Software Technical Support - HP Pavilion t3000 - Desktop PC Support Manual

Software Technical Support

Software Technical Support for your HP Software, HP pre-
installed third-party software and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for one
year from date of purchase. See "Contacting HP" for online
resources and telephone support. Any exceptions to this will
be specified in your End User License Agreement (EULA).
Software Technical Support includes assistance with:
•
Answering your installation questions (how to, first steps,
and prerequisites).
•
Setting up and configuring the software (how-to and first
steps). Excludes system optimization, customization,
and network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include
assistance with:
•
Generating or diagnosing user generated programs or
source codes.
•
Installation of non-HP products.
Freeware Operating Systems and
Applications
HP does not provide software technical support for software
provided under public license by third parties, including
Linux operating systems or applications ("Freeware").
Software technical support for Freeware provided with HP
Hardware Products is provided by the Freeware vendor.
Please refer to the Freeware operating system or other
Freeware application support statement included with your
HP Hardware Product.
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
•
Locate your nearest HP Support location via the World
Wide Web at: http://www.hp.com/support
•
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
•
Product serial number, model name, and model
number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions
HP Support Offering
You can upgrade your standard factory warranty for an
additional two years by purchasing an HP warranty
extension. For more information, please visit our Web
site at:
http://www.hp.com/ie/warranty-extension
(in Ireland)
Or
http://www.hp.com/uk/warranty-extension
The information contained herein is subject to change
without notice.
© 2004 Hewlett-Packard Development Company, L.P.
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