Troubleshooting Tips - GE JB640 Owner's Manual

Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Surface units do not
work properly
Surface unit stops
glowing when turned to a
lower setting
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
Frequent cycling off and
on of surface units
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Food does not bake
properly
Food does not broil
properly
Oven temperature too
hot or too cold
49-80689-9
Possible Cause
Improper cookware being used.
In some areas, the power (voltage) may be
low.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of the
cooktop. Cookware has been slid across the
cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Improper cookware being used.
Your new oven has a different cooking
system from your old oven and therefore
may cook differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level.
Incorrect cookware or cookware of improper
size being used.
Oven temperature needs adjustment.
Ingredient substitution
Oven controls improperly set.
Improper rack position being used.
Food being cooked in a hot pan.
Cookware not suited for broiling.
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
In some areas the power (voltage) may be low.
Oven temperature needs adjustment.
What To Do
the surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the
surface unit you are using.
This is normal.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
damage section in the Cleaning the glass cooktop
section.
Call a qualified technician for replacement.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. NOTE: This adjustment affects Bake,
and Convection Bake temperatures; it will not affect
Convection Roast, Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe
outcome.
Make sure you select the appropriate broil mode.
See Cooking Guide for rack location suggestions.
Make sure cookware is cool.
If using aluminum foil conform to pan slits.
Preheat the broil element for 10 minutes.
See the Special Features section.
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