".
  • Page 105 Other Printing Problems Problem Causes Solutions When using Windows XP/ The correct application or Make sure the application's paper size Vista/7, and Windows printer driver settings are not and orientation settings match those of Server 2003/2003 made. the printer driver. If a different paper R2/2008/2008 R2, size and orientation are set, select the combined printing, booklet...
  • Page 106 4. Troubleshooting When Using the Printer Function...

  • Page 107: Troubleshooting When Using The Scanner Function

    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. Messages Displayed When Using the Scanner Function This section describes the principal messages that appear on the display panel and the client computer. If other messages appear, follow their instructions.
  • Page 108 5. Troubleshooting When Using the Scanner Function Message Causes Solutions "Cannot find the specified An antivirus program or a • Antivirus programs and firewalls path. Please check the firewall is preventing the can prevent client computers from settings." machine connecting to your establishing connection with this computer.
  • Page 109 Messages Displayed When Using the Scanner Function Message Causes Solutions "Cannot write on the The memory device is faulty, • Check to see if the memory device memory storage device. or the file name contains a is defective. Check the memory storage character that cannot be •...
  • Page 110 5. Troubleshooting When Using the Scanner Function Message Causes Solutions "Contains invalid The file name contains a Check the file name specified at the character(s). Please re- character that cannot be time of scanning. The file name enter." used. specified in the Sending Scan Files to Folders function cannot contain the following characters: \ / : * ? "...
  • Page 111 Messages Displayed When Using the Scanner Function Message Causes Solutions "Exceeded max. E-mail size. The file size per page has • In [Scanner Features], under Sending E-mail has been reached the maximum e- [Send Settings], increase the size cancelled. Check [Max. E- mail size specified in of [Max.
  • Page 112 5. Troubleshooting When Using the Scanner Function Message Causes Solutions "Exceeded max. number of Scanning is impossible Press [Send File Type / Name] on the file name. Cannot scan. because the first digit in the scanner screen, and then press Check Start No."...
  • Page 113 Messages Displayed When Using the Scanner Function Message Causes Solutions "Exceeded max. page The number of scanned Select whether to send the data so far. capacity per file. Press pages exceeded maximum [Send] to send the scanned page capacity. data, or press [Cancel] to delete."...
  • Page 114 5. Troubleshooting When Using the Scanner Function Message Causes Solutions "Memory is full. Cannot Because of insufficient hard Try one of the following measures: scan. The scanned data will disk space, the first page • Wait for a while, and then retry be deleted."...
  • Page 115 Messages Displayed When Using the Scanner Function Message Causes Solutions "Only one memory storage Only one memory device Insert one memory device only in the device can be used in one can be connected at a time. media slot. time. Please remove all other memory storage devices to resume writing."...
  • Page 116 5. Troubleshooting When Using the Scanner Function Message Causes Solutions "Selected file is currently in You cannot change the Cancel transmission ("Waiting..." status use. User name cannot be sender's name whose status cleared) or the DeskTopBinder setting, changed." is "Waiting..." or that is and then change the user name.

  • Page 117: Messages Displayed On The Client Computer

    Messages Displayed When Using the Scanner Function Message Causes Solutions "Transmission has failed. Transmission has failed. Allocate sufficient space. Insufficient memory in the There was not enough free destination hard disk. To space on the hard disk of the check the current status, SMTP server, FTP server, or press [Scanned Files client computer at the...
  • Page 118 5. Troubleshooting When Using the Scanner Function Message Causes Solutions "Any of Login User Name, The entered login user • Check the login user name, login Login Password or Driver name, password, or driver password, and driver encryption Encryption Key is incorrect." encryption key was invalid.
  • Page 119 Messages Displayed When Using the Scanner Function Message Causes Solutions "Cannot specify any more The maximum number of The maximum number of scanning scanning area." registerable scan areas has areas that can be stored is 100. Delete been exceeded. unneeded scanning areas. "Clear Misfeed(s) in ADF."...
  • Page 120 5. Troubleshooting When Using the Scanner Function Message Causes Solutions "Insufficient memory. Close Memory is insufficient. • Close all the unnecessary all other applications, then applications running on the client restart scanning." computer. • Uninstall the TWAIN driver, and then reinstall it after restarting the computer.
  • Page 121 Messages Displayed When Using the Scanner Function Message Causes Solutions "Scanner is in use for other A function of the machine • Wait for a while, and then function. Please wait." other than the Scanner reconnect. function is being used such •...

  • Page 122: When You Cannot Send Scanned Files

    5. Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to network delivery and sending e-mail. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-related problems. Problem Causes Solutions...

  • Page 123: When The Twain Driver Cannot Be Started

    When You Cannot Send Scanned Files When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver-related problems. Problem Causes Solutions The Scanner Properties Advanced encryption has For details about the extended security dialog box cannot be been specified in the setting, contact your administrator.

  • Page 124: When You Cannot Send Scan Files Using Wsd

    5. Troubleshooting When Using the Scanner Function Problem Causes Solutions When putting a signature on When S/MIME is applied, Contact your administrator. an e-mail using S/MIME, the administrator appears in an e-mail address for the "From" field, and the "Sender" is not set for sender appears in the "From".

  • Page 125: When Scanning Is Not Done As Expected

    When Scanning Is Not Done As Expected When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Causes Solutions The scanned image is dirty. The exposure glass, Clean them. See "Cleaning the scanning glass, or ADF is Machine", About This Machine.
  • Page 126 5. Troubleshooting When Using the Scanner Function Problem Causes Solutions The scanned image contains • If you scan originals Scanning at a higher resolution may white spaces. using functions other reduce the margins. than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that...

