Page 1 Mono Laser MFP User's Guide June 2011 Machine type(s): 7014, 4569, 4570 Model(s): 431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2, 43K, 6K6, 6K7...
Page 2: Table Of Contents
Contents Safety information..................14 Learning about the printer.................16 Thank you for choosing this printer!.......................16 Finding information about the printer....................16 Printer configurations..........................17 Selecting a location for the printer......................18 Basic functions of the scanner.........................19 Understanding the ADF and scanner glass....................20 Understanding the printer control panel....................21 Understanding the home screen......................22 Using the touch-screen buttons......................23 Additional printer setup................27...
Page 3 Changing port settings after installing a new network Internal Solutions Port........63 Setting up serial printing.........................65 Minimizing your printer's environmental impact........67 Saving paper and toner...........................67 Using recycled paper ............................67 Conserving supplies ............................67 Saving energy............................68 Using Eco-Mode..............................68 Adjusting Power Saver ............................69 Adjusting the brightness of the display ......................69 Setting the standard exit bin light........................70 Reducing printer noise..........................71 Loading paper and specialty media............72...
Page 4 Printing on both sides of the paper (duplexing)..................90 Printing on specialty media........................91 Tips on using letterhead ...........................91 Tips on using transparencies ..........................91 Tips on using envelopes............................91 Tips on using labels ............................92 Tips on using card stock............................92 Printing confidential and other held jobs....................93 Holding jobs in the printer..........................93 Printing confidential and other held jobs from Windows.................94 Printing confidential and other held jobs from a Macintosh computer ............94...
Page 5 Placing an overlay message on each page......................106 Canceling a copy job..........................106 Canceling a copy job while the document is in the ADF .................106 Canceling a copy job while copying pages using the scanner glass ..............106 Canceling a copy job while the pages are being printed ................107 Understanding the copy screens and options..................107 Copy from ...............................107 Copy to................................107...
Page 6 Advanced Options............................117 Faxing......................118 Getting the printer ready to fax......................118 Setting up the printer to fax ...........................118 Choosing a fax connection..........................118 Connecting to an analog telephone line ......................119 Connecting to a DSL service..........................120 Connecting to a PBX or ISDN system ......................120 Connecting to a distinctive ring service ......................121 Connecting the printer and a telephone or answering machine to the same telephone line......121 Connecting to an adapter for your country or region ..................123...
Page 7 Darkness .................................139 Advanced Options............................139 Improving fax quality..........................140 Holding and forwarding faxes.......................140 Holding faxes ..............................140 Forwarding a fax .............................141 Scanning to an FTP address..............142 Scanning to an FTP address........................142 Scanning to an FTP address using the keypad ....................142 Scanning to an FTP address using a shortcut number ..................142 Scanning to an FTP address using the address book ..................143 Creating shortcuts..........................143 Creating an FTP shortcut using the Embedded Web Server ................143...
Page 8 Improving scan quality..........................150 Understanding printer menus..............151 Menus list..............................151 Paper menu............................152 Default Source menu ............................152 Paper Size/Type menu ............................152 Configure MP menu............................155 Substitute Size menu ............................155 Paper Texture menu ............................156 Paper Weight menu ............................157 Paper Loading menu ............................157 Custom Types menu ............................159 Custom Names menu .............................159 Custom Scan Sizes menu ..........................159 Universal Setup menu.............................160...
Page 9 FTP Settings menu ............................206 Flash Drive menu ............................209 Print Settings..............................214 Help menu.............................225 Maintaining the printer................226 Cleaning the exterior of the printer......................226 Cleaning the scanner glass........................226 Cleaning the ADF separator rollers.......................227 Adjusting scanner registration......................228 Storing supplies.............................229 Checking the status of supplies......................230 Checking the status of supplies from the printer control panel ..............230 Checking the status of supplies from a network computer................230 Ordering supplies..........................231...
Page 10 Troubleshooting..................249 Solving basic printer problems......................249 Printer control panel display is blank or displays only diamonds............249 Indicator light blinks red........................249 Check the display for error messages ......................249 Make sure the fax function is set up properly ....................249 Understanding printer messages......................249 Answering ...............................249 Change <src>...
Page 11 SMTP server not set up. Contact system administrator.................255 Some held jobs were not restored .........................255 System busy, preparing resources for job......................255 System busy, preparing resources for job. Deleting held job(s)..............255 Unsupported disk............................255 Unsupported USB device, please remove.......................255 Unsupported USB hub, please remove......................255 USB/USB <x>..............................255 30 Invalid refill, change toner cartridge......................256...
Page 12 290-295.yy scanner jam..........................262 293 Replace all originals if restarting job......................262 293.02 Flatbed Cover Open ..........................262 294 ADF Jam ..............................262 840.01 Scanner Disabled ..........................263 841-846 Scanner Service Error........................263 900–999 Service <message>...........................263 1565 Emulation error, load emulation option ....................263 Solving printing problems........................263 Multiple-language PDFs do not print......................263 Error message about reading USB drive appears ...................264 Jobs do not print.............................264...
Page 13 Solving paper feed problems.........................277 Paper frequently jams.............................277 Paper trays..............................278 Paper jam message remains after jam is cleared ...................278 Page that jammed does not reprint after you clear the jam ................278 Solving print quality problems......................279 Isolating print quality problems........................279 Blank pages ..............................279 Characters have jagged or uneven edges .......................280 Clipped images..............................280 Ghost images ..............................280...
Page 14: Safety Information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Page 15 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 16: Learning About The Printer
Learning about the printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.
Page 17: Printer Configurations
What are you looking for? Find it here Customer support If you have problems, then contact the place where you purchased your printer. Note: If you experience a problem while setting up the printer, then see the setup documentation that came with the printer.
Page 18: Selecting A Location For The Printer
System board locks Locking device Ethernet port USB port Note: Use this USB port to connect the printer to the computer. Fax wall connection port Note: The Fax ports are present only when a fax card is installed. Fax telephone connection port Note: The Fax ports are present only when a fax card is installed.
Page 19: Basic Functions Of The Scanner
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them too. It is important to: • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.
Page 20: Understanding The Adf And Scanner Glass
• Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to another printer (PDF by way of FTP). Note: The fax function is available on selected printer models only. Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass...
Page 21: Understanding The Printer Control Panel
Understanding the printer control panel Item Description Display View scanning, copying, faxing, and printing options as well as status and error messages. Keypad Enter numbers or symbols on the display. Dial Pause • Press to cause a two- or three-second dial pause in a fax number. In the Fax To field, a Dial Pause is represented by a comma (,).
Page 22: Understanding The Home Screen
