Update Bios And Drivers; Manually Updating Bios And Drivers; Remotely Deploying The Bios And Drivers; Analyze The Issue - HP ZBook Power G10 Maintenance And Service Manual

● Look for signs of drop, movement, or vibration that may cause internal and external loose
connections.

4. Update BIOS and drivers

Whenever possible, update to the latest BIOS, firmware, and drivers before troubleshooting.
IMPORTANT:
policy before taking action.
The updates may include fixes for your computer issues, and they may also enhance system
performance. HP continually improves the update process to make it easier. You can update the BIOS
locally through a manual process, through an automatic installation, or through a remote installation on
multiple units.

Manually updating BIOS and drivers

Use this information to update the BIOS.
● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter.
● See the specific BIOS update installation instructions that accompany the download.

Remotely deploying the BIOS and drivers

Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two
tools to identify and download all appropriate SoftPaqs for the selected HP models.
●
HP SoftPaq Download Manager (SDM) is a software tool that streamlines the download, extraction,
and installation process of SoftPaqs, including BIOS and drivers.
● HP System Software Manager (SSM) is a software tool that simplifies the deployment of SoftPaqs to
HP computers.

Analyze the issue

Use these steps to evaluate and interpret the problem.

5. Remove or uninstall recently added hardware, software

HP has designed this computer and validated it using a full-range hardware and software qualification
matrix. If an issue appears to have started recently, it may be related to the recent addition of hardware
or software.
A good method to determine the root cause is to remove recently added components or uninstall
applications one at a time and restart the computer when necessary.
IMPORTANT:
ready to reinstall, be sure that the new device seated properly and all cables are correctly connected.
After installing the device, restart the computer, and be sure that the new device is turned on. In
addition, if the new device is a root cause of a problem, it could cause a conflict in drivers or
incompatibility issues with other installed programs. For any new hardware you have added, be sure to
install the latest drivers available from the device vendor website.

6. HP Hardware Diagnostics and Tools

HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of
these tools. Check for the latest versions before use.
Note that some customer company policies prohibit updates. Check your company
After you have completed the process of uninstalling hardware or software and are
4. Update BIOS and drivers 73