Related Manuals for HP ZHAN A 14 inch G6
Summary of Contents for HP ZHAN A 14 inch G6
- Page 1 Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
- Page 2 Inc. Bluetooth is a trademark owned by its to be bound by the terms of the HP End Not all features are available in all proprietor and used by HP Inc. under license.
- Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
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Page 4: Table Of Contents
Personal grounding methods and equipment............................22 Grounding the work area......................................23 Recommended materials and equipment..............................23 Cleaning your computer........................................24 Enabling HP Easy Clean (select products only) ............................24 Removing dirt and debris from your computer............................24 Cleaning your computer with a disinfectant............................... 25... - Page 5 Backing up information and creating recovery media........................... 55 Using Windows tools for backing up................................. 55 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......55 Restoring and recovering your system..................................55 Creating a system restore ......................................56 Restoring and recovery methods ..................................56...
- Page 6 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................60 Starting HP PC Hardware Diagnostics UEFI ...............................60 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................61 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive..................61 Downloading the latest HP PC Hardware Diagnostics UEFI version................
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Page 7: Product Description
Product components and their descriptions Category Description Product Name HP ZHAN A 14 inch G6 Notebook PC Processors AMD® processors AMD Ryzen™ 7-7840H (3.8 GHz [turbo up to 5. 1 GHz], 8 cores, 16 MB L3 cache, 45 W) AMD Ryzen 5-7640H (4.3 GHz [turbo up to 5.0 GHz], 6 cores, 16 MB L3 cache, 45 W) AMD Ryzen 7-7840HS (3.8 GHz [turbo up to 5. - Page 8 Support for HP Audio Boost Supports Cortana (far field) HP Wide Vision 5 MP Camera: indicator LED, USB 2.0, 5 MP BSI sensor, f2.0, 88° wide field-of-view (WFOV) 5 MP by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
- Page 9 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...
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Page 10: Getting To Know Your Computer
Component Description USB Type-C® power connector and 20 Connects an AC adapter that has a USB Type-C connector, Gbps port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort™ output computer battery. -
Page 11: Left Side
Component Description USB Type-C power connector and 20 Connects a USB device, provides high-speed data transfer, Gbps port with HP Sleep and Charge and and charges small devices (such as a smartphone), even DisplayPort output when the computer is off. -
Page 12: Display
For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. - Page 13 For wireless regulatory notices, see the section of the country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Wake-on-voice (select products only)
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Page 14: Keyboard Area
Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components. -
Page 15: Lights
Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. -
Page 16: Button
Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●... -
Page 17: Special Keys
Table 2-6 Button and description Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). -
Page 18: Bottom
Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. -
Page 19: Labels
Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. - Page 20 Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name...
- Page 21 Table 2-11 Service label components (continued) Component Model number Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...
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Page 22: Illustrated Parts Catalog
Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3 Illustrated parts catalog... -
Page 23: Display Assembly Subcomponents
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard N59284-001 Touchpad (does not include bracket) -
Page 24: Miscellaneous Parts
Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes hinge cover) N60583-001 Display panel N60118-001 Hinges (left and right) N60130-001 Camera module N60139-001 Display back cover N60582-001 Camera cable N60146-001 Wireless antenna kit N60123-001 Miscellaneous parts To identify the miscellaneous parts, use this table. - Page 25 HP USB-C/A Universal Dock (with cable) L64087-001 HP Thunderbolt 120 W G4 Dock (with cable) M97105-001 HP Thunderbolt 280 W G4 Dock (with combination cable) M97106-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 USB-C (male)-to-USB-C (male) adapter...
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Page 26: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during... -
Page 27: Electrostatic Discharge Information
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. -
Page 28: Preventing Electrostatic Damage To Equipment
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V... -
Page 29: Grounding The Work Area
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●... -
Page 30: Cleaning Your Computer
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. -
Page 31: Cleaning Your Computer With A Disinfectant
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 32: Caring For Wood Veneer (Select Products Only)
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 33: Accessing Support Information
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration... - Page 34 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
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Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts
To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions. -
Page 36: Battery
Remove the four Phillips M2.0 × 6.0 screws from the bottom cover. Starting between the hinges, use a plastic tool (1) to release the bottom cover (2) from the computer, and then remove the cover (3). To install the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. - Page 37 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
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Page 38: Wlan Module
Remove the battery from the computer (4). To install the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number MediaTek MT7921 Wi-Fi 6 Bluetooth 5.3 WLAN M74879-005 MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-005... -
Page 39: Usb/Audio Board
Remove the Phillips M2.0 × 3.0 screw (3), and then remove the WLAN module (4). NOTE: When connecting the antenna cables, be sure to match the number or letter on the cable with the appropriate connector on the module. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. - Page 40 Remove the bottom cover (see Bottom cover on page 29). Disconnect the battery cable from the system board (see Battery on page 30). Remove the USB/audio board: Remove the Mylar (1) from the top of the board. Disconnect the cable from the ZIF connector (2) on the USB/audio board. Remove the two Phillips M2.0 ×...
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Page 41: Solid-State Drive
To remove only the USB/audio cable, disconnect the cable from the ZIF connector on the USB/audio board (1) and system board (2), and then peel the cable (3) off the computer. The cable is secured with adhesive. To install the USB/audio board, reverse this procedure. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. - Page 42 Lift the bracket (2) off the drive. Pull the drive away from the socket to remove it. When installing a solid-state drive, be sure a thermal pad is installed on the bottom of the bracket. Chapter 5 Removal and replacement procedures for authorized service provider parts...