Item Description Start • Press to initiate the current job indicated on the display. • From the home screen, press to start a copy job with the default settings. • If pressed while a job is scanning, the button has no effect. Indicator light Indicates the printer status: •...
Page 23: Using The Touch-Screen Buttons
Display item Description Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to give instructions on what you should do so the printer can continue processing, such as Close door.
Page 24: Sample Touch Screen
Sample touch screen Button Function Home Returns to the home screen Down arrow Opens an options screen Left scroll decrease Scrolls to another value in decreasing order Right scroll increase Scrolls to another value in increasing order Left arrow Scrolls left Right arrow Scrolls right Back...
Page 25: Other Touch-Screen Buttons
Other touch-screen buttons Button Function Submit Saves a value as the new default setting Down arrow Moves down to the next screen Up arrow Moves up to the next screen Unselected radio button This is an unselected radio button. The radio button is gray to show it is unselected. Selected radio button This is a selected radio button.
Page 26 Button Function Cancel • Cancels an action or a selection • Cancels out of a screen and returns to the previous screen Select Opens the next related menu or menu item Features Feature Description Menu trail line: A Menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu.
Page 27: Additional Printer Setup
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 28: Accessing The System Board To Install Internal Options
Accessing the system board to install internal options Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 29 Lift the front of the scanner unit to open the system board. Use the following illustration to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Flash memory or firmware card connectors Fax card connector Internal Solutions Port or printer hard disk connector...
Page 30: Installing A Memory Card
Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 31 Align the notches on the memory card with the ridges in the connector. Notches Ridges Push the memory card straight into the connector until it clicks into place. Note: After the memory card is installed, make sure the memory card connector latches return to the latched vertical position and are secure against the card.
Page 32: Installing A Flash Memory Or Firmware Card
Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 33 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. Plastic pins Metal pins Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. •...
Page 34: Installing An Internal Solutions Port
Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing an Internal Solutions Port The system board supports one optional Internal Solutions Port (ISP).
Page 35 Locate the appropriate connector on the system board. Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed. To remove the hard disk: Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk.
Page 36 Remove the screws holding the printer hard disk in place. Remove the printer hard disk by pulling it upward to unseat the standoffs. Additional printer setup...
Page 37 Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. Remove the metal cover from the ISP opening. Additional printer setup...
Page 38 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system board.
Page 39 Insert the long thumbscrew, into the hole closest to the white connector, and turn it clockwise enough to hold the ISP in place. Do not tighten the thumbscrew at this time. Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew.
Page 40 If a printer hard disk was previously installed, then attach the printer hard disk to the ISP. For more information, see “Installing a printer hard disk” on page 41. Release the latch, and then close the system board door by lowering the scanner. Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place.
Page 41: Installing A Printer Hard Disk
Installing a printer hard disk The optional printer hard disk can be installed with or without an Internal Solutions Port (ISP). Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 42 To install a printer hard disk onto the ISP: Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Align the standoffs of the printer hard disk with the holes in the ISP, and then press downward on the printer hard disk until the standoffs have seated into place.
Page 43 To install a printer hard disk directly onto the system board: Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place. Additional printer setup...
Page 44 Attach the two provided screws to secure the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. Release the latch, and then close the system board door by lowering the scanner. Additional printer setup...
Page 45: Installing A Fax Card
Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing a fax card Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver.
Page 46 Remove the metal cover from the fax card opening. Insert the fax card, and then tighten the two screws to secure the fax card mounting bracket. Additional printer setup...
Page 47 Insert the plug of the fax card interface cable into the receptacle of the system board. Release the latch, and then close the system board door by lowering the scanner. Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved.
Page 48: Installing Hardware Options
Installing hardware options CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely. Installing a 250- or 550-sheet drawer The printer supports one optional drawer. You can install a 250- or 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 49: Attaching Cables
Attaching cables Connect the printer to the computer using a USB cable, or to the network using an Ethernet cable. Be sure to match the following: • The USB symbol on the cable with the USB symbol on the printer •...
Page 50: Verifying Printer Setup
USB port Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
Page 51: Printing A Network Setup Page
Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. Make sure the printer is on and Ready appears. On the home screen, touch Touch Reports.
Page 52 For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Select the printer. Note: If the printer has a fax option, choose the appropriate printer model with the letters “PS.” Right-click the printer, and then select Properties.
Page 53: Setting Up Wireless Printing
Setting up wireless printing Note: Wireless printing is not standard on all printer models. Follow these steps to set up your printer Note: Do not connect cables until instructed to do so. Set up the printer hardware. For more information, see the Setup Guide. Follow the instructions for your operating system: •...
Page 54: Installing The Printer On A Wireless Network (Windows)
– No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. If you are installing the printer on an 802.1X network using the Advanced method, then you may need the following: •...
Page 55 Select your time zone, and then touch Continue. Deselect any function you plan to set up later, such as Fax or E-mail, and then touch Continue. Select any additional buttons you want to display on the home screen, and then touch Continue. If Fax is enabled, then type in your Fax Station name and touch Enter.
Page 56 Remove the label covering the USB port on the back of the printer. Connect the cables in the following order: Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.
Page 57: Installing The Printer On A Wireless Network (Macintosh)
Installing the printer on a wireless network (Macintosh) Before you install the printer on a wireless network, make sure that: • A wireless card is installed in your printer. • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer.
Page 58 Select any additional buttons you want to display on the home screen, and then touch Continue. If Fax is enabled, type in your Fax Station name, and then touch Enter. For more information on fax station name and number, see your system support person; or touch Back to go back and deselect Fax. If Fax is enabled, enter the Fax station (phone) number for this printer, and then touch Continue.
Page 59 Configure the printer for wireless access Type the name of your network (SSID) in the appropriate field. Select Infrastructure as your Network Mode if you are using a wireless router. Select the type of security you use to protect your wireless network. Enter the security information necessary for the printer to join your wireless network.
Page 60: Installing The Printer On A Wired Network
Select the printer from the list. Click Add. In Mac OS X version 10.4 From the Finder desktop, choose Go >Applications. Double-click the Utilities folder. Double-click Printer Setup Utility or Print Center. From the Printer List, choose Add. Select the printer from the list. Click Add.
Page 61: For Macintosh Users
If the CD does not launch after a minute, then do the following: Click , or click Start and then click Run. In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Click Install Printer and Software.
Page 62 In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click IP. Type in the IP address of your printer in the Address field. Click Add. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go >...
Page 63: Changing Port Settings After Installing A New Network Internal Solutions Port
Changing port settings after installing a new network Internal Solutions Port When a new network Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated because the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address in order to print to it over the network.
Page 64 For Macintosh users Print a network setup page and make a note of the new IP address. Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer. Add the printer: •...
Page 65: Setting Up Serial Printing
Select the printer from the list. Click Add. Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available.
Page 66 The serial parameters in the COM port must match the serial parameters you set in the printer. Open the Device Manager. Click , or click Start and then click Run. In the Start Search or Run box, type devmgmt.msc. Press Enter, or click OK. The Device Manager opens.
