HP A6110n - Pavilion - 2 GB RAM Troubleshooting And Maintenance Manual
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HP A6110n - Pavilion - 2 GB RAM Troubleshooting And Maintenance Manual

HP A6110n - Pavilion - 2 GB RAM Troubleshooting And Maintenance Manual

Troubleshooting and maintenance guide
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  • Page 1 Troubleshooting and Maintenance Guide...
  • Page 2 The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Table of Contents Maintenance....................1 Creating Data Backup Discs ..................1 Removing Unused Programs..................2 Running the Disk Cleanup Program................2 Running Disk Cleanup manually ................2 Scheduling Disk Cleanup to run automatically ............3 Running the Disk Defragmenter Program..............3 Checking for Hard Disk Drive Errors .................
  • Page 4 Repairing Software Problems ..............25 Software Repair Overview..................25 Restarting Your Computer ..................26 Turning Off Your Computer..................26 Updating Drivers ....................26 Microsoft System Restore ..................27 Software Program and Hardware Driver Reinstallation ..........28 System Recovery ....................29 Starting System Recovery through the Windows Vista Start Menu ......29 Starting System Recovery through System Startup..........30 Starting System Recovery from Recovery Discs.............

  • Page 5: Maintenance

    Maintenance This section includes information about tasks you can perform to help ensure the trouble-free operation of your computer, and to ease the recovery of important information on your computer should problems arise in the future. Creating Data Backup Discs You can use CD or DVD burning software included on your computer, for example Roxio Creator Basic, to create backup discs of important information including personal files, e-mail messages, and Web site bookmarks.

  • Page 6: Removing Unused Programs

    Click Done to return to the Roxio project window. Remove the disc from the disc drive, label it, and store it in a safe place. When writing data to a backup disc, you should use software that includes write verification functionality. This verification feature compares the data on your hard disk drive with the data copied to the disc to ensure it is an exact copy.

  • Page 7: Scheduling Disk Cleanup To Run Automatically

    Scheduling Disk Cleanup to run automatically Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Task Scheduler. Click Action, and then click Create Basic Task. Type a name for the task and an optional description. Click Next, then click Next again. Select the reoccurrence, and click Next.

  • Page 8: Checking For Hard Disk Drive Errors

    Click Start. If prompted to restart, click Yes to restart the computer. Understanding Hard Disk Drive Space Hewlett-Packard and Compaq computers with the Windows Vista operating system preinstalled may appear to have a hard disk drive smaller than what is stated in the product specifications, in the documentation, or on the box.

  • Page 9: Recommended Maintenance Schedule

    Recommended Maintenance Schedule Daily Weekly Monthly Quarterly (seasonally) Manage e-mail Protect against Use Windows Set new passwords viruses, adware, Update Delete e-mail from (See the Getting Started and spyware unknown sources. Check for updates guide for details.) Update definition or schedule a monthly Do not open files or schedule a automatic update.
  • Page 10 Recommended Maintenance Schedule (continued) Daily Weekly Monthly Quarterly (seasonally) Empty the Maintain overall Recycle Bin condition This and other cleanup Check cleanliness. tasks can be performed Make sure with the Disk Cleanup ventilation is program. (See “Running unobstructed. the Disk Cleanup Secure all Program”...

  • Page 11: Troubleshooting Computer Problems

    Troubleshooting Computer Problems This section contains a series of tables that describe possible solutions to problems that may occur when using your computer. Each table contains: Symptoms that describe the sign or warning message for the type of problem. Possible solutions that describe what you should do to try to solve the problem. The troubleshooting tables appear in the following order: Audio CD and DVD Drives...

  • Page 12: Audio

    Audio Symptom Possible solution No sound is produced. Press the Mute button on the keyboard to see if the Mute feature is turned on. Click the Windows Start Button, and then click Control Panel. Click Hardware and Sound, and then Adjust system volume. If applications are muted, click the Mute button to unmute.

  • Page 13: Cd And Dvd Drives

    CD and DVD Drives Symptom Possible solution The CD or DVD drive cannot Ensure the disc is inserted with the label facing up and centered in the tray. read a disc or takes too long Wait at least 30 seconds to let the drive determine the type of media. to start.
  • Page 14 CD and DVD Drives (continued) Symptom Possible solution I cannot create (burn) a disc. Ensure the disc is inserted with the label facing up and centered in the tray. Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc.

  • Page 15: Video

    CD and DVD Drives (continued) Symptom Possible solution An error message appears You may need to select the capture device if your computer has both an analog when capturing video. and a digital video capture device. Refer to the Help menu in the video capture program to find out how to change the video device selection.

  • Page 16: Display (Monitor)

    Display (Monitor) In addition to the information listed here, also refer to the documentation that came with your monitor. Symptom Possible solution Screen is blank, and monitor Reconnect the power plug on the back of the monitor and the wall outlet. power light is not lit.

  • Page 17: Hardware Installation

    Hardware Installation Symptom Possible solution A new device is not Install the device driver from the CD provided with the device, or download recognized as part of the and install the driver from the device manufacturer’s Web site. system. You may need an updated driver for Windows Vista. Contact the device vendor directly for an update.
  • Page 18 Hardware Installation (continued) Symptom Possible solution A device does not work after To resolve a device conflict, you may need to disable one of the devices or installing a new device. uninstall an old device driver: Click the Windows Start Button, right-click Computer, and then select Properties.

