HP EliteBook 745 G6 Maintenance And Service Manual
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HP EliteBook 745 G6 Maintenance And Service Manual

HP EliteBook 745 G6 Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteBook 745 G6 Notebook PC

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Summary of Contents for HP EliteBook 745 G6

  • Page 1 Maintenance and Service Guide HP EliteBook 745 G6 Notebook PC...
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. DisplayPort and the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................7 Right ..................................7 Left ..................................9 Display ................................. 10 Keyboard area ..............................11 Touchpad ............................11 Lights ..............................12 Buttons, speakers, and fingerprint reader ..................13 Special keys ............................15 Hot keys (select products only) ......................
  • Page 8 Display assembly ..........................67 Top cover ............................77 7 Interpreting system validation diagnostic front panel LEDs and audible codes ..........78 8 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 80 Using Computer Setup ............................80 Starting Computer Setup ........................80 Navigating and selecting in Computer Setup ...................
  • Page 9 Backing up information and creating recovery media ..................89 Using Windows tools ......................... 89 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..89 Restoring and recovery ............................90 Restoring, resetting, and refreshing using Windows tools .............. 90 Recovering using HP Recovery media ....................
  • Page 10 Requirements for specific countries and regions ....................97 13 Statement of memory volatility ........................99 Nonvolatile memory usage ..........................101 Questions and answers ............................. 103 Using HP Sure Start (select models only) ......................104 14 Recycling ..............................105 Index ................................106...

  • Page 11: Product Description

    ● (DisplayPort 2) and 1920 × 1200 @ 60 Hz (VGA) HP USB-C Dock G3 and G4 – maximum resolution = 2K @ 60 Hz (DisplayPort 1) and 2K @ 60 Hz (DisplayPort ● 2) and 1920 × 1200 @ 60 Hz (HDMI) ●...
  • Page 12 RTK DASH GBE Ethernet Controller RTL8111EPH-CG (DASH) The following support S3/S4/S5 wake on (via out of band): HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2,...
  • Page 13 Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds) Two WLAN antennas built into bottom of display assembly Compatible with Wi-Fi CERTIFIED Miracast™-certified devices Supports HP Connection Optimizer with data analytics Support S3/S4 wake on Wireless LAN Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
  • Page 14 Dual point, backlit, spill resistant with drain, with HP Dura Keys ● ● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports privacy screen Touchpad Support for Microsoft® precision touchpad default gestures Firmware PTP (Point to Point) with Filter Driver...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Preinstalled Windows® 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP...
  • Page 16 Table 1-1 Product components and their descriptions (continued) Category Description Solid-state drive Memory module WLAN module WWAN module Keyboard Chapter 1 Product description...

  • Page 17: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 18 Table 2-1 Right-side components and their descriptions (continued) Component Description USB Type-C SuperSpeed port When the computer is on, connects and charges most USB devices that have a and DisplayPort connector Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 19: Left

    The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. USB SuperSpeed port with HP Connects a USB device, provides high-speed data transfer, and even when the Sleep and Charge computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 20: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Components...

  • Page 21: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area...

  • Page 22: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 23: Buttons, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions (continued) Component Description Call answer light On: Call answer is on. Call end light On: Call end is on. (10) Fn lock light On: The key is locked. For more information, see Hot keys (select products only) on page Buttons, speakers, and fingerprint reader Table 2-6...
  • Page 24 Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.

  • Page 25: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 26: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Description Turns on scroll lock.

  • Page 27: Front

    On some models, the wireless light is amber when all wireless devices are off. Drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Internal microphones Record sound. Front...

  • Page 28: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 29 Table 2-12 Service label components (continued) Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 30: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 31 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly Display assemblies are available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Non-touch not available as a whole assembly...
  • Page 32 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number AMD Ryzen 3 PRO 3300U processor L62294-xx1 (17) L62739-001 (18) Heat sink L68813-001 (19) Memory module (DDR-2666) 4 GB L10598-855 8 GB 937236-855 16 GB 937438-855 (20) WLAN/Bluetooth combo card Realtek RTL8822BE 802.11ac 2 ×...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Bezel For use in models with microphone modules L62747-001 For use in models with an HD camera (includes camera privacy cover) L62748-001 For use in models with an IR camera (includes camera privacy cover) L62749-001 For use in models with an IR camera and an ambient light sensor (includes camera privacy L62750-001...