Page 67: Minimizing Your Printer's Environmental Impact
Minimizing your printer's environmental impact We are committed to environmental sustainability and are continually improving our printers to reduce their impact on the environment. Saving paper and toner Using recycled paper As an environmentally conscious company, we support the use of recycled office paper produced specifically for use in laser printers.
Page 68: Saving Energy
Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the print preview feature, which you can select from the Print dialog or the printer display, to see what the document will look like before you print it. •...
Page 69: Adjusting Power Saver
Adjusting Power Saver To save energy, you can decrease the number of minutes before the printer enters Power Saver mode. Available settings range from 1–240 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 70: Setting The Standard Exit Bin Light
Using the printer control panel Make sure the printer is on and Ready appears. On the home screen, touch Touch Settings. Touch General Settings. Touch the down arrow until Screen Brightness appears. Touch the arrows to select a setting. Touch Submit. Touch Setting the standard exit bin light To save energy, you can dim or turn off the output lighting for the standard exit bin.
Page 71: Reducing Printer Noise
Touch the arrow button next to Power Saver to select the light setting the standard exit bin will use when in Power Saver mode. Note: For more information on Power Saver mode, see “Adjusting Power Saver” on page 69. Touch Submit. Touch Reducing printer noise Use Quiet Mode to reduce the printer noise.
Page 72: Loading Paper And Specialty Media
Loading paper and specialty media This section explains how to load the trays and feeders. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type The Paper Size setting for the standard 250 tray and the multipurpose feeder must be set manually from the Paper size menu.
Page 73: Avoiding Jams
Touch Submit to save your selection. Submitting Selection appears, followed by the Paper menu. Touch to return to the home screen. Avoiding jams The following hints can help you avoid jams: Paper tray recommendations • Make sure the paper lies flat in the paper tray. •...
Page 74 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. Loading paper and specialty media...
Page 75 If you are loading A6-size paper: Squeeze and slide the length guide toward the center of the tray to the A5 size position. Raise the A6 backstop. Notes: • The standard tray accommodates only 150 sheets of A6-size paper. Notice the maximum fill line on the A6 backstop which indicates the maximum height for loading A6-size paper.
Page 76 Maximum fill line Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. Squeeze and slide the guides to lightly touch the side of the stack. Loading paper and specialty media...
Page 77: Using The Multipurpose Feeder
Insert the tray. If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Size/Type setting on the Paper menu. Using the multipurpose feeder You may want to use the multipurpose feeder when you print on different sizes and types of papers or specialty media, such as card stock, transparencies, and envelopes.
Page 78 Grasp the raised handle, and pull the extension forward. Grasp the handle, and pull the extension so it flips forward. Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading paper and specialty media...
Page 79: Loading The Multipurpose Feeder
Loading the multipurpose feeder Squeeze the tab located on the right width guide, and move the guides out fully. Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels.
Page 80 Load the paper or specialty media. Notes: • Do not force any paper into the multipurpose feeder. Overfilling may cause jams. • Do not exceed the maximum stack height by forcing paper or specialty media under the stack height limiters which are located on the guides.
Page 81 • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for loading envelopes. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives.
Page 82: Linking And Unlinking Trays
Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. The Size and Type settings for all trays must be set from the Paper menu. To set the paper type or size: On the home screen, touch Touch Paper Menu.
Page 83: Changing A Custom Type Name
Touch the paper type arrows for the desired tray until the correct custom type appears. Touch the tray number or MP Feeder Type. Touch Submit. Changing a Custom Type <x> name You can use the Embedded Web Server or MarkVision Professional to define a name other than Custom Type <x>...
Page 84: Paper And Specialty Media Guidelines
Paper and specialty media guidelines Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
Page 85: Unacceptable Paper
Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. For detailed information on paper with recycled fiber content, see “Using recycled paper and other office papers”...
Page 86: Selecting Preprinted Forms And Letterhead
• Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture.
Page 87: Supported Paper Sizes, Types, And Weights
Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, configure a Universal Paper Size. Paper sizes supported by the printer Paper size Dimensions Standard...
Page 88: Paper Types And Weights Supported By The Printer
Paper size Dimensions Standard Optional 250- or Multipurpose Duplex path 250-sheet tray 550-sheet tray feeder DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm...
Page 89: Paper Capacities
Paper type Standard Optional 250- or Multipurpose Manual feeder Duplex path 250-sheet tray 550-sheet tray feeder Envelopes (smooth) Single-sided paper labels designed for laser printers are supported for occasional use. It is recommended to print no more than 20 pages of paper labels a month. Vinyl, pharmacy, and dual-sided labels are not supported. Use envelopes that lie flat when individually placed on a table facedown.
Page 90: Printing
Printing Printing a document Load paper into a tray or feeder. From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. Do one of the following: For Windows users With a document open, click File  Print. Click Properties, Preferences, Options, or Setup, and then adjust the settings as needed.
Page 91: Printing On Specialty Media
Touch Submit. Submitting changes appears. Touch to return to the home screen. Printing on specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. •...
Page 92: Tips On Using Labels
• To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Have windows, holes, perforations, cutouts, or embossing – Have metal clasps, string ties, or folding bars –...
Page 93: Printing Confidential And Other Held Jobs
When printing on card stock: • Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting. • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. •...
Page 94: Printing Confidential And Other Held Jobs From Windows
Printing confidential and other held jobs from Windows Note: Confidential and Verify print jobs are automatically deleted from memory after they print. Repeat and Reserve jobs continue to be held in the printer until you choose to delete them. With a document open, click File  Print. Click Properties, Preferences, Options, or Setup.
Page 95: Printing From A Flash Drive
Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. • Lexar FireFly (512 MB or 1GB) •...
Page 96: Printing Information Pages
Touch the document you want to print. Note: Folders found on the flash drive appear as folders. File names are appended by the extension type (for example, .jpg). Touch the arrows if you want to increase the number of printed copies. Touch Print.
Page 97: Canceling A Print Job
Release the buttons when the screen with the progress bar appears. The printer performs a power-on sequence, and then the Configuration menu appears. Touch the down arrow until Print Quality Pages appears. Touch Print Quality Pages. The print quality test pages print. Touch Back.
Page 98 For Macintosh users In Mac OS X version 10.5 or later: From the Apple menu, choose System Preferences. Click Print & Fax, and then double-click the printer icon. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon. In Mac OS X version 10.4 and earlier: From the Go menu, choose Applications.
Page 99: Copying
Copying Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 100: Copying Using The Scanner Glass
Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. On the home screen, touch Copy, or use the keypad to enter the number of copies. The copy screen appears. Change the copy settings as needed. Touch Copy It.
Page 101: Copying To Letterhead
Copying to letterhead Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.
Page 102: Copying On Both Sides Of The Paper (Duplexing)
Touch Copy from, and then identify the size of the original document. Touch Copy to, and then touch the tray or feeder that contains the paper type you want. Note: If you choose Manual Feeder, then you will also need to select the paper size and type. Touch Copy It.
Page 103: Collating Copies
On the home screen, touch Copy. From the Content area, touch the arrows to best represent what you are copying: • Text—Used for original documents that are mostly text or line art • Text/Photo—Used when the original documents are a mixture of text and graphics or pictures •...
Page 104: Copying Multiple Pages Onto A Single Sheet
Select one of the following: • Between Copies • Between Jobs • Between Pages Touch Done. Touch Copy It. Copying multiple pages onto a single sheet In order to save paper, you can copy either two or four consecutive pages of a multiple-page document onto a single sheet of paper.
Page 105: Pausing The Current Print Job To Make Copies
Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.
Page 106: Placing An Overlay Message On Each Page
