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HP ZHAN X 13 G2 Maintenance And Service Manual

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Maintenance and Service Guide
HP ZHAN X 13 G2 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP ZHAN X 13 G2

  • Page 1 Maintenance and Service Guide HP ZHAN X 13 G2 Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this and used by HP Inc. under license. Intel and Core available on your computer. computer, you agree to be bound by the terms are trademarks of Intel Corporation or its of the HP End User License Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: The computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................5 Right ......................................5 Left ......................................7 Display ......................................8 Keyboard area ................................... 9 Touchpad ................................9 Lights ................................... 10 Speakers and fingerprint sensor ........................11 Special keys ................................ 12 Bottom .....................................
  • Page 8 Fingerprint sensor board ..........................52 Power button board ............................53 Keyboard/top cover ............................54 7 Computer Setup (BIOS), TPM, and HP Sure Start ..........................55 Using Computer Setup ................................55 Starting Computer Setup ..........................55 Navigating and selecting in Computer Setup ....................55 Restoring factory settings in Computer Setup .....................
  • Page 9 Backing up information and creating recovery media ..................... 64 Using Windows tools ............................64 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..64 Restoring and recovery ................................. 65 Restoring, resetting, and refreshing using Windows tools ................. 65 Recovering using HP Recovery media ......................

  • Page 11: Product Description

    4K @ 30 Hz Supports 2 external monitors when on the HP Elite 90W Thunderbolt™ 3 Dock; Max resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz (DisplayPort 2) or 4K @ 60 Hz (one DisplayPort) and 4K @ 60 Hz (Type- C output port using a Type C-to-DP adapter) Supports 2 external monitors when on the HP Thunderbolt Dock 120W G2;...
  • Page 12 Battery: 4-cell, 53-Whr, HP Long Life lithium polymer soft-pack battery HP Fast Charge Technology (50% in 30 minutes with 65 W AC adapter) AC adapter: 65-W HP Smart AC adapter, 4.5-mm, straight Power cord: 3-wire plug,1.0 m, conventional power cord (C5)
  • Page 13 Description Security (continued) Preboot Authentication (password, smart card) Smart card reader (active, select products only) Hardware-enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen 4 Operating system Operating system version: Windows® 10 RS5 Preinstalled: Windows 10 Home 64-bit ●...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Chapter 1 Product description...

  • Page 15: Components

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and then select ▲ HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-1 Right-side components and their descriptions (continued) Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 17: Left

    Left-side components and their descriptions Component Description USB SuperSpeed port with HP Connects a USB device, provides high-speed data transfer, and even when the Sleep and Charge computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Chapter 2 Components...

  • Page 19: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Fn lock light On: The key is locked. Mute light ● On: Computer sound is off. Off: Computer sound is on.

  • Page 21: Speakers And Fingerprint Sensor

    Speakers and fingerprint sensor Table 2-6 Speakers and fingerprint sensor and their descriptions Component Description Speakers Produce sound. Fingerprint sensor (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ▲ To use the fingerprint sensor, place your finger on the fingerprint sensor until it reads your fingerprint.

  • Page 22: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu.

  • Page 23: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Top

    NOTE: Refer to the illustration that most closely matches your computer. Table 2-9 Top components and their descriptions Component Description WLAN antennas Send and receive wireless signals to communicate with WLANs. Internal microphones Record sound. Chapter 2 Components...

  • Page 25: Labels

    Locate this information before you contact support. Table 2-10 Identifying the service label Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Computer major components...
  • Page 28 Table 3-1 Computer major component part numbers and their descriptions Item Component Spare part number 13.3-in., FHD, UWVA, touchscreen display assembly: BrightView, privacy filter, 1000 nits, equipped with webcam/microphone module and WLAN L56440-001 antenna 400 nits, equipped with webcam/microphone module and WLAN antenna L56436-001 Power button board (includes holder and cable) L56451-001...

  • Page 29: Miscellaneous Parts

    Table 3-1 Computer major component part numbers and their descriptions (continued) Item Component Spare part number 8 GB 937236-852 (21) Battery (4-cell, 53-Whr, 3.45-Ahr, includes cable) L34449-002 (22) Speakers (includes cable) L56456-001 (23) Bottom cover L65215-001 Miscellaneous parts Table 3-2 Miscellaneous parts and their descriptions Component Spare part number...

