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Ricoh Remote Communication Gate S User Manual

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Read this manual carefully before you use this product and keep it handy for future reference.
Pre-operation Confirmation
1
Login and Logout
2
Displaying Device Information
3
Downloading and Installing Packages
4
Appendix
5
User's Guide

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Summary of Contents for Ricoh Remote Communication Gate S

  • Page 1 User's Guide Pre-operation Confirmation Login and Logout Displaying Device Information Downloading and Installing Packages Appendix Read this manual carefully before you use this product and keep it handy for future reference.
  • Page 2 Introduction This manual contains detailed instructions and notes on the operation and use of this product. For your safety and benefit, read this manual carefully before using the product. Keep this manual in a handy place for quick reference.

  • Page 3: How To Read This Manual

    How to Read This Manual Symbols The following set of symbols is used in this manual. Indicates a situation that may result in property damage or malfunction if instructions are not followed. Be sure to read the instructions. Indicates information or preparations required prior to operating. Indicates a function's limitations.

  • Page 4: Screens

    In general, download is a process of receiving and saving a copy of programs or files in a computer via a network. In Remote Communication Gate S, it refers to the process of a user computer receiving and saving packages stored on the Remote Communication Gate S server.

  • Page 5: Guides For This Solution

    S to configure and manage settings and operations: for example, registration and monitoring of devices, the creation of installation packages, or retrieval of device logs. • Adobe Acrobat or Adobe Reader is necessary to view Remote Communication Gate S guides in PDF format.

  • Page 6: Important

    Important • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: • THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF THIS SOFTWARE OR THE USE OF THIS DOCUMENT. • THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR DAMAGES OR LOSS OF ANY DOCUMENT OR DATA PRODUCED BY USING THIS SOFTWARE.

  • Page 7: Trademarks

    Trademarks ® ® ® ® Adobe , Adobe Acrobat , Acrobat Reader and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ® ® ® ® ® Microsoft , Windows , Windows Server , Windows Vista , and Internet Explorer are either registered...

  • Page 8: Table Of Contents

    Symbols................................1 Terminology..............................1 Screens................................2 Guides for This Solution.............................3 Important................................4 Trademarks................................5 1. Pre-operation Confirmation What You Can Do with Remote Communication Gate S................9 System Requirements............................10 Activating Browser JavaScript........................11 2. Login and Logout Login..................................13 Logout................................15 3. Displaying Device Information Layout of the Device List Screen........................17 Device List Menu Functions.........................18...
  • Page 9 Downloading Packages..........................50 Downloading Packages from the Package List..................50 Downloading Packages from the Map......................51 Downloading Packages with a URL Sent by E-mail..................52 Opening Packages and Installing Drivers......................54 5. Appendix About Help...............................55 If Your Computer is Running Windows XP Service Pack 2/Vista............56 Troubleshooting..............................57 INDEX ................................59...

  • Page 11: Pre-Operation Confirmation

    Gate S Remote Communication Gate S is a Web-based application that provides device management solutions. Logging in from a computer to the Remote Communication Gate S server using a Web browser allows you to perform the following: • Display the device list using search conditions •...

  • Page 12: System Requirements

    1. Pre-operation Confirmation System Requirements To operate Remote Communication Gate S, the system must meet the following requirements. Item Requirements Hardware • CPU: Pentium compatible 500 MHz or higher • Memory: 128 MB or higher • Minimum available hard disk space: same as recommended...

  • Page 13: Activating Browser Javascript

    Screen Resolution 1024 x 768 or higher Activating Browser JavaScript To access and view Remote Communication Gate S, it is necessary to activate JavaScript on the Web browser. Select [Internet Options...] on the Internet Explorer [Tools] menu. Click the [Security] tab.
  • Page 14 1. Pre-operation Confirmation...

  • Page 15: Login And Logout

    This chapter explains the procedures for logging in and out of the Remote Communication Gate S server. Login To log in to the Remote Communication Gate S server, the following information is required and must be obtained from the administrator in advance: •...
  • Page 16 2. Login and Logout If the [Trial Version] screen appears, click [OK]. • The [Trial Version] screen will only appear if Remote Communication Gate S has not been activated. For details, contact the administrator. Enter your user name in the [User name:] box on the login screen.