On the home screen, touch Copy. Touch Options. Touch Header/Footer. Pick an area of the page to place the date and time. Touch Date/Time, and then touch Continue. Touch Done. Touch Copy It. Placing an overlay message on each page An overlay message can be placed on each page.
Page 107: Canceling A Copy Job While The Pages Are Being Printed
Canceling a copy job while the pages are being printed Touch Cancel Job on the touch screen, or press on the keypad. Touch the job you want to cancel. Touch Delete Selected Jobs. The remainder of the copy job is canceled. The home screen appears. Understanding the copy screens and options Copy from This option opens a screen where you can enter the size of the documents you are going to copy.
Page 108: Content
Content This option tells the printer the original document type. Choose from Text, Text/Photo, Photograph, or Printed Image. • Text—Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo—Used when the original documents are a mixture of text and graphics or pictures •...
Page 109: Improving Copy Quality
Separator Sheets This option places a blank piece of paper between copies, pages, and print jobs. The separator sheets can be drawn from a tray that contains a type or color of paper that is different from the paper your copies are printed on. Margin Shift This option increases the size of the margin a specified distance.
Page 110 Question When should I use Text/Photo mode? • Use Text/Photo mode when copying an original document that contains a mixture of text and graphics. • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. When should I use Printed Image mode? Use Printed Image mode when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper When should I use Photograph mode? Use Photograph mode when the original document is a high-quality photograph...
Page 111: E-Mailing
E-mailing Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting ready to e-mail Enabling the e-mail function The e-mail function must be enabled prior to use.
Page 112: Setting Up The E-Mail Function
Type in the Primary SMTP Gateway address, and then touch Enter. If prompted, set the date and time, and then touch Continue. When the home screen appears, the e-mail function is enabled. Setting up the e-mail function For e-mail to operate, it must be turned on in the printer configuration and have a valid IP address or gateway address. To set up the e-mail function: Type the printer IP address into the address field of your Web browser.
Page 113: Creating An E-Mail Shortcut Using The Touch Screen
Click E-mail Shortcut Setup. Type a unique name for the recipient, and then enter the e-mail address. Note: If you are entering multiple addresses, then separate each address with a comma (,). Select the scan settings (Format, Content, Color, and Resolution). Enter a shortcut number, and then click Add.
Page 114: Sending An E-Mail Using The Address Book
Press , and then enter the shortcut number using the keypad. To enter additional recipients, press Next address, and then enter the address or shortcut number you want to add. Touch E-mail It. Sending an e-mail using the address book Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Page 115: Changing The Output File Type
Changing the output file type Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.
Page 116: Orientation
Orientation This option tells the printer whether the original document is in portrait or landscape orientation and then changes the Sides and Binding settings to match the original document orientation. Binding Tells the printer whether the original document is bound on the long-edge or short-edge side. E-mail Subject This option lets you enter a subject line for your e-mail.
Page 117: Advanced Options
• Photograph—Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved. •...
Page 118: Faxing
Faxing Note: Fax capabilities may not be available on all printer models. Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting the printer ready to fax Note: Fax capabilities may not be available on all printer models.
Page 119: Connecting To An Analog Telephone Line
Notes: • The printer is an analog device that works best when directly connected to the wall outlet. Other devices (such as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the setup steps.
Page 120: Connecting To A Dsl Service
Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and telephone cord, and then follow these steps to connect the equipment: Connect one end of the telephone cable that came with the printer to the printer LINE port . Connect the other end of the telephone cable to the DSL filter.
Page 121: Connecting To A Distinctive Ring Service
Connecting to a distinctive ring service A distinctive ring service may be available from your telephone service provider. This service allows you to have multiple telephone numbers on one telephone line with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Page 122 Remove the plug from the printer EXT port Connect your telecommunications equipment directly to the printer EXT port Use one of the following methods: Answering machine Answering machine and telephone Faxing...
Page 123: Connecting To An Adapter For Your Country Or Region
Telephone or a telephone with an integrated answering machine Connecting to an adapter for your country or region The following countries or regions may require a special adapter to connect the telephone cable to the active telephone wall jack: Country/region •...
Page 124 There is a plug installed in the printer EXT port . This plug is necessary for the proper functioning of the adapter. Note: Do not remove the plug if you have a serial phone system or wish to connect a phone or answering machine to the adapter.
Page 125 Connect the answering machine or telephone to the adapter. Answering machine Telephone Faxing...
Page 126 Germany There is a special RJ-11 plug installed in the printer EXT port . Do not remove this plug. It is necessary for the proper operation of the fax function and of downstream telephones. Connecting to a telephone wall jack in Germany Note: Do not remove the plug.
Page 127 Connect the adapter into the N slot of an active analog telephone wall jack. If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the telephone and the F slot of an active analog telephone wall jack. If you would like to use the same line for recording messages on your answering machine, then connect a second telephone cable between the answering machine and the other N slot of the active analog telephone wall jack.
Page 128: Connecting To A Computer With A Modem
Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary depending on your country or region. Make sure you have the following: •...
Page 129: Enabling The Fax Function
Connect an additional telephone cord from the computer modem LINE port to the printer EXT port Enabling the fax function The fax function must be enabled prior to use. If you disabled the fax function when setting up the printer for the first time or if the printer has been off for an extended time, then follow these steps: Note: Before completing these instructions, make sure the fax cables are connected.
Page 130: Using The Embedded Web Server For Fax Setup
Select your time zone, and then touch Continue. Touch Fax, and then touch Continue. Select any additional buttons you want to display on the home screen, and then touch Continue. Enter the Fax Station Name, and then touch Enter. Enter the Fax Station Number, and then touch Continue. Touch Enter.
Page 131: Turning Daylight Saving Time On Or Off
Turning daylight saving time on or off The printer can be set to automatically adjust for daylight saving time for certain time zones: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.
Page 132: Installing A Postscript Driver
Select Fax, and then enter the recipient name, number, and other information as needed. Click Print. For Mac OS X version 10.4 or later users With a document open, choose File > Print. From the PDF pop-up menu, choose Fax PDF. Type the fax number in the To field, and enter other information as needed.
Page 133: Sending A Fax Using The Computer
Sending a fax using the computer Faxing from a computer lets you send electronic documents without leaving your desk. This gives you the flexibility of faxing documents directly from software programs. For Windows users Notes: • In order to perform this function from your computer, you must use the PostScript printer driver for your printer. •...
Page 134: Creating Shortcuts
Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Instead of entering the entire phone number of a fax recipient on the printer control panel each time you want to send a fax, you can create a permanent fax destination and assign a shortcut number. A shortcut can be created to a single fax number or a group of fax numbers.
Page 135: Using Shortcuts And The Address Book
Using shortcuts and the address book Using fax shortcuts Fax shortcuts are just like the speed dial numbers on a telephone or fax machine. You can assign shortcut numbers when creating permanent fax destinations. Permanent fax destinations or speed dial numbers are created in the Manage Shortcuts link located under Settings on the Embedded Web Server.
Page 136: Customizing Fax Settings
Customizing fax settings Changing the fax resolution Adjusting the resolution setting changes the quality of the fax. Settings range from Standard (fastest speed) to Ultra Fine (slowest speed, best quality). Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 137: Printing An Incoming Fax On Both Sides Of The Paper (Duplexing)
Touch Delayed Send. Note: If Fax Mode is set to Fax Server, the Delayed Send button will not appear. Faxes waiting for transmission are listed in the Fax Queue. Touch the arrows to adjust the time the fax will be transmitted. The time is increased or decreased in increments of 30 minutes.
Page 138: Canceling An Outgoing Fax
Click the Block No Name Fax option. This option blocks all incoming faxes that have a private caller ID or no fax station name. In the Banned Fax List field, enter the phone numbers or fax station names of specific fax callers you want to block. Canceling an outgoing fax Canceling a fax while the original documents are still scanning •...
