HP 6100 Software Manual page 4

HP Insight Remote Support software ............................................................................................ 36
Archiving and clearing the error log ..................................................................................... 37
Upgrading HP Replication Solutions Manager (optional) ................................................................ 37
Monitoring storage system stability .............................................................................................. 38
Preparing an HP Continuous Access EVA environment for upgrading ............................................... 39
Upgrading disk drive firmware in an HP Continuous Access EVA environment ............................ 40
Saving storage system configuration information ........................................................................... 40
Task checklist ........................................................................................................................... 42
3 Upgrading the Enterprise Virtual Array ................................................ 45
Solving upgrade problems ......................................................................................................... 45
Step 1. Checking the health of the Enterprise Virtual Array ............................................................. 45
Step 2. Disabling Remote Support Software .................................................................................. 48
Step 3. Clearing storage system passwords .................................................................................. 48
Clearing the password on the Operator Control Panel (OCP) ................................................... 48
Disabling password access in HP Command View EVA ........................................................... 49
Step 4. Halting all host access to the storage system for an offline upgrade (optional) ........................ 49
Step 5. Upgrading controller software to XCS 6.220 ..................................................................... 50
Upgrading controller software .............................................................................................. 50
Step 6. Upgrading disk drive firmware ........................................................................................ 54
Upgrading the firmware on all disks ..................................................................................... 55
Upgrading firmware on an individual disk ............................................................................. 59
Step 7. Entering storage system passwords ................................................................................... 59
Entering the password on the OCP ....................................................................................... 60
Enabling password access in HP Command View EVA ............................................................ 60
Step 8. Resuming storage system operation .................................................................................. 61
Task checklist ........................................................................................................................... 62
4 Downgrading the Enterprise Virtual Array ............................................ 65
5 Troubleshooting ............................................................................... 67
Solving HP Command View EVA problems ................................................................................... 67
General HP Command View EVA troubleshooting tips ............................................................. 67
Troubleshooting HP Command View EVA with a management server ........................................ 67
Troubleshooting specific HP Command View EVA errors .......................................................... 68
View is not set or view list is null .................................................................................... 68
HTTP status 404, not found or status 503, no service ........................................................ 68
Unknown storage system ............................................................................................... 69
No storage systems found ............................................................................................. 70
Solving security credentials configuration problems ................................................................. 71
Access control ............................................................................................................. 71
Solving problems selecting a storage system ................................................................................. 71
Solving problems disabling DR group failsafe mode ...................................................................... 72
Solving problems downloading the system software file .................................................................. 72
Invalid firmware image file (Status code 21006) .................................................................... 73
Bad image header (Status code 65) ..................................................................................... 73
Solving problems if the storage system does not come back online .................................................. 74
Solving problems with multiple resynchronizations ......................................................................... 74
6 Support and other resources .............................................................. 75
Contacting HP .......................................................................................................................... 75
Subscription service ............................................................................................................ 75
Documentation feedback ..................................................................................................... 75
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