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Page 43: Speakers
To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration. Table 5-6 Speaker description and part number Description Spare part number Speaker Kit N60152-001 Before removing the speakers, follow these steps:... -
Page 44: Fans
Fans To remove the fans, use this procedure and illustration. Table 5-7 Fan description and part number Description Spare part number Fans, CPU and GPU N60263-001 Before removing the fans, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). - Page 45 Table 5-8 Heat sink descriptions and part numbers Description Spare part number Heat sink N60262-001 Before removing the heat sink, follow these steps: NOTE: You do not have to remove the system board to remove the heat sink. You can remove the system board with the heat sink attached.
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Page 46: Touchpad
To install the heat sink, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-9 Touchpad description and part number Description Spare part number Touchpad N60134-001 Touchpad cable (available in the Cable Kit) N59283-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). -
Page 47: System Board
Remove the four Phillips M2.0 × 2.0 screws (1) from the touchpad bracket, and then remove the bracket from the computer (2). Lift the shielding (1) from the top of the touchpad. Disconnect the touchpad cable from the ZIF connector (2) on the touchpad. Remove the four Phillips M2.0 ×... - Page 48 Table 5-10 System board descriptions and part numbers Description Spare part number System board (includes processor; for use in models with the Windows operating system) AMD Ryzen 7-7840H processor and 32 GB of system memory N59281-601 AMD Ryzen 7-7840H processor and 16 GB of system memory N59280-601 AMD Ryzen 5-7640H processor and 32 GB of system memory N59279-601...
- Page 49 Remove the four Phillips M2.0 × 3.0 screws that secure the system board to the computer. System board...
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Page 50: Display Assembly
Lift the right side of system board (1), and then pull the system board right and away from the connectors to remove it from the computer (2). You can remove the USB bracket (3) after removing the system board. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. - Page 51 Disconnect the display cable from the system board (4). Remove the six Phillips M2.5 × 5.0 screws that secure the display assembly to the computer. Open the display (1) to open the hinges. Display assembly...
- Page 52 Separate the display (2) from the computer. To remove the display bezel: IMPORTANT: To avoid damaging the bezel or display panel, when removing a display bezel, note the following: ● To avoid damaging the panel, do not use a tool to release the inside of the bezel. Use your fingers to lift up on the bezel.
- Page 53 To remove the display panel: Insert a tool (1) under the top of the panel and release it just enough to grasp the tape that secures the panel to the cover. Use tweezers to grasp the end of the tape at the top corners of the panel (2). Using tweezers or your fingers, pull the tape out from behind the display panel (3).
- Page 54 Rotate the display panel over and place it next to the display enclosure. NOTE: Pull the tape out slowly and evenly to prevent it from breaking prematurely. Display adhesive is available as spare part number N60157-001. The display panel is available spare part number N60118-001. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel.
- Page 55 To remove the camera module: Disconnect the cable (1) from the module. Use a tool (2) to detach the camera module from the display back cover. (The module is attached with double-sided adhesive.) NOTE: To avoid damaging the module, insert the tool under the module and pull it along the length of the module to release it.
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Page 56: Top Cover With Keyboard
To remove the camera cable, disconnect the cable (1) from the camera module, peel the cable off the inside of the display back cover (2), and then remove the cable from the clips (3) along the bottom of the display back cover. Release the wireless antenna cables from the retention clips and routing channels (1) built into the sides and bottom of the display back cover, and then peel the foil that holds the wireless antennas (2) off the display back cover. - Page 57 Table 5-11 Top cover with keyboard description and part number Description Spare part number Top cover with keyboard N59284-001 Top cover with keyboard...
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Page 58: Using Setup Utility (Bios)
Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 59: Preparing For A Bios Update
Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –... - Page 60 Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe). Double-click the file that has an .exe extension (for example, The BIOS installation begins.
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Page 61: Backing Up, Restoring, And Recovering
Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. -
Page 62: Creating A System Restore
Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool. -
Page 63: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 64: Using Hp Pc Hardware Diagnostics
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. -
Page 65: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps. -
Page 66: Installing Hp Pc Hardware Diagnostics Windows
HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 67: Only)
Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. -
Page 68: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive. -
Page 69: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics. -
Page 70: Specifications
Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric... - Page 71 Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1200 (WUXGA) 2560 × 1600 (WQXGA) 2880 × 1800 (2.8K) Surface treatment Antiglare (WUXGA, WQXGA) BrightView (2.8K)) Brightness 400 nits (2.8K) 300 nits (WUXGA, WQXGA) Viewing angle UWVA Backlight...
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Page 72: Statement Of Memory Volatility
No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory. - Page 73 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.
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Page 74: Nonvolatile Memory Usage
System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes... - Page 75 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
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Page 76: Using Hp Sure Start (Select Products Only)
Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. -
Page 77: Power Cord Set Requirements
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 78 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
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Page 79: Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling... -
Page 80: Index
Setup Utility 52 illustrated 18 display assembly updating 52 spare part number 18 subcomponents 17 Bluetooth label 13 HP PC Hardware Diagnostics UEFI display back cover boot order, changing 57 downloading 61 illustrated 18 bottom components 12 failure ID code 60... - Page 81 Recovery Download fn 12 USB 5, 6 Tool 55 Windows 12 USB Type-C power connector creating using Windows and 20 Gbps port with HP tools 55 Sleep and Charge and regulatory information DisplayPort output 4, 5 labels regulatory label 13...
- Page 82 13 USB 10 Gbps port, identifying 5 USB 5 Gbps port, identifying 6 USB Type-C power connector and 20 Gbps port with HP Sleep and Charge and DisplayPort output, identifying 4, 5 USB/audio board illustrated 17...