Page 139: Sides (Duplex)
Sides (Duplex) This option informs the printer if the original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the fax. Resolution This options increases how closely the scanner examines the document you want to fax. If you are faxing a photo, a drawing with fine lines, or a document with very small text, increase the Resolution setting.
Page 140: Improving Fax Quality
Improving fax quality Question When should I use Text mode? • Use Text mode when text preservation is the main goal of the fax, and preserving images copied from the original document is not a concern. • Text mode is recommended for faxing receipts, carbon copy forms, and documents that contain only text or fine line art.
Page 141: Forwarding A Fax
Forwarding a fax This option lets you print and forward received faxes to a fax number, e-mail address, FTP site, or LDSS. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 142: Scanning To An Ftp Address
Scanning to an FTP address Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent to the server at a time.
Page 143: Scanning To An Ftp Address Using The Address Book
Press #, and then enter the FTP shortcut number. Touch Send It. Scanning to an FTP address using the address book Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 144: Creating An Ftp Shortcut Using The Touch Screen
Creating an FTP shortcut using the touch screen On the home screen, touch FTP. Type the address of the FTP site. Touch Save as Shortcut. Enter a name for the shortcut. Verify that the shortcut name and number are correct, and then touch OK. If the name or number is incorrect, then touch Cancel, and then reenter the information.
Page 145: Send As
Send As This option sets the output (PDF, TIFF, JPEG, or XPS) for the scanned image. • PDF—Creates a single file with multiple pages, viewable with Adobe Reader. Adobe Reader is provided free by Adobe at www.adobe.com. • Secure PDF—Creates an encrypted PDF file that protects the file contents from unauthorized access •...
Page 146: Improving Ftp Quality
• Edge Erase—Eliminates smudges or information around the edges of a document. You can choose to eliminate an equal area around all four sides of the paper, or pick a particular edge. Edge Erase will erase whatever is within the area selected, leaving nothing on that portion of the scan.
Page 147: Scanning To A Computer Or Flash Drive
Scanning to a computer or flash drive Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Scanning to a computer Type the printer IP address into the address field of your Web browser.
Page 148: Understanding Scan Profile Options
Press , and then enter the shortcut number using the keypad, or touch Held Jobs on the home screen, and then touch Profiles. After you enter the shortcut number, the scanner scans and sends the document to the directory or program you specified.
Page 149: Color
Photo—Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved. Color This option tells the printer the color of the original documents.
Page 150: Scanning To A Flash Drive
• Color Dropout—Color dropout is used for form Optical Character Recognition (OCR) processing. Selecting a color eliminates the color from a form, enabling improved OCR capabilities. • Color Dropout Threshold—Click the arrow buttons to increase or decrease the amount of color dropout. •...
Page 151: Understanding Printer Menus
Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings. To access the menus, touch on the home screen. Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network...
Page 152: Paper Menu
Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Envelope Feeder • Only an installed paper source will appear as a menu setting. Manual Paper •...
Page 153 Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type <x> is the Transparency factory default setting for all other trays. Glossy •...
Page 154 Menu item Description Multipurpose Tray Type Specifies the type of paper loaded in the multipurpose tray Plain Paper Notes: Card Stock • From the Paper menu, Configure Multipurpose Tray must be set to Transparency Cassette for Multipurpose Tray to appear as a menu setting. Glossy •...
Page 155: Configure Mp Menu
Menu item Description Manual Envelope Size Specifies the size of the envelope being manually loaded 7 3/4 Envelope 9 Envelope 10 Envelope C5 Envelope B5 Envelope DL Envelope Other Envelope Manual Envelope Type Specifies the type of envelope being manually loaded Envelope Rough Envelope Custom Type <x>...
Page 156: Paper Texture Menu
Paper Texture menu In the Paper Texture menu, the Select Type and Select Texture features work together to enable you to select the texture for a specific type of paper. Menu item Description Select Type Specifies the paper type Plain Texture Card Stock Texture Transparency Texture Recycled Texture...
Page 157: Paper Weight Menu
Paper Weight menu In the Paper Weight menu, the Select Type and Select Weight features work together to enable you to select the weight for a specific type of paper. Menu item Description Select Type Specifies the paper type Plain Weight Card Stock Weight Transparency Weight Recycled Weight...
Page 158 Menu item Description Labels Loading Determines whether 2-sided printing occurs for all jobs that specify Labels as the paper type Duplex Notes: • Off is the factory default setting. • Single-sided paper labels designed for laser printers are supported for occasional use: no more than 20 pages a month. Vinyl, pharmacy, and dual-web labels are not supported.
Page 159: Custom Types Menu
Custom Types menu Menu item Description Custom Type <x> Associates a paper or specialty media type with a factory default Custom Type <x> name or a user-defined Custom Name created from the Embedded Paper Web Server or MarkVision Professional. This user-defined name displays Card Stock instead of Custom Type <x>.
Page 160: Universal Setup Menu
Menu item Description Custom Scan Size <x> Specifies a custom scan size name and options. This name replaces a Custom Scan Size <x> name in the printer menus. Scan Size Name Width Notes: 1–14 inches (25–355.6 mm) • 8.5 inches is the US factory default setting for Width. 216 millimeters is the Height international factory default setting for Width.
Page 161: Reports Menu
Menu item Description Feed Direction Specifies the feed direction if the paper can be loaded in either direction Short Edge Notes: Long Edge • Short Edge is the factory default setting. • Long Edge appears only if the longest edge is shorter than the maximum width supported in the tray.
Page 162: Network/Ports Menu
Menu item Description Print Fonts Prints a report of all the fonts available for the printer language currently set in the printer Print Directory Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: •...
Page 163 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. •...
Page 164: Smtp Setup Menu
Menu item Description Std Network Setup For descriptions and settings of the network setup menus, see the following: Reports or Network Reports • “Network Reports menu” on page 165 Network Card • “Network Card menu” on page 165 TCP/IP • “TCP/IP menu”...
Page 165: Network Reports Menu
Menu item Description Device-Initiated E-mail Specifies server information None Notes: Use Device SMTP Credentials • The message boxes have a limitation of 512 characters. User-Initiated E-mail • None is the factory default setting for Device-Initiated E-mail and None User-Initiated E-mail. Use Device SMTP Credentials Use Session User ID and Password Use Session E-mail address and Password...
Page 166: Tcp/Ip Menu
Menu item Description Job Timeout Sets the amount of time in seconds that a network print job can take before it is canceled 0-225 seconds Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. •...
Page 167: Ipv6 Menu
Menu item Description AutoIP Specifies the Zero Configuration Networking setting Note: Yes is the factory default setting. Enable FTP/TFTP Enables the built-in FTP server, which allows you to send files to the printer using the File Transfer Protocol. Note: Yes is the factory default setting. Enable HTTP Server Enables the built-in Web server (Embedded Web Server).
Page 168: Wireless Menu
Wireless menu Use the following menu items to view or configure the wireless internal print server settings. Note: This menu is available only for models connected to a wireless network. This menu is available from the Network/Ports menu: Network/Ports  Network <x>  Net <x> Setup  Wireless Menu item Description Network Mode...
Page 169: Netware Menu
NetWare menu This menu is available from the Network/Ports menu: Network/Ports  Standard Network or Network <x>  Std Network Setup or Net <x> Setup  NetWare Menu item Description Activate Activates NetWare support Note: No is the factory default setting. View Login Name Lets you view the assigned NetWare login name Note: This can be changed only from the Embedded Web Server.
Page 170: Standard Usb Menu
Standard USB menu Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 171: Parallel Menu
Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing Notes: • Off is the factory default setting. Auto • The On setting buffers jobs on the printer hard disk. • The Auto setting buffers print jobs only if the printer is busy processing data from another input port.
Page 172 Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: Auto • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 173: Serial Menu
Menu item Description Honor Init Determines whether or not the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The computer requests initialization by activating the Init signal from the parallel port.
Page 174 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
Page 175 Menu item Description Serial Protocol Selects the hardware and software handshaking settings for the serial port Notes: DTR/DSR • DTR is the factory default setting. XON/XOFF • DTR/DSR is a hardware handshaking setting. XON/XOFF/DTR • XON/XOFF is a software handshaking setting. XON/XOFF/DTRDSR •...
