Storage - HP ZBook Power G10 Maintenance And Service Manual

Table 6-45 Issues, possible causes, and fixes
Items
Symptom
Thunderbolt device not working

Storage

Use this information to troubleshoot storage issues.
NOTE:
● Back up all critical data before troubleshooting the drive.
● Before contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using
the HP PC Hardware Diagnostics (UEFI) tool on the suspected failed drive.
Procedures
Possible causes
BIOS, drivers, and user settings.
Troubleshooting steps
1. Update to the latest BIOS and choose appropriate TB Port settings.
2. Reset User Account Settings to default.
3. Update Intel Thunderbolt software that includes firmware version (for TB controller),
driver version (operating system driver), and application version.
4. Verify that Windows Device Manager detects the TB device.
5. Verify cable connection to TB port.
6. Test with a verified working TB board, if possible.
NOTE: Thunderbolt is new technology. Thunderbolt cable and Thunderbolt device must be
compatible with Windows. To determine whether your device is Thunderbolt Certified for
Windows, see https://thunderbolttechnology.net/products.
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