Troubleshooting - Winegard AIR 360 PLUS 5G Installation & Operation Manual

Troubleshooting

WARNING: Do NOT install couplers, splitters, etc. between the power supply
and the antenna. Installation of any item on the downlead may cause a short
in the system. The downlead supplies +12 VDC to the preamp in the antenna.
What to do when your RV/TV antenna is not working properly:
TO TEST SYSTEM-
Step 1 – Make sure TV set is working properly.
Step 2 – Switch power supply ON and OFF watching for difference in picture
quality. If there is NO difference, use following steps:
CAUTION: The power supply should be turned OFF when connecting/
disconnecting cables to power supply and antenna, but should be turned
ON when testing for voltage.
Step 3 – Disconnect cable from antenna and check for +12 VDC at Test Point
#1. If there is +12 VDC, the power supply is OK. Replace antenna.
Step 4 – If there is NO +12 VDC at Test Point #1, reconnect cable to antenna.
Remove power supply from wall and visually inspect for burned/broken
parts. If there are ANY broken/burned parts, replace power supply.
Step 5 – Disconnect cable
from antenna jack on
power supply. Check for
+12 VDC at Test Point
#2. If +12 VDC is present,
there is a cable problem
connecting the power
supply to the antenna.
Repair/replace cable.
Step 6 – If +12 VDC is not
present at Test Point
#2, be sure the green
indicator light is ON. If
not, check the polarity of
the red/white wires and
the +12 VDC source. If
there is still no +12 VDC,
replace power supply.
TEST POINT #1
+12 VDC at Antenna
+12 VDC
at
Antenna
Jack
TEST
POINT #2
–13–
Set 2
Connection
Red
+12 VDC
White
GND
2ND Set
No +12 VDC
at this point