  • Page 17: Logout

    Logout Logout Use the following procedure for logging out from Remote Communication Gate S. Click [Logout] on the screen. • Do not use the [Close] button to shut down the system.
  • Page 18 2. Login and Logout...

  • Page 19: Displaying Device Information

    3. Displaying Device Information This chapter explains the device list screen which is displayed on the top page when you log in Remote Communication Gate S. Layout of the Device List Screen The screen layout of the device list is as follows: BRX001S 1.

  • Page 20: Device List Menu Functions

    Displays screen links that are used frequently or related to the present screen. For details about the selected links, contact the administrator. 8. Site Map button Displays all operation links that are available in Remote Communication Gate S. • For details about Site Map, see p.23 "Layout of Site Map". 9. Help button Displays the Help screen.
  • Page 21 Layout of the Device List Screen [Edit] menu Item Allows you to Select All Select all found devices in the list. Clear All Deselect all devices selected in the list. [Printer] menu Item Allows you to Refresh Selected Device Connect to the selected devices and collect details about their current device status.

  • Page 22: Features Of Status Icon On The Device List

    3. Displaying Device Information Item Allows you to Display a floor map of grouped devices with device icons. • For details about the Map function, see p.35 "Displaying Maps". Search Devices... Display the [Search] screen. • For details about searching for devices, see p.25 "Displaying the Device List by Specifying Search Conditions".
  • Page 23 Layout of the Device List Screen BRX002S 1. System status icon • There are several types of system status icon. For the details about each icon, see p.21 "System status icons". 2. Printer status icon • There are several types of printer status icon. For details about the each icon, see p.22 "Printer status icons".
  • Page 24 3. Displaying Device Information Printer status icons Status icon Explanation There was no response from the printer. The printer has run out of toner/ink. A paper jam has occurred. The printer has run out of paper. A cover is open. The printer has run out of staples.

  • Page 25: Layout Of Site Map

    The screen layout of the Site Map is as follows: BRX005S 1. All Printers Displays a list of devices connected to Remote Communication Gate S. • For details about device list, see p.17 "Layout of the Device List Screen". 2. Printers with Errors Displays a list of devices with system errors.

  • Page 26: Changing The Login Password

    3. Displaying Device Information • For details about User Account Settings, see p.24 "Changing the Login Password". 5. User Filter Settings Displays the [User Filter Settings] screen, and you can edit or delete registered filters. • For details about User Filter Settings, see p.31 "Editing filters", and p.32 "Deleting filters". Changing the Login Password The following procedure allows you to change your login password.

  • Page 27: Displaying The Device List

    Displaying the Device List Displaying the Device List Displaying the device list allows you to check the status and details of the devices connected to the Remote Communication Gate S server. Network-connected devices are displayed in lists, which are sorted according by one of the two methods below: •...
  • Page 28 3. Displaying Device Information Search condition Explanation Device Display Name Displays devices according to their names on the MFP screen. Printer model Displays devices according to their printer models. IP address Displays devices according to their IP addresses. System error Displays devices according to common system errors such as no response and failure due to excessive access attempts.
  • Page 29 Displaying the Device List Search condition Explanation User Properties 1 Displays devices according to their user properties (specified by the administrator). User Properties 2 User Properties 3 User Properties 4 User Properties 5 Select an option configuration item from the [Option:] list. Condition Option When specifying a character string for the parameter:...