  • Page 30: Plastics Kit

    Table 3-3 Cable Kit part number, components, and their descriptions (continued) Item Component Spare part number NFC antenna cable Card reader cable Plastics Kit Table 3-4 Plastics Kit part number, components, and their descriptions Item Component Spare part number Plastics Kit, includes the following parts: L56454-001 Fingerprint sensor insert Smart card reader insert...

  • Page 31: Bracket Kit

    Bracket Kit Table 3-5 Bracket Kit part number, components, and their descriptions Item Component Spare part number Bracket Kit, includes the following parts: L56447-001 USB bracket Fingerprint sensor bracket Solid-state drive EMI shield Memory module EMI shield Bracket Kit...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Magnetic screwdriver ● Phillips P1 screwdriver ● Phillips P0 screwdriver ● ● Torx T5 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 35: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To ●...

  • Page 36: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● ● Opaque shielding bags ● Transparent metallized shielding bags Transparent shielding tubes ●...

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Bottom Cover

    Bottom cover Table 5-1 Bottom cover descriptions and part number Description Spare part number Bottom cover L65215-001 Before removing the bottom cover, follow this step: ▲ Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover: Loosen the five captive Torx T5 screws that secure the bottom cover to the computer.
  • Page 39 Rotate the top (hinge side) of the cover up, and then lift it off the computer (2). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 40: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery (4-cell, 53 Whr) L34449-002 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).

  • Page 41: Wlan Module

    WLAN module Table 5-3 WLAN module descriptions and part number Description Spare part number Intel 9560 ac 2×2 + Bluetooth 5 MU-MIMO M.2 2230 non-vPro 160-MHz MIPI + BRI WW WLAN module L22634-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 42 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 43: Solid-State Drive

    Solid-state drive Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, NVMe, TLC L60457-001 512 GB, PCIe, NVMe L64978-001 256 GB, PCIe, NVMe, TLC L60458-001 256 GB, SATA-3, TLC, Opal 2 L60464-001 Solid-state drive shield (included in Bracket Kit, L56447-001) Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 44 Remove the Phillips M2.0 × 2.0 screw (1), and then pull the solid-state drive module from the socket (2). Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Memory Module

    Memory module Table 5-5 Memory descriptions and part numbers Description Spare part number 16 GB memory module 937438-852 8 GB memory module 937236-852 Memory module shield (included in Bracket Kit, spare part number L56447-001) Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
  • Page 46 Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 47: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 34 screws that must be removed, replaced, and/or loosened when servicing the computer.

  • Page 48: Display Assembly

    Display assembly Table 6-1 Display assembly descriptions and part numbers Description Spare part number 13.3-in., FHD, BrightView, UWVA, 1000 nits touchscreen display assembly equipped with privacy filter, L56440-001 webcam/microphone module, and WLAN antenna 13.3-in., FHD, UWVA, 400 nits, touchscreen display assembly equipped with webcam/microphone module L56436-001 and WLAN antenna Before removing the display assembly, follow these steps:...
  • Page 49 Separate the display from the computer by pulling the display up and away from the computer (3). Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 50: Rtc Battery

    RTC battery Table 6-2 RTC battery description and part number Description Spare part number RTC battery uavailable Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 28).

  • Page 51: Nfc Module

    NFC module Table 6-3 NFC module description and part number Description Spare part number NFC module (includes cables) L56453-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 28).

  • Page 52: Touchpad

    Touchpad Table 6-4 Touchpad descriptions and part numbers Description Spare part number Touchpad (includes touchpad cable) L56458-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 28).

  • Page 53: Card Reader Board

    Card reader board Table 6-5 Card reader board description and part number Description Spare part number Card reader board (includes cable) L56452-001 Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 37).

  • Page 54: Nfc Interface Board (Models Without A Card Reader)

    NFC interface board (models without a card reader) Table 6-6 NFC interface board description and part number Description Spare part number NFC interface board L59058-001 Card reader insert (for use in models without a card reader; available in the Plastics Kit, spare part number L56454-001) Before removing the NFC interface board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 55: Fan

    Table 6-7 Fan description and part number Description Spare part number L56444-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 28). Disconnect the battery (see Battery on page 30).