Page 176: Security Menu
Security menu Miscellaneous menu Menu item Description Panel Logins Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures Failure time frame Notes: Lockout time • “Login failures” specifies the number of failed login attempts before users are Login timeout locked out.
Page 177: Disk Wiping Menu
Menu item Description Job Expiration Limits the amount of time a confidential job stays in the printer before it is deleted Notes: 1 hour • Off is the default setting. 4 hours • If the Job Expiration setting is changed while confidential jobs reside on the 24 hours printer RAM or printer hard disk, the expiration time for those print jobs does 1 week...
Page 178: Security Audit Log Menu
Menu item Description Automatic Method Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs. Multiple pass Notes: •...
Page 179: Set Date/Time Menu
Menu item Description Delete Log Specifies whether audit logs are deleted Delete now Note: Delete Now is the factory default setting. Do not delete Configure Log Specifies whether and how the audit logs are created Enable Audit Note: Factory default settings enable the security audit log. Enable Remote Syslog Remote Syslog Facility Severity of events to log...
Page 180: Settings Menu
Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski...
Page 181 Menu item Description Run Initial setup Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default becomes No. Keyboard Specifies a language and custom key information for the printer control panel keyboard.
Page 182 Menu item Description Displayed Information Specifies what is displayed on the upper left and right corners of the home screen Left side For the Left side and Right side options, choose from the following Right side options: Custom Text <x> Model Name <text entry>...
Page 183 Menu item Description Home screen customization Additional buttons can be added to the Home screen, and default buttons can be removed. Change Language Available selections for each button are: Copy Display Copy Shortcuts Do Not Display Fax Shortcuts E-mail E-mail Shortcuts FTP Shortcuts Search Held Jobs Held Jobs...
Page 184 Menu item Description Allow Background Removal Specifies whether image background removal is allowed during copy, fax, e-mail, FTP, or scan to USB Note: On is the factory default setting. The background of the image will be removed. Allow Custom Job Scans Lets you scan multiple jobs to one file Notes: •...
Page 185 Menu item Description Timeouts Sets the amount of time in seconds the printer waits before returning the printer display to a Ready state Screen Timeout 15–300 Note: 30 seconds is the factory default setting. Timeouts Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Print Timeout Disabled...
Page 186: Copy Settings Menu
Menu item Description Print Recovery Lets the printer successfully print a page that may not have printed otherwise Page Protect Notes: • Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. •...
Page 187 Menu item Description Sides (Duplex) Specifies whether an original document is duplex (two-sided) or simplex (one-sided), and then specifies whether the copy should be duplex or simplex 1 sided to 1 sided 1 sided to 2 sided Notes: 2 sided to 1 sided •...
Page 188 Menu item Description Copy To Source Specifies the paper source for copy jobs Tray <x> Note: Tray 1 is the factory default setting. Manual Feeder Auto Size Match Transparency Separators Places a sheet of paper between transparencies Note: On is the factory default setting. Separator Sheets Places a sheet of paper between pages, copies, or jobs based on the value selected None...
Page 189 Menu item Description Header/Footer Specifies header/footer information for the middle of the page Top middle Notes: Top middle • Off is the factory default setting for Top middle. • “All pages” is the factory default setting for Print on. Date/Time Page number Bates number Custom text...
Page 190 Menu item Description Header/Footer Specifies header/footer information for the bottom middle of the page Bottom middle Notes: Bottom middle • Off is the factory default setting for Bottom middle. • “All pages” is the factory default setting for Print on. Date/Time Page number Bates number...
Page 191 Menu item Description Allow Save as Shortcut Lets you save custom copy settings as shortcuts Note: On is the factory default setting. Background Removal Adjusts the amount of background visible on a copy -4 to +4 Note: 0 is the factory default setting. Auto Center Lets you automatically center the copy on the page Note: Off is the factory default setting.
Page 192: Fax Settings Menu
Menu item Description Sample Copy Creates a sample copy of the original document Notes: • Off is the factory default setting. • A printer hard disk must be installed in the printer and operating properly for this menu item to be available. •...
Page 193 Menu item Description Caller ID Specifies the type of caller ID being used Notes: DTMF • FSK is the factory default setting. • This option appears only when the selected country/region supports multiple caller ID patterns. Fax number masking Specifies the direction from which digits are masked in an outgoing fax number Note: The number of characters masked is determined by the “Digits to mask”...
Page 194 Fax Send Settings Menu item Description Resolution Specifies quality in dots per inch (dpi). A higher resolution gives greater print quality, but it increases the fax transmission time for outgoing faxes. Standard Fine Note: Standard is the factory default setting. Super Fine Ultra Fine Original Size...
Page 195 Menu item Description Dialing Prefix Rules Establishes a dialing prefix rule Prefix Rule <x> Automatic Redial Specifies the number of times the printer tries to send the fax to a specified number 0–9 Note: 5 is the factory default setting. Redial Frequency Specifies the number of minutes between redials 1–200...
Page 196 Menu item Description Background Removal Adjusts the amount of background visible on a copy -4 to +4 Note: 0 is the factory default setting. Color Dropout Specifies which color to drop during faxing, and how much to increase or decrease the dropout Color Dropout None...
Page 197 Fax Receive Settings Menu item Description Enable Fax Receive Allows fax jobs to be received by the printer Note: On is the factory default setting. Fax Job Waiting Allows a fax to be held until toner or supplies are replaced None Notes: Toner...
Page 198 Menu item Description Forward to Specifies the type of recipient to which faxes will be forwarded Note: This item is available only from the printer Embedded Web Server. E-mail LDSS Forward to Shortcut Lets you enter the shortcut number which matches the recipient type (Fax, E-mail, FPT, LDSS, or eSF) Block No Name Fax Enables blocking of incoming faxes sent from devices with no station ID specified...
Page 199 Menu item Description Logs Display Specifies whether printed logs display the dialed number or the station name returned Remote Station Name Note: Remote Station Name is the factory default setting. Dialed Number Enable Job Log Enables access to the Fax Job log Note: On is the factory default setting.
Page 200 Fax Mode (Fax Server Setup) menu Fax Server mode sends the fax job to a fax server for transmission. Fax Server Setup Menu item Description To Format Lets you enter the information using the virtual keyboard on the printer touch screen Reply Address Subject Message...
Page 201: E-Mail Settings Menu
Menu item Description Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes JIS B5 ID Card Custom Scan Size <x>...
Page 202 Menu item Description E-mail Server Setup Specifies the maximum e-mail size in kilobytes Max e-mail size Note: E-mail above the specified size is not sent. 0–65535 KB E-mail Server Setup Sends a message when an e-mail is greater than the configured size limit Size Error Message E-mail Server Setup Sends an e-mail only when the address contains the domain name, such as a company...
Page 203 Menu item Description Darkness Lightens or darkens the output 1–9 Note: 5 is the factory default setting. Orientation Specifies the orientation of the scanned image Portrait Note: Portrait is the factory default setting. Landscape Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting.
Page 204 Menu item Description Text/Photo Default Sets the quality of a text/photo image in relation to file size and the quality of the image 5–90 Note: 75 is the factory default setting. Photo Default Sets the quality of a photo image in relation to file size and the quality of the image 5–90 Note: 50 is the factory default setting.
Page 205 Menu item Description Allow Save as Shortcut Lets you save e-mail addresses as shortcuts Notes: • On is the factory default setting. • When set to Off, the Save as Shortcut button does not appear on the E-mail Destination screen. Background Removal Adjusts the amount of background visible on a scanned image -4 to +4...
Page 206: Ftp Settings Menu
FTP Settings menu Menu item Description Format Specifies the format of the FTP file PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Sets the version level of the PDF file for FTP 1.2–1.6 Note: 1.5 is the factory default setting.
Page 207 Menu item Description Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes JIS B5 ID Card Custom Scan Size <x>...
Page 208 Menu item Description Use Multi-Page TIFF Provides a choice between single-page TIFF files and multiple-page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Notes: •...
Page 209: Flash Drive Menu
Menu item Description Color Dropout Specifies which color to drop during scanning, and how much to increase or decrease the dropout Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
Page 210 Menu item Description Content Specifies the type of content that will be scanned to USB Text/Photo Notes: Photograph • Text/Photo is the factory default setting. Text/Photo is used when the documents Text are mostly text or line art. • Photograph is used when the document is a high-quality photograph or inkjet print.