  • Page 30: Displaying The Device List By Using Filters

    3. Displaying Device Information Click [Search...]. The [Search Results] screen appears as a list. Displaying the Device List by Using Filters Use the following procedure to display the device list as corresponding to the filter conditions that are specified by the administrator and users. The filters that created by the administrator are displayed in the upper area of [Filter] menu.
  • Page 31 Displaying the Device List On the device list screen, click [View by Filter] in the [Directory] tab. Click [Printers with Errors]. • The filter can also be selected from [Filter] on the menu. Displaying a list of devices using other filters Use the following procedure to display a list of devices according to search conditions that specified by the administrator and users.
  • Page 32 3. Displaying Device Information Click the filter you want to use. The search result appears as a list. • The filter can also be selected from [Filter] on the menu. Registering search conditions as a filter Use the following procedure to register search conditions as a filter for your personal use. On the device list screen, click the search button.
  • Page 33 Displaying the Device List Click [OK]. On the [Saved as Filter] screen, click [OK]. • You can register up to 20 filters. • The registered filters are displayed on the [Filter] menu, under the filters created by the administrator. User Filter Settings menu functions The menu on the [User Filter Settings] screen provides the following functions: [Edit] menu Item...
  • Page 34 3. Displaying Device Information Click [Edit] on the [Filter] menu. Change the [Filter name:] and [Comment:] as necessary. In [Display location:], select where to have the filter displayed. Click [OK]. On the [User Filter Settings] screen, click [Back]. On the Site Map, click [Back]. The device list screen appears.

  • Page 35: Sorting The Display Order Of The Device List

    Displaying the Device List Click [Delete] on the [Filter] menu. When a message confirming the deletion appears, click [OK]. Sorting the Display Order of the Device List Use the following procedure to sort the display order of the device list. Click [Sort by] on the menu on the device list screen.
  • Page 36 3. Displaying Device Information Click the item to be designated as the sort key. Devices will be sorted on the basis of the selected item. • To sort the list in ascending order, click the row name of the item in the displayed list. Clicking again sorts the list in descending order.

  • Page 37: Displaying Maps

    Displaying Maps Displaying Maps The Map function displays a floor map of grouped devices using device icons that provide visual details about a device and its location. Each group has one map registered by the administrator. If no map is registered for a group, the Map for that group appears blank.
  • Page 38 3. Displaying Device Information Click the [Map] on the [View] menu. Click a device icon on the Map to display the properties screen. Layout of the Map The screen layout of the Map is as follows:...
  • Page 39 Indicates local (non-networked) printers. 10. Device icon (Blue) Indicates networked printers that are registered to the Remote Communication Gate S. If you move your mouse pointer over a device's icon, the model ID and IP address/host name of that device will...

  • Page 40: Displaying The Simplified Map From The Printer Properties

    3. Displaying Device Information Map menu functions The menu on the [Printers: Map] screen provides you the following function: [View] menu Item Allows you to Display Directory Display the [Directory] tab. Hide Directory Hide the [Directory] tab. List Display a list of devices that appear on the Map. Display a floor map of grouped devices with device icons.
  • Page 41 Displaying Maps Click the [View Map] button on the [Printer Properties: User Properties] screen. Layout of the simplified Map The screen layout of the simplified Map is as follows: BRX004S 1. [Web Image Monitor] button Displays the device status using Web Image Monitor. 2.
  • Page 42 Indicates local (non-networked) printers. 11. Device icon (Blue) Indicates networked printers that are registered to the Remote Communication Gate S server. If you move your mouse pointer over a device's icon, the model ID and IP address/host name of that device...

  • Page 43: Displaying Device Information

    Displaying Device Information Displaying Device Information Displaying Device Information from Menu Bar Use the following procedure to display the properties screen, which features device information. On the device list screen, select a check box of the device list. Click [Printer Properties...] on the [Printer] menu.

  • Page 44: Displaying Device Information From The Properties Icon

    3. Displaying Device Information Displaying Device Information from the Properties Icon Use the following procedure as an alternate way to display device information. On the device list screen, click the properties icon. Content of the Device Information Screen The properties screen displays detailed information about a selected device features the following tabs: •...
  • Page 45 Displaying Device Information Item Explanation Device Display Name Displays the name of a device as displayed in Remote Communication Gate S. Device details are displayed by clicking the [Web Image Monitor] link. Printer model: Displays the model name of the device. Device Address Displays the IP address or host name of the device.
  • Page 46 3. Displaying Device Information Item Explanation <Toner/Ink> Displays the remaining toner. <Output tray> Displays the output tray attached to the device. <Document server> Displays the capacity and free space of the document server. Counter tab This screen displays device counter data collected from devices connected to Remote Communication Gate S.
  • Page 47 Displaying Device Information Item Explanation <Printer> Displays printer function counter. • Printer B&W Counter • Printer Full Color Counter • Printer Single Color Counter • Printer Two-color Counter <Fax> Displays fax function counter. • Fax B&W Counter • Fax Single Color Counter <A3/DLT>...
  • Page 48 3. Displaying Device Information Item Explanation <Internal Counter> Displays the internal counter totals. • Color Copies • B&W Copies • Color Prints • B&W Prints • B&W Total • Color Total User Properties tab This displays groups with which devices are associated. Click the [User Properties] tab.
  • Page 49 Displaying Device Information Download tab This displays a list of packages created by the administrator for the devices. Click the [Download] tab. • For details about the packages, see p.50 "Downloading Packages".
  • Page 50 3. Displaying Device Information...