  • Page 127: Clearing Misfeeds

    6. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface."...
  • Page 128 6. Clearing Misfeeds Type 1 Type 1 Type 2 Type 2 Type 3 Type 3 CFF001 Press the key of the section from where you want to remove the jammed paper. After each step is complete, press [Next]. To go back to the previous step, press [Previous].

  • Page 129: When A1 Is Displayed

    Removing Jammed Paper When A1 is displayed This section describes how to remove misfeeds from location “A1”. Carefully pull out tray 1 until it stops. CFF002 Remove the misfed paper, and then carefully push tray 1 fully in. CFF003 Push the button on the right side of the machine to open the front cover. CFF004 Close the front cover.

  • Page 130: When A2 Is Displayed

    6. Clearing Misfeeds When A2 is displayed This section describes how to remove misfeeds from location “A2”. Remove the misfed paper, and then close the bypass tray. CFF005 Push the button on the right side of the machine to open the front cover. CFF004 Close the front cover.
  • Page 131 Removing Jammed Paper Remove any paper from the bypass tray. CFF006 Close the bypass tray. Push the button on the right side of the machine to open the front cover. CFF004 Hold the print cartridge's front handle to lift and pull it out. CFF008...
  • Page 132 6. Clearing Misfeeds Remove the misfed paper. CFF009 Raise the lever B. CFF010 1. Lever B Remove the misfed paper, and then lower the lever B. CFF011 Return the print cartridge to its original position. Close the front cover.

  • Page 133: When C Is Displayed

    Removing Jammed Paper When C is displayed This section describes how to remove misfeeds from location “C”. Pull up on the lever to open the rear cover. CFF012 Release the lock of the fusing unit. CFF013 Pull out the fusing unit. CFF014...
  • Page 134 6. Clearing Misfeeds Remove the misfed paper, and then return the fusing unit to its original position. CFF015 Remove the misfed paper. CFF016 Remove the misfed paper from the paper exit. • Type 1 CFF017 • Type 2...

  • Page 135: When P Is Displayed

    Removing Jammed Paper CFF018 • Type 3 CFF019 Close the rear cover. When P is displayed This section describes how to remove misfeeds from location “P”. Open the upper cover of the ADF. CFF020...
  • Page 136 6. Clearing Misfeeds Remove the misfed paper. CFF021 Open the right cover of the ADF. CFF022 Remove the misfed paper. CFF023 Close the right and upper cover of the ADF.

  • Page 137: When R Is Displayed (Type 3 Only)

    Removing Jammed Paper Lift the ADF. CFF024 Turn the knob P, and then remove the misfed paper. CFF025 1. Knob P Lower the ADF. When R is displayed (Type 3 Only) This section describes how to remove misfeeds from location “R”. Pull up on the lever to open the rear cover.

  • Page 138: When Y1 - Y3 Is Displayed

    6. Clearing Misfeeds Remove the misfed paper from the paper exit. CFF019 Close the rear cover. When Y1 - Y3 is displayed “Y1”, “Y2”, and “Y3” indicate a paper jam has occurred in the following optional trays: • “Y1”: Tray 2 •...

  • Page 139: When Z1 - Z2 Is Displayed

    Removing Jammed Paper Remove the misfed paper, and then carefully push tray 2 fully in. CFF027 Push the button on the right side of the machine to open the front cover. CFF004 Close the front cover. When Z1 - Z2 is displayed This section describes how to remove misfeeds from location “Z1”...
  • Page 140 6. Clearing Misfeeds Pull up on the lever to open the rear cover. CFF012 Remove the misfed paper. CFF029 Lift the guide board Z1. CFF030 1. Guide board Z1...
  • Page 141 Removing Jammed Paper Remove the misfed paper, and then lower the guide board Z1. CFF031 Close the rear cover. Remove any paper from the bypass tray. CFF006 Close the bypass tray. Pull tray 1 out completely. CFF032...
  • Page 142 6. Clearing Misfeeds Lower the Z2 lever. CFF033 1. Z2 lever Remove the misfed paper, and then return the Z2 lever to its original position. CFF034 Carefully push tray 1 fully in. Push the button on the right side of the machine to open the front cover. CFF004 Close the front cover.

  • Page 143: Removing Jammed Staples

    Removing Jammed Staples Removing Jammed Staples This section describes how to remove jammed staples. • Curled paper may cause staples to jam. To avoid this, turn paper over in the tray. • When using Type 3, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler.
  • Page 144 6. Clearing Misfeeds Open the face plate of the cartridge, and then remove any jammed staples. CCT030 Return the face plate to its original position. Hold the lever, and then push in the cartridge until it clicks. CFF037 Close the finisher cover on the right side of the machine.

  • Page 145: Appendix

    7. Appendix Trademarks Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ® is a registered trademark of Hewlett-Packard Company. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited.
  • Page 146 7. Appendix ® ® Microsoft Windows Server 2003 R2 Standard Edition ® ® Microsoft Windows Server 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: ® ® Microsoft Windows Server 2008 Standard ® ® Microsoft Windows Server 2008 Enterprise...

  • Page 147: Index

    INDEX Indicators..............Item................ADF................Adjusting the volume..........Auto Document Feeder........... List of Options............Locating jammed paper........Cannot browse the network to send a scan file Cannot make clear copies........Machine address info........... Cannot make copies as wanted......Machine types............Cannot print............Maintenance info..........
  • Page 148 Removing jammed staples........Windows Vista............Windows XP Home Edition........Windows XP Professional........Scanner function..........Scanning is not done as expected..... Server-Generated error e-mail......Stamp..............Status messages............. Stored files cannot be accessed......Stored files cannot be edited......Symbols..............Trademarks............Transmission............Transmission/Reception........Turning off the main power........
  • Page 149 MEMO...
  • Page 150 MEMO M052-7007...
  • Page 151 © 2011...
  • Page 152 M052-7007...

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