Contacting Technical Support - HP 6720t - Mobile Thin Client Getting Started

466202-002.book Page 50 Wednesday, February 20, 2008 11:44 PM
Troubleshooting

Contacting technical support

For the fastest possible resolution of your problem, have the computer and the
following information available when you call or e-mail:
■
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
The service tag label is on the bottom of the computer.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of the printer or other accessories connected to
the computer.
■
Operating system version number and registration number.
On some models, the registration number may be identified in the Operating
System table as the Product Id.
50 Getting Started