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Troubleshooting guide
If, for any reason, your hearing aid does not operate properly, do
NOT attempt to fix it yourself. Not only are you likely to violate any
applicable warranties or insurance, you could easily cause further
damage.
Should your hearing aid fail or perform poorly, check this
troubleshooting guide for possible solutions. If problems continue,
contact your hearing care professional for advice and assistance.
Many common problems may be solved in your hearing care
professional's office or clinic.
Symptom
Possible causes
Blocked microphone or wax
guard and sound outlet.
Hearing aids
Buildup of debris.
are not loud
enough.
Change in your hearing.
Low battery.
30
Solutions
1. Clean your hearing aids.
2. Replace the wax guards as
needed.
Clean the microphone, as well
as the wax guard and sound
outlet with your cleaning tool.
Contact your hearing care
professional.
Replace the battery.
Troubleshooting guide
Symptom
Possible causes
Blocked microphone or wax
guard and sound outlet.
Inconsistent
hearing aid
A restart is needed.
performance.
Low battery.
Blocked microphone or wax
guard and sound outlet.
Unclear and
distorted
hearing aid
Blocked vent.
performance.
Defective
hearing aids.
Solutions
1. Clean your hearing aids.
2. Replace the wax guards as
needed.
1. Open the battery door
until the battery is no
longer touching the battery
contacts.
2. Close the battery door
securely.
Replace the battery.
1. Clean your hearing aids.
2. Replace the wax guards as
needed.
Clean the vent.
Contact your hearing care
professional.
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