Customer Responsibilities; Software Support Information - HP A524x - Pavilion - 512 MB RAM Support Manual

Software Media (CDs)
The software CDs that come with your system are warranted
to be free from defects for one year. Any claims for missing
CDs need to be made within 30 days. Any claims for
defective CDs may require the exchange of the CDs.

Customer Responsibilities

You may be required to run HP-supplied diagnostic
programs before an in-home visit will be scheduled or a
replacement part will be dispatched.
You are responsible for the security of your proprietary and
confidential information and for maintaining a procedure
external to the products for reconstruction of lost or altered
files, data, or programs. You should back up all data on
your system before calling the HP Customer Care Center.
For In-home service, you must provide: access to the
product; adequate working space and facilities within a
reasonable distance of the product; access to and use of all
information and facilities determined necessary by HP to
service the product; and operating supplies and
consumables such as you would use during normal
operation.
When service is being performed in-home, you or your
representative, 18 years of age or older, must be present at
all times. You must state if the product is being used in an
environment which poses a potential health hazard to repair
personnel; HP may require that the product be maintained
by customer personnel under direct HP supervision. HP may
also refuse to provide In-home service in special
circumstances and will provide an alternative repair method
such as Carry-in repair.
Obtaining Hardware Warranty Repair
Service
For the duration of the one-year parts and labor warranty,
repair service includes Customer-replaceable Parts services,
Carry-in services and In-home services as described below.
To obtain hardware warranty service, call the HP Customer
Care Center. You must be prepared to supply the
proof-of-purchase date.
The time it takes to repair your computer will vary based
upon location and circumstances. The phone agent can
supply more details.
Customer-Replaceable Parts Services
Customer-replaceable components — such as the keyboard,
mouse, speakers, and monitor — may be serviced through
expedited part shipment. In this event, HP will send you the
component and, if necessary, telephone assistance on
replacement of the component. In some cases, HP will ask
for a credit card as collateral for the part (such as monitors)
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and will charge you for the retail price of the part if the
failed product is not returned within 30 days.
Carry-In Services
Hardware service during the one-year warranty period is
provided by bringing or mailing your PC to an HP Pavilion
authorized service provider. The HP Customer Care Center
can provide you with details on the location nearest you.
In-Home Services
In-home service is available for certain products sold and
serviced in the country/region of purchase only and is
unavailable in certain locations. The HP Customer Care
Center can give you more information.

Software Support Information

While HP provides support for the PC hardware, HP does
not provide technical support for the Linux operating system
that shipped with your system. Operating system support is
provided through the Linux Software provider.
The Linux Software provider will give e-mail support for the
Linux operating system.
The open source code for Linux is available from the Linux
Software provider.
Information for this provider and the above services is
provided in a separate document.
END-USER LICENSE AGREEMENT
PLEASE READ CAREULLY BEFORE USING THIS
EQUIPMENT: This End-User License Agreement ("EULA") is a
legal agreement between (a) you (either an individual or a
single entity) and (b) Hewlett-Packard Company ("HP") that
governs your use of any Software Product, installed on or
made available by HP for use with your HP product ("HP
Product"), that is not otherwise subject to a separate license
agreement between you and HP or its suppliers. Other
software may contain a EULA in its online documentation.
The term "Software Product" means computer software and
may include associated media, printed materials and
"online" or electronic documentation. An amendment or
addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE PRODUCT, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED
PRODUCT (HARDWARE AND SOFTWARE) WITHIN 14
DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY
OF YOUR PLACE OF PURCHASE.