  • Page 34: Plastics Kit

    Table 3-2 Display components and their descriptions (continued) Item Component Spare part number FHD, non-touch, 250 nits L62773-001 FHD, non-touch, privacy L62774-001 FHD, touch-on panel (TOP), privacy, 400 nits L62771-001 Hinge cover L14376-001 (Hinge Kit) Ambient light sensor board (includes double-sided tape) L62745-001 Camera module HD camera...

  • Page 35: Cable Kit

    Table 3-3 Plastics Kit components and their descriptions Item Component Spare part number Plastics kit L60631-001 SIM card reader insert Fingerprint reader insert Smart card reader insert Camera privacy cover (not illustrated) Cable Kit Table 3-4 Cable Kit components and their descriptions Description Spare part number Cable Kit, includes the following cables:...

  • Page 36: Miscellaneous Parts

    65 W USB Type-C, nPFC, 1.8 m L32392-001 65 W HP Smart AC adapter, EM 913691-850 65 W HP Smart AC adapter, nPFC, 4.5 mm, for use in Argentina 710340-850 45 W USB Type-C, nPFC, wall mount, 1.8 m L32390-001...
  • Page 37 Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People’s Republic of China L19368-001 South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 United Kingdom and Singapore L19373-001 Power cord (3 pin, C5, black, 1.8 m, duckhead), for use in:...
  • Page 38 Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 The People’s Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 United Kingdom and Singapore L19373-002...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 42: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 43: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...

  • Page 44: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 45 Loosen the six captive screws (1) and the two inset captive screws (2) that secure the bottom cover. Starting under the display in the upper left corner, pry (1) and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover. Component replacement procedures...

  • Page 46: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Table 5-2 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, TLC L62304-001 512 GB, PCIe, TLC L62301-001 512 GB, PCIe, Self-encrypting drive (SED), Opal 2, TLC L62303-001 512 GB, SATA-3, FIPS-140–2, TLC L62767-001 512 GB, PCIe, value L62302-001...

  • Page 47: Memory Modules

    16 GB (DDR-2666) 937438-855 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS, available at www.hp.com. Before removing the memory module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 48: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Table 5-4 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Intel Intel Wireless-AC 9260 802.11ac 2 ×...
  • Page 49 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 50: Wwan Module

    WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Table 5-5 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (CAT 9) L15398-001 Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 51 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 52: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-6 Keyboard descriptions and part numbers Description Spare part number Keyboard, no backlight L14379-xx1 Keyboard, backlit L14377-xx1 Keyboard, backlit, privacy L14378-xx1...
  • Page 53 Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of the keyboard until it releases (2). NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cables out of the system board connectors.
  • Page 54 Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 81 screws that must be removed, replaced, and/or loosened when servicing authorized service provider only parts.

  • Page 56: Battery

    Battery Table 6-1 Battery description and part number Description Spare part number Battery, 3 cell, 50 Wh, 4.33 Ah 933321-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34).
  • Page 57 Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.

  • Page 58: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Table 6-2 Heat sink descriptions and part numbers Description Spare part number Heat sink L68813-001 Before removing the heat sink assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 59 The heat sink and system board use both thermal grease and thermal pads. Thoroughly clean this thermal material each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. (1) System board thermal grease (2) System board thermal pads (3) Heat sink thermal grease...
  • Page 60 UMA graphics models: Loosen the four captive screws on the heat sink following the sequence stamped on the heat sink (1), and then remove the heat sink from the system board (2). IMPORTANT: Take extreme care when removing the heat sink and fan assembly. The heatpipe is very fragile and can be easily damaged and bent during removal.

  • Page 61: Rtc Battery

    RTC battery Table 6-3 RTC battery description and part number Description Spare part number RTC battery L17255-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34).

