Page 1 Maintenance and Service Guide HP Compaq Business Notebook nc4010 Document Part Number: 310030-002 February 2004 This troubleshooting reference is used for maintaining and servicing the notebook. The guide provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing...
Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Contents 1 Product Description 1.1 Models........1–2 1.2 Features .
Page 4 Contents Flowchart 2.7—No Video, Part 2 ....2–18 Flowchart 2.8—Nonfunctioning Docking Station (if applicable) ......2–19 Flowchart 2.9—No Operating System (OS) Loading .
Page 5 Contents 4 Removal and Replacement Preliminaries 4.1 Tools Required ......4–1 4.2 Service Considerations ..... . . 4–2 Plastic Parts .
Page 6: Connector Pin Assignments
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set ..... . B–1 General Requirements ......B–1 Country-Specific Requirements .
Page 7: Product Description
Product Description The HP Compaq Notebook nc4010 Series of personal notebooks offer advanced modularity, Intel® Pentium®-M processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. HP Compaq Notebook nc4010 Series Maintenance and Service Guide 1–1...
Page 8: Models
Product Description 1.1 Models Notebook models are shown in Tables 1-1 and 1-2. Table 1-1 HP Compaq Notebook nc4010 Model Naming Conventions Cnc4010 Description Options Brand/Series designator C = Compaq nc4010 = nc4010 Processor type UP = Intel Pentium-M Processor speed 170 = 1.7 GHz...
Page 9 Product Description Table 1-1 HP Compaq Notebook nc4010 Model Naming Conventions (Continued) TPM Security Module T = included 51 = 512 MB 25 = 256 MB Operating system P = Microsoft® Windows® XP Pro Maintenance and Service Guide 1–3...
Page 10 Product Description Table 1-2 HP Compaq Notebook nc4010 Models All HP Compaq Notebook nc4010 models feature: Dual-point pointing device (TouchPad and pointing stick) 6-cell, 4.0-wH lithium ion (Li-Ion) battery pack 3-year warranty on parts and labor Cnc4010 Korea PB694PA AB1...
Page 11 Product Description Table 1-2 HP Compaq Notebook nc4010 Models (Continued) Cnc4010 Belgium DY886AA UUG The Netherlands DY886AA ABH Czech Republic DY886AA AKB Norway DY886AA ABN Denmark DY886AA ABY Poland DY886AA AKD Europe DY886AA ABB Portugal DY886AA AB9 France DY886AA ABF...
Page 12 Product Description Table 1-2 HP Compaq Notebook nc4010 Models (Continued) Cnc4010 United States DY882AA ABA Cnc4010 Asia Pacific DY881AA UUF Latin America DY881AA ABM Australia DY881AA ABG The Netherlands DY881AA ABH Belgium DY881AA UUG Norway DY881AA ABN Brazil DY881AA AC4 People’s...
Page 13: Features
Product Description 1.2 Features Intel Pentium-M 1.7-, 1.6-, 1.5-, 1.4-, or 1.3-GHz processor with 400-MHz processor side bus and 1024-KB L2 cache, varying by notebook model 12.1-inch XGA (1024 × 768) TFT display with over 16.7 million colors, varying by notebook model ATI MOBILITY RADEON graphics with user selectable 32- or 64-MB DDR synchronous DRAM (SDRAM) 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by...
Page 14 Product Description Support for the following drives through the optional Advanced or Common Port Replicators or the USB MultiBay cradle: 1.44-MB Diskette Drive 24X Max CD-ROM Drive 8X Max CD-RW Drive 8X Max DVD-ROM Drive 8X Max DVD/CD-RW Combo Drive Slots One Type II PC Card Secure Digital (SD)
Page 15: Clearing A Password
Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Chapter 5, in section “Preparing the Notebook for Disassembly” for more information).
Page 16: External Components
Product Description 1.5 External Components The external components on the front and right side of the notebook are shown below and described in Table 1-3. Front and Right-Side Components Table 1-3 Front and Right-Side Components Item Component Function Microphone jack Inputs single-channel sound.
Page 17 Product Description Table 1-3 Front and Right-Side Components (Continued) Item Component Function Battery light On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.
Page 18 Product Description The notebook rear and left-side components are shown below and described in Table 1-4. Rear and Left-Side Components Table 1-4 Rear and Left-Side Components Item Component Function Exhaust vent Enables airflow to cool internal components. Ä To prevent overheating, do not obstruct vents.
Page 19 Product Description Table 1-4 Rear and Left-Side Components (Continued) Item Component Function USB connectors (2) Connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable. The right connector also functions as a self-powered USB connector and allows an optional External MultiBay to be connected to the notebook using the External MultiBay-Powered USB cable.
Page 20: Keyboard Components
Product Description The notebook keyboard components are shown below and described in Table 1-5. Keyboard Components Table 1-5 Keyboard Components Component Function Item Fn key Executes frequently used system functions when pressed in combination with another key. Caps lock key On: Caps lock is on.
Page 21 Product Description Table 1-5 Keyboard Components (Continued) Component Function Item Internal keypad Converts keys to numeric keypad. Cursor control keys Move the cursor around the screen. Winodws Displays shortcut menu for items beneath the applications key pointer. Windows logo key Displays the Windows Start menu.
Page 22: Top Components
Product Description The notebook top components are shown below and described in Table 1-6. Top Components Table 1-6 Top Components Component Function Item Display lid switch Secures the display when it is closed. Hard drive activity light On: The hard drive is being accessed. Num lock light On: Num lock is on or the embedded numeric keypad is enabled.
Page 23 Product Description Table 1-6 Top Components (Continued) Component Function Item Power button When the notebook is: Off, press and release to turn on the notebook. In Standby, press and release to exit Standby. In Hibernation, press and release to exit Hibernation.
Page 24: Bottom Components
Product Description The external components on the bottom of the notebook are shown below and described in Table 1-7. Bottom Components Table 1-7 Bottom Components Component Function Item Hard drive bay Supports the primary hard drive. The hard drive is secured to the notebook by one screw.
Page 25 Mini PCI devices to be used in this notebook. If a warning message is displayed after you install a Mini PCI device, remove the device and contact your HP Customer Care Center. Maintenance and Service Guide 1–19...
