I/O Devices; Keyboard - HP ZBook Power G10 Maintenance And Service Manual

Table 6-34 Issues, possible causes, and fixes (continued)
Items
Configure the touch display in Control Panel >
Tablet PC Settings
References

I/O devices

Use this information to troubleshoot I/O device issues.
NOTE:
● Be sure that external devices are supported and compliant (for example, USB Type-C®, Thunderbolt
3, PCI Express).
● If you have problems with external devices not provided by HP, contact device manufacturers for
compatibility and latest drivers before troubleshooting (for example, USB devices, Thunderbolt
devices, PCI express card reader, VGA, display, HDMI monitors, speakers).
● Be sure I/O devices are properly inserted into the I/O ports, and then be sure that Windows Device
Manager recognizes the I/O devices.

Keyboard

Use this information to troubleshoot keyboard issues.
Procedures
1. Restart the computer.
2. Verify touch screen and graphics drivers.
3. Configure the touch display to identify the screen as a touch screen as
shown in the image at left.
4. Calibrate the screen and reset if touch functionality is still not working
correctly.
5. Perform diagnostic test in HP Hardware Diagnostics under Component
Tests > Touch Screen.
If the diagnostics tests pass but the touch screen still does not respond,
continue following the steps.
6. Adjust the power management settings for your touch screen.
If the touch screen stops working after waking from sleep, adjust the
power management settings so that the touch screen device stays
active while the computer is in Sleep mode.
7. Perform Microsoft System Restore, and restore to a time when the
system was working.
8. Perform HP System Recovery if none of the previous actions resolve the
issue.
https://support.hp.com/us-en/document/c03488148
I/O devices 111