Freeze At Windows Logo (Hang Or Lockup) - HP ZBook Power G10 Maintenance And Service Manual

● Thermal Monitor (available only to authorized service providers and technicians) tool to monitor
temperature limits of processor and GPU. See "HP Thermal Monitor" in
Diagnostics and Tools on page
5. Remove or undo recently added hardware
software on page
6. Reseat cables and connections
proper installation of memory and hard drive.
7. Verify that a minimum of at least 100 MB of free space is available on your Windows partition.
8. If you can start Windows:
a. Update BIOS and drivers
incompatibilities.
b. Get all the latest updates, using Windows Update.
c. Undo recent changes:
●
●
●
d. Check for specific Error Message. See
e. Boot to safe mode
9. If you cannot start Windows:
a. Boot to safe mode.
b. Use Startup Repair to fix Windows startup files.
c. Undo recent changes using System Restore to revert to a previous working state.
d. Check for specific STOP error by analyzing Crash Dump (retrieved via a bootable USB). See
Windows Debugging Tool on page
e. Restore computer using System Recovery or image backup to factory settings.
10. Test with essential hardware configuration
a verified working operating system (for instance, USB Windows-To-Go), if available, to isolate the
software issue.

Freeze at Windows Logo (hang or lockup)

Use the following information to troubleshoot hang or lockup issues.
73). For example, incompatible memory or new solid-state drive storage.
(4. Update BIOS and drivers on page
Startup using Last Known Good Configuration.
Use System Restore.
Roll back device driver in Device Manager.
(11. Test with minimum configuration on page
(11. Test with minimum configuration on page
73.
(5. Remove or uninstall recently added hardware,
(10. Reseat cables and connections on page
Common blue screen error messages on page
134.
(11. Test with minimum configuration on page
Freeze at Windows Logo (hang or lockup)
6. HP Hardware
80). Pay attention to
73) to support updates for
81) to troubleshoot issues.
81)
81) with
133.
Use
99