Page 26 Product Description Table 1-7 Bottom Components (Continued) Component Function Item Memory expansion Contains 1 memory expansion slot compartment for optional memory modules. Battery release latch Releases the primary battery pack from the battery bay. Battery bay Holds the primary battery pack. 1–20 Maintenance and Service Guide...
Page 27: Design Overview
Product Description 1.6 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: Memory module Hard drive...
Page 28: Troubleshooting
Troubleshooting Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board.
Page 29: Computer Setup And Diagnostics Utilities
Troubleshooting 2.1 Computer Setup and Diagnostics Utilities The notebook features two system management utilities: Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.
Page 30: Using Computer Setup
Troubleshooting Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press while the F10 = ROM-Based Setup message is displayed in the lower left corner of the screen. To change the language, press To view navigation information, press To return to the Computer Setup menu, press...
Page 31: Selecting From The File Menu
Troubleshooting Selecting from the File Menu Table 2-1 File Menu Select To Do This System Information View identification information about the notebook, a port replicator, and any battery packs in the system. View specification information about the processor, memory and cache size, and system ROM.
Page 32: Selecting From The Security Menu
Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select To Do This Setup Password Enter, change, or delete a setup password. The setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel. Power-on Password Enter, change, or delete a power-on password.
Page 33: Selecting From The Advanced Menu
Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select To Do This Language Change the Computer Setup language. Boot Options Enable/disable: QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) MultiBoot, which sets a startup sequence that...
Page 34 Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options (continued) Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP, or Enhanced Capabilities Port (ECP). Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* Enable/disable all settings in the SpeedStep window.
Page 35: Using Diagnostics For Windows
You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP components. If third-party components are tested, the results might be inconclusive.
Page 36: Obtaining, Saving Or Printing Diagnostic
Troubleshooting Obtaining, Saving or Printing Diagnostic Test Information 1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.
Page 37 Troubleshooting 7. Select a tab to view a test report: Status tab—Summarizes the tests run, passed, and failed during the current testing session. Log tab—Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test.
Page 38: Troubleshooting Flowcharts
Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart Description Initial troubleshooting No power, part 1 No power, part 2 No power, part 3 No power, part 4 No video, part 1 No video, part 2 Nonfunctioning Docking Station No operating system (OS) loading 2.10 No OS loading from hard drive, part 1...
Page 39: Flowchart 2.1-Initial Troubleshooting
Troubleshooting Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Go to Is there Section 2.2, power? No Power. Check Beeps, LED board, LEDs, or error speaker messages? connections. Go to All drives Section 2.17, working? Nonfunctioning Device. Go to Is there video? Section 2.6, Go to (no boot) No Video.
Page 40: (If Applicable)
Troubleshooting Flowchart 2.2—No Power, Part 1 No power (power LED is off). Remove from Docking Station (if applicable). Go to Power up Power up *Reset Section 2.3, on battery on battery power. No Power, power? power? Part 2. Go to Power up Power up *Reset...
Page 41: No Power, Part 1
Troubleshooting Flowchart 2.3—No Power, Part 2 Continued from Section 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Done Check battery by recharging, moving it to another notebook, or replacing it. Replace Power on? power supply...
Page 42: Flowchart 2.4—No Power, Part 3
Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from Section 2.3, No Power, Part 2. Plug directly into AC outlet. Power LED Done Reseat AC adapter in notebook and at power source. Power on? Done External Internal or Replace external external AC Power outlet Try different AC adapter.
Page 43: No Power, Part 3
Troubleshooting Flowchart 2.5—No Power, Part 4 Continued from Section 2.4, No Power, Part 3. Open notebook. Reseat loose Loose or components and damaged boards and parts? replace damaged items. Close notebook and retest. Replace the following items (if applicable) Power on? in the order given.
Page 44: Flowchart 2.6—No Video, Part 1
Troubleshooting Flowchart 2.6—No Video, Part 1 No video. Docking Station Go to *NOTE: To change from internal to Stand-alone Section 2.7, external display, use the hotkey or docking No Video, combination. station? Part 2. Stand-alone Internal or Adjust Video OK? Done external brightness.
Page 45: No Video, Part 1
Troubleshooting Flowchart 2.7—No Video, Part 2 Continued from Section 2.6, No Video, Part 1. Remove notebook from Docking Station, if connected. Adjust Check brightness display of external brightness. monitor. Go to “A” in Video OK? Video OK? Done Section 2.6, No Video, Part 1.
Page 46: Nonfunctioning Docking Station
Troubleshooting Flowchart 2.8—Nonfunctioning Docking Station (if applicable) Nonfunctioning Docking Station. Reseat power cord in Docking Station and power outlet. Check voltage Reinstall setting on notebook into. Docking Station. Reset monitor cable connector at Docking Docking Station. Done Station operating? Docking Station Done Replace the following Docking Station...
Page 47: Flowchart 2.9-No Operating System (Os)
Troubleshooting Flowchart 2.9—No Operating System (OS) Loading No OS loading.* Reseat power cord in docking station and power outlet. No OS loading from hard drive, go to Section 2.10. No OS loading from diskette drive, go to Section 2.13. No OS loading from CD-ROM or DVD-ROM drive, go to...
Page 48: Flowchart 2.10-No Os Loading, Hard Drive
Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Go to Section 2.11, Nonsystem No OS Loading disk message? from Hard Drive, Part 2. Reseat external hard drive. OS loading? Done Boot from Go to Section 2.13, Boot No OS...
Page 49: Part 1
Troubleshooting Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Continued from Section 2.10, No OS Loading Reseat from Hard Drive, hard drive. Part 1. 1. Replace hard CD or drive. diskette in 2. Replace Hard drive system board. Done Remove diskette and Run FDISK.
Page 50: Flowchart 2.12-No Os Loading, Hard Drive
Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Continued from Section 2.11, No OS Loading from Hard Drive, Part 2. System Install OS files on hard and reboot. drive? Virus Clean virus. on hard Done loading from hard drive? Run SCANDISK Replace Diagnostics...
Page 51: Flowchart 2.13-No Os Loading
Troubleshooting Flowchart 2.13—No OS Loading, Diskette Drive OS not loading Reseat Done from diskette drive. loading? diskette drive. Bootable Install bootable Nonsystem diskette diskette and disk message? in drive? reboot notebook. Check diskette for system files. Go to Boot Try different “Flowchart from another diskette.
Page 52: Flowchart 2.14-No Os Loading, Cd-Rom Or
Troubleshooting Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive No OS Install bootable Bootable Disc loading from disc and disc in in drive? CD-ROM or reboot drive? DVD-ROM Drive. notebook. Install Try another bootable disc. bootable disc. Boots from Done CD or DVD? Boots from Reseat...
Page 53: Flowchart 2.15-No Audio, Part 1
Troubleshooting Flowchart 2.15—No Audio, Part 1 Turn up audio internally or No audio. Audio? Done externally. Notebook in Go to Internal Docking Station Undock “Flowchart audio? (if applicable)? 2.16—No Audio, Part 2” Replace the following Docking Station Go to components one at a time as applicable. Section 2.16, Check audio status after each change.
Page 54: Flowchart 2.16-No Audio, Part 2
Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from “Flowchart 2.15—No Audio, Part 1” Audio Reload driver in OS audio drivers. configured? Correct Load drivers and drivers for set configuration application? in OS. Connect to external speaker. Replace audio board and speaker Audio? Audio?
Page 55: Flowchart 2.17-Nonfunctioning Device
Troubleshooting Flowchart 2.17—Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Fix or Any physical Clear replace device CMOS. broken item. detected? Go to “Flowchart Reattach device.
Page 56: Flowchart 2.18-Nonfunctioning Keyboard
Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. External Replace device system works? board. Reseat internal keyboard connector (if applicable). Replace internal keyboard or cable. Done Done Replace system board. Maintenance and Service Guide 2–29...
Page 57: Flowchart 2.19-Nonfunctioning Pointing
Troubleshooting Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. Replace External system device board. works? Reseat internal pointing device connector (if applicable). Replace internal pointing device or cable. Done Done Replace system board.
Page 58: Flowchart 2.20-No Network/Modem
Troubleshooting Flowchart 2.20—No Network/Modem Connection No network or modem connection. Replace jack Network or have jack or modem activated. jack active? Connect Digital to nondigital line? line. Reload NIC/modem Done drivers and configured reconfigure. in OS? Disconnect all Replace power from NIC/modem the notebook (if applicable).
Page 59: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
Page 60: Notebook Major Components
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3–2 Maintenance and Service Guide...
Page 61 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components Spare Part Item Description Number Display assembly, 12.1-inch TFT XGA with wireless 360383-001 device antennae Miscellaneous Plastics Kit, includes: 325528-001 Left and right display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover...
Page 62 Illustrated Parts Catalog Notebook System Major Components 3–4 Maintenance and Service Guide...
Page 63 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components ( Continued ) Spare Part Item Description Number Keyboards, include pointing stick Asia Pacific 325530-371 Latin America 325530-161 Australia 325530-011 The Netherlands 325530-331 Brazil 325530-201 Norway 325530-091 Czech Republic 325530-221 People’s Republic of 325530-AA1 China...
Page 64 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components ( Continued ) Spare Part Item Description Number 291266-001 Heat sink with fan 325520-001 Bluetooth wireless device (not available on all 333605-001 models) 3–6 Maintenance and Service Guide...
Page 65 Illustrated Parts Catalog Notebook System Major Components Maintenance and Service Guide 3–7...
Page 66 Illustrated Parts Catalog Table 3-1 (Continued) Spare Parts: Notebook Major Components Spare Part Item Description Number Processors Intel Pentium-M 1.7-GHz 340165-001 Intel Pentium-M 1.6-GHz 319777-001 Intel Pentium-M 1.5-GHz 319776-001 Intel Pentium-M 1.4-GHz 319775-001 Intel Pentium-M 1.3-GHz 319774-001 TPM security module 345856-001 System board 325514-001...
Page 67: Miscellaneous Plastics Kit Components
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Miscellaneous Plastics Kit Components Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 325528-001 Item Description Left and right display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover Maintenance and Service Guide...
Page 68 Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 325528-001 (Continued) Item Description Hard drive bezel Notebook feet (4) Display rubber screw covers (6:4 round, 2 oblong) Smart Card Reader bezel 3–10 Maintenance and Service Guide...
Page 69: Port Replicators And Mass Storage Devices
Illustrated Parts Catalog 3.4 Port Replicators and Mass Storage Devices Port Replicators and Mass Storage Devices Table 3-3 Port Replicators and Mass Storage Devices Spare Part Item Description Number Advanced Port Replicator 316194-001 Simple Port Replicator 316193-001 USB MultiBay cradle 322814-001 Optical drives (for use only with the Advanced and Common port replicators and USB MultiBay cradle)
Page 70 Illustrated Parts Catalog Table 3-3 Port Replicators and Mass Storage Devices (Continued) Spare Part Item Description Number Hard drives (include hard drive bezel) 80-GB 345632-001 60-GB 325524-001 40-GB 325523-001 30-GB 325522-001 3–12 Maintenance and Service Guide...
Page 71: Miscellaneous
Illustrated Parts Catalog 3.5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Spare Part Description Number 65-watt AC adapter 239704-001 Adapter cables Aircraft Power Adapter 293204-001 Automobile Power Adapter/Charger 293203-001 Carrying cases Top load leather cases 325817-001 and 325817-002 Top load nylon cases 325815-001 and 325815-002 Nylon case...
Page 72 Illustrated Parts Catalog Table 3-4 Spare Parts: Miscellaneous (not illustrated) (Continued) Spare Part Description Number Power cord set, three-wire Australia 246959-011 Japan 246959-291 Denmark 246959-081 Korea 246959-AD1 Europe/Middle 246959-021 Switzerland 246959-AG1 East/Africa United Kingdom 246959-031 Italy 246959-061 246959-001 United States Screw Kit (includes the following screws;...
Page 73: Removal And Replacement Preliminaries
Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver Torx T8 screwdriver Torx T5 screwdriver Phillips P0 screwdriver Flat-bladed tool 5.0-mm socket...
Page 74: Service Considerations
Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 75: Preventing Damage To Removable Drives
Removal and Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: Before removing or inserting a hard drive, shut down the notebook.
Page 76: Preventing Electrostatic Damage
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.
Page 77: Workstation Precautions
Removal and Replacement Preliminaries Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
Page 78: Grounding Equipment And Methods
Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Page 79: Typical Electrostatic Voltage Levels
Removal and Replacement Preliminaries Material-handling packages. Nonconductive plastic bags, tubes, or boxes. Metal tote boxes. Electrostatic voltage levels and protective materials. Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event Walking across carpet...
Page 80 Removal and Replacement Preliminaries Table 4-2 lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Static-Shielding Materials Material Voltage Protection Level Antistatic plastic Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 4–8 Maintenance and Service Guide...
Page 81: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides removal and replacement procedures. Torx and Phillips screws are removed during disassembly. There are 57 screws, alignment pins, and standoffs, in 14 different sizes, that must be removed, replaced, and/or loosened when servicing the notebook.
Page 82: Serial Number
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Serial Number Location 5–2 Maintenance and Service Guide...
Page 83: Disassembly Sequence Chart
Removal and Replacement Procedures 5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components. Table 5-1 Disassembly Sequence Chart Section Description # of Screws Removed Preparing the notebook for disassembly Battery pack Hard drive Hard drive bezel...
Page 84 Removal and Replacement Procedures Table 5-1 Disassembly Sequence Chart (Continued) 5.19 Speaker/microphone 5.20 Switch board 5.21 System board 5 screws, 2 standoffs 5.22 Modem board 5–4 Maintenance and Service Guide...
Page 85: Preparing The Notebook For Disassembly
Removal and Replacement Procedures 5.3 Preparing the Notebook for Disassembly Before you begin any removal or installation procedures: 1. Shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the computer on and then shut it down through the operating system.
Page 86 Removal and Replacement Procedures 5. Remove the battery pack by following these steps: a. Turn the notebook upside down with the rear facing you. b. Slide and hold the battery release latch to the right. The front edge of the battery pack releases from the notebook. c.
Page 87: Hard Drive
Removal and Replacement Procedures Hard Drive Spare Part Number Information 80-GB 345632-001 60-GB 325524-001 40-GB 325523-001 30-GB 325522-001 6. Remove the hard drive by following these steps: a. Turn the notebook upside down with the front facing toward you. b. Remove the PM2.5×3.0 screw 1 that secures the hard drive to the notebook.
Page 88 Removal and Replacement Procedures 7. Remove the hard drive bezel by following these steps: Ä The hard drive bezel should be removed only if it is damaged and must be replaced. Unnecessarily removing the hard drive bezel can result in loss of information and damage to the hard drive bezel and hard drive and loss of information.
Page 89 Removal and Replacement Procedures c. Remove the two Torx T5 M2.5×4.5 screws 1 and the two PM2.5×3.5 screws 2 that secure the hard drive to the hard drive frame. d. Use a 4.0-mm socket to remove the two M2.0×10.0 alignment pins 3 from the back of the hard drive. Removing the Hard Drive from the Hard Drive Frame Maintenance and Service Guide 5–9...
Page 90 Removal and Replacement Procedures e. Remove the hard drive from the frame. f. Remove the two PM2.0×3.0 screws 1 that secure the hard drive upper bezel to the hard drive frame. g. Remove the upper bezel from the frame 2. Removing the Hard Drive Upper Bezel 5–10 Maintenance and Service Guide...
Page 91: Notebook Feet
Removal and Replacement Procedures 5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit, spare part number 325528-001. The notebook feet attach to the base enclosure as illustrated below. Replacing the Notebook Feet Maintenance and Service Guide 5–11...
Page 92: Memory Module
Removal and Replacement Procedures 5.5 Memory Module Memory Modules Spare Part Number Information 512-MB DDR 280875-001 256-MB DDR 280874-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook upside down with the front facing toward you. 5–12 Maintenance and Service Guide...
Page 93 Removal and Replacement Procedures 3. Loosen the PM2.0×4.0 screw 1 that secures the memory expansion compartment cover to the notebook. 4. Lift the rear edge of the cover up and swing it toward you 2. 5. Remove the cover. The memory expansion compartment cover is included in the Miscellaneous Plastics Kit, spare part number 325528-001.
Page 94 Removal and Replacement Procedures 6. Spread the retaining tabs 1 that secure the memory module to the socket. The board rises up at a 45-degree angle. 7. Pull the board away from the socket at a 45-degree angle 2. Removing a Memory Module Reverse the above procedure to install a memory module.
Page 95: Mini Pci Communications Board
Removal and Replacement Procedures 5.6 Mini PCI Communications Board Mini PCI Communications Boards Spare Part Number Information 802.11a/b/g wireless LAN board 333782-001 802.11b/g wireless LAN board 333781-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook upside down with the front facing toward you.
Page 96 Removal and Replacement Procedures 3. Loosen the PM2.0×4.0 screw 1 that secures the Mini PCI compartment cover to the notebook. The Mini PCI compartment cover on notebook models equipped with a 5-GHz wireless communications device is secured by an M2.0×4.0 security screw. This screw can be removed only by using a special security driver.
Page 97 Removal and Replacement Procedures 6. Disconnect the 2 antenna cables from the Mini PCI communications board. Note that the longer cable 1 connects to the left socket and the shorter cable 2 connects to the right socket. Disconnecting a Mini PCI Communications Board Maintenance and Service Guide 5–17...
Page 98 Removal and Replacement Procedures 7. Spread the retaining tabs 1 that secure the Mini PCI communications board to the socket. The board rises up at a 45-degree angle. 8. Pull the board away from the socket at a 45-degree angle 2. Removing a Mini PCI Communications Board Reverse the above procedure to install a Mini PCI communications board.