  • Page 62: Usb Board

    USB board Table 6-4 USB board and support bracket descriptions and part numbers Description Spare part number USB board (includes support bracket and cable) L62735-001 USB support bracket (included in the Bracket Kit) L62737-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 63: Rj-45 Board With Bracket

    RJ-45 board with bracket Table 6-5 RJ-45 board with bracket description and part number Description Spare part number RJ-45 board with bracket L14386-001 Before removing the RJ-45 board and bracket, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 64: Power Button Board

    Power button board Table 6-6 Power button board description and part number Description Spare part number Power button board assembly (includes cable) L62738-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 65: Speaker Assembly

    Speaker assembly Table 6-7 Speaker assembly description and part number Description Spare part number Speaker assembly (includes cable) L62736-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34).

  • Page 66: Touchpad

    Touchpad Table 6-8 Touchpad descriptions and part numbers Description Spare part number Touchpad for use in models without an NFC module L62731-001 Touchpad for use in models with an NFC module L62732-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 67 Remove the touchpad from the computer (2). Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 68: Touchpad Button Board

    Touchpad button board Table 6-9 Touchpad button board descriptions and part numbers Description Spare part number Touchpad button board L18311-001 Before removing the touchpad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34).

  • Page 69: Nfc Module

    NFC module Table 6-10 NFC module description and part number Description Spare part number NFC module (includes antenna and touchpad foam) L14385-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 70: Smart Card Reader

    Smart card reader Table 6-11 Smart card reader and cable descriptions and part numbers Description Spare part number Smart card reader L62733-001 Smart card reader pass-thru board (for use in models without a smart card) L62743-001 NOTE: This board provides cable pass through capability for models without a smart card. Smart card reader cable (available in Cable Kit) L64668-001 (Cable Kit) Before removing the card reader, follow these steps:...

  • Page 71: Fan

    Table 6-12 Fan description and part number Description Spare part number L62739-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34). Remove the battery (see Battery on page 46).
  • Page 72 Remove the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 73: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-13 System board descriptions and part numbers Description Spare part number System board with integrated AMD Ryzen 7 PRO 3700U processor L62296-xx1 System board with integrated AMD Ryzen 5 PRO 3500U processor...
  • Page 74 Remove the three Phillips M2.0 × 3.0 screws that secure the system board to the computer. Close the computer and position it upside down. Disconnect the following cables from the system board: (1) RTC battery cable (2) Fingerprint reader cable (reverse ZIF) (3) NFC module cable (ZIF) (4) Speaker cable (5) Display cable...
  • Page 75 Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. Lift the right side of the system board up at an angle (1). Pull the system board up and toward the right to release the connectors from the left side of the computer, and then remove the system board (2).

  • Page 76: Fingerprint Reader Assembly

    Fingerprint reader assembly Table 6-14 Fingerprint reader and bracket descriptions and part numbers Description Spare part number Fingerprint reader assembly (includes cable) L62741-001 Fingerprint reader bracket (included in Bracket Kit) L62737-001 Before removing the fingerprint reader assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 77: Display Assembly

