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Appendix A: Errors and Troubleshooting
Appendix A: Errors and Troubleshooting
This appendix describes general system problems, and how to troubleshoot them. For further assistance,
contact SolarEdge Support.
Troubleshooting Communication
Troubleshooting Ethernet Communication
When using Ethernet communication, use the Server Communication Status window to identify the
location of the error:
S e r v e r : L A N
S t a t u s :
x x x x x x x x
< E R R O R
xxxxxxxx is a string of 1s and 0s showing an eight-bit communication connection status. 1 indicates OK
and 0 indicates an error.
Bit
Location
1st
LAN Disconnected
2nd
DHCP Failed, or Invalid DHCP Config
3rd
Gateway Ping Failed
4th
G Server Ping Failed
5th
6th
Server x Ping Failed
7th
8th
Tcp Connect. Failed
54
Single Phase Inverter with HD-Wave Technology Installation MAN-01-250-1.2
< S _ O K >
< O K >
M E S S A G E >
Error Message
Cause and Troubleshooting
Physical connection fault. Check the cable pin-
out assignment and cable connection. Refer to
Creating an Ethernet (LAN) Connection on
page 47
IP settings issue. Check the router and
configuration. Consult your network IT.
Ping to router failed. Check the physical
connection to the switch/router. Check that the
link LED at the router /switch is lit (indicating
phy-link). If OK - contact your network IT,
otherwise replace the cable or change it from
cross to straight connection.
Ping to google.com failed. Connect a laptop
and check for internet connection. If internet
access is unavailable, contact your IT admin or
your internet provider.
For Wi-Fi networks, ensure that username and
password are as defined in the internet
provider AP/router.
Ping or connection to SolarEdge server failed.
Check the SolarEdge server address, under LAN
Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether
a firewall or another device is blocking
transmission.
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Table of Contents
Troubleshooting
