Preparing To Call Technical Support - HP W17q - Compaq - 17" LCD Monitor User Manual

Preparing to call Technical Support

If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Have the
following information available when you call:
■
The monitor
■
Monitor model number
■
Serial number for the monitor
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages received
■
Hardware configuration
■
Hardware and software you are using
User Guide
Troubleshooting
A–5