Page 99: Led Switch Cover
Removal and Replacement Procedures 5.7 LED Switch Cover LED Switch Cover Spare Part Number Information LED switch cover 325512-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook upside down with the rear panel facing you. 3. Remove the two T8M2.0×8.0 screws that secure the LED switch cover to the notebook.
Page 100 Removal and Replacement Procedures 4. Turn the notebook right-side up with the front facing toward you. 5. Open the notebook as far as it will open. key 1 to reveal the notch 2 in the left 6. Press down on the side of the LED switch cover.
Page 101 Removal and Replacement Procedures 7. Insert a flat-bladed tool into the notch and lift the left side of the LED switch cover. 8. After the left side of the LED switch cover has disengaged from the notebook, swing the LED switch cover up and to the right.
Page 102: Keyboard
Removal and Replacement Procedures 5.8 Keyboard Keyboards Spare Part Number Information Asia Pacific 325530-371 Latin America 325530-161 Australia 325530-011 The Netherlands 325530-331 Brazil 325530-201 Norway 325530-091 Czech Republic 325530-221 People’s Republic 325530-AA1 of China Denmark 325530-081 325530-241 Poland Europe 325530-021 325530-131 Portugal France...
Page 103 Removal and Replacement Procedures 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Close the notebook and turn it upside down with the rear panel facing toward you. 4. Remove the T8M2.0×8.0 screw that secures the keyboard to the notebook.
Page 104 Removal and Replacement Procedures 5. Turn the notebook right-side up with the front facing toward you. 6. Open the notebook as far as it will open. 7. Lift the rear edge of the keyboard 1. 8. Slide the keyboard toward the display 2 until the notches on the front edge of the keyboard clear the top cover.
Page 105 Removal and Replacement Procedures 10. Release the zero insertion force (ZIF) connector 1 to which the pointing stick cable is attached and disconnect the pointing stick cable 2 from the system board. 11. Release the ZIF connector 3 to which the keyboard cable is attached and disconnect the keyboard cable 4 from the system board.
Page 106 Removal and Replacement Procedures After the keyboard is removed, the internal memory expansion socket is accessible. Follow these steps to remove a memory module from the internal memory expansion socket: 1. Spread the retaining tabs 1 that secure the memory module to the socket.
Page 107: Tpm Security Module
Removal and Replacement Procedures 5.9 TPM Security Module TPM Security Module Spare Part Number Information TPM security module 345856-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8).
Page 108: Smart Card Reader
Removal and Replacement Procedures 5.10 Smart Card Reader Smart Card Reader Spare Part Number Information Smart Card Reader 335942-001 Smart Card 335943-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8).
Page 109: Fan
Removal and Replacement Procedures 5.11 Fan Spare Part Number Information 291266-001 Fan with heath sink 325520-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8). Maintenance and Service Guide 5–29...
Page 110 Removal and Replacement Procedures 4. Disconnect the fan cable 1 from the system board. 5. Remove the three PM2.0×3.0 screws 2 that secure the fan to the heat sink. 6. Remove the fan, making sure the fan cable clears the screw next to the cable clip 3.
Page 111: Heat Sink
Removal and Replacement Procedures 5.12 Heat Sink Heat Sink Spare Part Number Information Heat sink (includes fan) 325520-001 291266-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8).
Page 112 Removal and Replacement Procedures 4. Disconnect the fan cable 1 from the system board. 5. Loosen the two spring-loaded T8 M2.0×10.0 screws 2 that secure the heat sink to the base enclosure. 6. Fold back the insulator material 3 to expose the heat sink screws 4.
Page 113 Removal and Replacement Procedures 7. Remove that the four T8 M2.0×4.0 heat sink screws in the 1, 2, 3, 4 sequence stamped on the heat sink. Heat Sink Screw Removal and Installation Sequence Use the same sequence when installing the heat sink. Maintenance and Service Guide 5–33...
Page 114 Removal and Replacement Procedures 8. Lift the front edge of the heat sink 1 until it clears the base enclosure. 9. Slide the heat sink toward you at an angle 2 and remove it. Removing the Heat Sink 5–34 Maintenance and Service Guide...
Page 115 Removal and Replacement Procedures Each time the heat sink is removed, any thermal grease residue should be carefully cleaned from the heat sink 1 and processor surfaces 2, and new thermal grease should be applied to both surfaces. Removing the Thermal Grease From the Heat Sink and Processor Reverse the above procedure to install the heat sink.
Page 116: Processor
Removal and Replacement Procedures 5.13 Processor Processor Spare Part Number Information Intel Pentium-M 1.7-GHz 340165-001 Intel Pentium-M 1.6-GHz 319777-001 Intel Pentium-M 1.5-GHz 319776-001 Intel Pentium-M 1.4-GHz 319775-001 Intel Pentium-M 1.3-GHz 319774-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7).
Page 117 Removal and Replacement Procedures 5. Use a flat-bladed tool to turn the processor locking screw one-quarter turn counterclockwise 1. 6. Lift the processor straight up 2 and remove it. Removing the Processor Maintenance and Service Guide 5–37...
Page 118 Removal and Replacement Procedures Note that the gold triangle should be in the lower right corner when installing the processor. Correctly Installing the Processor Reverse the above procedure to install the processor. 5–38 Maintenance and Service Guide...
Page 119: Display Assembly
Removal and Replacement Procedures 5.14 Display Assembly Display Assembly Spare Part Number Information 12.1-inch TFT XGA with wireless device antennae 325509-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Disconnect the antenna cables from the Mini PCI communications board. Refer to Section 5.6 for instructions.
Page 120 Removal and Replacement Procedures 5. Close the notebook and position the notebook so the rear panel faces toward you. 6. Remove the two T8M2.0×8.0 screws that secure the hinge covers to the notebook. Removing the Display Assembly Screws 7. Position the notebook so the front faces toward you and open the notebook as far as it will open.
Page 121 Removal and Replacement Procedures 8. Remove the display hinge covers by inserting a flat-bladed tool under the covers and lifting them up. The hinge covers are included in the Miscellaneous Plastics Kit, spare part number 325528-001. Removing the Hinge Covers Maintenance and Service Guide 5–41...