Page 211 Menu item Description Sides (Duplex) Specifies how the text and graphics are oriented on the page Notes: Long edge • Off is the factory default setting. Short edge • Long edge assumes binding along the long edge of the page (left edge for portrait orientation and top edge for landscape orientation).
Page 212 Menu item Description Scan Preview Specifies whether a preview will appear on the display for scan jobs Notes: • A printer hard disk must be installed in the printer and operating properly for this menu item to be available • Off is the factory default setting.
Page 213 Menu item Description Paper Source Specifies the paper source selected to supply paper for the printer to print from the flash drive Tray <x> MP Feeder Manual Paper Manual Envelope Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2) Notes: On (1,2,1,2,1,2)
Page 214: Print Settings
Menu item Description Separator Sheets Places a sheet of paper between pages, copies, or jobs based on the value selected None Note: None is the factory default setting. Between Copies Between Jobs Between Pages Separator Sheet Source Specifies a paper source Tray <x>...
Page 215 Menu item Description Print Area Sets the logical and physical printable area Normal Notes: Whole Page • This menu does not appear if Edge to Edge is enabled in the printer Setup menu. • Normal is the factory default setting. When attempting to print data in the non-printable area defined by the Normal setting, the printer clips the image at the boundary.
Page 216: Finishing Menu
Menu item Description Resource Save Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed.
Page 217 Menu item Description Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2) Notes: On (1,2,1,2,1,2) • On is the factory default setting. • The On setting stacks the print job sequentially. • Both settings print the entire job the number of times specified by the Copies menu setting.
Page 218: Quality Menu
Menu item Description N-up Border Prints a border around each page image when using N-up (pages-sides) None Note: None is the factory default setting. Solid Quality menu Menu item Description Print Resolution Specifies the printed output resolution 300 dpi Note: 600 dpi is the factory default setting. The printer driver default is 1200 IQ. 600 dpi 1200 dpi 1200 Image Q...
Page 219: Utilities Menu
Menu item Description Contrast Adjusts the degree of difference between levels of gray in printed output 0–5 Notes: • 0 is the factory default setting. • Higher settings show more difference between levels of gray. Utilities menu Menu item Description Remove Held Jobs Removes confidential and held jobs from the printer hard disk Confidential...
Page 220: Pdf Menu
Menu item Description Hex Trace Assists in isolating the source of a print job problem Activate Notes: • When Activate is selected, all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed. •...
Page 221 PCL Emul menu Menu item Description Font Source Specifies the set of fonts used by the Font Name menu item Resident Notes: Disk • Resident is the factory default setting. It shows the factory default set of Download fonts downloaded into printer RAM. Flash •...
Page 222 Menu item Description PCL Emulation Settings Specifies the number of lines that print on each page Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 223: Html Menu
Menu item Description Tray Renumber Lets you view the factory default setting assigned to each tray, drawer, or feeder, even if it has not been installed View Factory Def MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21...
Page 224: Image Menu
Menu item Description Font Size Sets the default font size for HTML documents 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1-point increments. Scale Scales the default font for HTML documents 1–400% Notes: •...
Page 225: Help Menu
Menu item Description Orientation Sets the image orientation Portrait Note: Portrait is the factory default setting. Landscape Rev Portrait Rev Landscape XPS menu Menu item Description Print Error Pages Prints a page containing information on errors, including XML markup errors Note: Off is the factory default setting.
Page 226: Maintaining The Printer
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 227: Cleaning The Adf Separator Rollers
Wipe the areas shown and let them dry. Close the scanner cover. Cleaning the ADF separator rollers After you have copied over 50,000 copies using the ADF, clean the ADF separator rollers. Open the ADF cover. Unlock the separator roll. Remove the separator roll.
Page 228: Adjusting Scanner Registration
Reinstall the separator roll. Lock the separator roll. Close the ADF cover. Adjusting scanner registration Scanner Registration is a process to align the scan area with the paper location. To manually adjust the scanner registration: Turn the printer off. Clean the scanner glass and backing material. Hold down while turning the printer on.
Page 229: Storing Supplies
To align the scanner glass (flatbed): Place the Quick Test page facedown on the scanner glass. Touch Copy Quick Test. The scanner prints a copy of the Quick Test page. Touch Flatbed. Use the copy of the Quick Test page to adjust the Left Margin and Top Margin settings. Touch Submit.
Page 230: Checking The Status Of Supplies
• Corrosive gases • Heavy dust Checking the status of supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of supplies from the printer control panel Make sure the printer is on and Ready appears. On the home screen, touch Status/Supplies.
Page 231: Ordering Supplies
Ordering supplies To order supplies, contact the place where you purchased the printer. Warning—Potential Damage: Damage caused by the use of a supply or replacement item not produced by the manufacturer of this printer is not covered under warranty. Degraded print quality may result from using supplies or replacement items not produced by the manufacturer of this printer.
Page 232: Shipping The Printer
CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it. •...
Page 233: Administrative Support
Administrative support Using the Embedded Web Server If the printer is installed on a network, then the Embedded Web Server is available for a range of functions, including: • Viewing a virtual display of the printer control panel • Checking the status of the printer supplies •...
Page 234: Viewing Reports
Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies. To view reports from a network printer: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 235: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined in this section. To clear a jam message and resume printing, clear the entire paper path, and then touch Continue. If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed.
Page 236: 200 And 201 Paper Jams
Jam message numbers and how to access each jam Jam number To access the jam 200-201 Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit. Open the front door, and then open the rear door. Open the front door, and then open the rear door.
Page 237 Remove the jam if you see it here. If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and then remove any jammed sheets. Clearing jams...
Page 238: 202 Paper Jam
If you do not see any jammed sheets, open the rear door. Remove the jam. Close the rear door. Insert the photoconductor kit and toner cartridge. Close the front door. Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam. If the paper is exiting the printer, then pull the paper out, and then touch Continue.
Page 239: Paper Jam
If the paper is not exiting the printer: Pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Remove the jammed paper.
Page 240 Remove the jam. Close the rear door. Close the front door. Touch Continue. Clearing jams...
Page 241: Paper Jam
233 paper jam Remove the tray from the printer. Locate the lever shown, and then pull it down to release and remove the jammed sheets. Insert the tray. Touch Continue. If this does not clear the jam, complete the steps in “231 paper jam” on page 239. 234 paper jam A single jam or multiple jams are in the duplex area of the printer.
Page 242: Paper Jam
235 paper jam Gently pull the jammed sheet out of the standard exit bin. Touch Continue. 240–249 paper jams Touch Status/Supplies to identify the location of the jam. Pull the standard tray out. Remove any jammed paper. Insert the tray, and then touch Continue. If the jam message persists, then pull out any optional trays.
Page 243: Paper Jam
Remove the jammed paper, and then insert the trays. Touch Continue. 250 paper jam Touch Status/Supplies to identify the location of the jam. Remove the paper from the multipurpose feeder. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 244: Paper Jam
251 paper jam A sheet of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out. If the sheet is not visible, complete the following steps: Open the front door, and then remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and then remove any jams.
Page 245: 290-294 Paper Jams
290–294 paper jams Clearing jams under the ADF cover Remove all original documents from the ADF. Open the ADF cover. Unlock the separator roll. Clearing jams...
Page 246 Remove the separator roll. Remove the jammed paper. Reinstall the separator roll. Clearing jams...
Page 247 Lock the separator roll. Close the ADF cover. Touch Continue. Clearing ADF jams by lifting the scanner cover Open the scanner cover, and then remove any jammed pages. Touch Continue. Clearing jams...
Page 248 Clearing ADF duplex jams If you are making a two-sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: Remove the ADF input tray. Pull out the jammed paper by pulling the sheet on the bottom. Reinstall the ADF input tray.
Page 249: Troubleshooting
Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 250: Change To
Change <src> to <x> <src> is a tray or feeder, and <x> is a paper size or type. You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray.