  • Page 51: Downloading And Installing Packages

    This chapter explains downloading and installing packages distributed by the administrator. What Are Packages? Remote Communication Gate S discovers devices on networks and distributes to all users a configuration setting program wizard called "Packages". The packages wizard starts automatically and users can install the necessary drivers for devices from Remote Communication Gate S server without any additional setup.

  • Page 52: Downloading Packages

    The packages are retrieved using any of the following three procedures: • Log in to the Remote Communication Gate S server and download from the package list. • Log in to the Remote Communication Gate S server and download from the Map.

  • Page 53: Downloading Packages From The Map

    Downloading Packages Click the [Download] tab on the properties screen. For detailed information about the package, click the properties icon. Click [Download] next to the package you want to download. Click [Save]. Specify where you want to save the package, and then click [Save]. The download begins.

  • Page 54: Downloading Packages With A Url Sent By E-Mail

    4. Downloading and Installing Packages Display the Map. • For details about how to display the Map, see p.35 "Displaying Maps". Click a device icon of device whose package you want to download. On the properties screen, click the [Download] tab. For detailed information about the package, click the properties icon.
  • Page 55 Downloading Packages If Internet Explorer does not start automatically Use the following procedure to start Internet Explorer when the URL notified by e-mail does not start automatically. Start Internet Explorer manually. Copy and paste the URL from the e-mail into the Internet Explorer address bar. Press the [Enter] key.

  • Page 56: Opening Packages And Installing Drivers

    4. Downloading and Installing Packages Opening Packages and Installing Drivers Use the following procedure to open packages and install them to your computers. • Before opening a package, log on to Windows as an Administrators group member and close any applications that are running.

  • Page 57: Appendix

    5. Appendix About Help To understand operating procedures, see Help. There is a Help button located on the login screen, the device list screen, and other screens. Clicking the Help button displays Help. Login screen BRX006S Device list screen BRX007S...

  • Page 58: If Your Computer Is Running Windows Xp Service Pack 2/Vista

    5. Appendix Other screen BRX008S If Your Computer is Running Windows XP Service Pack 2/Vista • Under Windows XP Service Pack 2/Vista, Help may not be displayed correctly because active content may be restricted from being shown depending on the Internet Explorer settings. Use the following procedure to deactivate active content controls.

  • Page 59: Troubleshooting

    The login screen reappears The Login screen reappears if no operation is performed for more than after a certain amount of time 30 minutes after logging in to the Remote Communication Gate S has passed. server. Log in again if necessary.
  • Page 60 5. Appendix...

  • Page 61: Index

    INDEX View menu................Device list display area......... Activating browser JavaScript......Directory tab............ 17, 37 All Printers.............. Domain name............Download packages..........Download tab............Button 18, 40 Help................15, 18 Logout................. Edit menu 37, 40 Map Opacity............. Device list................37, 40 Map size..............User Filter Settings..............
  • Page 62 Simplified Map..............Site Map................Quick Links area............ Login............... Login URL With SSL encryption............Refresh button Without SSL encryption............. Device list................Login user name............. Map..................Logout..............Simplified Map..............Logout button........... 15, 18 Save as Filter button..........Map................ Screens..............Adjust the transparency of the Map......... Search Display from device list............
  • Page 63 View List button............View Map button........... View menu Device list................Map..................
  • Page 64 MEMO...
  • Page 65 MEMO...
  • Page 66 MEMO M371-8610...
  • Page 67 Copyright © 2008...
  • Page 68 EN USA M371-8610...

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