Page 122 Removal and Replacement Procedures 9. Remove the wireless antenna cables 1 and 2 from the routing channel in the top cover 3. Removing the Antenna Cables 5–42 Maintenance and Service Guide...
Page 123 Removal and Replacement Procedures 10. Disconnect the display inverter 1 and video cables 2 from the system board. 11. Remove the two T8M2.0×8.0 screws 3 that secure the display assembly to the base enclosure. Disconnecting the Display Cables and Removing the Display Assembly Screws 12.
Page 124: Top Cover
Removal and Replacement Procedures 5.15 Top Cover Top Cover Spare Part Number Information Top cover (includes TouchPad, speaker/microphone, and 325510-001 RTC battery) When replacing the top cover, determine if a Bluetooth wireless device is installed in the defective top cover. If a Bluetooth wireless device is installed, make sure the device is removed from the defective top cover and installed in the replacement top cover.
Page 125 Removal and Replacement Procedures 5. Turn the notebook upside down with the rear panel facing toward you. 6. Remove the following screws: Four T8M2.0×4.0 screws 1 in the battery bay One T8M2.0×4.0 screw 2 in the hard drive bay Eight T8M2.0×8.0 screws 3 Removing the Top Cover Screws Maintenance and Service Guide 5–45...
Page 126 Removal and Replacement Procedures 7. Turn the notebook right side up with the front facing toward you. 8. If present, disconnect the Bluetooth wireless device cable 1 from the system board. 9. Disconnect the RTC battery cable 2 from the system board. 10.
Page 127 Removal and Replacement Procedures 11. Lift the rear edge 1 of the top cover until it disengages from the base enclosure. 12. Slide the top cover to the right 2 until the speaker and microphone cables are exposed. 13. Disconnect the speaker 3 and microphone 4 cables from the system board.
Page 128: Bluetooth Wireless Device
Removal and Replacement Procedures 5.16 Bluetooth Wireless Device Bluetooth Wireless Device Spare Part Number Information Bluetooth wireless device 333605-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: LED switch cover (Section 5.7) Keyboard (Section 5.8) Display assembly (Section 5.14)
Page 129: Touchpad
Removal and Replacement Procedures 5.17 TouchPad TouchPad Spare Part Number Information TouchPad with cable and bracket 325513-001 TouchPad included in the Miscellaneous Plastics Kit 325528-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: LED switch cover (Section 5.7) Keyboard...
Page 130 Removal and Replacement Procedures 2. Turn the top cover upside down with the TouchPad facing toward you. 3. Remove the two PM2.0×4.0 screws that secure the TouchPad bracket to the top cover. Removing the TouchPad Screws 5–50 Maintenance and Service Guide...
Page 131 Removal and Replacement Procedures 4. Lift the left side of the bracket 1 until it rests at an angle. 5. Slide the bracket to the right 2 and remove it. Removing the TouchPad Bracket Maintenance and Service Guide 5–51...
Page 132 Removal and Replacement Procedures 6. Release the ZIF connector 1 to which the TouchPad cable is attached and disconnect the cable 1 from the TouchPad board. 7. Lift the TouchPad straight up and remove it 3. Removing the TouchPad Reverse the above procedure to install the TouchPad. 5–52 Maintenance and Service Guide...
Page 133: Rtc Battery
Removal and Replacement Procedures 5.18 RTC Battery The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 325528-001, and is also included with the top cover, spare part number 325510-001. 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: LED switch cover...
Page 134: Speaker/Microphone
Removal and Replacement Procedures 5.19 Speaker/Microphone The speaker/microphone is included in the Miscellaneous Plastics Kit, spare part number 325528-001, and is also included with the top cover, spare part number 325510-001. 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: LED switch cover (Section...
Page 135: Switch Board
Removal and Replacement Procedures 5.20 Switch Board Switch Board Spare Part Number Information Switch board 325515-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: LED switch cover (Section 5.7) Keyboard (Section 5.8) Display assembly (Section 5.14) Top cover (Section...
Page 136 Removal and Replacement Procedures 2. Remove the two PM2.0×3.0 screws 1 that secure the switch board to the system board. 3. Lift up on the middle of the switch board 2 to disconnect it from the system board. 4. Remove the switch board. Removing the Switch Board Reverse the above procedure to install the switch board.
Page 137: System Board
Removal and Replacement Procedures 5.21 System Board System Board Spare Part Number Information System board 325514-001 When replacing the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board: Memory modules (Section 5.5)
Page 138 Removal and Replacement Procedures 2. Position the base enclosure so the rear panel is facing toward you. 3. Remove the following screws: Two T8M2.0×6.0 screws 1 from the rear panel One T8M2.0×4.0 screw 2 in the upper right corner of the system board One T8M2.0×4.0 screw 3 in front of the hard drive bay One T8M2.0×4.0 screw 4 in the lower left corner of the...
Page 139 Removal and Replacement Procedures 5. Remove the grounding tape 1 that grounds the RJ-11 and RJ-45 connectors to the base enclosure. 6. Lift the left side of the system board 2 until the battery connector 3 clears the base enclosure. 7.
Page 140: System Board
Removal and Replacement Procedures 5.22 Modem Board Modem Board Spare Part Number Information Modem board, includes modem cable 325521-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: LED switch cover (Section 5.7) Keyboard (Section 5.8) Heat sink and fan (Section 5.12)
Page 141 Removal and Replacement Procedures 2. Turn the system board upside down with the rear panel facing toward you. 3. Disconnect the modem board cable 1 from the modem board. 4. Remove the two PM2.0×3.0 screws 2 that secure the modem board to the system board.
Page 142: Specifications
Specifications This chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height 2.79 cm 1.1 in. Width 27.94 cm 11.0 in. Depth 23.37 cm 9.2 in. Weight (varies by configuration) 1.58 kg 3.5 lbs Stand-alone power requirements Nominal operating voltage 14.8 V dc Maximum operating power 40.0 W...
Page 143 Specifications Table 6-1 Notebook (Continued) Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95%, 38.7° C (101.6° F) maximum wet bulb temperature Altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 to 3,048 m -50 to 10,000 ft -15 to 12,192 m -50 to 40,000 ft Nonoperating (14.7 to 4.4 psia) Shock...