    Display assembly NOTE: Displays are not available as whole assemblies – only subcomponent spare parts are available. Display assembly spare part information is also available at Display assembly subcomponents on page Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 78 Lift the display assembly straight up and remove it (2). IMPORTANT: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 79 To remove the display hinge cover, rotate top of hinge cover away from display enclosure to release the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover is available in the Hinge Kit as spare part number L14376-001. When installing the hinge cover, make sure all cables are routed correctly under the hinge cover and the hooks on the end of the cover are aligned correctly with the snaps on the bottom of the display (1).
  • Page 80 Remove the display bezel (4). The display bezel is available using the following spare part numbers: Models with a microphone module: L62747-001 Models with an HD camera: L62748-001 Models with an IR camera: L62749-001 Models with an IR camera and an ambient light sensor: L62750-001 Two different camera modules are available.
  • Page 81 The HD camera module is available as spare part number L62742-001. The microphone module is available as spare part number L62744-001. IR camera Remove the tape from the module (1), lift upward to release the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4).
  • Page 82 If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift upward to release the board from the adhesive on the display enclosure (2), and then remove the board from the display (3). The ambient light sensor board is available as spare part number L62745-001.
  • Page 83 On the back of the display panel, lift the tape from the connector (2), and then disconnect the display cable from the rear of the panel (3). The raw display panel is available using the following spare part numbers: FHD panel, non-touch, 400 nits: L62772-001 FHD panel, non-touch, 250 nits: L62773-001 FHD panel, non-touch, privacy: L62774-001 FHD touch-on panel (TOP), privacy, 250 nits: L62771-001...
  • Page 84 If it is necessary to replace the display hinges, remove the three Phillips M2.5 × 11.0 screws that secure each hinge (1), and then remove the hinges from the display enclosure (2). Display hinges are available as spare part number L14376-001. If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure.
  • Page 85 HD camera models Disconnect the cable from the ambient light sensor board (1) and from the HD camera (2), and then remove the cable from the display enclosure (3). IR camera models Disconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides of the IR camera, and then remove the cable from the display enclosure (4).
  • Page 86 If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WLAN antennas are available as spare parts with the display enclosure.

  • Page 87: Top Cover

    Top cover Table 6-15 Top cover description and part number Description Spare part number Top cover L62293-001 The top cover remains after removing all other spare parts from the computer. Component replacement procedures...

  • Page 88: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: AC adapter ● System board power ● ● Processor failure ●...
  • Page 89 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...

  • Page 90: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 91: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 92: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 93: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 94: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 95: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 96: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 97: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 98 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 99: 10 Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 100: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 101: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 102: 11 Specifications

    11 Specifications Computer specifications Table 11-1 Computer specifications Metric U.S. Dimensions Length 234.0 mm 9.22 in Width 326.0 mm 12.84 in Height (non-touch) 17.9 mm 0.71 in Height (touch) 18.05 mm 0.72 in Weight Models with UHD display 1.48 kg 3.27 lbs Models with FHD display 1.51 kg...

  • Page 103: 35.6 Cm (14.0 In) Display Specifications

    35.6 cm (14.0 in) display specifications Table 11-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution FHD: 1920 × 1080 Surface treatment Anti-glare (except touch screen) Brightness FHD (45% CG): 250 nits FHD (72% CG): 400 nits or 1000 nits Viewing angle UWVA Backlight...

  • Page 104: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications Table 11-3 M.2 PCIe solid-state drive specifications 256 GB* 512 GB* 1 TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight <...

  • Page 105: M.2 Sata Solid-State Drive Specifications

    M.2 SATA solid-state drive specifications Table 11-4 M.2 SATA solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.35 mm 1.35 mm 1.35 mm Weight < 10 g < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec...

  • Page 106: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 107: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 108 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 109: 13 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 110 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 111: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 112 A utility must be used for the Computer Setup (BIOS) or writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 113: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 114: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 115: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 116: Index

    Index Symbols/Numerics buttons display bezel `product description left touchpad 11 removal 69 RJ-45 (network) 2 power 13 display components 10 right touchpad 11 display enclosure spare part number 24 AC adapter, spare part numbers 26 display hinge ambient light sensor board Cable Kit removal 72 spare part number 24...
  • Page 117 AC adapter and battery 8 scroll lock 16 pointing device, product battery 8 using 16 description 3 call answer 13 HP PC Hardware Diagnostics UEFI pointing stick, identifying 11 call end 13 downloading 86 ports camera 10 starting 86 HDMI 7...
  • Page 118 HP Cloud Recovery removal 60 spare part number 21, 52 Download Tool 89 spare part number 60 USB SuperSpeed port with HP Sleep creating using Windows tools 89 smart card reader board and Charge, identifying 9 regulatory information...
  • Page 119 wireless certification label 19 wireless light, identifying 12, 17 wireless networking product description 2 WLAN antenna spare part number 24 WLAN antennas, identifying 10 WLAN device 19 WLAN label 19 WLAN/Bluetooth combo card removal 38 spare part number 22, 38 workstation guidelines 30 WWAN antenna spare part number 24...

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