  • Page 56: Heat Sink

    Heat sink Table 6-8 Heat sink description and part number Description Spare part number Heat sink L56445-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 28).
  • Page 57 Clean and reapply thermal material to the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 58: System Board

    System board All system board spare part kits include the processor, a graphics subsystem with UMA memory, and replacement thermal material. Table 6-9 System board descriptions and part numbers Description Spare part number Equipped with an Intel Core i7-8565U processor and the Windows 10 operating system L65219-601 Equipped with an Intel Core i7-8565U processor and a non-Windows 10 operating system L65219-001...
  • Page 59 Remove the five Phillips M2.0 × 3.5 screws (1) that secure the plastic I/O bracket to the computer, and then remove the bracket (2). The plastic I/O bracket is available in the Plastics Kit using spare part number L56454-001. Remove the Phillips M2.0 × 3.5 screw that secures the metal USB bracket to the computer (3), and the remove the bracket (4).
  • Page 60 Remove the two Phillips M2.0 × 2.5 screws that secure the system board to the computer. Lift the right side of the system board (1), and then pull the system board to the right to remove it from the computer (2). Reverse this procedure to install the system board.

  • Page 61: Speakers

    Speakers Table 6-10 Speaker description and part number Description Spare part number Speakers (includes cable) L56456-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 28).

  • Page 62: Fingerprint Sensor Board

    Fingerprint sensor board Table 6-11 Fingerprint sensor board and insert descriptions and part numbers Description Spare part number Fingerprint sensor board (includes cable and gasket) L56446-001 Fingerprint sensor insert (for use in models without a fingerprint sensor; available in the Plastics Kit, spare part number L56454-001) Before removing the fingerprint sensor board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 63: Power Button Board

    Power button board Table 6-12 Power button board description and part number Description Spare part number Power button board (includes holder and cable) L56451-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 37).

  • Page 64: Keyboard/Top Cover

    Keyboard/top cover The keyboard/top cover remains after removing all other spare parts from the computer. Table 6-13 Keyboard/top cover description and part numbers Description Spare part number Keyboard/top cover with backlight and privacy filter (includes backlight cable and keyboard cable) L65217-001 Keyboard/top cover with privacy filter (includes keyboard cable) L65218-001...

  • Page 65: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or ●...

  • Page 66: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 67: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 68: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 69: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 70: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 71: Starting Hp Pc Hardware Diagnostics Uefi

    For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:...

  • Page 72: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 73 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 74: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 75: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 76: 10 Specifications

    10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions Width 306.7 mm 12.07 in Depth 215.2 mm 8.47 in Height (anti glare models) 17.8 mm 0.70 in Height (non-anti glare models) 16.9 mm 0.66 in Weight 1350.0 g 2.97 lbs Input power Rating Operating voltage and current...

  • Page 77: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 78: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 79 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 80: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 81 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. During the reboot, press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 82: Nonvolatile Memory Usage

    A utility must be used for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your Chapter 12 Statement of memory volatility...
  • Page 83 Fingerprint reader 512 KB flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Nonvolatile memory usage...

  • Page 84: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 85: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 86: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 87: Index

    55 removal 46 battery light 6 starting 55 spare part number 18, 46 BIOS computer setup 55 HP PC Hardware Diagnostics UEFI determining version 56 connector, power 6 downloading 61 downloading an update 56 starting 61 updating 56...
  • Page 88 2 battery 6 media 65 USB SuperSpeed 6 call answer 10 USB flash drive 65 USB SuperSpeed port with HP call end 10 recovery media Sleep and Charge 7 camera 8 creating using HP Cloud Recovery USB Type-C power connector and...
  • Page 89 15 USB SuperSpeed port with HP Sleep service labels, locating 15 and Charge, identifying 7 serviceability, product description 3 USB SuperSpeed port, identifying 6 setup utility USB Type-C power connector and navigating and selecting 55 Thunderbolt port with HP Sleep and...

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