Page 144 Specifications Table 6-2 12.1.0-inch XGA, TFT Display Dimensions Height 26.1 cm 10.3 in Width 19.9 cm 7.8 in Diagonal 30.7 cm 12.1 in Number of colors up to 16.8 million Contrast ratio 125:1 Refresh rate 60 Hz Brightness 130 nit typical AC only (115 nit minimum); 70 nit on battery Pixel resolution Pitch...
Page 145: Hard Drives
5°C to 55°C (41°F to (41°F to (41°F to 131°F) 131°F) 131°F) 1 GB = 1,073,741,824 bytes. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details. 6–4 Maintenance and Service Guide...
Page 146: External Ac Adapter
Specifications Table 6-4 External AC Adapter Weight 0.29 kg 0.65 lb Power supply Operating voltage 90 to 264 V ac (auto-switching) Operating current 1.6 A RMS Operating frequency range 47 to 63 Hx AC Maximum transient 4/50 kV Table 6-5 6-Cell, Primary Li-ion Battery Pack Dimensions Height...
Page 147 Specifications Table 6-6 6-Cell, Travel Li-ion Battery Pack Dimensions Height 2.3 cm 0.90 in Width 6.3 cm 2.48 in Depth 20.7 cm 8.15 in Weight 306 g 0.67 lb Energy Voltage 11.1 V Amp-hour capacity 3.96 aH Watt-hour capacity 40 wH Temperature Operating 5°C to 45°C...
Page 148: System Dma
Specifications Table 6-7 System DMA System Hardware DMA Function DMA0 Available for audio DMA1* Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2* Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5* Available for PC Card DMA6...
Page 149: System Interrupts
Specifications Table 6-8 System Interrupts Hardware System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral) IRQ14...
Page 150 Specifications Table 6-9 System I/O Addresses I/O Address System Function (hex) (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no. 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super I/O”...
Page 151 Specifications Table 6-9 System I/O Addresses (Continued) I/O Address System Function (hex) (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no. 2 0E0 - 0EF Unused 0F0 - 0F1 Coprocessor busy clear/reset 0F2 - 0FF Unused 100 - 16F Unused 170 - 177 Secondary fixed disk controller...
Page 152 Specifications Table 6-9 System I/O Addresses (Continued) I/O Address System Function (hex) (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused...
Page 153: System Memory Map
Specifications Table 6-10 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 48 KB 000C0000-000CBFFF Video BIOS 160 KB 000C8000-000E7FFF Unused 64 KB 000E8000-000FFFFF System BIOS 15 MB 00100000-00FFFFFF Extended memory 58 MB 01000000-047FFFFF Super extended memory...
Page 154 Connector Pin Assignments Table A-1 RJ-45 Network Interface Signal Signal Transmit + Unused Transmit – Receive – Receive + Unused Unused Unused Maintenance and Service Guide A–1...
Page 155: Universal Serial Bus
Connector Pin Assignments Table A-2 RJ-11 Modem Signal Signal Unused Unused Unused Ring Unused Table A-3 Universal Serial Bus Signal Signal +5 V dc Data + Data – Ground A–2 Maintenance and Service Guide...
Page 156 Connector Pin Assignments Table A-4 S-Video Signal Signal Ground (Y) Y-Luminance (Intensity) Ground (C) C-Chrominance (Color) Maintenance and Service Guide A–3...
Page 157: External Monitor
Connector Pin Assignments Table A-5 External Monitor Signal Signal Red analog +5 V dc Green analog Ground Blue analog Monitor detect Not connected DDC 2B data Ground Horizontal sync Ground analog Vertical sync Ground analog DDC 2B clock Ground analog A–4 Maintenance and Service Guide...
Page 158 Connector Pin Assignments Table A-6 Stereo Speaker/Headphone Signal Signal Audio out Ground Table A-7 Microphone Signal Signal Audio in Ground Maintenance and Service Guide A–5...
Page 159: B Power Cord Set Requirements
Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set received with the notebook meets the requirements for use in the country where the equipment is purchased.
Page 160: Country-Specific Requirements
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO Sweden SEMKO Switzerland B–2 Maintenance and Service Guide...
Page 161 Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country Accredited Agency Applicable Note Number United Kingdom United States Notes ² 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
Page 162 Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 325529-001. Maintenance and Service Guide C–1...
Page 163 Screw Listing Table C-1 Phillips PM2.5×3.0 Screw Head Color Qty. Length Thread Width Black 3.0 mm 2.5 mm 5.0 mm Where used: 1 screw that secures the hard drive to the notebook (documented in Section 5.3) Phillips M2.5×3.0 Screw Location C–2 Maintenance and Service Guide...
Page 164 Screw Listing Table C-2 Torx T5 M2.5×4.5 Screw Head Color Qty. Length Thread Width Silver 4.5 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the hard drive to the hard drive frame (documented in Section 5.3) Maintenance and Service Guide C–3...
Page 165 Screw Listing Table C-3 Phillips PM2.5×3.5 Screw Head Color Qty. Length Thread Width Silver 3.5 mm 2.5 mm 4.5 mm Where used: 2 screws that secure the hard drive to the hard drive frame (documented in Section 5.3) Torx T5 M2.5×4.5 and Phillips M2.5×3.5 Screw Locations C–4 Maintenance and Service Guide...
Page 166 Screw Listing Table C-4 4.0-mm Socket M2.0×10.0 Alignment Pin Head Color Qty. Length Thread Width Silver 10.0 mm 2.0 mm 4.0 mm Where used: 2 alignment pins that secure the hard drive to the hard drive frame (documented in Section 5.3) 4.0-mm Socket M2.0×10.0 Alignment Pin Locations Maintenance and Service Guide...
Page 167 Screw Listing Table C-5 Black Phillips PM2.0×3.0 Screw Head Color Qty. Length Thread Width Black 3.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the hard drive upper bezel to the hard drive frame (documented in Section 5.3) Phillips PM2.0×3.0 Screw Locations C–6...
Page 168 Screw Listing Table C-6 Phillips PM2.0×4.0 Screw Head Color Qty. Length Thread Width Black 4.0 mm 2.0 mm 5.0 mm Where used: One screw that secures the memory expansion compartment cover to the notebook (documented in Section 5.5) One screw that secures the Mini PCI compartment cover to the notebook (documented in Section 5.6)
Page 169 Screw Listing Table C-6 Phillips PM2.0×4.0 Screw (Continued) Head Color Qty. Length Thread Width Black 4.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the TouchPad to the top cover (documented in Section 5.17) Phillips PM2.0×4.0 Screw Locations C–8 Maintenance and Service Guide...
Page 170 Screw Listing Table C-6 Phillips PM2.0×4.0 Screw (Continued) Head Color Qty. Length Thread Width Black 4.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the speaker/microphone to the top cover (documented in Section 5.19) Phillips PM2.0×4.0 Screw Locations Maintenance and Service Guide C–9...
