Compaq Remote Support; Using Compaq Remote Support - HP Compaq Presario,Presario 5000 User Manual

Compaq
Remote
Support

Compaq Remote Support

allows you to use the
computer modem to
connect directly to a
support technician.
A Compaq technician can
diagnose and resolve most
of your computer problems
remotely. You can watch
your monitor and
communicate directly with
the service technician on
the telephone while the
technician is solving your
problem.
If for any reason the
support technician cannot
connect to your computer,
you will receive an error
message notifying you of
the failed connection. If this
happens, the technician will
call you back. You should
answer the telephone to
speak with the technician.
M P —L M
Y RESARIO EARNING

Compaq Remote Support

Using Compaq Remote Support

1. Call the Compaq Customer
Support number for your
region. The number is listed
in the Certificate of
Warranty that came with
your computer.
2. The service representative
will ask you to click the
Help
keyboard.
3. Click the Compaq Remote
Support
4. Click OK. The message,
"Compaq Remote Support is
waiting for a call" is displayed.
The Compaq support technician
is dialing into your computer.
5. Do not answer the telephone
when it rings. Compaq Remote
Support will connect with your
computer on the second ring. If
for any reason you need to exit
the application, click Cancel.
6. Once a connection has been
established, the Compaq Legal
Disclaimer window is
displayed. After reading the
terms and conditions, click
Agree to allow the support
technician to diagnose your
computer remotely.
ORE
G
button on the
¿
icon.
P M 9-17
REVENTIVE AINTENANCE