Page 251: Disk Corrupted
Disk corrupted The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted. Touch Reformat disk to reformat the hard disk and clear the message. Note: Reformatting the disk deletes all the files currently stored on the disk. Disk Full - Scan Job Canceled The scan job canceled or stopped due to insufficient printer hard disk space.
Page 252: Fax Station Number Not Set Up
Fax Station Number not set up The Fax Station Number has not been entered. Sending and receiving faxes is disabled until fax is configured properly. Try one or more of the following: • Touch Continue to clear the message. • Complete the Analog Fax Setup.
Page 253: Load Manual Feeder With
Load manual feeder with <x> <x> is a paper type or size. Try one or more of the following: • Load the specified paper in the multipurpose feeder. • Touch Continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default source.

Page 254: Remove Originals From The Scanner Adf
Remove originals from the scanner ADF Remove the paper from the ADF to clear the message and continue printing. Remove packaging material, check <x> Remove any remaining packaging material from the specified location. Remove paper from standard output bin Remove the stack of paper from the standard exit bin. Replace <x>...
Page 255: Serial
Serial <x> The printer is using a serial cable connection. The serial port is the active communication link. Set clock The clock is not set. This message appears if no other fax status message appears. It remains until the clock is set. SMTP server not set up.

Page 256: 30 Invalid Refill, Change Toner Cartridge
30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one.
Page 257: 37 Insufficient Memory, Some Held Jobs Will Not Be Restored
37 Insufficient memory, some held jobs will not be restored The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk. Touch Continue to clear the message. 38 Memory full Try one or more of the following: •...
Page 258: 53 Unformatted Flash Detected
53 Unformatted flash detected Try one or more of the following: • Touch Continue to stop the defragment operation and continue printing. • Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Network <x>...
Page 259: 56 Parallel Port Disabled
56 Parallel port <x> disabled <x> is the number of the parallel port. Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 Serial port <x>...
Page 260: 57 Configuration Change, Held Jobs Were Not Restored
57 Configuration change, held jobs were not restored Since the time the jobs were stored on the printer hard disk something has changed in the printer to invalidate the held jobs. Possible changes include: • The printer firmware has been updated. •...
Page 261: 62 Disk Full
62 Disk full Try one or more of the following: • Touch Continue to clear the message and continue processing. • Delete fonts, macros, and other data stored on the printer hard disk. • Install a larger printer hard disk. 63 Unformatted disk Try one or more of the following: •...
Page 262: 200-282.Yy Paper Jam
200–282.yy paper jam Clear the paper path. Touch Continue to continue printing. 290-295.yy scanner jam Clear all original documents from the scanner. 293 Replace all originals if restarting job. The scanner was instructed to scan using the ADF but there is no paper in the ADF. Load paper in the ADF. Try one or more of the following: •...
Page 263: 840.01 Scanner Disabled
840.01 Scanner Disabled This message indicates that the scanner was disabled by the system support person, or the scanner detected a hardware error and disabled itself. 841-846 Scanner Service Error Turn the printer off. Unplug the power cord from the wall outlet. Check all cable connections.
Page 264: Error Message About Reading Usb Drive Appears
Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, contact the place where you purchased your printer. Jobs do not print These are possible solutions. Try one or more of the following: AKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print.
Page 265: Confidential And Other Held Jobs Do Not Print
Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: ARTIAL JOB NO JOB OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. •...
Page 266: Job Prints From The Wrong Tray Or On The Wrong Paper
Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...
Page 267: Unexpected Page Breaks Occur
AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur NCREASE THE RINT IMEOUT VALUE Make sure the printer is on and Ready appears. On the home screen, touch Touch Settings. Touch General Settings.
Page 268: Poor Copy Quality
Poor copy quality These are some examples of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters •...
Page 269: Partial Document Or Photo Copies
ATTERNS MOIRÉ APPEAR IN THE OUTPUT • From the printer control panel, press the Content button until the light comes on next to Text/Photo. • Rotate the original document on the scanner glass. • From the printer control panel, press the Scale button and adjust the setting. EXT IS LIGHT OR DISAPPEARING From the printer control panel, press the Content button until the light comes on next to Text or Text/Photo.
Page 270: Solving Scanner Problems
Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.
Page 271: Partial Document Or Photo Scans
HE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see “Cleaning the scanner glass” on page 226. DJUST THE SCAN RESOLUTION Increase the resolution of the scan for a higher quality output. HECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the original document is satisfactory.
Page 272: Solving Fax Problems
Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service. If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).
Page 273 EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter.
Page 274: Can Send But Not Receive Faxes
Can send but not receive faxes These are possible solutions. Try one or more of the following: HECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. HECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4.
Page 275: Received Fax Has Poor Print Quality
Received fax has poor print quality These are possible solutions. Try one or more of the following: SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that the quality of the original document is satisfactory. •...
Page 276: Drawers
HECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER Turn the printer off. Unplug the printer. Check the connection between the option and the printer. AKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it.
Page 277: Internal Solutions Port
Internal Solutions Port If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: HECK THE CONNECTIONS • Make sure the ISP is securely attached to the printer system board. •...
Page 278: Paper Trays
Paper trays These are possible solutions. Try one or more of the following: AKE SURE THE PAPER IS LOADED CORRECTLY Open the paper tray. Check for paper jams or misfeeds. Make sure paper guides are aligned against the edges of the paper. Make sure the paper tray closes properly.
Page 279: Solving Print Quality Problems
Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages: Turn the printer off.
Page 280: Characters Have Jagged Or Uneven Edges
Characters have jagged or uneven edges These are possible solutions. Try one or more of the following: HECK THE PRINT QUALITY SETTINGS • Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. •...
Page 281: Gray Background
HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...
Page 282: Paper Curl
HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting. Before sending the job to print, specify the correct size setting: •...
Page 283: Skewed Print
HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...
Page 284: Print Is Too Light
HECK THE PAPER TYPE • Try a different type of paper. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type and Paper Texture settings match the paper loaded in the tray or feeder. AKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
Page 285: Print Is Too Dark
HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...
Page 286: Streaked Vertical Lines
HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...
Page 287: Toner Fog Or Background Shading Appears On The Page
Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. HERE IS TONER IN THE PAPER PATH Contact Customer Support.
Page 288: Toner Specks
Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer.
Page 289: Check The Network Settings
HECK THE NETWORK SETTINGS Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.
Page 290: Notices
Notices Product information Machine type: 7014, 4569, 4570 Model(s): 431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2, 43K, 6K6, 6K7 Edition notice June 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
Page 291: Noise Emission Levels
The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment. Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach.
Page 292: Power Consumption
This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 293: Industry Canada Compliance Statement
Mode Description Power consumption (Watts) The product is plugged into a wall outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Power Saver This product is designed with an energy-saving mode called Power Saver.
Page 294 Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003. Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain telecommunication terminal equipment such as facsimile.
Page 295: Notice To Users Of The Canadian Telephone Network
recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter's Laboratories), another NRTL (Nationally Recognized Testing Laboratory), or a recognized safety certification body in the country/region of use.
Page 296: Notice To Users Of The New Zealand Telephone Network
Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
Page 297: Regulatory Notices For Wireless Products
Notice to Users in the European Union Products bearing the CE mark are in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, and 1999/5/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment.
Page 298 The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb.
Page 299 Compliance is indicated by the CE marking. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
Page 300 Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Page 301: Index
Index 61 Remove defective disk 260 Change <src> to <x> 250 Numerics 62 Disk full 261 Check tray <x> connection 250 1565 Emulation error, load 63 Unformatted disk 261 checking an unresponsive emulation option 263 80 Routine maintenance printer 249 200–282.yy paper jam 262 needed 261 checking an unresponsive...
Page 302 copy screen display troubleshooting E-mail Settings menu 201 options 107, 108 display is blank 249 e-mailing Copy Settings menu 186 display shows only diamonds 249 adding message line 114 copy troubleshooting display, printer control panel 21 adding subject line 114 copier does not respond 267 adjusting brightness 69 changing output file type 115...
Page 303 caller ID is not shown 272 font sample list Internal Solutions Port, network can receive but not send printing 96 changing port settings 63 faxes 274 forwarding faxes 141 Invalid PIN 252 can send but not receive IPv6 menu 167 faxes 274 address book 143 cannot send or receive a fax 272...
Page 304 AppleTalk 168 multiple pages on one sheet 104 recycled 67, 85 Confidential Print 176 multipurpose feeder selecting 85 Configure MP 155 loading 77 setting size 72 Copy Settings 186 setting type 72 Custom Names 159 storing 86 Custom Scan Sizes 159 unacceptable 85 NetWare menu 169 Custom Types 159...
Page 305 port settings models 17 56 Standard USB port configuring 63 moving 231 disabled 259 PostScript menu 220 shipping 232 56 USB port <x> disabled 259 Power Saver printer control panel 21 57 Configuration change, held jobs adjusting 69 factory defaults, restoring 234 were not restored 260 print job printer hard disk...
Page 306 No answer 253 two-sided (duplex) 90 scan was not successful 270 No dial tone 253 printing confidential and other held scanner unit does not close 267 Paper Change: Load Tray<x> jobs scanning takes too long or freezes <paper type> 253 from Macintosh computer 94 the computer 270 Queued for sending 253...
Page 307 shipping the printer 232 making 100 multiple-language PDFs do not shortcuts, creating tips on using 91 print 263 e-mail 112, 113 tray linking 82, 83 paper curl 282 fax destination 134 tray unlinking 82, 83 paper frequently jams 277 FTP destination 143, 144 trays tray linking does not work 266 SMTP server not set up.
Page 308 Unsupported USB hub, please remove 255 USB port 49 USB/USB <x> 255 Utilities menu 219 Verify print jobs 93 printing from Macintosh computer 94 printing from Windows 94 viewing reports 234 Web site finding 16 Windows wireless network installation 54 wired network setup using Windows 60 wired networking...

This manual is also suitable for:

431 63w 636 N01 N02 G01 ... Show all

Ricoh Aficio SP 4410SF User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Printing

Copying

E-Mailing

Faxing

Scanning to an FTP Address

Scanning to a Computer or Flash Drive

Understanding Printer Menus

Maintaining the Printer

Quick Links

Related Manuals for Ricoh Aficio SP 4410SF

Summary of Contents for Ricoh Aficio SP 4410SF