Page 171 Screw Listing Table C-7 Silver Phillips PM2.0×3.0 Screw Head Color Qty. Length Thread Width Silver 3.0 mm 2.0 mm 4.0 mm Where used: 3 screws that secure the fan to the heat sink (documented in Section 5.12) Phillips PM2.0×3.0 Screw Locations C–10 Maintenance and Service Guide...
Page 172 Screw Listing Table C-7 Silver Phillips PM2.0×3.0 Screw (Continued) Head Color Qty. Length Thread Width Silver 3.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the switch board to the system board (documented in Section 5.20) Phillips PM2.0×3.0 Screw Locations Maintenance and Service Guide C–11...
Page 173 Screw Listing Table C-7 Silver Phillips PM2.0×3.0 Screw (Continued) Head Color Qty. Length Thread Width Silver 3.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the modem board to the system board (documented in Section 5.22) Phillips PM2.0×3.0 Screw Locations C–12 Maintenance and Service Guide...
Page 174 Screw Listing Table C-8 Torx T8 M2.0×8.0 Screw Head Color Qty. Length Thread Width Black 8.0 mm 2.0 mm 4.5 mm Where used: Two screws that secure the LED switch cover to the notebook (documented in Section 5.7) One screw that secures the keyboard to the notebook (documented in Section 5.8)
Page 175 Screw Listing Table C-8 Torx T8 M2.0×8.0 Screw (Continued) Head Color Qty. Length Thread Width Black 8.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the display hinge covers to the notebook (documented in Section 5.14) Torx T8 M2.0×8.0 Screw Locations C–14 Maintenance and Service Guide...
Page 176 Screw Listing Table C-8 Torx T8 M2.0×8.0 Screw (Continued) Head Color Qty. Length Thread Width Black 8.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the display assembly to the notebook (documented in Section 5.14) Torx T8 M2.0×8.0 Screw Locations Maintenance and Service Guide C–15...
Page 177 Screw Listing Table C-8 Torx T8 M2.0×8.0 Screw (Continued) Head Color Qty. Length Thread Width Black 8.0 mm 2.0 mm 4.5 mm Where used: 8 screws that secure the top cover to the notebook (documented in Section 5.15) Torx T8 M2.0×8.0 Screw Locations C–16 Maintenance and Service Guide...
Page 178 Screw Listing Table C-9 Spring-Loaded Torx T8 M2.0×10.0 Screw Head Color Qty. Length Thread Width Silver 10.0 mm 2.0 mm 5.0 mm Where used: 2 screws that secure the heat sink to the notebook (documented in Section 5.12; screws and springs secured to heat sink by c-clip) Spring-Loaded Torx T8 M2.0×10.0 Screw Locations Maintenance and Service Guide...
Page 179 Screw Listing Table C-10 Torx T8 M2.0×4.0 Screw Head Color Qty. Length Thread Width Black 4.0 mm 2.0 mm 4.5 mm Where used: 4 screws that secure the heat sink to the notebook (documented in Section 5.12) Torx T8 M2.0×4.0 Screw Locations C–18 Maintenance and Service Guide...
Page 180 Screw Listing Table C-10 Torx T8 M2.0×4.0 Screw (Continued) Head Color Qty. Length Thread Width Black 4.0 mm 2.0 mm 4.5 mm Where used: 5 screws that secure the top cover to the notebook (documented in Section 5.15) Torx T8 M2.0×4.0 Screw Locations Maintenance and Service Guide C–19...
Page 181 Screw Listing Table C-10 Torx T8 M2.0×4.0 Screw (Continued) Head Color Qty. Length Thread Width Black 4.0 mm 2.0 mm 4.5 mm Where used: 3 screws that secure the system board to the notebook (documented in Section 5.21) Torx T8 M2.0×4.0 Screw Locations C–20 Maintenance and Service Guide...
Page 182 Screw Listing Table C-11 Torx T8 M2.0×6.0 Screw Head Color Qty. Length Thread Width Black 6.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the system board to the notebook (documented in Section 5.21) Torx T8 M2.0×6.0 Screw Locations Maintenance and Service Guide C–21...
Page 183 Screw Listing Table C-12 5.0-mm Socket M2.0×9.0 Standoff Head Color Qty. Length Thread Width Silver 9.0 mm 2.0 mm 5.0 mm Where used: 2 standoffs that secure the system board to the base enclosure (documented in Section 5.21) 5.0-mm Socket M2.0×9.0 Standoff Locations C–22 Maintenance and Service Guide...
Page 184 Screw Listing Table C-13 Phillips PM1.5×3.0 Screw Head Color Qty. Length Thread Width Silver 3.0 mm 1.5 mm 3.0 mm Where used: 1 screw that secures the security card to the system board (documented in Section 5.9) Phillips PM1.5×3.0 Screw Location Maintenance and Service Guide C–23...
Page 185 Index battery specifications 6–5 6–6 Bluetooth wireless device AC adapter removal 5–48 spare part number 3–13 spare part number 3–6 specifications 6–5 5–48 advanced port replicator, spare Bluetooth wireless device part number 3–11 cable, disconnecting 5–46 Aircraft Power Adapter, spare bottom components 1–18 part number 3–13 antenna cable...
Page 186 Index left-side 1–12 diskette drive rear 1–12 OS loading problems 2–24 right-side 1–10 spare part number 3–11 top 1–16 display assembly Computer Setup removal 5–39 Advanced Menu 2–6 spare part number 3–3 File Menu 2–4 5–39 overview 2–2 specifications 6–3 Security Menu 2–5 display cables, disconnecting connector pin assignments...
Page 187 Index features 1–7 feet locations 5–11 keyboard key 1–14 components 1–14 front components 1–10 removal 5–22 function keys 1–14 spare part numbers 3–5 5–22 troubleshooting 2–29 grounding equipment and methods 4–6 LED switch cover removal 5–19 hard drive spare part number 3–3 OS loading problems 2–21 5–19 removal 5–7...
Page 188 Index Mini PCI communications board operating system loading, removal 5–15 troubleshooting 2–20 spare part numbers 3–8 optical drive, spare part 5–15 numbers 3–11 Mini PCI communications compartment cover, removal packing precautions 4–4 5–16 parts catalog 3–1 Mini PCI compartment 1–19 password, clearing 1–9 Miscellaneous Plastics Kit PC Card eject button 1–13...
Page 189 Index real time clock battery, specifications removal 5–54 AC adapter 6–5 rear panel components 1–12 battery 6–5 6–6 removal display 6–3 preliminaries 4–1 DMA 6–7 procedures 5–1 hard drive 6–4 replacement I/O addresses 6–9 preliminaries 4–1 interrupts 6–8 procedures 5–1 memory map 6–12 right-side components 1–10 notebook 6–1...
Page 190 Index TouchPad nonfunctioning device location 1–17 2–19 2–28 removal 5–50 operating system loading spare part number 3–5 2–20 5–50 overview 2–1 TouchPad bracket, removal pointing device 2–30 5–52 power 2–13 TouchPad buttons 1–17 video 2–17 TouchPad cable, disconnecting 5–46 5–53 Universal Serial Bus (USB) TPM security module connector...

HP Compaq NC4010 Maintenance And Service Manual

Table of Contents

Product Description

Troubleshooting

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

Removal and Replacement Preliminaries

Removal and Replacement Procedures

Specifications

B Power Cord Set Requirements

Quick Links

Chapters

Troubleshooting

Related Manuals for HP Compaq NC4010

Summary of Contents for HP Compaq NC4010

Table of Contents