Appendix; Troubleshooting - Franklin FX10 User Manual

Appendix

The following topics cover items such as troubleshooting, device specifications, applicable warranty and
service information, customer service contacts, and applicable trademark and copyright notices.

Troubleshooting

Check below for troubleshooting solutions for common device issues.
Issue: Do not connect your Mesh Extender
If you are experiencing difficulty syncing the Mesh controller (FX20 router) and the Mesh extender, we
recommend that your Mesh extender needs to move to the Mesh controller. Once both are synced
successfully, and then move your Mesh extender to a specific location where you would like to enable the
whole Mesh home system.
1. Place the Mesh extender in the Mesh controller's location. Use this place only during the sync
process.
2. Press the WPS button on the FX20 router's back side for 3 seconds.
3. Within 5 minutes, press the Mesh-Link button on the Mesh extender's backside for 3 seconds.
4. Wait until the LINK LED in the Mesh extender turns on.
5. The WPS LED in the FX20's router will pulse on Amber during attempting to sync.
6. The Mesh LED in the Mesh extender will pulse on White during attempting to sync.
7. Once the LINK LED in the Mesh extends will turn on White, which means that both parties
successfully synced, and the wireless connection between them is good.
Issue: Mesh LED indicates RED
Install your Mesh extender to a new location and connect into a power source. At this new location, check the
LINK LED and MESH LED and make sure it turns on White. Your Mesh extender synced successfully.
If the MESH LED turns on RED or pulses on RED and White, move your Mesh extender closer to the Mesh
controller and try again. Your Mesh extender must be within range of the FX20's WiFi cover area for a good
connection to the Mesh controller.
FX10 WiFi 6 Mesh Extender
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