Customer Responsibilities - HP A524x - Pavilion - 512 MB RAM Support Manual

HP does not warrant that the operation of HP products will
be uninterrupted or error-free. If HP is unable, within a
reasonable time, to repair any product to a condition as
warranted, you will be entitled to a refund of the purchase
price upon prompt return of the product. Refunds within the
first 3 months of ownership will be refunded at 100% of
purchase price. Refunds within 3–6 months of ownership
will be refunded at 85% of purchase price. Refunds within
6–9 months of ownership will be refunded at 55% of
purchase price. Refunds within 9–12 months will be
refunded at 35% of purchase price.
HP products may contain remanufactured parts, which are
equivalent to new in performance or may have been subject
to incidental use.
Warranty does not apply to defects resulting from
(a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts, or supplies not supplied by
HP, (c) unauthorized modification or misuse, (d) computer
viruses of any origin, (e) operation outside of the published
environmental specifications for the product, (f) improper site
preparation or maintenance, or (g) unplanned acts of
nature, such as floods, tornadoes, lightning strikes,
hurricanes, or earthquakes.
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL. TO THE
EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY SET FORTH ABOVE. Some countries/regions,
states, or provinces do not allow limitations on the duration
of an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary
from country/region to country/region, state to state, or
province to province.
HP's limited warranty is valid in any country/region or
locality where HP has a support presence for this product
and where HP has marketed this product. The level of
warranty service you receive may vary according to local
standards. HP will not alter form, fit, or function of the
product to make it operate in a country/region for which it
was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT,
TORT, OR OTHERWISE. Some countries/regions, states, or
provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
The above warranty is transferable upon sale.

Customer Responsibilities

You may be required to run HP-supplied diagnostic
programs before replacement component (e.g., keyboard,
monitor, mouse, etc.) is dispatched. You are responsible for
the security of your proprietary and confidential information
and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs. You
should back up all data on your system before calling the
HP Customer Care Center. Additionally, the customer is
responsible for removing any components that were added
after the purchase of the system. HP will not be responsible
for components that the customer doesn't remove.
Obtaining Hardware Warranty Repair
Service
For the duration of the hardware warranty period, hardware
repair service includes Customer-replaceable Parts Service,
Send-in Repair Service, and Carry-In Service (ASP Retailer).
To obtain hardware warranty service, call HP's Customer
Care Center at 1-(800)-474-6836 [1-(800) HP invent]
(U.S. and Canada).
Software
Software technical support is defined as assistance with
questions and issues about the software that was either
preinstalled by HP on the HP Pavilion PC or that was
included with the HP Pavilion PC at the time of your
purchase or lease of the product. Technical support for
software is available for thirty (30) days from date of
product purchase or lease. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving software technical support. After the
first year, technical support for software that was either
preinstalled by HP on HP Pavilion PC or included with the
HP Pavilion PC at the time of your purchase or lease of the
product is available for a fee.
5