  • Page 19: Internet Access

    Internet Access Symptom Possible solution I cannot connect to Verify Internet settings, or contact your Internet Service Provider (ISP) for the Internet. assistance. Verify that you are using the proper cables for your Internet connection type. Your computer may have a modem and an Ethernet network adapter (also called a network interface card, or NIC).
  • Page 20 Internet Access (continued) Symptom Possible solution My Internet browser home You may have spyware on your computer. Spyware is software that usually page changed to something runs silently in the background on your computer, collecting and sending I did not want. information about you and your use of the computer to another person or system on the Internet.

  • Page 21: Keyboard And Mouse

    Keyboard and Mouse Symptom Possible solution Keyboard commands and Turn off the computer by using the mouse, reconnect the keyboard to the back typing are not recognized by of your computer, and then turn on your computer. the computer. Keyboard Print button does Use the Print menu item in the program (usually located on the File menu).
  • Page 22 Keyboard and Mouse (continued) Symptom Possible solution Wireless keyboard or mouse After the mouse connection is established, repeat the procedure with the does not work or is not keyboard: detected. Push the Connect button on the receiver and hold for 5 to 10 seconds until (continued) the blue light starts to flash.

  • Page 23: Power

    Keyboard and Mouse (continued) Symptom Possible solution Cursor does not move using Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys on the number the arrow keys on the number key pad. key pad.
  • Page 24 Power (continued) Symptom Possible solution Computer will not turn on Incompatible memory (RAM) may have been installed. Reinstall the old or start. memory to return your computer to its original state. Refer to the Upgrading (continued) and Servicing Guide for instructions. Reseat the hard disk drive’s data and power cables.

  • Page 25: Performance

    Performance Symptom Possible solution Applications and files take If you created multiple user accounts on your computer, make sure other users longer to open or respond. are not logged in. If there are multiple users logged in at one time, system resources must be shared among the multiple users.

  • Page 26: Miscellaneous

    Performance (continued) Symptom Possible solution Applications and files take Check for hard disk drive errors: longer to open or respond. Close all open programs and windows. (continued) Click the Windows Start Button, and then click Computer. Right-click the hard disk drive that you want to check, and then click Properties.
  • Page 27 Miscellaneous (continued) Symptom Possible solution Memory card reader (select Do not insert or remove memory cards when the in-use light is flashing. To do models only) cannot read my so may cause data loss, or it may permanently damage the card reader. memory card.
  • Page 28 Troubleshooting and Maintenance Guide...

  • Page 29: Repairing Software Problems

    Repairing Software Problems Your computer uses the operating system and installed software programs during normal operation. If your computer works improperly or stops because of the software, you may be able to repair it. Some software repairs are as simple as restarting your computer, and others require performing a System Recovery from files on your hard disk drive NOTE: It is important that you perform the computer repair methods in the order described in this document.

  • Page 30: Restarting Your Computer

    Restarting Your Computer Restarting is the simplest repair method for your computer. When you restart, the computer reloads the operating system and software into its memory. To restart your computer: Close all open programs and windows. Click the Windows Start Button. Click the Arrow button next to the Lock button, and then click Restart.

  • Page 31: Microsoft System Restore

    Microsoft System Restore Microsoft Windows Vista includes a feature that allows you to restore your computer configuration to that of a previous time when a current software problem did not exist. The feature does this by creating a restore point where it records the computer settings at that time and date.

  • Page 32: Software Program And Hardware Driver Reinstallation

    Software Program and Hardware Driver Reinstallation If an individual factory-installed software program or hardware driver is damaged, you can reinstall the software program or hardware driver using the Recovery Manager program. (Select models only) NOTE: To ensure your computer includes the program, perform steps 3 through 5 of the following procedure.

  • Page 33: System Recovery

    System Recovery After you have tried the previously mentioned methods of repairing your computer, you can run a System Recovery as a last resort to reinstall the factory-shipped operating system, software programs, and hardware drivers. System Recovery — Completely erases and reformats the hard disk drive — this includes deleting all data files you have created.

  • Page 34: Starting System Recovery Through System Startup

    Click Recovery Manager. You are asked if you want to perform: a program restore (an application recovery) a driver reinstallation a Microsoft System Restore If you want to perform a Microsoft System Restore, click Yes, and follow the onscreen instructions. If you do not want to perform a Microsoft System Restore, click No to start the recovery process, and follow the onscreen instructions.

  • Page 35: Starting System Recovery From Recovery Discs

    Starting System Recovery from Recovery Discs If the computer works, create a backup CD or DVD containing all data files that you want to save. Remove the backup disc from the disc tray when you are finished. Insert recovery disc #1 into the appropriate drive tray (CD or DVD), and close the tray.
  • Page 36 Performing the Post-Recovery Procedure Press the On button to start your computer. At the Welcome to Microsoft Windows screen, follow the onscreen setup instructions, and then click Start in the last screen to display the Windows desktop. Configure your Internet connection. Turn off your computer, reconnect all devices that were originally connected to your computer, and restart the computer.
  • Page 40 www.hp.com Printed in...

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